Hiring and Onboarding Remote Employees

Your backlog has 50 requests. Half of them are just variations of the same connection between two project management tools, but without a system to recognize patterns, each request is treated as unique. Some actually have complex requirements, and others have been in your backlog for so long that the original requester has already built their own workaround, whether that’s with CSV exports, manual copying and pasting, or a rogue Zapier account no one in IT knows about. This backlog might be IT’s responsibility, but it’s not their fault. It’s caused by a structural problem. According to a market study by IDG and TeamDynamix, 89% of businesses have a data integration ba…

IT teams in midsize — and even enterprise — organizations are drowning in integration requests. Project managers want Jira connected to Asana. Finance needs NetSuite connected to Wrike. Sales needs Salesforce to sync with ServiceNow. But with IT having the keys for all these integrations, the requests pile up quicker than they can build integrations to resolve them. IT isn’t the problem. Neither is the volume of requests. Most organizations default to an approach that breaks as they scale. If you build every integration from scratch, you get overwhelmed as you scale. If you hand everything off to an automation tool like Zapier, you have to deal with shadow IT as busin…

An incident that starts in ServiceNow is escalated to Jira, so software developers using that tool can start working on a solution. You’ve set up an automation from ServiceNow to Jira that automatically turns the incident into a Jira work item. The developers start working on it. And then? Nothing. None of the work happening in Jira gets sent back to ServiceNow. Frontline agents looking for updates need to ping developers in alternate channels (e.g., chat apps, email). Developers needing additional content send messages to support agents through these same channels, waiting for a reply before any more work gets done. Automations can bridge the gap between tool…

In most organizations, collaboration between salespeople and developers is only possible with lengthy email chains and constant status update meetings. When a deal depends on development work to go forward, any delays in that collaboration can lose you customers and jeopardize your sales goals. But with Unito’s Jira-Salesforce integration, your teams can work together seamlessly, with all the data they need right at their fingertips in the tool of their choice. In this guide, you’ll learn how to build the Unito flow you need to make this happen. What is a Jira-Salesforce integration? A Jira-Salesforce integration is a piece of software that bridges the gap betw…

An iPaaS (integration platform as a service) is a cloud-based platform connecting applications to maintain consistent data flow through them as you work. Modern organizations use an average of 106 SaaS apps for day-to-day work, strategic planning, and reporting. While that’s slightly down from 112 in 2023 (likely due to AI), it’s still a massive number. When the work you do falls across even a few of these tools, getting a single view on all that work can be a challenge. Integrations powered by an iPaaS give you that visibility and ensures no one ever has to ask “wait, which tool is up to date, again?” In this guide, you’ll learn how iPaaS works, its benefits, whe…

Zendesk supports your front-line agents across customer success, sales, and even marketing. But it’s far from the only tool these essential teams use. Customer success agents often have to escalate tickets to other systems, whether it’s to managers or software developers. Marketers co-ordinate campaigns through project management tools and other apps. Sales people practically live in their contact management tools and sales pipeline. Zendesk integration is how you get all the data from these disparate tools in one place. What is Zendesk? Zendesk is a popular customer service and CRM platform, often the single homebase for customer support, sales, and customer e…

Managing complex projects involves coordinating between multiple collaborators across business functions. Not only that, but the data and context needed to complete these projects rarely lives exclusively in your Wrike projects. Many project managers find themselves becoming the go-between for multiple platforms, spending just as much time copying and pasting data and scheduling meetings as any other project management tasks. That’s where Wrike integration comes in. What is Wrike? Wrike is a popular project management tool for all sorts of projects, used by organizations of all sizes. On top of its productivity, reporting, and collaboration features, Wrike also…

Project management can feel a lot like spinning a hundred plates at once. Blindfolded. That’s because the work involved in a project can bring together collaborators from multiple departments, each with a different context born of the data they have access to in their own individual tools. For a project management running projects out of monday.com, getting all that context in one place can be a challenge. That’s where monday.com integration comes in. What is monday.com? A popular project management platform, monday.com is used for all sorts of projects. It also offers robust, built-in AI features for building autonomous workflows, deploying AI assistants or ag…

ServiceNow is a popular platform for organization-wide, enterprise-grade ITSM. But it’s rarely the platform everyone uses. Teams working in the Atlassian ecosystem typically rely on Jira for project management and sprint planning, which makes Jira Service Management particularly attractive — since it integrates natively with other Atlassian products. When organization-wide ITSM processes need to cross through software development projects (either because they impact these projects or require developer input), teams need to deal with two siloed systems that don’t share data effectively. That’s where an integration that supports bidirectional sync comes in. Here’s every…

There’s a disruption. Your incident management system detects the disruption, triggering a process that categorizes it, assigns it to the right person, and escalates it as necessary. But that escalation often brings a common problem: the incident disappears. That’s because most of the incident management lifecycle happens in a system like ServiceNow while the actual work involved in resolving that disruption happens in a tool like Azure DevOps. In this guide, we’ll cover the incident management lifecycle in detail, why it breaks down with escalation, and how you can fix it. What the incident management lifecycle actually covers Most IT teams have a pre-defined …

A service desk agent needs to escalate a ticket from ServiceNow to Jira, but they don’t want to lose precious time copying and pasting data between tools. A consultant managing projects for clients in Trello needs cards to stay in sync with matching tasks in Asana. The solution? An integration. But too many integration solutions require significant technical resources to set up, maintain, and troubleshoot. That’s where no-code iPaaS solutions come in. What is a no-code iPaaS? With iPaaS standing for integration platform as a service, these tools allow users to build and deploy integrations using pre-built connectors and APIs (application programming interface). The…

Asana is one of the most popular project management apps on the market, due to its robust templates, strong automations, and ease of use. But it’s not usually the only tool your teams use. Some projects need more specialized tools, while other workflows might involve dedicated platforms like customer support tools or software development systems. That’s why Asana integrations are so important to keeping your workflows moving smoothly. Here’s why. What are Asana integrations? Asana integrations are built-in features or tools that close the gap between Asana projects and the work happening in the other tools you use. These integrations can automatically create As…

Jira is the homebase for software development projects in all sorts of organizations, from small startups to enterprise organizations. But while developers, team leads, and product managers might spend most of their days in Jira, that isn’t true of all teams they work with. Not only that, but key context for software projects often exists in other tools, from customer support platforms to spreadsheet reports. That’s why Jira integrations are so crucial to working effectively. Here’s how that works. What are Jira integrations? Jira integrations are bits of software that connect Jira projects with work items in other tools, like Asana, ServiceNow, Smartsheet, and…

According to the World Economic Forum’s Future of Jobs Report, businesses expect to automate 42% of their tasks by 2027. Nowhere are there more tasks to automate than in project management. Project managers have to collect requirements from stakeholders, turn these requirements into bite-sized tasks, dispatch these tasks to the right people, review work, send out reports, and more. Most project managers use project management automation to automate at least some of these tasks, whether that’s with built-in automations, software integrations, or other tools. That said, few project managers would say they’ve been able to automate 42% of their tasks. In this guide, y…

NetSuite is often the core of operations for enterprise-size organizations, centralizing a number of essential workflows. But that doesn’t mean it’s the best platform for every workflow. A one-off project with a contractor might be managed in a tool like Asana or Trello. Specific reports might be run in spreadsheets. Software development projects happen in dedicated tools. NetSuite integrations can pull data from these different tools back into NetSuite, giving you an overview of everything going on in your organization. Here’s everything you need to know about NetSuite integrations. What is NetSuite? NetSuite is an enterprise resource planning (ERP) platform, …

If your business uses several different work management tools, making them all work together smoothly can be a challenge — especially if you need teams on using different tools to collaborate. Automating elements of your workflow can help you build links between tools and meet this challenge. Or, you can use a Unito workflow to maintain your existing workflow while collaborating across tools and teams. Tray.io and Unito are a perfect illustration of how these two approaches differ. Overview When choosing between Unito and Tray.io, users choose a platform based on two factors: how easy it is to use and how deep the integrations are. Tray.io supports more connec…

Freshservice is the beating heart of your ITSM function, but that doesn’t mean it’s the only tool involved in this crucial workflow. IT teams sometimes have to do technical work in dedicated platforms outside Freshservice, while service requests might need to be exported to other tools for reporting and auditability. That’s where Freshservice integrations come in; they transfer data between Freshservice service requests and work items in other tools, streamlining your ITSM process. Here’s everything you need to know about Freshservice integrations. What is Freshservice? Freshservice is an ITSM (Information Technology Service Management) solution built with ente…

Azure DevOps is your command center for every aspect of your software development projects, from planning and coding to testing and deployment. It’s where your software developers will spend most of their time, but they can rarely do all of their work in it. They’ll often need to get context from other tools or at the very least collaborate with people in other tools. That’s where Azure DevOps integrations come in. Here’s Unito’s full guide to how these work. What are AzureDevOps integrations? Azure DevOps integrations bridge the gap between ADO and other tools, like Jira, Smartsheet, ServiceNow, and Smartsheet. Depending on the type of integration you use, thi…

Businesses around the world trust Salesforce to align their marketing, sales, support, and IT processes to simplify workflows as efficiently as possible. Originally built to be a Customer Relationship Management (CRM) tool, Salesforce has expanded its offerings over the years into integration following the acquisition of Mulesoft in 2018. After all, no one platform can do everything, even though Salesforce is leading the market year-after-year with new innovations, such as the launch of AI agents with the new Agentforce release. But not everyone is ready to fully adopt AI workflows and not every tech stack is the same. That’s why choosing the right integrations is a …

In IT service management processes (ITSM), end users rarely use tools like ServiceNow. That means everything from communicating with users to getting updated information for a ticket depends on a secondary data channel. Usually, it’s either copying and pasting data, communicating through a chat app, or even using email. Even with a dedicated IT portal, IT professionals have to switch between tools. There may also be tasks your IT department can only handle in other tools, making ServiceNow integrations essential. Here are some high-priority integrations. What is ServiceNow? ServiceNow is a popular platform for automating enterprise workflows across IT, HR, and …

Jira is the command center for software development and other technical work, but it’s rarely the only platform these teams use. Context from other platforms, updates from other teams, and more data is essential to this work. That’s where Jira integrations come in; they transfer data between Jira projects and other tools, keeping your software teams productive. Here’s everything you need to know about Jira integrations. What is Jira? Jira is a popular project management tool, often used by software development teams and other technical users to track complex work. Jira is built with these teams in mind, allowing many to apply it to their projects without signif…

Tools like Azure DevOps offer software development teams what they need to do their best work, but they rarely exist in isolation. Developers work on escalated requests from customer success agents sent from CRM tools. Team leads plan sprints based on information from project management tools, while stakeholders might want reports in spreadsheets or other tools. That’s why Azure DevOps integration is so important; it standardizes context across tools. Here’s how. What is Azure DevOps? Azure DevOps is a cloud-based platform for software development, helping software teams manage everything from planning to project management and actual code development. Teams ca…

A new standard is reshaping how AI agents connect to enterprise systems. The Model Context Protocol, created by Anthropic and now backed by OpenAI, Microsoft, and Google, provides a universal interface for AI agents to access tools, databases, and business applications. After years of custom integrations for every AI-to-system connection, MCP offers a standardized approach that’s gaining rapid enterprise adoption. Understanding MCP matters because it signals a shift in how organizations will deploy AI agents. The protocol addresses a fundamental bottleneck: connecting intelligent models to the data they need to be useful. But MCP also introduces new considerations aro…

Asana’s built-in automation handles a significant portion of project management busywork. Rules assign tasks automatically when they’re created. Status changes trigger notifications to stakeholders. Due dates approaching prompt reminders without anyone manually setting them up. For teams working primarily within Asana, these features eliminate repetitive work that used to require manual effort. But project work rarely stays contained in a single tool. Engineering uses Jira. Sales works in Salesforce. Customer success operates from HubSpot. The product roadmap lives in a separate platform entirely. Asana’s automation works well for what happens inside Asana. The challe…

In this guide, you’ll find everything you need to know about setting up an integration to sync Wrike with Asana using an automated flow from Unito. This integration supports Wrike tasks as well as Asana tasks, projects, and portfolios. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources or extensive routine maintenance. No troubleshooting complex automations or relying on expensive consultants, either. Overview Tools: Wrike and Asana Use cases: Task management, project reporting, marketing reporting Great for: Project managers, consultants, marketers Unito’s two-way …