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How To Use Internal Knowledge Base Software To Improve Customer Support

ResidentialBusiness
in Remote Customer Service

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It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […]

The post How To Use Internal Knowledge Base Software To Improve Customer Support appeared first on Groove Blog.

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