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SaaS Customer Support Training: How To Get It Right the First Time

ResidentialBusiness
in Remote Customer Service

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It can be hard to get support staff educated on your product in an accessible way. At the same time, it’s absolutely crucial. Your team needs to be armed with intimate product knowledge to guide customers through the various use cases for your product. Otherwise, you risk high churn rate and low adoption rate.  To […]

The post SaaS Customer Support Training: How To Get It Right the First Time appeared first on Groove Blog.

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https://residentialbusiness.com/income/topic/1635-saas-customer-support-training-how-to-get-it-right-the-first-time/
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