Posted April 10Apr 10 comment_10100 Google Ads introduced customer lifecycle features in Performance Max, which will let you bid more aggressively for lapsed customers and track acquisition costs more precisely. PMax is also getting new image tools to boost creative flexibility. Customer Lifecycle management expands. Retention goals are now widely available, giving you the power to bid more strategically for lapsed users. For former customers: You can identify high-value former customers and prioritize who sees your ads and when. For new customer acquisition: In “new customer only” and “new customer value” modes, you will see a dedicated column in campaign reporting that displays customer acquisition cost. Enhanced image controls. Two new image features aim to improve ad creative variety: Landing page images: Automatically sources images from your landing pages to diversify your ad creative. Image enhancements: Smart cropping creates more image versions of existing images to access more ad inventory. Google plans to add more image enhancement options in the future, including uncropping and animation features. Why we care. These improvements address key advertiser concerns around control, reporting, and creative assets while maintaining the AI-powered efficiency that can make Performance Max valuable. The focus on customer lifecycle management aligns with increasing advertiser interest in maximizing customer lifetime value rather than just acquisition metrics. View the full article
