my employee chewed out local officials at a business event

A reader writes:

Our local business group/Chamber of Commerce had a luncheon today to hand out awards to the business community. My business was nominated and picked for an award.

As I only have four employees, I closed the business for the afternoon and had them join me for the lunch and award ceremony. As the luncheon was finishing up, I left the room to go get my picture taken with the other award winners and then left. I had let my employees know they could leave at anytime and would see them tomorrow.

Shortly after I got back to my office, I received a text from a fellow friend/business owner, saying I had better check out the Chamber’s Facebook page. When I looked, to my horror there were multiple comments and pictures about a lady who had almost physically cornered our mayor and a state representative and was getting very vocal in her questions and her opinions to them about some political hot topics. It was “Teena,” who works for me!

I am beyond embarrassed. Luckily, she wasn’t wearing one of our company’s logo shirts, so just looking at the pictures you may not know who she works for, but I am sure word got around to who her employer is and I am worried her actions will hurt my business’ reputation in the community. I am not so naïve that I don’t realize some political talk goes on at this event (I myself had talked to others about an unpopular decision the city council had made about closing a parking lot for redevelopment and how that would affect business owners near the lot), but I didn’t get into a loud argument with anybody.

Is there anything I can or should do about this situation with her? Her actions were outside the office but were at a company event that she was getting paid to attend. Any suggestions for “damage control” if I get questioned about my employee’s actions or I lose an account(s) over what she did?

I’m all for people asking questions of their elected representatives, and there are certainly things happening that warrant being impassioned about those topics — but the time to get into it with legislators is not when you are being paid to attend an event on behalf of your employer. I suspect that distinction was completely lost on Teena, and it’s reasonable to have a conversation with her to explain it.

Sample wording: “You’re of course welcome to advocate for your political views and to lobby our legislators on any issues you’re concerned with, but when you are attending an event as part of your job, you are there as a representative of our business, and your actions reflect on us. You can bow out of attending those events in the future if you don’t want to be constrained in that way, but you cannot accost legislators at events you’re attending for work or in situations where you will be perceived as representing the company.”

As for damage control if it comes up with others, it depends on exactly what she was saying and how poorly it reflects on your company. If it was something wildly offensive to your average person, you have a different problem than if it was more mundane. For the latter you could simply say, “She misunderstood that she was attending as an employee, not a private citizen, and it won’t happen again.”

The post my employee chewed out local officials at a business event appeared first on Ask a Manager.

View the full article