warning an intern about a bad manager, former colleague is running a scam, and more

[ResidentialBusiness]

This post was written by Alison Green and published on Ask a Manager.

It’s five answers to five questions. Here we go…

1. Should I have warned an intern about a bad manager?

I am a middle manager in a large organization and I am second-guessing how I handled a situation with an employee whom I used to supervise.

From 2020 to 2021, I had the pleasure of supervising an outstanding intern, Anna. Anna was the kind of employee that any employer would be lucky to have. During her internship, Anna expressed interest in staying on with us after her graduation. It can be difficult to secure full-time permanent employment with our organization, and the hiring process is lengthy and onerous for managers and candidates alike. However, there is a “shortcut” for qualified former interns to transition to a permanent position upon graduation. Anna was eventually offered such a position by one of my peers, and she asked my advice on whether she should accept the offer.

My dilemma: The hiring manager was known to have terrible people management skills (not at the level of abuse or harassment, but that’s a pretty low bar). However, I chose not to share this with Anna. I didn’t want to “poison the well” or unduly influence her, and thought she was mature enough to make her own decision. I also thought that a well-paid permanent position with great benefits isn’t something that comes along every day for new grads, and the internal mobility opportunities would mean that even if this particular job wasn’t a good fit, Anna wouldn’t be stuck there for long. So, I took more of a coaching role in our conversation rather than an advice-giving one (though I did suggest she speak with current employees on the team). In the end, Anna accepted the manager’s offer.

Anna’s team has ended up being just as, if not more, toxic as I had feared and Anna’s mental health has taken a beating. Anna eventually found other opportunities within the organization but I feel terrible that I didn’t warn her to run far away from the bad manager in the first place. What, if anything, could I have done differently?

I’m a fan of letting people know when a lot of other people have found a manager tough to work with. You don’t need to come out and say “she’s a nightmare” if you don’t feel comfortable being that candid, but you can say, “I do want to warn you some people have found her to be a difficult boss. I don’t have firsthand experience, but I’d definitely suggest talking to people who have worked for her and asking about their experiences so that you’re not going in blind.” If you know specifics — or specific themes — ideally you’d find a way to share those.

“Well-paid positions with great benefits don’t come along every day and she wouldn’t be stuck there for long” is a legitimate thing for Anna to decide, but it shouldn’t be something you decide on her behalf.

2. Former colleague is running a scam

My partner, Chris, has recently gotten an advanced degree in a newer and very niche field which has documented ROI for businesses, but tends to get cut as non-essential when businesses are doing their yearly budgeting. Since it’s so niche, Chris has worked collaboratively with many people in the industry in our country (non-U.S.). Since it’s a growing industry, he’s also been tapped to teach, including for the university where he got his masters.

The problem is that last year one of his colleagues, Hank, ran a master’s program at the local university and asked Chris to teach a course, throughout which Chris came to understand the program almost didn’t happen due to enrollment being too low to justify the cost. Hank also has a small consulting business for this field. About 50% of the students in the course (all the most recent enrollees) were brand new employees of Hank’s business. Turns out, Hank had employed these new consultants on the condition that they enroll in the year-long master’s program.

Chris has been made aware from one of his former students that none of Hank’s employees have earned enough as consultants to recoup their tuition fees in the year since they graduated, and most of these employees have returned to their former industries. And still, Hank is asking Chris to teach another course for the same program as he has a fresh new crop of bright-eyed consultants to pay the high tuition fees. Chris has turned down the opportunity, citing low bandwidth, but I think he has a greater responsibility to communicate with his contacts higher up in this small university to make them aware of the ethical issue at hand. Chris is more concerned this will hurt him in the long run if Hank finds out he went above his head. How do you think he should handle this situation?

Yes, Chris has a moral and ethical responsibility to tell his contacts there what’s going on. Hank is exploiting his employees to pressure them to enroll in the program that justifies his job; it’s an abuse of power, and it’s something that the university wouldn’t want to be associated with if they knew. You should encourage Chris to think through exactly how this could hurt him if Hank finds out about it. If his fears are warranted, he can ask his contacts to investigate without naming him as the person who provided the initial tip-off.

3. Can I befriend my future coworker’s daughter?

I moved cities six months ago and am working on transferring to the site closer to home. In preparation for my new role, I’ve been meeting with people I will be working with, to start establishing my new working relationships.

Recently I met with “Beth,” who I will be working with closely. Beth seems friendly and competent and we hit it off well. I’m excited to work with her! After our initial meeting, we did some small talk and she told me a bit about her daughter. It sounds like her daughter is around my age and we have some common interests. Also, her daughter’s job is close to where I live and she is considering moving to my suburb.

Can I try to befriend the daughter somehow? Would it be weird or inappropriate to try? Do I need to wait until I’ve been at the new site for a while and have more of a relationship with Beth? Can I just ask for a number or is there a more roundabout way to approach it?

You don’t have a lot to go on here, so I think it would be too much to come out with, “I’d like to have lunch with Jane. Can you connect us?” But you could certainly say, “If Jane is looking for people to talk with about llama grooming (or whatever the mutual interest is), feel free to give her my contact info. I’m still pretty new to the area and would love to meet people who are into llama combing techniques!” Then Beth can decide, based on her knowledge of her daughter (and potentially her feelings about meshing work and family worlds in that way), whether to connect you.

4. Network separately or stick together at conferences?

I recently attended a conference with a majority of my colleagues on a topic marginally applicable to my position (and theirs). I was going to sit with a coworker, but someone I met on the field tour the day before asked me to sit with him and I moved tables. We had good discussions on his projects, and I met four folks I had not met previously.

My question has to do with perception or best practice. The other 16 coworkers stayed in “our” group and sat together, but did mingle during the breaks and the after-hours event. I always think it is better to spread out and meet someone new and learn about how the subject impacts them, so I generally will sit with new people at conferences. My boss said someone asked if I was mad at my colleagues since I didn’t sit with them. Personally, I think my colleagues looked less approachable since they were together. Not everyone is comfortable sitting with strangers (and I am exhausted at the end of my day), so I understand. Professionally, which should happen? What should I do at the next conference (in three months)?

It’s really up to each individual attendee, but a big part of the benefit of conferences is networking so your approach is generally the more useful one. It’s a little odd that your colleagues interpreted that as you being “mad at them,” but if traditionally they’ve all stuck together at conferences, they may see it more as team bonding time than networking time. Maybe before the next one you can mention to them that you see conferences as an opportunity to meet new people in your field, which has been useful in X and Y ways, and so you try to break off from the group and talk to other attendees.

5. Who owns a work journal?

I know that work products created in the course of most regular employment belong to the organization — but what about materials that have to do with work but are entirely individual? I’m thinking of notes or reflections on one’s own performance, written in a paper notebook bought with personal funds but on the subject of work, e.g. self-determined goals, how to improve job performance or satisfaction, and so on. Stuff that feels really personal (like, wouldn’t pass it on to my hypothetical successor, wouldn’t want it to be read by colleagues or boss without redaction) but is created during the work day, related to work experiences but not work products.

Basically, I feel that my work output and experience could both be improved through more reflection and intentional goal- and priority-setting on a more granular level than I get from my boss, but I would be afraid of what I write getting into the wrong hands (though it’s unlikely, as I’d keep my notebook in my bag and we don’t have a snoopy office). But bringing a personal journal to work sounds like a terrible idea! And I would want to keep a record, not write on TP and burn it immediately after.

I feel on a basic moral/logical level that everyone is entitled to an inner world and room for errors, honest unpolished reflection, and at least a tiny bit of privacy, but I don’t think that’s totally true in reality. In practice, I don’t think it’s super likely that my notebook would be intercepted (one reason to stick to paper), but I’m still curious.

Technically under the law, your employer could argue that it belonged to them — because products relating to your work created at work belong to your employer.

But in practice, they’d be very unlikely try; it’s not the sort of thing most managers would have any interest in laying claim to. The worst scenario would be more likely to be someone misunderstanding what was in the notebook, thinking you had notes on clients or projects that someone else could benefit from, and insisting you turn it over when leaving. But you could easily avoid that by taking it home with you before you quit. Other than that, as long as you kept it in your bag, it’s very unlikely to be claimed by your company.

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