update: a job placement firm sent us someone who can’t do the work but they say they’ll lose their funding if we don’t keep her

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past.

There will be more posts than usual this week, so keep checking back throughout the day.

Remember the letter-writer whose office had been sent someone who couldn’t do the work by a job placement firm that said they’d lose their funding if the letter-writer’s office didn’t keep her? The hire, Carol, not only couldn’t do the work, but was disruptive — and her wealthy parents were being disruptive too.  Here’s the update.

I found some menial tasks from the lists given and put Carol on them. She really liked making paper chains, cutting out paper decorations for her desk, and coloring them. I spoke with my boss and Alice (the placement firm contact) about getting a job coach for Carol. I told my boss I needed to hire a second person to do the work Carol wasn’t able to do — which was just about everything on her job description. Alice agreed to “look into” getting a job coach. Carol made lots of paper decorations for her 10 hours a week when we were babysitting. My boss said I could hire someone else to do Carol’s job as a part-timer but to interview candidates in September, when I returned from my long-planned vacation.

Two weeks after I asked Alice for a job coach, she was no longer with the job placement firm. We were back at square one. Then, I went on my vacation for two weeks. In those two weeks, my boss covered for me and got to see just what a problem Carol was firsthand. Highlights of those weeks include:

• • Carol’s dad dropped her off extra early one day. She came into the building and took the receptionist’s chair, replacing it with the one at her desk. The receptionist is an older lady with mobility issues and has a large, high backed chair. Carol’s is a simple office chair like the rest of us. Carol refused to give the chair back even saying “I deserve it!” multiple times while waving her arms threateningly at the receptionist. My boss called her dad to pick her up. The next day, he delivered a pricey office chair for her.
  • Carol’s mother decided to try coming to speak to my boss without me there. She arrived during the day, after Carol had been picked up. My boss told her to leave. She yelled across the office at how much better Carol was doing without me around. My boss told her to leave before he called the cops. She left.
  • One of my coworkers was tasked with giving Carol work. Carol yelled at her and told her, “You don’t tell me what to do!” She did this every day I was gone, despite being told I was going on vacation and “Lauren” would be in charge in my absence.
  • One day, Carol’s external conversations with herself were so loud and out of control my boss called her dad to get her. He was honestly afraid she was going to hurt someone or herself.
  • Carol was asked to wipe down the microwave and sink after she used them during lunch and left a mess. She told my boss, “I’m not a maid. You get a maid to do it!”
  • Carol had another run-in with one of the delivery guys. He asked her to hold the door to the package room since she was coming out and he was going in with a large load. She yelled at him to “do his job” and called him fat. Again.

After all of this, my boss called the organization and said Carol could not come back until they sent a job coach.In the meantime, I hired a high school kid to work part-time after school. Best decision ever.

Three weeks later, Carol came back with a job coach in tow. The coach, Fred, wasn’t great and I don’t even think he was trained as a job coach. He seemed very young and inexperienced and spent a lot of time on his phone. I called the agency and asked about Fred. The director there spoke as if this guy walked on water but I wasn’t seeing it. I asked Fred what his last job was, and he said a front desk clerk at a lower tier hotel chain. He said he took this job because the hours were better. I told him I needed a lot more coaching because paying Carol to cut paper decorations all day was ridiculous. He agreed, but didn’t care enough to actually do something. I called the agency again and was told that he was all they had.

So that brings us up to mid-October. Mid-October is our company’s big fall festival for the employees and our families. Carol showed up with both parents in tow. My boss allowed the mom to be there since we weren’t in the office but in a rented space. The parents spent a lot of time socializing with people, including my boss, but the mother made a clear effort to avoid me.

While this was going on, Carol was wandering around trying to play games that were meant for kids. She was told she couldn’t be in the bounce house, since kids were in there. She wanted a pony ride but was told she was too big. Stuff like that. Then she happened upon the cornhole game. A bunch of kids, probably ages 8 – 12, were playing cornhole while “Danny,” one of our long-time employees, was watching and filming his kids. Carol walked up and grabbed the bags off the board and said it was her turn. Danny told her she could play when they were done. Carol kept yelling that it was her turn. Danny told her to go find her dad. Carol then picked up a cornhole board and threw it across the grass. It struck another employee in the legs. Carol then threw the bags at one of the boys, hitting him in the back.

And that’s when my boss fired her right on the spot and told the dad he could come get the chair and any of her belongings on Monday but they had to leave immediately. The mother threatened discrimination lawsuits and kept yelling and ranting about how she’s never been treated so poorly in her life and how awful we all are — that we needed “more compassion” for Carol.

My boss said get out or he’d call the cops because Carol had just assaulted two people.

The dad at least had the good sense to pull the mom towards the car and then went back to get Carol who was still in mid-tantrum.

They never came back for the chair, so I claimed it as my reward for dealing with this ridiculous family.

The other good news is my new part-timer is a great kid. He’s going to welding school next year and I told him if he ever wants a welding job, he’s got one with us.

The post update: a job placement firm sent us someone who can’t do the work but they say they’ll lose their funding if we don’t keep her appeared first on Ask a Manager.

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