how to fire a jerk

A reader writes:

One piece of your advice I’ve made use of many times is to think of a person struggling in their role as “miscast.” It’s not like they’re a terrible person or failing on purpose, they’re just in the wrong role for their skills. When the conversation turns to ending their employment, I can be kinder and more compassionate, as you’ve written, even when they have frustrated me greatly throughout their time with us.

But I worry I’ve gotten stuck when the reason someone is being let go for attitude. I’m thinking of a time, a while back, when I fired a person who no one could stand to work with — arrogant, smug, judgmental, and no self-awareness whatsoever of the way they came off. This person had middling skills, but the reason they were let go was the “no jerks” policy, not because they weren’t right for the role. That’s not being miscast, so how should I approach that sort of termination meeting? It’s probably about to happen again, and I don’t want to be a jerk to somebody who’s getting fired and will stop being a problem for my team soon. But they’re not miscast — they’re a jerk! How on earth do I “kindly” tell them so?

I answer this question — and two others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

• How can I let job candidates know their boss would be a micromanager?
• Colleague puts “READ ME” in every email subject line

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