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Let’s be honest, most customer-centered mission statements are generic, vague lines like“We strive to provide excellent customer service.” or “Our customers are our top priority.” Of course you do, and of course they are—your customers are what keep you afloat. But here’s the question no one seems to ask: Where does excellent customer service actually […]

The post Happy teams, happy customers: why empowered employees create your biggest fans appeared first on RescueTime Blog.

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