my employees can’t move on after I yelled at them, boss found out I’ve been hiding mistakes, and more

[ResidentialBusiness]

This post was written by Alison Green and published on Ask a Manager.

It’s five answers to five questions. Here we go…

1. My employees can’t move on after I yelled at them

I do not deny I have yelled at some of my employees out of frustration. I am in my 60’s and had several strokes and my demeanor is short. I have apologized, but the group of employees cannot get past the fact that I yelled and are now holding it against me. I know that I am out of touch with the younger generation, having grown up in the late 60’s and early 70’s and in a military household I would like to say, “Knock it off and get over it,” but I know that would make things worse. As an engineer, I am black and white with no emotions….kind of “shut up and get the job done.” Any advice on how to address the employees to get them past my past harsh yelling?

Normally I’d say to sincerely apologize and vow you’ll treat them more respectfully going forward … but that’s not going to sound genuine if you don’t really see what the big deal is and still think your employees should just “get over it.”

Yelling is abusive and it’s not reasonable to be frustrated that they won’t just get over it. I’m skeptical that you’ll be able to move past this unless you can find a way to see their point of view … and to do that, you have to be sincerely interested in learning, not just in trying to make the problem go away.

Part of what you need to learn is why your employees — and most employees, particularly people with options — won’t tolerate being spoken to abusively. The other thing you need to learn is better management skills; you yelled out of frustration, which means you don’t know how to get what you need as a manager. That’s a skills deficiency on your side, not theirs — and this won’t get better unless you learn how to get things done without losing your temper. More advice here and here.

2. My boss found out I’ve been hiding mistakes from her

I work at a pharmacy. At the interview, my boss said that she demands one thing: to tell her when I make any mistakes. I’ve been there for a year, and I didn’t tell her that I forgot I’d left the keys to the pharmacy attached to the outside doors three times. In fact, she discovered that after my colleague found them attached to the door at closing. She then talked to me (with no yelling) and said that this should not be repeated. Fast forward to two months after that, I made a mistake by not telling a patient that they should pay an additional fee and didn’t tell her because I planned on paying the fee myself, and by that I would be solving the problem without her knowing. My colleague again told my boss, and she got mad at me. I talked to her, and she repeated her words but didn’t mention anything about firing me or repercussions. But I noticed that she and everyone at the pharmacy are ignoring me. I really love working there and I respect my boss and love her so much. What should I do ?

This is my first official job after graduating. However, I worked while studying in a toxic environment for two years where hiding mistakes and trying to fix them yourself was done at a daily basis.

Leaving the keys in the door outside a pharmacy is a really serious mistake; it’s giving access to a bunch of controlled substances to anyone who wanders by! Humans make mistakes, but if it happened three separate times, you’ve really got to figure out what’s happening that’s allowing that. Two times would be bad! Three is … very bad. I’m not trying to berate you, but I can’t tell from your letter if you realize that so I’m flagging it.

The thing about not telling your boss that you messed up a fee and instead planned to pay it yourself  — when she specifically told you the thing she cares about most is that you tell her about mistakes — is also bad. Strategizing to deceive her is a big deal! She needs to know because there could be consequences she’ll need to deal with. (For example, off the top of my head, if that patient is charged the correct fee in the future and is confused about why she wasn’t charged it previously, people need to know what happened. It could also point to a need for more training, which is info she’s entitled to as your boss.)

It’s smart to identify that you’re carrying over behaviors from an old job where hiding mistakes was normal, but in this environment, it’s a dysfunctional behavior. Your boss sounds like someone who won’t respond harshly to mistakes themselves, but cover-ups could get you fired.

To make this right, talk to your boss and explain that you used to work somewhere where mistakes were handled very differently but you understand how important it is to be open and up-front about mistakes at this job, and you’re committed to doing that going forward (and say you know that you’ve handled it wrong up until now). But you have to really mean that — if you cover up another mistake, it’s likely to be impossible to come back from it.

Related:
how to rebuild your credibility after messing up at work

3. When I provide info to a coworker, he forwards it as-is without warning me

I have a coworker who is intermediating between me and other people (clients, our superiors, etc.). Several times now he has asked me for some information, and then followed-up with, “Okay, I’ll pass it on like that.”

This feels really weird to me. I was writing my messages to him specifically, and I assumed he would repackage that information accordingly (possibly with a more formal message, or also with other data), before informing others. If I knew my message would be going directly to another party from the beginning, I would have written it very differently! Am I off-base here?

It’s definitely not unusual to write differently for one audience than another; you might be much less formal with a peer than with a client or a manager, or you might use shorthand with the former that you wouldn’t use with the latter. That said, your coworker may be judging that what you provided works fine as-is for his purposes. Either way, now that you know he does this, just start assuming that it may get passed on exactly the way you say it and write it accordingly … or you can explicitly say, “If this needs to go to a client or higher-up, I’d like to express it a bit differently so please let me know if that’s the case.” (Or you can even ask that before responding.)

4. Are colorful tights okay for work?

I work in government and there is no real dress code in my office. People wear polos and tees or blouses and dresses. Some people wear jeans. I like to be a little more dressed up and was wondering if I wear a pair of lilac tights under a white sweater dress would this be appropriate for the office. What do you think?

Yes!

5. How can I reject a job offer and still be considered in the future?

I just got my first adult job offer after finishing school. The job itself is perfect — the people are nice, the hours and workload are better than 90% of similar positions I’ve seen in this field, the compensation and benefits are great. I even felt like I clicked well with my potential colleagues.

My problem is the location. The position is in a small town an hour away from a big city. The winters are known for being cold and gloomy, which I am normally okay with, except I would be moving by myself (I’m single with no children and no family in the area) and anticipate it could get very lonely quickly. I was originally planning to live in the city so I could more easily meet other young single professionals, but I don’t think the commute would be feasible with this type of work (I tested the drive when I flew in for my interview). I do know some of my potential colleagues from previous training, but one is my ex, and while we are on good terms, I don’t think it’s smart to have my main support system be my ex (especially if one of us starts dating someone new who isn’t comfortable with our friendship).

If I declined the job offer at this time, is there a way to make it clear I still love the company and would happily reapply if my social situation changes? (I would happily move to the small town where the job is at once I’m married/have a partner, especially if we have kids. It’s an ideal family town, but not so ideal for singles.) How would I communicate that now and in the future, and without burning bridges?

I wouldn’t make it about your social situation — that’s a little too much information. Instead you could say something like, “I really like the company and its work but after a lot of thought, I don’t think I’m ready to make the move right now. So I’m declining, but I’d love to leave the door open for the future if a move does become possible for me.”

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