I was fired for charging customers’ purchases to my credit card, new boss keeps questioning me, and more

It’s five answers to five questions. Here we go…

1. I was fired for charging customers’ cash purchases to my credit card

Started my part-time summer job (I am retired) a few weeks ago, working at small convenience/snack/candy store near a local free tourist attraction that opened up for the season. Got fired yesterday.

This year, the store went to a “no cash” payment system. Small sign on the door, another by the register. Problem is, not all people carry other forms of payment besides cash, mostly older folks, plus who wants to use their credit card for a 50 cent piece of candy? To help these customers out, especially ones who don’t have another form of payment available, I accepted their cash, then ran the transaction on my credit card. I asked if this was okay with them before hand and printed off a receipt that I kept for my records to keep everything on the “up and up.”

The owners noticed the number of receipts with my name on it and questioned me. I explained what I was doing and why and they fired me on the spot for “violating company policy.” I asked them to show me the policy and they could not. I asked them what specifically I was doing wrong, they could not give me an answer.

I understand “employment at will” so they can let me go for any reason, but I may file for unemployment because they didn’t have a “valid” reason for firing me and that is why I am writing. Was what I did wrong?

Yeah, it wasn’t wise. You were overriding the store’s payment policy; you basically created your own means for customers to pay, without first checking with your employer. I think they overreacted by firing you — they should have just told you to stop doing it — but you should have asked your manager first if it was okay to do it, especially before doing it multiple times.

Most importantly, having a bunch of receipts with an employee’s name on them is likely to raise red flags from an auditor. Beyond that, though, a customer could come in when you’re not working and expect a different cashier to do the same thing you were doing, and then be upset or frustrated when they refuse. It also opens your employer to accusations that they’re accepting cash from some customers and not from others.

2. New boss keeps questioning how I’m doing things

When I started this job about 10 months ago, my old manager made sure to give me positive even when I was new. Any negative feedback became a conversation instead of something accusatory, and she noted in my performance reviews that I was doing great but needed more confidence. My old manager made me feel heard and like I could talk to her about any troubles I was having at work.

However, she left the company, and our team’s new manager isn’t as great. It’s only been a few weeks but I constantly feel questioned as to why I’m doing things the way I am. What’s worse is that I don’t notice her asking similar things to my teammates. I feel like I’m being singled out and I’m the youngest with the least amount of experience. I never get positive feedback from my new manager, and it’s taking a toll on my self-esteem because I can’t accurately judge if I’m good at the job or not.

Do you have any advice for me? I really like the job and with my old manager, saw myself staying for years. Now I’m contemplating if I want to stick around more.

It’s possible that you’re being singled out because you’re the least experienced, but it’s also possible that you’re being singled out because your new manager finds you the most approachable or thinks your explanations are the clearest or shortest or she likes your way of doing things. It’s also possible that she’s asking your coworkers and you just don’t see it. Or, yes, it’s possible that she’s doubting your expertise.

But why not ask her? You could say, “Do you have concerns about the way I’m doing things like X or Y? You’ve asked me a lot about it, and I wasn’t sure if you’re just interested in the way we do this or if you’re concerned by anything about how I’m approaching the work.”

3. We give raises to salaried workers, but not hourly workers

I work for a private college. They annually give cost-of-living raises to salaried employees, but hourly employees in the department I oversee and in comparable departments have stayed the same for the last eight years. I’ve spoken to my manager, who is a very nice human but doesn’t want to be seen as challenging and struggles with negotiations in any setting.

I’m trying to prep him effectively to argue that if both merit and cost-of-living raises are the norm for salaried employees, then even if part-time roles are capped on a pay scale and even if merit raises are not an option, if the company recognizes the need for cost-of-living raises for salaried workers, this logic should be applied to anyone working for the organization. Would love some input.

What on earth. If an employer recognizes cost-of-living raises are necessary to keep up with inflation, there’s no logical basis for excluding hourly workers from that (unless there’s some really odd and extenuating circumstance, like that somehow all the salaried workers just happened to be dramatically underpaid and none of the hourly workers are, which seems pretty unlikely). Are they just completely uninterested in retaining the hourly workers and unconcerned by the costs of finding and training replacements?

In your boss’s shoes, I’d start by asking for the reasoning for excluding hourly workers from salary adjustments to keep up with inflation and go from there (next, presumably pointing out that hourly workers face the same cost-of-living increases as other employees, and that turnover from not retaining them will be disruptive).

4. How can people get my attention when I’m wearing headphones?

I work in an open concept floor plan, with my desk facing (gloriously!) a window. To cope with the noise and to be able to focus, I wear noise-cancelling headphones that really block out everything.

People often come up behind me and want to get my attention. I was wondering if there was any technology gimmick that I could use — something like a button they could press for a light to turn on at my desk, or something to push a notification. The sillier, the better! I am not shy about putting together something custom. Any ideas, or even keywords that I could search, would be amazing!

Right now I am trying to use a mirror, which is probably the best low-tech option, but I’d love to know if there’s something more fun I could do.

There are earbuds that allow you to hear human voices over music — but it sounds like you’re purposely trying to drown out human voices most of the time.

There’s also tech that was initially developed for deaf users that will trigger a visual alert like flashing a desk lamp. The search term you want is “alerting devices.”

5. What are employers doing about high gas prices?

I’m curious if your readers are hearing anything from their employers regarding the exorbitant gas and oil prices right now? I haven’t heard anything from my employer, but I’d love to know if (and how) other companies are communicating about this. What can (or should) we expect when transportation costs are this high?

My sense is that the majority of employers aren’t doing this, but some companies are offering gas cards or cash stipends or temporarily increasing mileage reimbursement rates. Some are also increasing work-from-home options or temporarily suspending return-to-office mandates. Here are some articles about what specific companies are doing: 1, 2, 3, 4

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