my employee was upset that I told him to drive, not fly, to a conference

A reader writes:

I manage a team of four. One of my staff members, Jeff, asked to go to a conference that was about a five-hour drive away. I approved the request as the conference would be good for his professional development. Three other staff members from our closely connected teams were also going.

Jeff registered for the conference. A couple weeks later, he asked me about booking a flight to it. I was surprised by this, as the conference was a reasonable driving distance. I explained that the department would rent a van and the attendees would drive there together. (Our department wants to minimize expenses where reasonable, so this is norm unless it doesn’t make sense logistically or financially.)

He pushed back with a couple reasons why he wanted to fly, such as it would save time and he didn’t feel comfortable driving. I said that flying wouldn’t save time since the airport is at least an hour away, you need a time buffer to go through security, etc., and the flight is two hours. I also knew the others going were comfortable being the drivers.

He then said that he didn’t want to be in a car for long periods of time since he sometimes has digestive issues. I empathized but suggested he make up a reason why he might need more rest stops than usual and give the others a heads-up at the start of the trip. Something like, “Sometimes I get woozy when I’m in the car for a while so I need to take more rest stops than usual.” This was not acceptable to Jeff, and he ultimately decided not to attend the conference. It wasn’t a huge issue, but he was salty about it for a while and complained to a few other people.

Is it reasonable to expect employees to drive to conferences? Are there situations other than distance and cost where we should make an exception to our norm?

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

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