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Comprehending key overtime laws is vital for every employee. These laws dictate how you’re compensated for hours worked beyond the standard 40-hour workweek, ensuring fairness in the workplace. Knowing the difference between exempt and non-exempt statuses is important, as it determines your eligibility for overtime pay. Common violations, like unpaid off-the-clock work, can impact your earnings. Are you aware of your rights and the steps to take if those rights are violated? Key Takeaways Non-exempt employees earn time and a half for hours worked over 40 in a workweek, as per federal and California law. Employers must establish a clear workweek schedule to determine overtime eligibility and ensure accurate classification of employees. Misclassifying employees as exempt or independent contractors can lead to loss of overtime pay and legal issues for employers. Employees should document all hours worked and any pay discrepancies to protect their rights regarding overtime compensation. Legal assistance may be necessary if informal discussions with employers about overtime issues do not yield resolutions. Overview of Overtime Pay Regulations When you work more than 40 hours in a week, it’s crucial to understand your rights regarding overtime pay, as outlined by the Fair Labor Standards Act (FLSA). In California, overtime pay rules state that non-exempt employees must receive time and a half for hours worked over 40. This means if you’re earning $20 per hour, you’d get $30 for each hour of overtime. California law regarding overtime mandates employers pay for all hours exceeding 40, regardless of whether those hours fall on weekends or holidays. Some positions are classified as overtime exempt, which can lead to confusion about whether salaried employees get overtime pay. Misclassification of employees as exempt from overtime can have serious consequences for employers. Definition of a Workweek Grasping the definition of a workweek is essential for determining your eligibility for overtime pay. According to the Fair Labor Standards Act (FLSA), a workweek consists of seven consecutive 24-hour periods, totaling 168 hours. Overtime calculations are based solely on hours worked within this defined workweek, meaning shifts across different weeks won’t affect your eligibility. To qualify for overtime pay, you must exceed the 40-hour threshold within that workweek. Employers have the flexibility to establish their own workweek schedule, so it’s important to know when your workweek begins and ends. Any hours worked beyond 40 hours in a week must be compensated at a rate of one and one-half times your regular pay rate. Comprehending these parameters helps you assess your employee eligibility for overtime pay and guarantees you’re fairly compensated for your time. Exempt Employees and Classifications When it relates to exempt employees, comprehending the criteria for classification is crucial for both employers and employees. These roles typically include executives, administrators, and professionals who meet specific salary and job duty requirements, yet misclassifications can occur. Accurately classifying employees helps guarantee compliance with overtime laws and protects both parties from potential legal issues. Exempt Employee Criteria Grasping the criteria for exempt employees is vital for both employers and employees, as it defines who qualifies for overtime pay under the Fair Labor Standards Act (FLSA). Typically, exempt employees earn a salary of at least $684 per week and perform specific job duties. Common classifications include Executive, Administrative, and Professional employees. Executive employees manage at least two full-time staff and hold significant hiring authority. Administrative employees handle non-manual tasks tied to management policies, often requiring specialized education. Professional employees possess advanced knowledge in fields like medicine or law, usually acquired through extensive training. Comprehending these exempt employee criteria helps clarify overtime exemption rules and guarantees proper classification in the workplace. Common Misclassifications Issues Misclassifying employees as exempt from overtime pay is a frequent issue that can have serious repercussions for both employers and their workers. Under California overtime laws, the misclassification of employees often leads to confusion over rights to overtime pay and benefits. To qualify as exempt, employees must meet specific criteria, like executive employees must manage teams or administrative employees performing non-manual work. The minimum salary threshold for exempt employees is $684 per week federally, but state laws can require more. Misclassification of employees can result in significant financial penalties, lawsuits, and claims for back wages. Comprehending how overtime pay works is crucial to avoid the miscategorizations that can arise from misunderstanding these requirements. Importance of Accurate Classification Accurate employee classification is essential, as it directly affects both compliance with labor laws and employee rights. Misclassifying non-exempt employees as exempt can lead to serious consequences, including wage theft and financial penalties. Here are some key points to take into account: Exempt employees must earn at least $684 per week and perform specific duties under the FLSA. Regularly review job duties and salary levels to comply with California overtime laws. Miscalculation of classifications can deprive employees of their rightful overtime pay. Proper employee classification promotes a fair workplace, ensuring all employees receive appropriate compensation. Understanding the importance of accurate classification protects your rights and helps employers avoid legal issues related to mandatory overtime and employee classification. Common Overtime Law Violations In regards to overtime laws, misclassification of employees as exempt from receiving overtime pay is a common violation that can have serious consequences for employers. Furthermore, requiring employees to work off-the-clock without proper compensation not just violates labor laws but can likewise lead to unpaid wages. Comprehending these issues is essential for protecting your rights and ensuring fair compensation for your work hours. Misclassification of Employees Employee misclassification is a significant issue that can lead to serious overtime law violations, particularly under the Fair Labor Standards Act (FLSA). Misclassifying employees as exempt can result in them missing out on overtime pay they’re legally entitled to. Employers might label non-exempt workers as contractors to evade overtime costs, exposing themselves to legal consequences. Misclassification can lead to civil penalties. Exempt employees must earn at least $684 weekly under federal law. Regular audits and compliance checks can prevent misclassification. Comprehending California overtime laws is vital for proper employee classification. It’s important to guarantee accurate employee classification to avoid the pitfalls of misclassification and to make certain all workers receive their rightful compensation. Off-the-Clock Work Misclassification of employees can lead to various overtime law violations, one of which is off-the-clock work. Off-the-clock work occurs when you perform tasks without compensation, violating the Fair Labor Standards Act (FLSA). Employers can’t require you to work unpaid time before or after your scheduled shifts, as this can result in significant unpaid wage claims. Many employees unknowingly engage in off-the-clock work by checking emails or completing assignments outside regular hours, losing potential overtime pay. Employers must accurately track all hours worked, including off-the-clock tasks, to comply with overtime pay regulations and avoid legal penalties. Misclassifying employees as independent contractors can worsen these issues, denying them crucial protections and entitlements under the FLSA. Steps to Address Overtime Violations Addressing overtime violations requires a systematic approach to guarantee your rights are protected and any unpaid wages are recovered. Start by discussing the issue directly with your employer to clarify misunderstandings about hours worked and compensation owed. – Document all relevant information, including pay records and time sheets. If informal discussions don’t resolve the issue, consider contacting an attorney who specializes in wage and hour laws to understand your rights under California overtime laws. You can likewise file a formal complaint with the U.S. Department of Labor; this requires specific details about your employer and the nature of the complaint. Seeking legal representation can improve your chances of receiving owed compensation, especially regarding overtime pay rules for salaried employees. State-Specific Overtime Laws Even though many people are aware of federal overtime laws, it’s vital to recognize that each state can implement its own regulations regarding overtime pay, which may differ considerably from federal standards. For instance, California overtime laws dictate that employees receive one and one-half times their regular rate for hours worked over 8 in a day, with double pay for hours exceeding 12. Conversely, Texas follows federal overtime law, requiring overtime pay only for hours worked over 40 in a week. Other states, like Alaska and Colorado, have daily overtime laws, creating additional opportunities for employees to earn. Comprehending how overtime works in your state is significant, as misclassification of employees can have serious legal consequences. Employers must follow the most favorable overtime pay rules by state, ensuring compliance with salary overtime law and knowing how to calculate overtime rate per hour effectively. Understanding Your Rights as an Employee Comprehending your rights as an employee is crucial, especially regarding overtime pay. Under California overtime laws, you’re entitled to overtime compensation if you work over 40 hours in a workweek. Misclassification of employees as exempt can deny you rightful pay, so be aware of your status. Here are some key points to remember: California overtime pay is typically 1.5 times your regular wage for extra hours worked. Double time California applies when you work over 12 hours in a day. Do salary workers get overtime? Yes, depending on their classification; some may be eligible. Mandatory overtime is legal in California, but companies can’t force you to work it without proper compensation. Understanding how overtime pay works in California empowers you to guarantee you’re paid correctly. If you’re not receiving your due pay, consider seeking legal assistance to protect your rights. Frequently Asked Questions What Are the Laws Around Overtime? Laws around overtime vary by state and federally. Typically, non-exempt employees must receive one and a half times their regular pay for hours worked over 40 in a week. Certain roles, like executive and administrative positions, may be exempt from this requirement if they meet specific criteria. Misclassifying employees to avoid paying overtime can lead to serious legal consequences for employers, so it’s essential to understand your classification and rights. What Is the 4 Hour Rule in CT? In Connecticut, the “4 Hour Rule” guarantees that should you report for a scheduled shift but are sent home early, you’re entitled to a minimum of four hours of pay. This rule primarily applies to hourly workers in retail and food service. Regardless of whether you work less than four hours, your compensation won’t be less than that amount. It protects you from unpredictable scheduling practices and guarantees fair compensation for your time. What Are the New Rules for Overtime? The new rules for overtime focus on clarifying exempt employee status. As of 2023, the minimum salary threshold for exempt employees is $684 per week, with specific job duties requirements. Employers must follow both federal and state laws, opting for whichever is more beneficial to you. Misclassifying employees as exempt to dodge overtime pay can result in severe penalties for employers, so comprehending your classification is essential for your rights and compensation. What Are the Rules of Overtime? The rules of overtime typically dictate that if you’re a non-exempt employee, you should receive pay at one and a half times your regular rate for hours worked beyond 40 in a workweek. A workweek spans seven consecutive days. Some job roles, like executive or professional positions, may be exempt from this overtime requirement. Moreover, your state may have more favorable regulations, so it’s wise to check local laws and keep track of your hours. Conclusion Comprehending your rights regarding overtime pay is crucial for fair compensation in the workplace. Familiarize yourself with the definition of a workweek, employee classifications, and common violations. If you believe your rights have been violated, take proactive steps to address the issue, whether through discussions or formal complaints. Remember, state-specific laws may likewise apply, so stay informed to protect your earnings. By knowing these key overtime laws, you can advocate more effectively for yourself and guarantee you receive the pay you deserve. Image via Google Gemini This article, "Key Overtime Laws Every Employee Should Know" was first published on Small Business Trends View the full article

Building community is crucial for nurturing connections and enhancing quality of life in neighborhoods. From community gardens that improve local food access to cultural festivals that celebrate diversity, there are various ways to bring people together. Initiatives like book clubs and mentorship programs not merely strengthen relationships but additionally empower individuals. As you explore these examples, consider how they contribute to unity and growth, and think about which might inspire your own involvement. Key Takeaways Community gardens enhance local food access and foster social connections, improving community well-being and biodiversity. Local art projects, such as murals, enrich neighborhood aesthetics and promote cultural pride, boosting foot traffic for local businesses. Book clubs unite individuals, facilitating enriching discussions and community-building activities, such as donating books to schools. Youth mentorship programs provide essential support, improving academic performance and self-esteem among mentored youth. Neighborhood clean-up initiatives promote environmental stewardship and community pride, reducing litter and enhancing safety perceptions. Community Gardens: Growing Together Community gardens play a significant role in urban environments by promoting local food production and improving community well-being. These gardens can increase access to fresh produce by up to 40% for surrounding neighborhoods, making healthy food choices more available. As you participate in community building activities, you’ll find that these gardens encourage social connections, improving relationships and creating a sense of belonging through collaborative efforts. Research indicates that time spent in these gardens can also improve mental well-being, reducing stress and anxiety levels. In addition, many community gardens serve as educational hubs, teaching sustainable agriculture, nutrition, and environmental stewardship through workshops and hands-on activities. Moreover, they contribute to local biodiversity by attracting pollinators and other wildlife, while improving urban greening efforts that reduce heat and boost air quality. Book Clubs: Sharing Stories and Ideas Engaging in shared activities like community gardens lays the groundwork for other forms of social connection, such as book clubs. These groups unite individuals who share a passion for reading, allowing for enriching discussions on various genres and themes. Studies indicate that being part of a book club can improve comprehension and enjoyment as members share diverse perspectives and interpretations of the material. According to a survey by the American Library Association, nearly 60% of participants enjoy the social aspect of discussing books most. Beyond reading, many book clubs additionally partake in community building activities, such as donating books to local schools and libraries, extending their influence into the community. With the rise of online book clubs, individuals from different geographical locations can now connect, broadening their sense of community. These gatherings not just encourage friendships but also create an environment where learning and sharing thrive. Neighborhood Clean-Up Initiatives: Taking Pride in Our Spaces Neighborhood clean-up initiatives serve as crucial platforms for residents to unite in the common goal of improving their surroundings as well as nurturing a sense of pride in their community. These efforts promote community pride and environmental stewardship, with studies showing they can reduce litter by up to 40% in targeted areas. Events like “National Clean-Up Day” encourage participation, with over 1 million volunteers taking part across the U.S. in 2022 alone. By engaging in these community building activities, residents not only beautify their neighborhoods but likewise strengthen social connections, leading to improved safety perceptions. Additionally, research indicates that well-maintained environments can boost property values by 10-20%. Local governments often back these initiatives, providing resources and funding, recognizing that community-led actions can reduce municipal waste management costs and improve overall quality of life. Local Art Projects: Beautifying Communities Through Creativity Local art projects, like community mural initiatives and collaborative art workshops, play an essential role in enhancing neighborhood aesthetics and encouraging a sense of belonging. By involving residents in the creative process, these projects not merely beautify public spaces but additionally strengthen social ties and promote collective identity. As you explore these initiatives, consider how they can transform your community and contribute to a more colorful, interconnected environment. Community Mural Initiatives Although many urban areas struggle with neglected spaces and a lack of community identity, community mural initiatives have emerged as effective tools for transformation. These projects often involve local artists and residents collaborating to create lively public artworks that reflect the cultural identity and history of the area. By promoting a sense of pride and ownership, they serve as notable community building examples. Furthermore, studies show that well-designed murals can increase foot traffic by up to 40%, benefiting local businesses and stimulating economic growth. Engaging residents in the design process improves social cohesion and creates a shared sense of purpose among diverse groups. Many cities have embraced mural programs as part of urban revitalization, improving mental health and community well-being through beautification efforts. Collaborative Art Workshops How can community members come together to improve their surroundings? Collaborative art workshops offer an effective solution. These workshops engage diverse participants in creating public art, cultivating ownership and pride in their environment. By promoting cultural exchange, they strengthen community bonds through shared creative experiences. Research indicates that lively public art can boost local economic development by attracting visitors and increasing business by up to 25%. Furthermore, these art projects can address social issues, initiating dialogue and encouraging change. Successful workshops often lead to lasting installations that become community landmarks, reinforcing collective identity. Skill-Sharing Workshops: Empowering Residents Skill-sharing workshops offer a practical way for you to connect with your neighbors as you learn valuable skills. By participating in these workshops, you not only improve your own abilities but additionally contribute to a more resilient community. Engaging in this collaborative learning environment promotes trust and strengthens the bonds that hold your community together. Building Connections Through Skills Community connections can thrive when residents engage in skill-sharing workshops, which provide an invaluable platform for individuals to both teach and learn from one another. These workshops empower participants by promoting collaboration and enhancing individual skills. You might find workshops ranging from cooking and gardening to digital literacy and financial planning, catering to various interests. As you participate, you’ll likely notice increased confidence in your abilities and a stronger bond with your neighbors. Additionally, skill-sharing workshops serve as effective community building activities for students, ensuring all members can contribute and benefit. Research indicates that communities with active skill-sharing initiatives experience higher trust levels and social cohesion, eventually leading to more resilient neighborhoods that thrive together. Enhancing Community Resilience Together Building connections through skill-sharing workshops lays a strong foundation for enhancing community resilience. These community building programs empower residents by facilitating knowledge exchange, promoting collaboration among participants. When individuals learn practical skills—like gardening, cooking, and basic home repairs—they become less reliant on external resources during challenging times. Research shows that communities engaged in skill-sharing initiatives report stronger social ties and trust, which leads to more robust support networks in crises. By encouraging inclusivity, these workshops invite diverse demographic groups to participate, ensuring everyone can contribute and benefit. Successful skill-sharing programs often incorporate feedback loops, allowing residents to tailor workshops to their interests and needs, resulting in increased engagement and satisfaction, in the end strengthening the community as a whole. Youth Mentorship Programs: Inspiring the Next Generation Even though many young people face significant obstacles in their educational and personal paths, youth mentorship programs have emerged as a crucial resource for nurturing growth and development. These initiatives act as community builders for students, promoting resilience and improving outcomes. Benefit Impact Academic Performance 46% more likely to hold leadership roles Self-Esteem Higher levels reported College Enrollment Increased by up to 55% Social Skills Improved communication abilities Programs like Big Brothers Big Sisters focus on underserved populations, bridging the opportunity gap. Research shows mentored youth have lower substance abuse rates and better social skills. These programs guide young people through their educational paths, equipping them with the tools needed for success in their future endeavors. In the end, youth mentorship programs are crucial for shaping the next generation and building stronger communities. Cultural Festivals: Celebrating Diversity and Unity In recent years, various initiatives have aimed to encourage inclusion and collaboration within neighborhoods, with cultural festivals standing out as effective platforms for promoting diversity and unity. Events like Harmony Day in Australia illustrate how these celebrations improve community ties by cultivating comprehension among various cultural groups. You’ll find that cultural festivals often feature traditional performances, art, and cuisine, which educate attendees about different cultures, promoting respect and appreciation for diversity. Additionally, community building events like the Peet’s Coffee The Avenue Estate dog breakfast bring together residents with shared interests, further strengthening local bonds. These festivals not just raise local engagement and pride but also serve as essential platforms for local businesses, creating opportunities for collaboration and economic growth. Studies show that communities actively celebrating their diversity report higher levels of social cohesion and trust. Overall, cultural festivals play a significant role in weaving the fabric of community life. Frequently Asked Questions What Is an Example of Building Community? An example of building community is organizing free neighborhood events. These gatherings allow residents to connect, nurturing relationships and enhancing community safety. Studies show that when neighbors know each other, crime rates can decrease. Furthermore, local councils can engage residents through surveys and workshops, aligning planning goals with community needs. This collaboration guarantees that everyone’s voice is heard, creating a sense of belonging and promoting holistic growth within the community. What Are the 5 Qualities of a Good Community? A good community has five key qualities. First, it’s built around a shared purpose that unites members. Second, active participation is encouraged, promoting engagement through various activities. Third, trust and support create a safe environment for expressing ideas. Fourth, inclusivity and diversity guarantee all voices are valued, enriching perspectives. Finally, effective communication facilitates the exchange of ideas and feedback, strengthening connections and collaboration among members, enhancing the overall community experience. What Are 10 Examples of Community? You can find various examples of community in different contexts. Schools often create parent-teacher associations to nurture collaboration. Neighborhood watch groups improve safety through local involvement. Online forums connect individuals with shared interests. Religious organizations provide support networks. Farmers’ markets promote local agriculture and cultivate community ties. Sports clubs encourage teamwork and camaraderie. Volunteer organizations address social issues. Cultural festivals celebrate diversity. Professional associations offer networking opportunities. Finally, community gardens improve green spaces and encourage cooperation. What Are the Examples of Community Development? Community development includes various initiatives aimed at enhancing the quality of life for residents. Examples are organizing neighborhood events to cultivate connection, conducting surveys and workshops for inclusive planning, and advocating for local improvements through grassroots movements. Furthermore, innovative public engagement strategies can help prioritize community voices in decision-making processes. Celebrations of cultural diversity likewise play a role, promoting comprehension and belonging as they strengthen local ties through shared cultural experiences. Conclusion In summary, building community through various initiatives enriches neighborhoods and strengthens social ties. Whether through community gardens, book clubs, or cultural festivals, these efforts cultivate connections and improve local identity. Neighborhood clean-up initiatives and skill-sharing workshops promote pride and collaboration among residents. Furthermore, youth mentorship programs empower the next generation, ensuring a sustainable future. By participating in these activities, individuals can contribute to a lively, connected community that benefits everyone involved. Image via Google Gemini This article, "7 Inspiring Examples of Building Community" was first published on Small Business Trends View the full article

A Customer Experience (CX) platform is an essential tool that helps businesses manage and improve interactions with customers. By centralizing customer data, it allows for personalized engagement and streamlined communication across various channels. In today’s competitive market, grasping customer behavior and preferences is important. This platform not just supports digital transformation but also drives enhancements in customer satisfaction and retention. So, what key features and benefits should you consider when exploring CX platforms? Key Takeaways A CX platform centralizes customer data to enhance personalized engagement and improve business-customer interactions. It integrates analytics and automation, increasing operational efficiency and driving business growth. CX platforms can significantly boost customer satisfaction rates and reduce churn by addressing pain points effectively. They support omnichannel communication, ensuring consistent experiences across multiple platforms preferred by consumers. Future trends indicate that AI and personalization will become vital for enhancing customer experiences and engagement. What Is a Customer Experience (CX) Platform? A Customer Experience (CX) Platform is a robust tool intended to improve how businesses interact with their customers. This extensive software solution centralizes customer data, enabling personalized engagement across various touchpoints. By integrating advanced analytics and automation, a cloud CX solution boosts operational efficiency during providing consistent experiences. Customer experience analytics solutions are essential components of a CX platform, allowing businesses to comprehend customer behavior and preferences deeply. This insight helps tailor interactions, which in the end enhances customer satisfaction and loyalty. As the global market for CX platforms expands, organizations are increasingly adopting these tools to drive digital transformation and improve engagement strategies. Importance of CX Platforms in Today’s Business Landscape In today’s fast-paced business environment, leveraging a Customer Experience (CX) platform has become crucial for companies aiming to stay competitive. By utilizing a cloud-based CX solution, you can centralize customer data and interactions, enabling personalized experiences that cater to individual preferences. This can lead to a significant 10-15% increase in customer satisfaction rates. Furthermore, organizations that implement CX platforms can reduce customer churn by 15-20% by proactively identifying and addressing pain points in the customer experience. With the global market for customer experience management projected to reach $23.6 billion by 2026, investing in digital CX solutions is fundamental for driving business growth and customer loyalty. Companies using these platforms often see a 20-30% improvement in operational efficiency, allowing staff to focus on more complex tasks. Prioritizing customer experience can likewise increase retention rates, nurturing long-term relationships and brand advocacy. Key Features of CX Platforms When exploring key features of CX platforms, you’ll notice their robust data collection capabilities, which centralize customer information from various touchpoints. This thorough data allows for targeted marketing and personalized interactions, driving better customer engagement. Moreover, omnichannel communication support guarantees a seamless experience across all channels, enhancing consistency and nurturing customer loyalty. Data Collection Capabilities Comprehending the data collection capabilities of CX platforms is vital for optimizing customer experience. These platforms, which are fundamental cx products, gather and centralize data from various customer touchpoints, creating detailed profiles that reflect individual preferences. They leverage advanced analytics to transform raw data into actionable insights, helping you identify trends and patterns in customer behavior. Key features include: Real-time data collection that flags significant behavioral shifts. Omnichannel data integration for consistent information across communication channels. Automation to streamline the data collection process, reducing errors. Omnichannel Communication Support Omnichannel communication support is a crucial feature of CX platforms that streamlines customer interactions across various channels, such as phone, email, chat, and social media. This approach guarantees a consistent experience, allowing you to interact seamlessly without repeating information. By consolidating data from multiple touchpoints, CX platforms provide agents with an all-encompassing view of your history and preferences, enabling personalized service. Advanced routing capabilities intelligently direct inquiries to the most suitable agents, leading to faster resolutions and increased satisfaction. Real-time communication and feedback improve engagement and loyalty; studies show that brands with strong omnichannel strategies retain 89% of customers. Moreover, CX platforms leverage analytics to track communication effectiveness, allowing for continuous improvement and optimization of interactions. Types of Customer Experience Platforms When exploring types of customer experience platforms, you’ll encounter several key categories that serve different purposes. CRM platforms help you manage customer data and interactions, whereas Salesforce platforms focus on gathering feedback to understand customer sentiments better. Furthermore, journey mapping tools visualize customer interactions, enabling you to pinpoint areas for improvement throughout the customer experience. CRM Platforms Overview CRM platforms serve as vital tools in the domain of Customer Experience (CX), focusing on the management of customer data and interactions throughout the entire customer lifecycle. By utilizing these platforms, you can improve customer satisfaction and loyalty considerably. They enable your sales, marketing, and customer support teams to access a unified view of customer interactions, which promotes personalized engagement strategies. Key features include: Automation for repetitive tasks, saving time and increasing efficiency. Analytics for performance tracking, helping you make informed decisions. Customization options to align with your specific business needs and branding. As the global CRM market is projected to reach $128 billion by 2028, its importance in driving customer-centric strategies is evident. VoC Platform Benefits Understanding customer experience extends beyond managing interactions; it furthermore involves actively listening to their voices. Voice of the Customer (VoC) platforms play an essential role in collecting and analyzing customer feedback, helping you understand sentiments and preferences effectively. By leveraging these platforms, you can pinpoint pain points and identify areas for improvement, ultimately enhancing customer satisfaction and retention rates. VoC platforms enable real-time feedback collection through various channels like surveys and social media, allowing you to adapt swiftly to changing customer needs. They likewise integrate seamlessly with other customer experience tools, offering a thorough view of interactions. Journey Mapping Tools Travel mapping tools serve as essential instruments within Customer Experience Platforms (CXPs), enabling businesses to visualize and understand customer interactions across various touchpoints. These tools help you identify pain points and optimize the customer experience, enhancing satisfaction. They allow you to create detailed maps that highlight critical areas for improvement, encouraging better engagement and retention. Key features of travel mapping tools include: Collaboration Support: A shared visual representation aligns teams in addressing customer needs. Data Analytics Integration: Gain insights into customer behavior and preferences for personalized marketing strategies. Real-Time Feedback: Adapt dynamically based on customer input and changing behaviors. Using these tools effectively can greatly improve your customer experience strategy. Benefits of Implementing a CX Platform In today’s competitive environment, implementing a Customer Experience (CX) platform offers numerous advantages that can greatly improve your business operations. By personalizing experiences to cater to individual preferences, you can boost customer satisfaction by up to 20%. In addition, customized offerings and proactive engagement strategies can reduce customer churn rates by 10-15%. CX platforms also provide improved data analytics capabilities, enabling you to make data-driven decisions that can increase marketing campaign effectiveness by 25%. Moreover, utilizing omnichannel communication encourages customer loyalty, as 70% of consumers prefer brands that deliver consistent experiences across all channels. Finally, automation features streamline customer service operations, cutting average response times by as much as 30%, which greatly boosts overall efficiency. These benefits collectively empower your business to build stronger relationships with customers, improve retention, and drive growth. Implementing a CX platform is a strategic move for any organization aiming for success. Data Collection and Analysis in CX Platforms In today’s digital environment, CX platforms centralize data management by collecting information from various customer touchpoints. This approach not merely generates real-time insights but additionally helps you identify behavioral patterns that are essential for tailoring your marketing strategies. Centralized Data Management Centralized data management plays a crucial role in the effectiveness of customer experience (CX) platforms by facilitating the seamless collection and analysis of customer information from various touchpoints. This approach creates unified profiles that reflect individual preferences and behaviors, enabling businesses to leverage insights effectively. Key benefits of centralized data management include: Advanced Analytics: Transforming raw data into actionable insights helps identify trends and behavioral patterns. Improved Customer Retention: Effective data collection can lead to a 25% increase in retention rates through customized offerings. Cross-Team Collaboration: Access to consistent and up-to-date customer insights reduces information silos, streamlining operations across departments. Real-Time Insights Generation While you may be familiar with the basics of customer experience (CX) platforms, comprehending how real-time insights generation works can greatly improve your strategic approach. CX platforms use advanced data collection methods to gather customer information from various touchpoints, creating detailed profiles that reflect individual preferences and behaviors. Real-time data analysis uncovers actionable insights, helping you identify peak service times and track significant behavioral shifts. By leveraging AI-driven analytics, these platforms automatically highlight customer pain points, allowing you to proactively address issues and improve satisfaction. Continuous monitoring of customer interactions enables you to adapt strategies dynamically, responding to emerging trends. Integrating real-time insights into customer experience mapping optimizes touchpoints, leading to a seamless and personalized experience across all channels. Behavioral Pattern Identification Identifying behavioral patterns is an essential aspect of effective customer experience (CX) platforms, as it enables businesses to understand their customers on a deeper level. By collecting data from multiple touchpoints, you can create thorough customer profiles based on preferences and behaviors. Advanced analytics tools transform this raw data into actionable insights, revealing meaningful patterns that guide your marketing strategies. Key benefits of behavioral pattern identification include: Discovering peak service times to optimize resources. Flagging significant behavioral shifts through real-time data analysis. Tailoring offerings to meet individual customer needs, enhancing satisfaction and retention. Personalization and Customization Capabilities As businesses aim to improve customer experiences, personalization and customization capabilities within CX platforms play a crucial role. These platforms leverage customer data to create customized experiences, resulting in a 10% increase in customer satisfaction and a 20% boost in retention rates. Customization options allow you to adapt the platform’s interface and functionalities to align with your branding and operational needs, improving connections and engagement with customers. Advanced analytics identify individual preferences and behaviors, enabling personalized marketing campaigns that can drive conversion rates by up to 30%. Many CX platforms utilize AI to automate personalized communications, ensuring timely and relevant interactions that can improve overall customer engagement by 15%. Furthermore, customizable experience mapping features help visualize and optimize customer touchpoints, creating a more cohesive experience that reduces churn by up to 25%. By focusing on these capabilities, you can greatly improve your customer interactions and overall satisfaction. Omnichannel Communication in CX Platforms Building on the importance of personalization and customization, omnichannel communication in CX platforms takes customer interactions to the next level. This approach guarantees a consistent experience across multiple channels, like phone, email, chat, and social media. Customers can switch between these channels seamlessly without losing context. Here are some key benefits of omnichannel communication: Integrated Data: Agents gain a complete view of customer interactions, minimizing the need for customers to repeat information. Personalized Messaging: Advanced capabilities enable targeted engagement, boosting customer retention rates by 20% for businesses that implement these strategies effectively. Real-Time Analytics: Businesses can track customer behavior and preferences, allowing them to proactively address issues and tailor outreach. Implementation Strategies for CX Platforms To successfully implement a CX platform, you need to start by defining your organizational goals and pinpointing the specific challenges in customer experience that must be addressed. Engaging relevant stakeholders from customer support, marketing, sales, and IT early in the process guarantees you gather thorough input, leading to smoother shifts. Next, assess your current processes and select a CX platform that aligns with your budget and business needs, keeping scalability and integration capabilities in mind. After implementation, continuous evaluation is vital. Measure the platform’s performance against your initial goals by collecting customer feedback to identify areas for improvement. Providing ongoing training and support for your team members is significant, as it improves adoption and nurtures a culture of open communication. This approach allows everyone to maximize the platform’s effectiveness and addresses challenges as they arise, guaranteeing a successful long-term implementation of your CX strategy. Integration With Existing Business Systems Successful integration of a CX platform with your existing business systems is essential for improving customer interactions and overall satisfaction. By ensuring that customer data flows seamlessly between systems, you can greatly reduce data silos, leading to improved operational efficiency. Here are some key benefits of effective integration: Real-Time Data Updates: Enables customer service reps to access the latest information, reducing response times. Personalized Engagement: With a thorough view of customer interactions, you can deliver customized experiences that meet individual needs. APIs and Connectors: Many CX platforms offer pre-built connectors, allowing for customization of your tech stack without major disruptions. Organizations that achieve successful integration often see a 25-30% improvement in customer satisfaction scores, thanks to their improved ability to provide consistent and personalized experiences. This integration not just benefits your customers but strengthens your overall business operations. Future Trends in Customer Experience Management As technological advancements continue to evolve, the terrain of customer experience management is poised for significant transformation. AI technology is set to change customer service, with predictions suggesting it will empower 80% of interactions by 2026. Personalization will also gain traction, as 74% of consumers feel frustrated when content isn’t customized to their preferences. In addition, omnichannel strategies will emerge as essential, considering that 90% of customers expect consistent communication across various platforms. Self-service options are rising in popularity, with 70% of customers preferring to resolve issues independently rather than contacting support. Moreover, data privacy and security concerns are paramount, as 81% of consumers worry about how businesses handle their information. Frequently Asked Questions What Is CX and Why Is It Important? Customer experience (CX) encompasses your overall impression of a brand based on interactions at various stages, from pre-purchase to post-purchase. It’s essential since 73% of consumers prioritize it in their buying decisions. Investing in CX can lead to a 10-15% revenue boost, as satisfied customers tend to return and refer others. Conversely, poor experiences can drive 32% of customers away, underscoring the need for effective CX strategies to stand out in a competitive market. What Is a CX Platform? A CX platform is a software solution that helps you manage customer interactions across multiple channels. It centralizes data from various sources, allowing you to create thorough customer profiles. With features like omnichannel communication and advanced analytics, you can track customer behavior and improve service. These platforms likewise automate processes, enhancing efficiency and response times. In the end, they empower you to address customer needs proactively, nurturing loyalty and reducing churn. What Is the Purpose of the Customer Data Platform? The purpose of a Customer Data Platform (CDP) is to centralize customer information from multiple sources, creating unified profiles that improve your marketing efforts. By analyzing customer behavior and preferences, you can make informed decisions and boost engagement strategies. CDPs integrate with existing tools, eliminate data silos, and provide real-time insights into interactions. This allows you to anticipate customer needs as well as ensuring compliance with data privacy regulations for secure information management. What Is the Purpose of CX? The purpose of CX is to improve customer satisfaction and loyalty by providing personalized, seamless interactions across various touchpoints. It focuses on identifying and resolving customer pain points, allowing you to anticipate needs and tailor your offerings. By leveraging data, you can create detailed customer profiles that inform targeted marketing efforts. A strong CX strategy can lead to improved engagement, higher retention rates, and finally, a competitive edge in the marketplace. Conclusion To summarize, a Customer Experience (CX) platform is crucial for businesses aiming to improve customer interactions and satisfaction. By centralizing data and facilitating omnichannel communication, these platforms allow for personalized engagement that meets modern consumer expectations. Implementing a CX platform not just drives business growth but additionally provides valuable insights into customer behavior. As the environment of customer experience continues to evolve, leveraging these tools will be fundamental for staying competitive and meeting the demands of your audience. Image via Google Gemini This article, "What Is a CX Platform and Why Is It Essential?" was first published on Small Business Trends View the full article

In a stark reminder of the importance of ethical practices in the small business arena, a Salt Lake City accountant has been sentenced for fraudulently obtaining over $221,000 in Paycheck Protection (PPP) and Economic Injury Disaster Loan (EIDL) funds. The case underscores both the potential benefits and pitfalls of navigating government relief programs during unprecedented times. Peter N. Sinju, 51, pleaded guilty to wire fraud in December 2025. He was accused of submitting at least four fraudulent PPP and five fraudulent EIDL loan applications on behalf of his clients—without their knowledge. This scheme not only deceived the government but also put his clients in a precarious situation, as they were initially unaware of the fraud being perpetrated in their names. Ultimately, Sinju gained approximately $10,150 from these illegal activities, which he was ordered to repay. The scheme unfolded between June 2 and July 3, 2020. Sinju, claiming to help his clients secure necessary funds during the COVID-19 pandemic, inflated payroll and gross revenue amounts in loan applications. Fabricating payroll sheets, he included nonexistent employees and identical wage amounts across different submissions. Each business owner later confirmed that they had not authorized the inflated figures. The implications of this case extend beyond merely punishing wrongdoing; they highlight the vital need for small business owners to maintain vigilant oversight of any external financial assistance they’re seeking. U.S. Attorney Melissa Holyoak commented on the case, emphasizing the commitment of law enforcement agencies to identify and prosecute fraudulent practices that exploit government relief programs. The FBI’s Salt Lake City Field Office and the Office of Inspector General for the SBA collaboratively investigated the matter, reflecting a broader crackdown on fraud related to COVID-19 relief efforts. Small business owners can glean several key lessons from Sinju’s actions. Firstly, vigilance and transparency are paramount when sharing financial information with accountants or consultants. While seeking external help can streamline the process of obtaining loans, it is crucial to verify all data submitted on your behalf. Fraudulent applications not only jeopardize access to future funding but can also lead to severe legal ramifications for the business owner. Moreover, understanding the requirements and guidelines of programs like the PPP and EIDL can empower business owners to make informed decisions. The PPP was designed to assist small businesses in meeting obligations like payroll and rent during the pandemic, making it vital for owners to understand how to navigate these opportunities responsibly. However, challenges remain. The complexity of loan application processes and the urgency of securing financial relief during crises can sometimes push business owners towards reliance on trusted advisors. This inclination, while understandable, calls for awareness and oversight. Engaging with advisors who prioritize ethics and accountability is essential in protecting one’s business. The sobering statistics from the Justice Department reflect the scale of the issue: over 150 defendants have faced prosecution for PPP-related fraud since the program’s inception. These cases have led to significant financial recoveries, with over $75 million seized from fraudulent activities. This reality portrays a landscape where while government assistance aims to be a lifeline, unscrupulous actions threaten its integrity and availability for legitimate businesses. For small business owners keen on maximizing their opportunities while minimizing risks, staying informed is crucial. Regular engagement with reputable sources—like the SBA and legal experts—can provide clarity on compliance and best practices. Equally important is fostering a culture of transparency and ethical conduct within financial dealings. The recent case against Sinju serves as both a cautionary tale and a compelling reminder for small businesses to tread carefully in the financial world, ensuring that all actions taken are grounded in integrity and compliance. As relief programs continue to play a role in economic recovery, being informed can not only protect businesses from fraud but also foster a more equitable environment for all. For more details about the ongoing efforts against COVID-19 fraud, you can visit the original press release by the SBA here. Image via Google Gemini This article, "Accountant Sentenced for Fraudulently Securing Over $221K in Loans" was first published on Small Business Trends View the full article

UK chancellor will argue that her plan is starting to bear fruit View the full article

A reader writes: I supervise two employees, Charlie and Lucy, and share a third, Linus. Lucy has strong weeks and weaker weeks, overall fine, but needs regular reminders and is far from perfect. Charlie is new but a really solid employee. He has been having some personal issues that were affecting some of his reliability at work — coming in late and falling asleep. (He would stay late to compensate, and I have zero concerns with the quality of his work.) He and I have met about it a couple of times and we had discussed some possible aids and solutions. Overall, I believed it would be a fairly temporary issue, so I had given him some slack. HR was aware of it, and I had expressed to Lucy and Linus that I was aware of the issues and working with Charlie. (They had observed the issues, so I felt it was necessary to say something.) While I was on vacation, Lucy went to HR and expressed that she didn’t feel I was dealing with it, which led to HR pushing me to issue more formal discipline. Their perspective is then we would have a paper trail that we are addressing it. (HR didn’t tell me it was Lucy who complained, though I suspected it, but later Linus mentioned it to me and said that he didn’t feel it was necessary, since he was aware that I had been working on it.) Honestly, I’m annoyed. One, that Lucy did this while I was on vacation and didn’t bring it to me. Two, Lucy has had issues I have handled in the same way and I’ve not pushed the discipline, feeling like her overall performance was sufficient to give her leeway. For example, we have a real early start time, and she has been late her fair share early on. Should I be annoyed? Is it appropriate for me to speak with Lucy? Should I have been more formal earlier like HR wanted? It’s hard to say without more info. It’s possible that Lucy is right to think that you haven’t been doing enough — that the issues with Charlies are significant enough that they do need to be addressed more seriously, and it’s possible that the impact on her was worse while you were gone (or even that Charlie got worse while you weren’t there to see it). If the issues with Charlie affect Lucy directly — like if her workload goes up because he’s late, or if she needs him to handle something but he’s asleep (!) — she’s right to be aggravated. And if it’s been happening enough that her frustration is boiling over and you weren’t there to deal with it, she’s not wrong to have gone over your head to try to get it handled. On the other hand, if the issues with Charlie don’t affect Lucy’s work or the team’s effectiveness in general, then I’d be more inclined to think she overstepped. Ultimately it comes down to how much her work or the team’s work is being impacted, and potentially the specifics of what was going on with Charlie while you were out. Either way, though, you shouldn’t chastise her for going to HR — your team needs to be free to do that when they have a concern about how you’re managing them, and that means being okay with that occasionally happening even when you don’t think it was warranted. But you can certainly ask her about what happened while you were out, and it’s fair to point out to her that you’re giving Charlie the same sort of grace you’ve given her in the past. The post my employee complained about me to HR appeared first on Ask a Manager. View the full article

Increases to minimum wage rates and payroll tax ‘have had a particular effect on young people’, chief economist saysView the full article

Unlocking the power of genetics to provide meaningful answers to patients when they matter most is at the crux of precision diagnostics. As technologies advance, costs fall, and evidence builds, genomic sequencing has great potential to transform the trajectory of patient care. It will do so by shortening the diagnostic odyssey. It will guide and speed up more personalized and effective treatment decisions. And it will improve patient outcomes more than ever before. For innovation to truly scale, it will require deep collaboration and seamless integration across the healthcare ecosystem. BUILD A STRONGER PARTNERSHIP ECOSYSTEM Making genomic sequencing a standard practice in patient care at scale is not something any organization can accomplish alone. It requires coordinated efforts from providers who identify the clinical need and offer it to patients, as well as health systems integrating testing into care pathways. It also depends on clinical societies broadening their guidelines to include these recommendations, payers expanding access through coverage decisions, and industry partners bringing innovative technologies to the table. These collaborations create the synergies necessary to advance genomics from a specialty tool to a standard-of-care approach. Working together, we can help ensure that patients across diverse populations benefit from advances in precision diagnostics. This partnership-driven approach also accelerates the translation of genomic findings into clinical action. When clinicians, lab partners, and digital health platforms work together, the pathway from sample collection to diagnosis becomes more streamlined. Patients ultimately see faster, more actionable results. In a rapidly evolving field like genomics, this type of collaboration is key. APPROACH CARE THROUGH A COMPREHENSIVE MULTIOMIC LENS Genetic testing has traditionally involved assessing just the DNA for changes that might cause disease. More recently, a multiomic approach to care that involves looking at data from other “omics” has been pursued. These include transcriptomics, metabolomics, and methylomics. By layering these and other datasets, multiomics can provide a dynamic, functional view that can reveal disease mechanisms beyond a DNA test alone. Incorporating multiomic data can make all the difference in complex rare diseases and inherited conditions where a diagnosis is otherwise elusive. The powerful impact of a multiomic approach is best illustrated using a real-world case. Reed was just 18 months old when his parents, Kelly and Chris, began noticing differences in his development, including delays in speech and motor skills, as well as involuntary movements. What followed were years spent navigating waiting rooms, specialist appointments, and numerous tests that offered few clear answers, making it difficult to make informed decisions about his care. It was not until the family pursued whole genome sequencing (WGS), followed by RNA-seq, that they gained meaningful insight into a possible underlying contributor. WGS identified a variant in the FOXP4 gene, which is known to play a role in regulating other genes involved in brain development, speech, and motor coordination. To better understand the functional impact of this variant, RNA-seq was performed and demonstrated abnormal splicing associated with the FOXP4 variant, supporting its classification as likely pathogenic. While this finding did not explain all of Reed’s medical and developmental challenges, it provided important biological context and helped clarify one significant factor contributing to his clinical picture. The combination of WGS and RNA-seq marked a turning point for the family, enabling more informed discussions with clinicians and supporting a more precise, individualized approach to Reed’s ongoing care. INNOVATION STARTS BEHIND THE SCENES The true potential of precision diagnostics can’t be unlocked without meticulously designed workflows that support each sample from order to result. These behind-the-scenes capabilities are what allow innovation to scale responsibly, and what ensures that patients and providers receive accurate, timely, and clinically actionable answers. Flexible sample collection options give providers the ability to serve patients where they are, whether in clinics, hospitals, mobile settings, or at home. This flexibility reduces barriers to testing and helps broaden access for patients who may face logistical challenges. Automated processing and high-throughput systems ensure that every sample moves through the lab with consistent quality and efficiency. This allows organizations to handle increasing test volumes without compromising accuracy or turnaround time. This is an essential capability as more health systems adopt genomic testing at scale. Finally, seamless electronic health record integration ensures that results flow directly into clinical workflows, making it easier for providers to interpret genomic data and act on it quickly. When clinicians have access to clear, well-structured reports within their existing systems, genomic testing becomes a natural part of patient care. Together, these operational strengths form the backbone of a world-class customer experience that will make precision diagnostics truly scalable. Kengo Takishima is chairman and CEO of Baylor Genetics. View the full article

Statement comes after former cabinet minister arrested on suspicion of misconduct in public officeView the full article

Projects don’t really end when the last crew leaves the site. Deadlines, final inspections, retained payments and handover documents all converge in one intense stretch that can either protect your profit or create unnecessary risk. Getting construction closeout right keeps your project timeline intact and prevents costly disputes after turnover. What Is Construction Closeout? Construction closeout is the coordinated phase at the end of a construction project where the focus shifts from building to verification, acceptance and transition. During construction closeout, the team confirms scope completion, validates quality against contract documents, reconciles costs, resolves outstanding issues and prepares the owner for operational control. It aligns inspections, documentation, financial settlement and responsibility transfer into one controlled process that formally concludes the construction project closeout lifecycle. ProjectManager is an award-winning construction project management software that’s designed for planning, scheduling and tracking projects. It’s equipped with features such as Gantt charts, timesheets, workload management charts and real-time dashboards and reports. In addition, it offers unlimited cloud-based document storage, online collaboration tools and AI project management insights that help project managers ensure nothing falls through the cracks. Get started for free today. /wp-content/uploads/2024/04/critical-path-light-mode-gantt-construction-CTA-1600x772.pngLearn more Construction Closeout Checklist As the project timeline approaches completion, construction closeout shifts focus from production to verification and documentation. The goal is simple: secure formal acceptance, release final payment and ensure the owner receives everything required to operate the facility. However, in order to achieve this simple goal, construction teams must complete a series of activities which are explained in great detail below. This construction closeout checklist includes the key tasks to complete for a successful construction project closeout phase. Punch List Completion: Complete all punch list items and verify corrective work meets contract documents and project specifications. Notice of Substantial Completion: Issue formal notice confirming the project has reached substantial completion in accordance with contract requirements. Final Inspections: Obtain final inspections and approvals from building officials, fire marshal and other authorities having jurisdiction. Certificate of Occupancy: Secure certificate of occupancy from the local authority before owner move-in or facility operations begin. Permit and Code Closeout: Confirm all building permits are closed and regulatory compliance documentation is finalized. As-Built Drawings: Submit accurate as-built drawings reflecting field changes, approved change orders and installed conditions. O&M Manuals: Deliver complete O&M manuals with manufacturer data, maintenance procedures and equipment warranties. Commissioning and Testing Reports: Finalize commissioning documentation and testing and balancing reports for mechanical, electrical and plumbing systems. Owner Training Sessions: Conduct documented training for facility staff on installed systems, controls and maintenance procedures. Warranties and Guarantees: Compile and transfer all warranties and guarantees with clear start dates and coverage terms. Final Account Reconciliation: Reconcile the final account, including approved change orders, allowances and contingency adjustments. Change Order Reconciliation: Confirm all change orders are fully executed and incorporated into the final contract value. Final Application for Payment: Submit final application for payment and confirm contractual requirements for retainage release. Retainage Release Approval: Verify all contractual conditions are satisfied before authorizing release of retained funds. Final Lien Waivers: Collect signed lien waivers from subcontractors and suppliers to prevent post-completion claims. Claims and Dispute Resolution: Confirm all outstanding claims, back charges and disputes are resolved prior to financial closeout. Insurance and Bond Closeout: Update or terminate project-specific insurance certificates and performance bonds as required. Closeout Schedule Update: Update the final construction schedule to reflect actual completion dates and document timeline performance. Turnover Materials and Asset Records: Transfer spare parts, attic stock, keys, access credentials and equipment inventory records to the owner. Construction Closeout Package: Assemble and submit a complete, organized turnover set of all required closeout documentation for formal acceptance. /wp-content/uploads/2026/01/2026_construction_ebook_banner-ad.jpg What Is a Construction Closeout Package? By the time construction closeout reaches its final stage, all closeout documentation must be organized into a single, complete turnover bundle. A construction closeout package compiles the punch list confirmation, certificate of substantial completion, final inspection reports, as-built drawings, O&M manuals, warranties, lien waivers, commissioning records and final application for payment. It should also include change order logs, final cost summary and any required training documentation. A well-prepared construction closeout package ensures smooth owner acceptance, protects against future disputes and formally closes the construction project closure process. Now, let’s take a look at the documents that should be included in a construction closeout package in more depth. 10 Construction Closeout Documents Paperwork is what turns finished work into accepted work during construction closeout. Crews may be done installing systems, but without the right documentation, the project cannot transition to final payment or owner turnover. Each document supports contractual compliance, protects against claims and confirms that the construction closeout phase meets every scope, quality and financial requirement. 1. Punch List A construction punch list is a documented list of incomplete, defective or non-conforming work identified near the end of a construction project. Prepared during final inspection walkthroughs, it details corrective tasks that must be completed before substantial completion is confirmed and construction closeout can officially advance to final acceptance. /wp-content/uploads/2024/07/Punch-list-template-600x232.pngProjectManager’s free punch list template for Excel Without a properly managed punch list, construction closeout can stall indefinitely. Unresolved deficiencies delay final inspections, hold up the certificate of substantial completion and prevent release of retainage. Tracking punch list items clearly protects the project timeline, avoids disputes over scope completion and ensures the owner receives work that meets contract documents. 2. Construction closeout report A construction closeout report is a consolidated document that compiles all final project information at the end of construction. It typically includes summaries of change orders, final costs, testing and commissioning results, warranty documentation and confirmation that contractual obligations have been satisfied prior to formal project turnover. During construction closeout, this report acts as the administrative backbone of project completion. It gives owners and stakeholders a clear record of financial reconciliation, scope adjustments and compliance documentation. By centralizing final data, the construction closeout report reduces risk, supports audits and provides a defensible record if post-completion claims arise. 3. Certificate of substantial completion A certificate of substantial completion is a formal document issued by the architect or contract administrator confirming that a construction project is sufficiently complete for the owner to occupy or use the facility for its intended purpose, subject to completion of remaining punch list items. In the construction closeout process, this certificate marks a critical contractual milestone. It establishes the start of warranty periods, shifts responsibility for insurance and site control and often triggers partial release of retainage. Without it, construction closeout lacks the formal recognition required to move toward final payment and project handover. 4. As-built drawings As-built drawings are revised construction drawings that reflect the actual conditions of a completed project, incorporating field changes, approved change orders and deviations from the original design. They show exact locations of installed systems, dimensions and materials as constructed rather than as initially specified. Long after construction closeout is finished, owners rely on as-built drawings for maintenance, renovations and troubleshooting. During construction project closeout, submitting accurate record drawings proves scope completion and contract compliance. Incomplete or inaccurate as-builts delay final acceptance, create liability exposure and complicate facility management from day one of occupancy. 5. Operation and maintenance manuals Operation and maintenance manuals are compiled documents containing manufacturer instructions, maintenance procedures, product data, warranties and technical specifications for installed equipment and systems. These manuals provide detailed guidance on operating, servicing and preserving building components throughout their lifecycle after construction completion. /wp-content/uploads/2024/03/maintenance-schedule-screenshot-600x251.pngProjectManager’s free maintenance schedule template for Excel From a construction closeout standpoint, O&M manuals confirm that the owner can properly operate the facility. Missing documentation often holds up final payment and acceptance. Well-organized manuals reduce callbacks, protect warranties and support commissioning verification, making them a critical deliverable in any construction project closeout process. 6. Warranties and guarantees Warranties and guarantees are written assurances from contractors, subcontractors and manufacturers that specific materials, equipment and workmanship will perform as intended for a defined period. They outline coverage terms, duration, exclusions and remedies available if defects arise after project completion. Within construction closeout, collecting and organizing warranties establishes accountability beyond substantial completion. These documents define the warranty period start date and clarify responsibility for post-completion defects. Without properly executed warranties, construction closeout exposes owners to unnecessary risk and contractors to disputes over performance obligations. 7. Final inspection reports Final inspection reports are official records issued after authorities, architects or engineers review the completed work and verify compliance with building codes, contract documents and project specifications. These reports document deficiencies, approvals or conditions that must be satisfied before a construction project can proceed toward formal acceptance. /wp-content/uploads/2024/09/Inspection-report-screenshot-e1771956980224.pngProjectManager’s free inspection report template for Word At the construction closeout stage, final inspection reports confirm that regulatory and contractual requirements have been met. Without documented approval, the project cannot secure a certificate of occupancy or finalize substantial completion. These reports protect both owner and contractor by proving compliance and reducing exposure to post-completion liability. 8. Certificate of occupancy A certificate of occupancy is a formal document issued by a local building authority confirming that a completed structure complies with applicable codes and is safe for its intended use. It authorizes the owner to legally occupy or operate the building following construction. During construction closeout, the certificate of occupancy often represents the practical finish line. Even if physical work is complete, occupancy cannot occur without it. Delays in obtaining this certificate can disrupt revenue generation, tenant move-ins and project financing milestones tied to the construction project closeout process. 9. Final lien waivers Final lien waivers are signed legal documents from contractors, subcontractors and suppliers confirming they have received full payment and waive their right to file a mechanics lien against the property. These waivers provide written proof that all parties have been compensated for completed work. Within construction closeout, final lien waivers protect the owner from unexpected claims after final payment. Without them, unpaid subcontractors could pursue legal action even after turnover. Collecting executed waivers is essential before releasing retainage, ensuring the construction closeout process ends without lingering financial risk. 10. Final application for payment The final application for payment is the contractor’s formal request for the remaining contract balance, including release of retainage, submitted after all work and closeout requirements are satisfied. It reflects the reconciled contract sum, approved change orders and any final adjustments agreed upon by the parties. /wp-content/uploads/2025/09/Payment-Tracker-Template-600x187.pngProjectManager’s free payment tracker template for Excel In the construction closeout phase, this application ties financial reconciliation to documented completion. It signals that scope, documentation and inspections are complete. Approval of the final application for payment formally concludes the construction project closeout process and establishes the financial closure of the project. ProjectManager Is Ideal for Managing Construction Projects ProjectManager is award-winning construction project management software built to support projects from preconstruction through closeout. It’s equipped with robust tools for creating construction schedules, allocating resources, tracking costs and comparing estimates against actual project performance. With unlimited cloud-based document storage and AI-driven project insights, teams can manage construction closeout documents and activities. Watch the video below to see how it works. Related Construction Project Management Content Our content library features over 100 construction blogs, templates, ebooks and other types of content to help construction project managers better understand the many moving parts that must be managed to deliver successful construction projects. Here are some of them. 48 Construction Documents (Templates Included) Construction Reporting: Types of Construction Reports What Are Construction Submittals and Why Are They So Important? Construction Document Management: A Quick Guide ProjectManager is online project management software with the tools you need for construction project management. Our features make planning, monitoring and reporting on your project more efficient and effective. Being online means our software is accessible everywhere and at any time. Plus, the data you get is more accurate because it’s updated immediately. Try ProjectManager for free today. The post Construction Closeout: Documents, Checklist and Tips appeared first on ProjectManager. View the full article

In terms of increasing your likes on Instagram, using humor in your captions can be an effective strategy. Funny captions not just capture attention, but they encourage engagement from your followers as well. Consider incorporating witty one-liners, clever food puns, or humorous observations about daily life. This approach can improve your posts and create a more relatable persona. To better understand how to craft these captions, let’s explore specific categories that can boost your Instagram game. Key Takeaways Use relatable humor that resonates with your audience to enhance engagement and encourage sharing. Incorporate witty one-liners or puns that evoke laughter and personality in your captions. Self-deprecating jokes can make selfies more engaging and relatable for followers. Capture everyday life quirks with humorous observations to connect with a broader audience. Highlight shared moments or inside jokes in group photos to strengthen connections and improve shareability. Funny Instagram Captions for Selfies Regarding posting selfies on Instagram, how can you make them stand out? Using funny Instagram captions can greatly increase engagement. Incorporating humorous picture quotes or witty selfie quotes not just adds charm but likewise encourages followers to interact. Self-deprecating jokes and relatable humor resonate with your audience, making your selfies more memorable. For instance, captions like “Confidence level: Selfie with no filter” empower others to embrace authenticity. Lighthearted observations can showcase your personality, allowing followers to connect with you on a personal level. Cute captions for selfies can likewise draw attention, ensuring your posts don’t get lost in the crowd. Clever Captions for Foodie Posts When sharing your culinary adventures on social media, clever captions can greatly improve your foodie posts. They not only boost engagement but also showcase your personality. Here are three effective strategies: Use Puns Related to Food: Puns like “I’m on a seafood diet. I see food, and I eat it,” can create a playful tone that resonates with your audience. Highlight Relatable Food Experiences: Captions such as “Fries before guys” encourage connection, prompting followers to share their sentiments. Incorporate Witty Sayings: Phrases like “Pizza is my love language” express your passion for food, inviting interaction. Humorous Observations for Everyday Life Humorous observations about daily life can provide a relatable lens through which you view common experiences. By using observational comedy techniques, you can highlight the absurdities and quirks that everyone encounters, making your captions both engaging and shareable. This approach not only entertains but additionally nurtures a sense of connection among followers who recognize themselves in your witty remarks. Daily Life Humor How often do you find yourself chuckling at the small absurdities of daily life? Daily life humor thrives on relatable situations that everyone faces, making it a perfect source for funny captions. Here are three examples of how you can weave humor into your posts: Tech Frustrations: “Stay strong, I whispered to my WiFi signal.” Mundane Tasks: “I’m on an expedition of self-improvement… but I’m taking the scenic route.” Relatable Routines: “Reality called. I hung up.” These snippets of witty commentary transform the absurdities of daily routines into humorous content. Observational Comedy Techniques Observational comedy techniques focus on identifying and exaggerating the quirks of everyday life, allowing audiences to relate to common experiences in a humorous way. This style relies heavily on relatable humor, drawing from shared experiences that many can connect with. Successful comedians, like Jerry Seinfeld, master the art of exaggeration, transforming ordinary moments into comedic gold. Timing and delivery are crucial; the punchline must land perfectly for maximum effect. Witty One-Liners for Group Photos When capturing group photos, witty one-liners serve as an effective way to encapsulate the spirit of camaraderie during adding a touch of humor. They make your moments more engaging and shareable. Here are three tips for crafting memorable captions: Incorporate inside jokes: Reference shared experiences to strengthen connections within your friend group. Use clever wordplay: Puns or witty twists can showcase your personality and encourage interaction. Keep it short and punchy: Simple, memorable phrases resonate better in the fast-paced world of social media. Captions for Celebrating Special Moments When celebrating special moments like anniversaries or birthdays, using humorous captions can add a unique touch to your posts. These captions not just highlight your joy but additionally invite engagement from friends and followers who can relate to your experiences. Captions That Celebrate Love Captions that celebrate love play a crucial role in enhancing social media posts by adding a layer of relatability and engagement for your audience. Using humorous elements can make your captions more memorable. Consider these strategies: Highlight shared quirks: Use funny captions for couples on Instagram to showcase your unique bond, like “We finish each other’s sandwiches.” Incorporate inside jokes: Witty picture quotes can deepen your connection. For instance, “You’re my favorite notification” reflects shared experiences. Add light-hearted humor: Silly picture quotes can make your posts relatable. A simple “Willing to risk cooties for you” brings a smile. Fun Anniversaries and Birthdays Celebrating anniversaries and birthdays often calls for captions that capture the essence of the occasion during adding a touch of humor. Using funny captions for funny pictures can improve engagement and create memorable posts. Consider incorporating witty quotes for Instagram bio, such as “Aging like fine wine, or maybe just like cheese?” This resonates with followers who appreciate humor about getting older. For anniversaries, humorous captions like “Cheers to another year of us being fabulous!” reinforce shared experiences and inside jokes. When posting funny pics with captions, aim for amusing pictures captions that highlight the quirky aspects of the relationship. These strategies can boost likes and comments, making your special moments even more shareable on social media. Cherished Memories With Friends Cherished memories with friends often come from moments that bring laughter and joy, making them ideal for social media captions. To improve your posts and encourage engagement through likes, consider these tips: Incorporate inside jokes: Sharing unique experiences can make your captions feel personal and relatable, strengthening your bond. Use playful captions for celebrating milestones: Highlight special moments, like birthdays or achievements, with humorous captions to elevate the joy of the occasion. Reflect on spontaneous friendships: Captions that capture the fun and spontaneity of your relationships, such as “Best friends don’t care if your house is clean; they care if you have snacks,” resonate well with followers. These strategies can evoke nostalgic moments and create lasting impressions on your audience. Funny Captions for Travel Adventures When you’re sharing your travel adventures on social media, incorporating humor into your captions can greatly boost engagement with your audience. Using funny captions for travel adventures amplifies relatability and can attract more likes. Witty phrases like “Jet lag is my cardio” and playful travel reflections such as “Catch flights, not feelings” resonate well with fellow wanderers. Highlighting travel quirks—like needing six months of vacation, twice a year—connects with others who share similar experiences. Clever wordplay or travel puns related to your destination can make your posts more memorable. Consider using catchy travel quotes to add a fun twist. By blending humor into travel captions, you create engaging travel posts that your followers will love. Light-hearted Captions for Friends Light-hearted captions for friends can greatly elevate the enjoyment of group photos, making them more relatable and engaging for your audience. Here are three effective strategies to improve your captions: Use relatable phrases like “Friends don’t let friends do stupid things… alone” to create a connection with your followers. Incorporate playful language such as “We’re a package deal” to emphasize your bond and encourage interaction. Add humor in captions, for example, “The best memories come from the worst ideas,” to evoke shared experiences and increase engagement. Frequently Asked Questions What Kind of Captions Get the Most Likes? To get the most likes on your posts, prioritize captions that resonate with your audience. Use humor, relatability, and brevity to improve engagement; captions under 100 characters typically perform better. Incorporating emojis can increase visual appeal and attract more likes. Moreover, question-based captions encourage interaction, prompting followers to comment. Captions that combine these elements tend to yield higher engagement, making it crucial to craft thoughtful and engaging messages for your audience. What Are Instagram Captions Funny? Instagram captions that are funny often include clever wordplay, relatable observations, and humor that resonates with your audience. They can encompass jokes, puns, or lighthearted commentary about everyday situations. Captions like “I’m on a seafood diet; I see food and eat it” exemplify this style. Such captions aim to entertain, promoting engagement and connection with followers. What’s a Catchy Caption for Instagram? A catchy caption for Instagram should be brief and engaging, ideally fitting within one or two sentences. It can incorporate humor, puns, or relatable statements to attract attention. Effective captions often include emojis for added visual interest and can pose questions or calls to action to encourage interaction. Tailoring the caption to match the photo’s mood boosts authenticity, making it more relatable and appealing to your audience, ultimately raising engagement with your post. Have Fun IG Captions? When you’re looking for fun Instagram captions, consider ones that are witty and relatable. Captions like “Stay strong, I whispered to my WiFi signal” or “I’m on an expedition of self-improvement… but I’m taking the scenic route” can add humor to your posts. Short phrases such as “Caught in 4K” or “Reality called, so I hung up” can likewise engage your audience effectively, encouraging them to interact with your content. Conclusion Incorporating humor into your Instagram captions is an effective strategy for increasing engagement and boosting likes. By using witty one-liners, clever food puns, and relatable observations, you can create a connection with your audience. Whether you’re sharing selfies, group photos, or travel adventures, a well-crafted humorous caption adds personality and invites interaction. Experiment with various styles to find what resonates best with your followers, ultimately improving your overall presence on the platform. Image via Google Gemini This article, "7 Funny Instagram Captions to Boost Your Likes" was first published on Small Business Trends View the full article

In terms of increasing your likes on Instagram, using humor in your captions can be an effective strategy. Funny captions not just capture attention, but they encourage engagement from your followers as well. Consider incorporating witty one-liners, clever food puns, or humorous observations about daily life. This approach can improve your posts and create a more relatable persona. To better understand how to craft these captions, let’s explore specific categories that can boost your Instagram game. Key Takeaways Use relatable humor that resonates with your audience to enhance engagement and encourage sharing. Incorporate witty one-liners or puns that evoke laughter and personality in your captions. Self-deprecating jokes can make selfies more engaging and relatable for followers. Capture everyday life quirks with humorous observations to connect with a broader audience. Highlight shared moments or inside jokes in group photos to strengthen connections and improve shareability. Funny Instagram Captions for Selfies Regarding posting selfies on Instagram, how can you make them stand out? Using funny Instagram captions can greatly increase engagement. Incorporating humorous picture quotes or witty selfie quotes not just adds charm but likewise encourages followers to interact. Self-deprecating jokes and relatable humor resonate with your audience, making your selfies more memorable. For instance, captions like “Confidence level: Selfie with no filter” empower others to embrace authenticity. Lighthearted observations can showcase your personality, allowing followers to connect with you on a personal level. Cute captions for selfies can likewise draw attention, ensuring your posts don’t get lost in the crowd. Clever Captions for Foodie Posts When sharing your culinary adventures on social media, clever captions can greatly improve your foodie posts. They not only boost engagement but also showcase your personality. Here are three effective strategies: Use Puns Related to Food: Puns like “I’m on a seafood diet. I see food, and I eat it,” can create a playful tone that resonates with your audience. Highlight Relatable Food Experiences: Captions such as “Fries before guys” encourage connection, prompting followers to share their sentiments. Incorporate Witty Sayings: Phrases like “Pizza is my love language” express your passion for food, inviting interaction. Humorous Observations for Everyday Life Humorous observations about daily life can provide a relatable lens through which you view common experiences. By using observational comedy techniques, you can highlight the absurdities and quirks that everyone encounters, making your captions both engaging and shareable. This approach not only entertains but additionally nurtures a sense of connection among followers who recognize themselves in your witty remarks. Daily Life Humor How often do you find yourself chuckling at the small absurdities of daily life? Daily life humor thrives on relatable situations that everyone faces, making it a perfect source for funny captions. Here are three examples of how you can weave humor into your posts: Tech Frustrations: “Stay strong, I whispered to my WiFi signal.” Mundane Tasks: “I’m on an expedition of self-improvement… but I’m taking the scenic route.” Relatable Routines: “Reality called. I hung up.” These snippets of witty commentary transform the absurdities of daily routines into humorous content. Observational Comedy Techniques Observational comedy techniques focus on identifying and exaggerating the quirks of everyday life, allowing audiences to relate to common experiences in a humorous way. This style relies heavily on relatable humor, drawing from shared experiences that many can connect with. Successful comedians, like Jerry Seinfeld, master the art of exaggeration, transforming ordinary moments into comedic gold. Timing and delivery are crucial; the punchline must land perfectly for maximum effect. Witty One-Liners for Group Photos When capturing group photos, witty one-liners serve as an effective way to encapsulate the spirit of camaraderie during adding a touch of humor. They make your moments more engaging and shareable. Here are three tips for crafting memorable captions: Incorporate inside jokes: Reference shared experiences to strengthen connections within your friend group. Use clever wordplay: Puns or witty twists can showcase your personality and encourage interaction. Keep it short and punchy: Simple, memorable phrases resonate better in the fast-paced world of social media. Captions for Celebrating Special Moments When celebrating special moments like anniversaries or birthdays, using humorous captions can add a unique touch to your posts. These captions not just highlight your joy but additionally invite engagement from friends and followers who can relate to your experiences. Captions That Celebrate Love Captions that celebrate love play a crucial role in enhancing social media posts by adding a layer of relatability and engagement for your audience. Using humorous elements can make your captions more memorable. Consider these strategies: Highlight shared quirks: Use funny captions for couples on Instagram to showcase your unique bond, like “We finish each other’s sandwiches.” Incorporate inside jokes: Witty picture quotes can deepen your connection. For instance, “You’re my favorite notification” reflects shared experiences. Add light-hearted humor: Silly picture quotes can make your posts relatable. A simple “Willing to risk cooties for you” brings a smile. Fun Anniversaries and Birthdays Celebrating anniversaries and birthdays often calls for captions that capture the essence of the occasion during adding a touch of humor. Using funny captions for funny pictures can improve engagement and create memorable posts. Consider incorporating witty quotes for Instagram bio, such as “Aging like fine wine, or maybe just like cheese?” This resonates with followers who appreciate humor about getting older. For anniversaries, humorous captions like “Cheers to another year of us being fabulous!” reinforce shared experiences and inside jokes. When posting funny pics with captions, aim for amusing pictures captions that highlight the quirky aspects of the relationship. These strategies can boost likes and comments, making your special moments even more shareable on social media. Cherished Memories With Friends Cherished memories with friends often come from moments that bring laughter and joy, making them ideal for social media captions. To improve your posts and encourage engagement through likes, consider these tips: Incorporate inside jokes: Sharing unique experiences can make your captions feel personal and relatable, strengthening your bond. Use playful captions for celebrating milestones: Highlight special moments, like birthdays or achievements, with humorous captions to elevate the joy of the occasion. Reflect on spontaneous friendships: Captions that capture the fun and spontaneity of your relationships, such as “Best friends don’t care if your house is clean; they care if you have snacks,” resonate well with followers. These strategies can evoke nostalgic moments and create lasting impressions on your audience. Funny Captions for Travel Adventures When you’re sharing your travel adventures on social media, incorporating humor into your captions can greatly boost engagement with your audience. Using funny captions for travel adventures amplifies relatability and can attract more likes. Witty phrases like “Jet lag is my cardio” and playful travel reflections such as “Catch flights, not feelings” resonate well with fellow wanderers. Highlighting travel quirks—like needing six months of vacation, twice a year—connects with others who share similar experiences. Clever wordplay or travel puns related to your destination can make your posts more memorable. Consider using catchy travel quotes to add a fun twist. By blending humor into travel captions, you create engaging travel posts that your followers will love. Light-hearted Captions for Friends Light-hearted captions for friends can greatly elevate the enjoyment of group photos, making them more relatable and engaging for your audience. Here are three effective strategies to improve your captions: Use relatable phrases like “Friends don’t let friends do stupid things… alone” to create a connection with your followers. Incorporate playful language such as “We’re a package deal” to emphasize your bond and encourage interaction. Add humor in captions, for example, “The best memories come from the worst ideas,” to evoke shared experiences and increase engagement. Frequently Asked Questions What Kind of Captions Get the Most Likes? To get the most likes on your posts, prioritize captions that resonate with your audience. Use humor, relatability, and brevity to improve engagement; captions under 100 characters typically perform better. Incorporating emojis can increase visual appeal and attract more likes. Moreover, question-based captions encourage interaction, prompting followers to comment. Captions that combine these elements tend to yield higher engagement, making it crucial to craft thoughtful and engaging messages for your audience. What Are Instagram Captions Funny? Instagram captions that are funny often include clever wordplay, relatable observations, and humor that resonates with your audience. They can encompass jokes, puns, or lighthearted commentary about everyday situations. Captions like “I’m on a seafood diet; I see food and eat it” exemplify this style. Such captions aim to entertain, promoting engagement and connection with followers. What’s a Catchy Caption for Instagram? A catchy caption for Instagram should be brief and engaging, ideally fitting within one or two sentences. It can incorporate humor, puns, or relatable statements to attract attention. Effective captions often include emojis for added visual interest and can pose questions or calls to action to encourage interaction. Tailoring the caption to match the photo’s mood boosts authenticity, making it more relatable and appealing to your audience, ultimately raising engagement with your post. Have Fun IG Captions? When you’re looking for fun Instagram captions, consider ones that are witty and relatable. Captions like “Stay strong, I whispered to my WiFi signal” or “I’m on an expedition of self-improvement… but I’m taking the scenic route” can add humor to your posts. Short phrases such as “Caught in 4K” or “Reality called, so I hung up” can likewise engage your audience effectively, encouraging them to interact with your content. Conclusion Incorporating humor into your Instagram captions is an effective strategy for increasing engagement and boosting likes. By using witty one-liners, clever food puns, and relatable observations, you can create a connection with your audience. Whether you’re sharing selfies, group photos, or travel adventures, a well-crafted humorous caption adds personality and invites interaction. Experiment with various styles to find what resonates best with your followers, ultimately improving your overall presence on the platform. Image via Google Gemini This article, "7 Funny Instagram Captions to Boost Your Likes" was first published on Small Business Trends View the full article

Warner Bros. Discovery says it’s reviewing a new takeover offer from Paramount, but it continues to recommend a competing proposal from Netflix to its shareholders in the meantime. Warner disclosed Tuesday that it had received a revised offer from Paramount after a seven-day window to renew talks with the Skydance-owned company elapsed Monday. Paramount confirmed it had submitted this proposal, but neither provided further details on the bid. The company was widely expected to have raised its offer. A Warner Bros. Discovery buyout would reshape Hollywood and the wider media landscape — bringing HBO Max, cult-favorite titles like “Harry Potter” and, depending on who wins the Netflix v. Paramount tug-of-war, potentially even CNN under a new roof. Paramount wants to acquire Warner Bros. in its entirety — including networks like CNN and Discovery — and went straight to shareholders with an all-cash, $77.9 billion hostile offer just days after the Netflix deal was announced in December. Accounting for debt, that bid offered Warner stakeholders $30 per share, amounting to an enterprise value of around $108 billion. Paramount maintained on Tuesday that its tender offer remains on the table while Warner evaluates its latest proposal. Netflix only wants to buy Warner’s studio and streaming business for $72 billion in cash, or about $83 billion including debt. Warner’s board has repeatedly backed this deal — and on Tuesday maintained that its agreement with Netflix still stands. A press contact for Netflix did not immediately respond to a request for comment. Warner shareholders are set to vote on the Netflix proposal on March 20. If Warner’s board changes course and deems Paramount’s latest offer superior, Netflix would have a chance to match or revise its proposal, potentially setting the stage for a fresh bidding war. It could also choose to walk away. Paramount, Warner and Netflix have spent the last couple of months in a heated back and forth over who has a stronger deal. But many lawmakers and entertainment trade groups have sounded the alarm along the way, warning that either buyout of all or parts of Warner’s business would only further consolidate power in an industry already run by just a few major players. Critics say that could result in job losses, less diversity in filmmaking and potentially more headaches for consumers who are facing rising costs of streaming subscriptions as is. Combined, that raises tremendous antitrust concerns — and a Warner sale could come down to who gets the regulatory greenlight. The U.S. Department of Justice has already initiated reviews, and other countries are expected to do so. Both Paramount and Netflix have argued that their proposals are good for consumers and the wider industry. And the companies have taken aim at each other publicly with regulatory arguments. Paramount has pointed to Netflix’s much larger market value. And it’s argued that if the streaming giant acquires Warner, it would only give it more dominance in the subscription video on demand space. But Netflix is trying to convince regulators that it’s up against broader video libraries, particularly Google’s YouTube. Netflix has also said that since it doesn’t currently have the same studios and film distribution that Warner does, it would preserve and grow those operations — whereas a Warner-Paramount merger would combine two of Hollywood’s last five major studios, as well as theatrical channels and news networks. Politics could also come into play. President Donald The President previously made unprecedented suggestions about his involvement in seeing a deal through, before walking back those statements and maintaining that regulatory approval will be up to the Justice Department. The President has a close relationship with the billionaire Oracle founder Larry Ellison (the father of Paramount Skydance CEO David Ellison) who is heavily backing Paramount’s bid to buy Warner. And the push to acquire Warner arrive just months after Skydance closed its own buyout of Paramount — in a contentious merger approved just weeks after the company agreed to pay the president $16 million to settle a lawsuit over editing at Paramount’s “60 Minutes” program on CBS. Under new ownership, CBS has seen significant editorial shifts, notably with the installation of Free Press founder Bari Weiss as editor-in-chief of CBS News. Critics say similar changes could happen at Warner’s CNN if Paramount’s bid is successful. But The President has continued to publicly lash out at Paramount over editorial decisions at CBS’ “60 Minutes.” The president also previously met with Netflix co-CEO Ted Sarandos, who he called a “fantastic man.” —Wyatte Grantham-Philips, AP business writer View the full article

AI start-up’s Dario Amodei was summoned to Washington after trying to limit the military use of its technologyView the full article

Google Ad Grants accounts can now optimize for real-world foot traffic. Advertisers using the nonprofit program are able to set “shop visits” as an account-level goal — a move that enables campaigns to optimize toward in-person visits. Driving the news. Previously, attempting to mark shop visits as a goal inside Ad Grants would trigger an error. That restriction appears to have been lifted, allowing eligible accounts to include store visit conversions in their primary goal configuration. The update means nonprofits and local organizations can now align bidding and optimization with physical visits — particularly impactful for visibility in Maps placements and location-driven search results. Why we care. For nonprofits, museums, places of worship, community centers, and other location-based organizations, digital engagement doesn’t always translate into mission impact. The ability to optimize for shop visits bridges that gap, tying ad performance directly to footfall. Between the lines. As Google continues emphasizing local intent and Maps-based discovery, bringing store visit optimization to Ad Grants expands how nonprofits compete for nearby audiences. It shifts the focus from just clicks and website traffic to measurable, offline action. What to do. Ad Grant advertisers should review their account-level goals and confirm shop visits are enabled where eligible. Optimizing toward foot traffic could materially improve local impact — especially for organizations reliant on in-person engagement. Spotted by: This update was spotted by Google Ads Expert Jason King who shared the update on LinkedIn. View the full article

Eight times the output. Same job. Same title. Not 80%. 800%. That’s a lot. And yet, most hiring systems and processes are almost perfectly designed to miss those people. This isn’t a talent shortage. We’ve normalized a measurement problem for so long that it barely registers as a problem anymore. Across industries, hiring has been optimized for efficiency and familiarity. We screen for credentials that look impressive, resumes that read cleanly, and career paths that resemble the ones we already trust. It feels rigorous. It feels fair. But it isn’t actually predictive of performance. In fact, the more polished a hiring process becomes, the more likely it is to filter for sameness—and against the very capabilities that drive outsized performance. Much of this starts with technology that was designed for process automation and then tried to evolve to deliver objectivity at scale. Keyword-based applicant tracking systems move fast, but speed comes at a cost. These systems reward precise phrasing and conventional formatting, not capability. A candidate who has done the work—but describes it differently—never makes it through. These systems weren’t built for filtering talent in—they were built to filter talent out. Manual review is often held up as the antidote, but it brings its own limitations. Humans are better at nuance, but we’re also deeply patterned. The 3-pound caloric monsters we carry around in our skulls are designed for pattern recognition and the path of least resistance. By genetics, we gravitate toward what looks familiar and overvalue signals that feel safe. And even when intentions are good, unstructured evaluation consistently misses qualified candidates—while remaining impossible to scale. And then, the elephant in the room: Teams are really stretched. Thoughtful, consistent, manual review is less and less feasible, leaving organizations stuck in an uncomfortable middle. Do we settle for technology that is efficient but blind, or humans who are thoughtful but inconsistent? Neither reliably captures what actually predicts performance. DISTANCE TRAVELED This isn’t a new problem. Two decades ago, medical schools ran into the same issue. Traditional admissions criteria—grades, test scores, pedigree—were effective at predicting who could pass exams. They were far less effective at predicting who would become exceptional physicians. The metrics were clean. The outcomes were not. So some institutions started asking different questions. Not just How did this person perform? but How far did they travel to get here? What obstacles did they face? What did they have to figure out without a playbook? This idea—often referred to as distance traveled—impacted who was admitted. And it changed outcomes for the better. Students selected under these frameworks didn’t just keep up—they set the bar. They demonstrated stronger judgment under pressure, greater adaptability in ambiguous situations, and deeper empathy with patients whose lives looked nothing like their own. Corporate hiring is now facing a similar time in history, a convergence of inflection points. In fast-moving business environments, the skills that matter most rarely show up neatly in job titles or degrees: learning quickly; thinking clearly when information is incomplete; staying resourceful when plans fall apart; persisting when there’s no obvious path forward. These aren’t “soft skills.” They’re critical performance and leadership skills and they’re largely invisible in traditional screening. And that’s bad. It’s bad for innovation, it’s bad for culture, it’s bad for the bottom line. The cost of getting this wrong shows up everywhere. Most employers will admit they’ve made at least one bad hire in the past year. The financial impact of that is relatively easy to calculate. The less visible damage—lost momentum, exhausted teams, opportunities that never materialize—is harder to measure, but no less real. What’s even harder to see or measure is the impact of the lost talent that never had a chance to contribute. The career changer who learned fast because they had to. The veteran who led teams under pressure but doesn’t speak corporate. The self-taught professional who mastered complex systems without a credential to legitimize it. These candidates have already demonstrated the capabilities companies say they want, but they don’t look as “shiny” on paper. CHANGE WHAT YOU MEASURE All is not lost. Some organizations are starting to respond—not by lowering standards, but by changing what they measure. Instead of defaulting to credentials and pedigree, they’re evaluating skills directly. They’re using assessment questions about real-world scenarios, samples, or actual work, and problem-solving exercises that reflect the actual demands of the role. The shift is delivering significant organizational impact. Research shows that when hiring is grounded in capability rather than convention, candidate pools widen. Quality improves. Competition for the same narrow band of “perfect” resumes eases. But the real advantage runs deeper than these metrics. CAN COMPANIES AFFORD NOT TO EVOLVE? Traditional hiring was built for a world where careers were linear and jobs changed slowly. In that world, past experience was a reasonable proxy for future performance. That world is gone! Today, the defining advantage isn’t what someone already knows—it’s how quickly they can learn what comes next. Medical schools recognized this years ago. They stopped over-indexing on metrics that predicted short-term success and started evaluating for the human capabilities that predict excellence over time. The corporate world needs to catch up. The question for CEOs and CHROs isn’t whether hiring should evolve. It’s whether organizations can afford not to evolve and to just leave enormous performance upside untouched. Because somewhere in your applicant pool is a candidate who figured things out the hard way or who learned faster because they had fewer options. Someone who developed exactly the capabilities your business needs next. Your systems may never notice them, but someone else’s will. Natasha Nuytten is CEO of CLARA. View the full article

Jamie Dimon, the CEO of JPMorgan Chase, is sounding the alarm bell, warning investors that he is starting to see some similarities between today’s financial landscape and the lead-up to the 2008 financial crisis, nearly 20 years ago. “Unfortunately, we did see this in ’05, ’06, ’07, almost the same thing,” Dimon said at the firm’s annual investor day in New York on Monday. “The rising tide lifting all boats, everyone was making a lot of money, people leveraging to the hilt. The sky was the limit.” “I don’t know how long it’s going to be great for everybody,” he explained. “I see a couple of people doing some dumb things . . . they are just doing some dumb things.” While Dimon didn’t specify which competitors he was calling out, he says he worries about banks taking on risky loans again, and the high price of assets. Those factors come at a time when technology companies are lavishly spending billions in an AI arms race, much of which they are borrowing, to see who can dominate artificial intelligence in the future. What happened during the 2008 financial crisis? In a nutshell: At that time, banks were issuing risky loans to borrowers, and when new homeowners couldn’t make their payments, the effects led to crash of the U.S. housing market. That crash, in turn, created a ripple effect through the global markets that threatened a global financial collapse. Major U.S. banks teetered on the brink of disaster—and notably, investment firm Lehman Brothers went bankrupt. The U.S. government made a decision to bail out some big banks, famously making the calculation they were “too big too fail,” spending some $700 billion to avoid a U.S. economic collapse. The fallout of all this eventually led to what is now known as the “Great Recession.” The Great Recession officially started in December 2007 and ended in June 2009, before a very slow economic recovery in the U.S, according to the Federal Reserve. Sparked by the 2008 financial crisis, it is considered the most severe economic downturn in U.S. history since the Great Depression. View the full article

Google’s unified video manager inside Merchant Center is no longer empty. After months of appearing in accounts without visible content, the Video Assets section is now automatically populating with sourced videos. Driving the news. The feature — first introduced at Google Marketing Live 2025 — was designed to centralize video content inside Google Merchant Center. It began rolling out in September, but many advertisers were seeing a blank interface with no assets displayed. That’s changed. Videos are now being pulled in automatically, including content from external sources like YouTube. Why we care, This confirms Google is moving ahead with its plan to make Merchant Center a central hub for commerce-ready creative, not just product feeds. With videos now auto-populating, brands may gain additional visibility across Shopping and Performance Max without extra upload work — but they’ll also need to ensure their YouTube and site videos are optimized for commerce. In short, video is becoming embedded in retail ad delivery, and advertisers who manage it proactively will have a competitive edge. Between the lines. By centralizing videos from websites, social platforms, and potentially AI-generated sources, Google is building Merchant Center into a more comprehensive creative hub — not just a product feed manager. That aligns with broader shifts toward video-first shopping experiences across Search, Shopping, and Performance Max campaigns. What to watch. It’s still unclear how performance reporting, optimization controls, and editing tools will evolve inside the Video Assets section. But the shift from empty placeholder to populated library shows the infrastructure is now active. First spotted. This update was first spotted by PPC News Feed founder Hana Kobzová. View the full article

Laurence de Cars quits in wake of theft that exposed poor security at Paris museumView the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. Augmented reality (AR) glasses let you turn any space into a giant private TV screen, and the REAL One Pro AR glasses have one of the widest fields of view in their category, plus a bevy of features that helped earn them a 2025 PCMag Editors' Choice Award. And right now, the XReal One Pro AR glasses are at their lowest price ever: $598.99 (down from $769). The Xreal One Pro AR Glasses $769.99 at Amazon Get Deal Get Deal $769.99 at Amazon On the surface, these look like a regular pair of black sunglasses, housed within a thin, glossy frame with lenses that you can lighten or dim. The bridge features removable silicone nose pads as well as mounting points for perspective lens inserts. Compared to most AR glasses, which typically have a 30 to 50-degree field of view, the XReal One Pros come in at 57 degrees—even compared to its predecessor, the XReal One Pros, the picture is significantly more expansive. The XReal One Pros are compatible with any devices that output a DisplayPort signal over USB-C, meaning they’ll work with the majority of phones, tablets, and PCs (though not a Nintendo Switch or Switch 2). They offer the same AR tweaks as the previous model, including head-tracking capabilities, options to adjust the size and distance of the virutal screen, and different viewing modes, including ultra-wide and side-view. Built-in 3DOF motion tracking and Bose-designed speakers help make the experience more immersive. The glasses have 2GB of built-in storage that can be offloaded to the connected device via the glasses’ menu. The wide field of view is where these glasses really shine; PCMag describes it as “noticeably bigger than the XReal One’s and Rokid Max 2’s displays, and much larger than the Viture Pro’s,” and likens the experience to upgrading from a 55-inch TV to a 75-inch one. While spreading the pixels across a wider space means the image isn’t as sharp as pairs with a narrower field of view, these specs still deliver crisp visuals with easy-to-read text when being used as a wearable monitor. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $157.90 (List Price $179.00) Apple iPad 11" 128GB A16 WiFi Tablet (Blue, 2025) — $329.00 (List Price $349.00) Google Pixel 10a 128GB 6.3" Unlocked Smartphone + $100 Gift Card — $499.00 (List Price $599.00) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Shark AI Ultra Matrix Clean Mapping Voice Control Robot Vacuum with XL Self-Empty Base — $299.99 (List Price $599.00) Samsung Galaxy Tab S10 FE 128GB Wi-Fi Tablet (Gray) — $379.99 (List Price $499.99) Amazon Fire TV Soundbar — $99.99 (List Price $119.99) Deals are selected by our commerce team View the full article

Bowman's Basel III relief may ease MSR capital but won't bring banks back; risk weights and economics still favor nonbanks, according to the Chairman of Whalen Global Advisors View the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. OLED TVs are not for everyone. They are dimmer than LEDs, can suffer from burn-in, and they are much more expensive. The upside comes in the contrast and colors, which are exponentially better, resulting in just about the best picture quality you can get with the current generation of TVs. If you're looking for an OLED that offers the best value for your money in 2026, consider the 55-inch Samsung S90F OLED. It's always been a great value option, but right now it's going for $1,097.99 ($500 off the list price of $1,597.99). This is the lowest price this TV has ever reached, according to price tracking tools. 55" Samsung OLED S90F 4K Smart TV (2025 Model) $1,097.99 at Amazon $1,597.99 Save $500.00 Get Deal Get Deal $1,097.99 at Amazon $1,597.99 Save $500.00 The S90F is the lowest-priced OLED TV from Samsung's 2025 lineup, and a step below the more premium S95F. For around half the price, the S90F cuts out some features that might not be essential for you anyway: It has lower brightness (though it's still pretty good—see below), no anti-reflective coating, and no connection box (that is, an external input/output hub with HDMI, power, and USB for reducing cable clutter). If you don't plan on putting this TV in a well-lit space or do most of your watching in the evening, and you don't care for the connection box, this model offers an incredible value for the money. For $1,097.99, you'll be getting an OLED with premium specs for a budget price. This TV has been one of the best-value OLEDs you can buy since its 2025 release. It offers a dynamic picture and excellent gaming brightness that you won't find in other TVs at this price point. According to CNET's review, the brightness in game mode is especially great when compared to its main competitor, the LG OLED C5, which is currently on sale for $1,046.99 (originally $1,156.99). If you want to watch a premium-quality picture on TV while getting the most for your money in 2026, the S90F is a your best option, especially for gamers who need a brightness boost for sessions during the day. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $157.90 (List Price $179.00) Apple iPad 11" 128GB A16 WiFi Tablet (Blue, 2025) — $329.00 (List Price $349.00) Google Pixel 10a 128GB 6.3" Unlocked Smartphone + $100 Gift Card — $499.00 (List Price $599.00) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Shark AI Ultra Matrix Clean Mapping Voice Control Robot Vacuum with XL Self-Empty Base — $299.99 (List Price $599.00) Samsung Galaxy Tab S10 FE 128GB Wi-Fi Tablet (Gray) — $379.99 (List Price $499.99) Amazon Fire TV Soundbar — $99.99 (List Price $119.99) Deals are selected by our commerce team View the full article

Ford is recalling nearly 413,000 Explorer SUVs in the U.S. The recall comes after federal regulators warned that a faulty rear suspension component called a “toe link” could restrict a driver’s steering control. According to a National Highway Traffic Safety Administration recall report, the recall impacts 2017-2019 Explorer vehicles, with the company estimated around 1% of the selected models are affected. The notice also explained that the recall is an expansion of previous NHTSA recall, number 21V537. “The root cause has not been fully determined to date,” a Feb. 20 report explained. “Some reports indicate vehicles experienced a seized CABJ”, which “will result in a bending moment on the toe link potentially resulting in fracture.” The report also said that drivers with impacted vehicles may hear a “clunk noise, unusual handling, and/or a misaligned rear wheel” indicating the issue is present. Ford says, per the recall notice, that it has not been made aware of any injuries associated with the steering issue. However, as of Feb. 20, there have been two accidents potentially related to the issue. The notice said that Vehicle Identification Numbers (VINs) associated with the recall will be searchable on NHTSA.gov beginning Feb. 25. It also noted that dealers will correct the issue “free of charge” and explained that owners should wait until they receive notification letters, which are expected to be mailed on March 9. Concerned vehicle owners can contact Ford Customer Service at 1-866-436-7332 with the recall number 26S08. The recall is far from the first to hit Ford recently. The company also recently opened another recall over a High Voltage Battery issue. “Ford Motor Company (Ford) is recalling certain 2023-2025 Ford Escape and 2023-2026 Lincoln Corsair plug-in hybrid vehicles,” the Feb. 17 recall notice explained. “A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.” It also noted that the remedy is “under development.” Likewise, in 2025, the recalls seemed constant for Ford, with the brand breaking records halfway through the year for the most recalls of any automaker in a full calendar year. The brand has also seen more recalls over the past decade than all other auto brands, with 458 recalls from 2015 through 2024. View the full article

With the snow storm that hit much of the eastern part of the U.S. this week, you might be wondering whether you get paid when your office is closed, if your employer can require you to work despite the storm, and other questions that arise when weather intersects with work. Can my employer require me to come into work even if the weather is making it hard for me to get there? Yes. Your employer can require you to come to work despite severe weather, although a decent employer will make allowances for employees who can’t reasonably make it in. If your employer is requiring to come in and you don’t believe you can safely travel, or if authorities are telling people in your community to stay inside and off the roads, you should push back and point out the safety hazards. Say something like, “The roads I’d need to travel on are not safe for driving right now, and I don’t think I can safely make it in. Authorities are telling people not to drive.” Can my employer can penalize me for not coming into work if transit is shut down or the government is telling people to stay off the roads? They shouldn’t, but in most states they can. Here’s one example, from North Carolina’s department of labor: “It does not matter if state officials have declared a state of emergency and are advising people to stay off of the roads. The decision to stay open or to close, for its employees to remain at work or leave early, or for its employees to report to work or not during adverse weather conditions, is entirely up to each individual employer to make on its own.” (If you are thinking that’s bananas, I agree.) I wouldn’t be surprised if there’s a state where it’s illegal, though. If my company says we should use our own judgment about whether to come in during snow, does it look bad if I stay home? Reasonable employers don’t expect people to put themselves in harm’s way to get to work during serious storms (assuming that your job isn’t to provide life-saving services). If you judge the situation to be dangerous and/or if authorities are telling people to stay inside and off the roads, you should stay inside and off the roads. Those warnings are issued for a reason. If my employer shuts down the office for a snow day, do they still have to pay me? It depends on whether your job is classified as exempt or nonexempt. If you’re a nonexempt employee (someone who is required to be paid overtime when you work more than 40 hours in a given week) and your office closes because of the storm so you don’t work on those days, your employer is not required to pay you for those days. Some employers will pay you anyway, but the law doesn’t require it; it will depend on your employer’s policy. If you’re an exempt employee (salaried and not required to be paid overtime) and if you work any portion of the week, your employer must pay you your full salary for the week, even if your office closes because of the weather. If my employer shuts down for a snow day, can they make me use a vacation day for the time? Yes. It might seem unfair, especially if you would have gone into work if your office had been open, but your employer can indeed charge you a vacation day if they close for snow. That said, many employers choose to cover the day off for everyone rather than forcing people to use their vacation time. If I’m on scheduled leave when my company shut down for snow, do I still have to use up a vacation day for that time, even though my company was closed? This is up to your employer’s own policies. Some companies won’t require you to use the vacation time, but others will. If you’re unsure, the best thing to do is to simply ask your manager. Say something like, “I’m uncertain how my planned leave works with the snow day. Should I still count the day we closed as a vacation day?” What if I work from home? If you’re working a full day from home, that’s a work day, and you shouldn’t need to use a vacation day for it. If you’re working sporadically from home, between shoveling, drinking hot chocolate and lounging on your couch, it will depend on how much of the day you’re really working, and on your employer’s internal policy for this kind of thing. The post everything you need to know about snow days at work appeared first on Ask a Manager. View the full article

The advice you get early in your career can disproportionately shape your future. I can recall two or three conversations from when I was a college kid who liked writing that melted away ambiguity and set my vague ambitions on a path into the fog like a compass. For the latest release by The Steve Jobs Archive, the group is making the advice of some of the most uniquely impactful people in the world available to everyone. Given that Jobs did not own many physical objects, the archive has served as more of a repository of ideas for the next generation to think different. Each year, the Archive takes on SJA Fellows. And each year, it gives these fellows a book of letters. The concept is modeled after one of Jobs’s favorite books, Letters to a Young Poet, a collection of letters that German poet Maria Rilke wrote to his aspiring mentee Franz Xaver Kappus. The Archive, meanwhile, taps its friends to pen similar inspirational notes—authored by a global network of marquee creatives. The Steve Jobs Archive has released its first two volumes of Letters to a Young Creator today on its website. Free to read and download to anyone who is curious, they contain advice from so many names you will know—including Tim Cook, Dieter Rams, Paola Antonelli, and Norman Foster. To mark the launch, we’re featuring the letter from Steve Jobs’s closest collaborator, Jony Ive. Through the beautiful, short note, Ive shares many of his dearest philosophies, and some of the ideological structure behind the duo’s unparalleled success. JONY IVE SAN FRANCISCO, CALIFORNIA, USA SEPTEMBER 11, 2024 Hello! I thought it may be useful to reflect on my time working with Steve Jobs. His belief that our thinking, and ultimately our ideas, are of critical importance has helped inform my priorities and decision making. Since giving his eulogy I have not spoken publicly about our friendship, our adventures or our collaboration. I never read the flurry of cover stories, obituaries or the bizarre mischaracterizations that have slipped into folklore. We worked together for nearly 15 years. We had lunch together most days and spent our afternoons in the sanctuary of the design studio. Those were some of the happiest, most creative and joyful times of my life. I loved how he saw the world. The way he thought was profoundly beautiful. He was without doubt the most inquisitive human I have ever met. His insatiable curiosity was not limited or distracted by his knowledge or expertise, nor was it casual or passive. It was ferocious, energetic and restless. His curiosity was practiced with intention and rigor. Many of us have an innate predisposition to be curious. I believe that after a traditional education, or working in an environment with many people, curiosity is a decision requiring intent and discipline. In larger groups our conversations gravitate towards the tangible, the measurable. It is more comfortable, far easier and more socially acceptable talking about what is known. Being curious and exploring tentative ideas were far more important to Steve than being socially acceptable. Our curiosity begs that we learn. And for Steve, wanting to learn was far more important than wanting to be right. Our curiosity united us. It formed the basis of our joyful and productive collaboration. I think it also tempered our fear of doing something terrifyingly new. Steve was preoccupied with the nature and quality of his own thinking. He expected so much of himself and worked hard to think with a rare vitality, elegance and discipline. His rigor and tenacity set a dizzyingly high bar. When he could not think satisfactorily he would complain in the same way I would complain about my knees. As thoughts grew into ideas, however tentative, however fragile, he recognized that this was hallowed ground. He had such a deep understanding and reverence for the creative process. He understood creating should be afforded rare respect—not only when the ideas were good or the circumstances convenient. Ideas are fragile. If they were resolved, they would not be ideas, they would be products. It takes determined effort not to be consumed by the problems of a new idea. Problems are easy to articulate and understand, and they take the oxygen. Steve focused on the actual ideas, however partial and unlikely. I had thought that by now there would be reassuring comfort in the memory of my best friend and creative partner, and of his extraordinary vision. But of course not. More than ten years on, he manages to evade a simple place in my memory. My understanding of him refuses to remain cozy or still. It grows and evolves. Perhaps it is a comment on the daily roar of opinion and the ugly rush to judge, but now, above all else, I miss his singular and beautiful clarity. Beyond his ideas and vision, I miss his insight that brought order to chaos. It has nothing to do with his legendary ability to communicate but everything to do with his obsession with simplicity, truth and purity. Ultimately, I believe it speaks to the underlying motivation that drove him. He was not distracted by money or power, but driven to tangibly express his love and appreciation of our species. He truly believed that by making something useful, empowering and beautiful, we express our love for humanity. My sincere hope for you and for me is that we demonstrate our appreciation of our species by making something beautiful. Warmly, Jony Jony Ive Designer, LoveFrom Read more from Letters to a Young Creator here. Read more on the professor who shaped Jony Ive here. View the full article