employees don’t want to participate in our community outreach, parking issues, and more

It’s four answers to four questions. Here we go…

1. Employees don’t participate in our community outreach activities

I’m a part of the “good will” committee for my office location, as well as the large committee for the whole company. Lately I’ve been feeling a struggle of getting other employees actively involved in our initiatives. Good will is a named tenet of our company, and we have a pretty healthy annual budget to go along with it.

We try and have one or two initiatives per month that have varying degrees of involvement. Sometimes it involved volunteering onsite (during work hours or directly after). Sometimes it’s asking for donations (gently used books or unexpired canned goods/shelf stable foods). We’re not asking people to go and spend their own money on things. The most successful ones are in-office, during office hours, but there’s only so many opportunities for those.

We also try and cover a variety of different areas — unhoused people, kids/schools, food scarcity, women, LGBTQIA+, community gardens and book depositories, animals, BIPOCs groups. We also ask employees about groups they would like to see us support.

I just feel like it’s been a struggle lately to get people involved. People never seem to have issues finding time for sporting events or happy hours, but no one seems to want to do a shift at the food bank. Shocking, I know. Any ideas on how to get people motivated?

They may not want to. Some people want to spend their limited downtime relaxing, and that’s okay. I’’m not sure it’s appropriate for an employer to try to change that.

People are exhausted right now, and they’re at work to earn money, not to volunteer. A lot of people who are charity-minded do their charity work on their own time, and don’t feel their employer needs to claim the credit for those efforts. If your company wants to do good in the community, that should mean it’s coming from your company’s resources — its money and its time (meaning that this should all happen on work time, not after hours, and other work needs to be moved aside to create space for it; the expectation shouldn’t be that people’s regular workloads don’t change at all to make room for it). If the company isn’t willing to do that, then this is just a value they’ve stuck on a list, not a genuine value they hold.

All that said, I think you have the answer when you say, “The most successful ones are in-office, during office hours, but there’s only so many opportunities for those.” If people aren’t interested in ones outside of that category, that’s feedback worth listening to! And if there are only so many opportunities for those, then maybe you stick to those because that’s what employees are up for.

Beyond that, talk to people! Survey employees on what they are and aren’t interested in participating in — both in terms of specific activities and general categories of activities (during work hours, 5-7 pm, drives where you bring items from home, etc.), and also ask how they’d like to see the company live out this value. That’s what ultimately should shape it.

2. Should I tell my manager about a recurring issue with a coworker?

I’m a receptionist at a small healthcare-adjacent company and would appreciate your advice on a recurring issue with a remote customer service representative, “Donna.”

Callers frequently report being hung up on a few minutes after I forward them to the customer service line. Almost every caller who tells me this has mentioned they were speaking with Donna when it happened, which is a problem I don’t encounter with any other representatives.

Because our work involves urgent health-related matters and long wait times, these disconnections can be pretty significant for our clients. Sometimes they’re sitting in the queue listening to hold music for 20 or 30 minutes before having to start over again because upon being transferred to Donna, they get disconnected.

Thing is, I’m hesitant to report this to our supervisor because the guy is a severe micromanager, and I want to avoid subjecting anybody to having to deal with him. I’ve been the subject of his ire before, and it’s not fun when his laser beams get trained on you. However, I’m growing concerned that Donna may be intentionally disconnecting calls, or has an unstable remote connection. How would you suggest I handle this situation?

You need to tell your manager about it. It’s a significant issue, and it’s got to be incredibly frustrating for your callers — and your position means you’re probably the only person (other than Donna) who’s aware of it. Your position does give you standing to raise it, because you’re partly responsible for the experience that callers have when they contact your company. (That doesn’t mean you’re responsible for whatever is happening once you transfer them, of course — just that when you have info about their experience that no one else has, you do need to make someone higher up aware.)

If that mean Donna gets micromanaged … well, some closer management might be needed here, because either Donna is intentionally disconnecting callers or is aware she’s frequently losing her connection and not bothering to ask for help to get that fixed. Or maybe she has, in which case she’ll presumably explain that to her boss — but either way, this is something you should escalate.

The subject line of your email to me was, “Is it appropriate to snitch on my coworker for this?” and this is not snitching. This is letting your manager know about a work issue that’s highly relevant to how well your organization is serving clients.

3. Disabled and losing access to parking

I work at a university that recently announced a major campus construction project that will eliminate a significant amount of central parking, including areas closest to my building. The announcement framed this as an exciting improvement to campus life, but for some of us, it creates a serious accessibility problem.

I have a disability that affects my mobility. Even now, I arrive over an hour early just to secure one of the limited nearby parking spots, and I still face a several-minute walk to my building, which can be difficult depending on the day. I am not the only one who does this in my building. There’s several of us who do this daily. With these lots closing, we are all extremely concerned that we simply won’t be able to access my workplace in a reliable or sustainable way.

This is the second time in a few years that staff parking has been reduced. In this case, the project will also remove several accessible parking spaces across campus, and they are not being replaced.

The university’s suggestion is to contact parking services for alternatives, but based on past experience, those alternatives are not workable for me. They typically recommend using a shuttle system, which is difficult for me to physically navigate, or parking farther away. Factoring in wait times and travel, that could add close to an hour to my commute each day. I also have religious commitments after work on Fridays, and this added time would make it difficult or impossible to attend. The shuttle isn’t always the most reliable. It’s also small and with more people probably needing to use this, it could add in well over an hour to my commute daily.

Another option is purchasing access to parking at a nearby institution, but that requires an upfront cost of over $700 annually, which is not financially feasible for most people.

My job could be performed remotely, but remote work is not currently offered as an option, and I worry that pushing too hard on that could negatively affect my job security.

I have not reached out to parking services, as I am not optimistic about the response they will give. Historically, the university has been resistant to feedback on parking and accessibility concerns or they ignore emails totally. Another colleague reached out to them with these exact concerns, but she’s certain she’ll not receive a response or they will not care as they have when there were issues with parking spots blocked off earlier last year.

At what point does this become an ADA issue? What are my options for advocating for reasonable accommodations in a situation like this? Would requesting remote work on days when I cannot access parking be reasonable, or am I better off pursuing a formal accommodation through HR or another route such as an anonymous ADA complaint?

It’s an ADA issue now. Under the ADA, employers with 15 or more employees are required to provide accessible parking as a reasonable accommodation for workers with disabilities, and they must engage in an interactive process to find solutions if spots are unavailable.

You should submit a request in writing to HR with the subject line, “official request for accommodations under the Americans with Disabilities Act.” Don’t go through parking services since they’ve been unresponsive; approach it as a legally required medical accommodation with HR.

4. Independent contractor vs. employee

I have a question regarding W2 vs 1099 contractor definitions. I understand one key legal difference is a contractor sets their own hours. Does that mean that no employment where I commit to showing up at a certain time can be a 1099? Like, let’s say I am a tutor. I choose my students and can let them go. But let’s say I sign on to tutor someone intensively for you hours once a week for a semester at a specific time slot, and I sign a contract to that effect, do they now have to give me a W2?

The IRS doesn’t use a black and white test for contractors where if you don’t set your own hours, you can’t be a contractor. Rather, they look at the totality of the circumstances. They look at three factors: (1) behavioral — does the company control or have the right to control what the worker does and how the worker does their job? (2) financial — are the business aspects of the job (like how the worker is paid, whether expenses are reimbursed, and who provides tools/supplies) controlled by the company? (3) type of relationship — are there written contracts or employee-type benefits (insurance, vacation pay, etc.) and is the work a key aspect of the business? The law says, “Businesses must weigh all these factors when determining whether a worker is an employee or independent contractor. Some factors may indicate that the worker is an employee, while other factors indicate that the worker is an independent contractor. There is no ‘magic’ or set number of factors that makes the worker an employee or an independent contractor and no one factor stands alone in making this determination. Also, factors which are relevant in one situation may not be relevant in another. The keys are to look at the entire relationship and consider the extent of the right to direct and control the worker.”

There are independent contractors who commit to working set hours. Doing that doesn’t on its own make you an employee.

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