Hiring and Onboarding Remote Employees

You’re staring at an incident that looks familiar. The symptoms match something you saw three months ago: authentication failures cascading through the mobile app, then the web portal, then the partner integrations. You remember the pain of that incident clearly. What you can’t remember is whether you actually fixed the underlying problem or just patched the symptoms. You pull up the previous incident ticket. It shows the resolution: “Updated connection pool settings in the auth service.” But you’re looking at a Jira ticket, and the actual authentication service lives in a different team’s Azure DevOps backlog. The monitoring alerts came through PagerDuty. The custome…

This guide will show you how to integrate Salesforce objects and ServiceNow records. With a no-code setup and fully customizable two-way flow, Unito automatically syncs work items between Salesforce and ServiceNow so you can bridge the gap between sales teams, project managers, support teams, and more. Setting up an integration only takes minutes, and each Unito flow supports real-time updates, deep field mappings, and customizable rules. All you need is an account in Salesforce and ServiceNow with permission to create and edit records and objects. Unito’s two-way integration supports all ServiceNow records and Salesforce objects, but this walkthrough will focus on an…

Your newest hire just sent their third Slack message in an hour. First, they couldn’t find the email template for password resets. Then they needed the escalation criteria for database issues. Now they’re asking which Jira project handles network tickets versus hardware requests. You answer each question in under a minute, but you’re also watching your own queue grow while they wait. This is day three. They completed the standard onboarding materials. They know the tools exist. They just can’t find anything when they need it. Closing a single ticket requires knowledge from systems that don’t talk to each other, and you’ve accidentally built an operation where experien…

Microsoft Azure DevOps is a key tool for software development teams managing code changes, testing and deploying processes, reporting, and managing projects. ServiceNow is a premiere IT management platform with a wide range of use cases, but in the context of an integration with ADO, we’re going to focus exclusively on ITSM in this article. So, imagine a scenario where a customer or internal user encounters a problem with your company’s app or service. This incident is reported to the IT service desk, who creates an incident in ServiceNow. All the details are in that incident, but the dev team works in Azure DevOps to actually make changes to the app, product, or ser…

Your engineer just shipped a Slack app that surfaces ServiceNow tickets in relevant channels. It took three days to build. Six months later, ServiceNow changed their API versioning structure, your Slack workspace reorganized, and the engineer who built it is on a different team. The integration still works, mostly, but no one’s entirely sure how the error handling works, and there’s a growing list of edge cases in a Notion doc somewhere. This is the moment you start looking at integration platforms. Not because you can’t build integrations, but because you’re already supporting too many of them. The conversation that follows usually splits along predictable lines.…

The backlog was supposed to be a list. One list, one tool, one source of truth. Reality diverged. Feature requests arrive through Zendesk tickets. The sales team drops customer feedback in Slack. Executives add strategic initiatives to an Asana project. Your PM tool tracks validated opportunities. The engineering backlog in Jira is supposed to reflect all of this, but it reflects whatever someone last remembered to copy over. Managing a product backlog now means consolidating input from half a dozen sources, making prioritization decisions across different contexts, and ensuring that whatever ends up in front of engineering has enough information to actually build…

Only 6.4% of features drive 80% of user engagement. The other 93.6% represent misallocated effort, features that seemed important during prioritization but turned out not to matter. This isn’t a prioritization framework problem. Most teams have frameworks. They run RICE scoring, debate impact estimates, and leave planning sessions with clear priority orders. Three weeks later, engineering is working on something that wasn’t even in the top ten, and nobody remembers why. Prioritization frameworks solve the wrong problem. The hard part isn’t deciding what’s most important. The hard part is making those decisions persist through the chaos of execution. Priorities liv…

Workflow integration software is no longer an option. It’s a necessity. The average organization used 106 SaaS apps in 2025. That means your workflows go through multiple platforms by default, with essential data scattered across them. But dig a bit beyond that number and you’ll find another story. That average actually went down — from 113 — since 2024. What does that mean? More and more organizations are realizing that just adding tools to their stack doesn’t solve all their collaboration problems. They’re trying to cut down on redundant platforms and streamline the way they work. But removing tools isn’t the only way you can do this. Workflow integration softw…

Sprint planning is where PM preparation either pays off or falls apart. Teams that make decisions in under an hour see a 68% success rate; those taking over five hours drop to 18%. The difference often traces back to one question: did the PM arrive prepared? The engineering lead asks which backlog items are highest priority. Two don’t have acceptance criteria. The third depends on a design that hasn’t been reviewed. Forty minutes of the session disappears into requirements discussions that should have happened days ago. For PMs, the challenge isn’t understanding agile ceremonies. It’s knowing what to contribute, what to leave alone, and how to stay informed withou…

Roadmaps speak in quarters and outcomes. Sprint boards speak in points and tickets. The gap between them is where promises die. Checkout redesign was Q2’s top priority in the roadmap. It’s not in the next three sprints. The mobile app initiative shows “In Progress” on the stakeholder deck but hasn’t been broken into epics. Enterprise features are Q4’s focus, but nobody on the engineering team seems to know about them. This disconnect isn’t a communication failure. It’s a structural problem: roadmaps and sprints operate on fundamentally different timescales with different information quality. Context switching between these altitudes costs hours. It takes 23 minute…

Azure DevOps is your command center for every aspect of your software development projects, from planning and coding to testing and deployment. It’s where your software developers will spend most of their time, but they can rarely do all of their work in it. They’ll often need to get context from other tools or at the very least collaborate with people in other tools. That’s where Azure DevOps integrations come in. Here’s Unito’s full guide to how these work. What are AzureDevOps integrations? Azure DevOps integrations bridge the gap between ADO and other tools, like Jira, Smartsheet, ServiceNow, and Smartsheet. Depending on the type of integration you use, thi…

When teams use different tools, someone has to keep data consistent. In a one-way sync, changes flow from a source system to a destination. The source stays authoritative, and the destination just receives updates. Bidirectional sync works differently. Changes flow in both directions. When data is updated in System A, it’s automatically updated in System B. When someone modifies System B, the change flows back to System A. The distinction matters because modern organizations rarely have a single source of truth for everyone. Engineering works in Jira. Product management works in roadmap tools. Customer success works in CRMs. Each team needs access to shared informatio…

In this guide, you’ll find everything you need to know about setting up an integration to sync Wrike with Asana using an automated flow from Unito. This integration supports Wrike tasks as well as Asana tasks, projects, and portfolios. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources or extensive routine maintenance. No troubleshooting complex automations or relying on expensive consultants, either. Overview Tools: Wrike and Asana Use cases: Task management, project reporting, marketing reporting Great for: Project managers, consultants, marketers Unito’s two-way …

Asana’s built-in automation handles a significant portion of project management busywork. Rules assign tasks automatically when they’re created. Status changes trigger notifications to stakeholders. Due dates approaching prompt reminders without anyone manually setting them up. For teams working primarily within Asana, these features eliminate repetitive work that used to require manual effort. But project work rarely stays contained in a single tool. Engineering uses Jira. Sales works in Salesforce. Customer success operates from HubSpot. The product roadmap lives in a separate platform entirely. Asana’s automation works well for what happens inside Asana. The challe…

A new standard is reshaping how AI agents connect to enterprise systems. The Model Context Protocol, created by Anthropic and now backed by OpenAI, Microsoft, and Google, provides a universal interface for AI agents to access tools, databases, and business applications. After years of custom integrations for every AI-to-system connection, MCP offers a standardized approach that’s gaining rapid enterprise adoption. Understanding MCP matters because it signals a shift in how organizations will deploy AI agents. The protocol addresses a fundamental bottleneck: connecting intelligent models to the data they need to be useful. But MCP also introduces new considerations aro…

Tools like Azure DevOps offer software development teams what they need to do their best work, but they rarely exist in isolation. Developers work on escalated requests from customer success agents sent from CRM tools. Team leads plan sprints based on information from project management tools, while stakeholders might want reports in spreadsheets or other tools. That’s why Azure DevOps integration is so important; it standardizes context across tools. Here’s how. What is Azure DevOps? Azure DevOps is a cloud-based platform for software development, helping software teams manage everything from planning to project management and actual code development. Teams ca…

Jira is the command center for software development and other technical work, but it’s rarely the only platform these teams use. Context from other platforms, updates from other teams, and more data is essential to this work. That’s where Jira integrations come in; they transfer data between Jira projects and other tools, keeping your software teams productive. Here’s everything you need to know about Jira integrations. What is Jira? Jira is a popular project management tool, often used by software development teams and other technical users to track complex work. Jira is built with these teams in mind, allowing many to apply it to their projects without signif…

In IT service management processes (ITSM), end users rarely use tools like ServiceNow. That means everything from communicating with users to getting updated information for a ticket depends on a secondary data channel. Usually, it’s either copying and pasting data, communicating through a chat app, or even using email. Even with a dedicated IT portal, IT professionals have to switch between tools. There may also be tasks your IT department can only handle in other tools, making ServiceNow integrations essential. Here are some high-priority integrations. What is ServiceNow? ServiceNow is a popular platform for automating enterprise workflows across IT, HR, and …

Businesses around the world trust Salesforce to align their marketing, sales, support, and IT processes to simplify workflows as efficiently as possible. Originally built to be a Customer Relationship Management (CRM) tool, Salesforce has expanded its offerings over the years into integration following the acquisition of Mulesoft in 2018. After all, no one platform can do everything, even though Salesforce is leading the market year-after-year with new innovations, such as the launch of AI agents with the new Agentforce release. But not everyone is ready to fully adopt AI workflows and not every tech stack is the same. That’s why choosing the right integrations is a …

According to the World Economic Forum’s Future of Jobs Report, businesses expect to automate 42% of their tasks by 2027. Nowhere are there more tasks to automate than in project management. Project managers have to collect requirements from stakeholders, turn these requirements into bite-sized tasks, dispatch these tasks to the right people, review work, send out reports, and more. Most project managers use project management automation to automate at least some of these tasks, whether that’s with built-in automations, software integrations, or other tools. That said, few project managers would say they’ve been able to automate 42% of their tasks. In this guide, y…

There’s a disruption. Your incident management system detects the disruption, triggering a process that categorizes it, assigns it to the right person, and escalates it as necessary. But that escalation often brings a common problem: the incident disappears. That’s because most of the incident management lifecycle happens in a system like ServiceNow while the actual work involved in resolving that disruption happens in a tool like Azure DevOps. In this guide, we’ll cover the incident management lifecycle in detail, why it breaks down with escalation, and how you can fix it. What the incident management lifecycle actually covers Most IT teams have a pre-defined …

A service desk agent needs to escalate a ticket from ServiceNow to Jira, but they don’t want to lose precious time copying and pasting data between tools. A consultant managing projects for clients in Trello needs cards to stay in sync with matching tasks in Asana. The solution? An integration. But too many integration solutions require significant technical resources to set up, maintain, and troubleshoot. That’s where no-code iPaaS solutions come in. What is a no-code iPaaS? With iPaaS standing for integration platform as a service, these tools allow users to build and deploy integrations using pre-built connectors and APIs (application programming interface). The…

Asana is one of the most popular project management apps on the market, due to its robust templates, strong automations, and ease of use. But it’s not usually the only tool your teams use. Some projects need more specialized tools, while other workflows might involve dedicated platforms like customer support tools or software development systems. That’s why Asana integrations are so important to keeping your workflows moving smoothly. Here’s why. What are Asana integrations? Asana integrations are built-in features or tools that close the gap between Asana projects and the work happening in the other tools you use. These integrations can automatically create As…

Jira is the homebase for software development projects in all sorts of organizations, from small startups to enterprise organizations. But while developers, team leads, and product managers might spend most of their days in Jira, that isn’t true of all teams they work with. Not only that, but key context for software projects often exists in other tools, from customer support platforms to spreadsheet reports. That’s why Jira integrations are so crucial to working effectively. Here’s how that works. What are Jira integrations? Jira integrations are bits of software that connect Jira projects with work items in other tools, like Asana, ServiceNow, Smartsheet, and…

If your business uses several different work management tools, making them all work together smoothly can be a challenge — especially if you need teams on using different tools to collaborate. Automating elements of your workflow can help you build links between tools and meet this challenge. Or, you can use a Unito workflow to maintain your existing workflow while collaborating across tools and teams. Tray.io and Unito are a perfect illustration of how these two approaches differ. Overview When choosing between Unito and Tray.io, users choose a platform based on two factors: how easy it is to use and how deep the integrations are. Tray.io supports more connec…