my employee has a terrible attitude … for a good reason

A reader writes:

I manage an employee who, to put it frankly, has a bad attitude. Negative about everything: our job, our clients, life in general. A constant rain cloud. He brings down morale quite a bit, and other employees have made comments to me about how hard it is to work with him.

Where I struggle is that I have a lot of sympathy for him and the many health problems he has been facing the last few years. He was in a car accident that he sustained pretty big injuries from, was diagnosed with a chronic disease which causes him constant pain, and also has had to deal with the sudden loss of a sibling. I feel like I would kind of hate the world, too. How do I address this without adding yet another blow to his mood?

I answer this question — and two others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

• Can I give one employee a gift but not the other?
• Dealing with infertility in a baby-talk-heavy office

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