my coworker gives me rush projects, then disappears

A reader writes:

My workload is mostly comprised of overflow tasks from other departments. I generally like this because it gives me a variety of things to do. I regularly deal with four managers. Three of them are good to work with. One, Alex, is … not.

While the others always do a capacity check-in with me (asking if I have the bandwidth to take new work on), Alex regularly assigns me things without asking at all. It is not unusual that I will go on lunch and come back to a bunch of new tasks waiting for me with no discussion prior to assignment.

The things Alex assigns me have exceptionally short deadlines, are often missing key pieces of information, and are often assigned to me and then she suddenly becomes unreachable. For example, she assigned a task midday and then didn’t respond to my questions to fill in any of the blanks for hours. It feels like she assigns me things and then runs away from the computer for the rest of the day.

She also will regularly start a task, decide she doesn’t have the bandwidth to complete it, and then toss the half completed task at me with a “complete this for me, will you?” and little else. This means I have to stop everything else I am doing to try and figure out where she left off/how important it is because there is no documentation. Most of the time, I just end up redoing her work because the pieces they “completed” were rushed and done incorrectly.

Then, when I kill myself to meet her incredibly short deadlines, I have to chase her for approval. Recently I was assigned something she wanted in two days, which I did, and when I asked her to approve it, she said she wouldn’t have any time to review it for five days. To me, if the project can just sit there for five days with nobody looking at it, then it wasn’t the rush I was led to believe.

I like Alex as a person and I know she has a busy life outside of work, so I try to give her grace and understanding. When this started happening, I explained politely why these issues make my job harder and we talked about how to keep it from happening in the future. At the time, she seemed understanding and apologetic and I felt good about where we left things. But it feels like the conversation went in one ear and out the other, because again I just got three new things assigned to me without a heads-up, missing information and with incredibly short deadlines.

I understand things happen and sometimes things happen last minute or information gets delayed, but this feels constant and I am trying to manage workflows from four people.

I previously flagged this situation with my direct manager, but at the time said I was just mentioning the issue for transparency and that she didn’t need to take action because I was dealing with it myself. However, since it keeps happening, I am not sure what to do or how to articulate my issues in a productive way.

I don’t want to be a tattletale and rat anybody out and I also don’t want to seem like I am just bitching to my boss about people having a different work ethic than me. I will fully admit, I am pretty type A and super organized, which is part of the reason I have the job I have. But this legitimately sucks and my hair is falling out from stress! What should I do?

You can read my answer to this letter at New York Magazine today. Head over there to read it.

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