Hiring and Onboarding Remote Employees

Developers work in Jira, team leads work in Jira, and maybe even support specialists work in Jira. But the rest of the organization probably has their own tool they prefer, and that means someone has to jump back in forth between that tool and Jira. Or, if everyone’s in Jira, you’re struggling to build the reports your stakeholders want. Either way, you’re looking for a way to export Jira issues to excel. Creating that spreadsheet manually and copying the information in takes time you could be doing something more effective. So how can you get it done automatically? Here are three methods for doing that. In this article: When do you need to export Jira issu…

Your service desk metrics look great. Average handle time is down. First response time is under ten minutes. Ticket volume is steady. Then the VP of Sales corners you after standup: “Why does it take three days to reset someone’s laptop permissions? My team is still waiting on that CRM integration issue from last week.” You pull up the tickets. Both were closed by your service desk within the Service Level Agreement (SLA). Both were handed off to specialist teams (security, integration support), and that’s where they vanished into the void. Your service desk did its job perfectly. The work still didn’t get done. This is the coordination problem that most IT direct…

Migrating from Asana to ClickUp? Maybe you have two teams working in separate tools and you need to bring specific project information from one to the other? Let’s explore two methods for doing this. First method: using ClickUp’s built-in importer ClickUp has a built-in importing tool that can be used to pull tasks from Asana to your ClickUp lists. With this method, you’ll usually be able to kickstart your import within 10 minutes, and the full importing process can take up to a few hours. The exact time it takes to do this will vary, depending on how much data you’re importing. Here’s how this method works. Step 1: Prepare your ClickUp workspace Before …

So you’ve got a sales team in Salesforce with creatives or marketers managing projects in Asana. How do they collaborate and manage the pre-sales and sales cycles? Or alternatively, what if your support team handles case intake from Salesforce but then needs to assign work based on those cases through Asana? Maybe there’s a project manager jumping between both tools, maybe you’ve got automation figured out with a couple of triggers and actions to share work 1-way, or everyone is just sharing context in Slack and updating their own tasks accordingly. None of these options are ideal, especially not for a growing organization with hundreds or thousands of tasks to keep track…

In this guide, you’ll find everything you need to know to set up an integration that will sync Asana tasks with Zendesk tickets using an automated 2-way flow from Unito. Since Unito is a customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video tutorial for a similar integration. By the end of this guide your Asana-Zendesk integration will: Create new Asana tasks based on Zendesk tickets. Create new Zendesk tickets synced with Asana tasks. Update fie…

In this guide, you’ll learn how to connect Asana projects to ServiceNow, allowing you to automatically sync data between the two tools. This no-code Unito flow will automatically create new ServiceNow records and Asana tasks, keeping fields up to date in both tools. This can allow support teams to seamlessly escalate relevant tickets, project managers to report on customer support data, and more. By the end of this ServiceNow-Asana integration guide, you’ll be able to: Create new Asana tasks automatically based on specific ServiceNow records. Create new ServiceNow records synced to Asana tasks. Update fields in real-time with 2-way sync whenever manual chang…

Microsoft Azure DevOps is a key tool for software development teams managing code changes, testing and deploying processes, reporting, and managing projects. ServiceNow is a premiere IT management platform with a wide range of use cases, but in the context of an integration with ADO, we’re going to focus exclusively on ITSM in this article. So, imagine a scenario where a customer or internal user encounters a problem with your company’s app or service. This incident is reported to the IT service desk, who creates an incident in ServiceNow. All the details are in that incident, but the dev team works in Azure DevOps to actually make changes to the app, product, or ser…

In this guide, you’ll find everything you need to know to set up an integration to sync ServiceNow records with HubSpot work items using an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can deploy your first integration without an IT team. You won’t need to troubleshoot complex automations or work with third-party experts, either. More of a visual learner? Check out this video tutorial for a very similar integration. By the end of this guide your ServiceNow-HubSpot integration will: Create new HubSpot tickets automatically based on ServiceNow records you create. Create new ServiceNow r…

This guide will teach you how to set up an integration to sync ServiceNow records with Jira issues using an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can deploy your first integration without an IT team. You also won’t have to troubleshoot complete automations or work with expensive consultants. More of a visual learner? Check out this video tutorial for syncing ServiceNow and Jira. By the end of this guide your ServiceNow-Jira integration will: Create new Jira issues automatically based on ServiceNow records you create. Create new ServiceNow records synced with the Jira issues you…

Here’s everything you need to know about setting up an integration to sync ServiceNow records with Wrike tasks using an automated 2-way sync from Unito. Since Unito is a no-code, completely customizable platform, you don’t need any IT resources to deploy your first integration. No troubleshooting scripts or hiring third-party consultants, either. More of a visual learner? Learn how to integrate ServiceNow and Wrike with this video tutorial. By the end of this guide, your ServiceNow-Wrike integration will: Create new Wrike tasks automatically based on ServiceNow records. Create new ServiceNow records synced with Wrike tasks. Update fields in real-ti…

In this guide, you’ll find everything you need to know about setting up an integration to sync ServiceNow records with Zendesk tickets using an automated 2-way flow from Unito. Since Unito is a completely customizable platform with the advantages of a no-code interface, you won’t need an IT team to deploy your first integration. No troubleshooting complex automations or working with third-party experts, either. More of a visual learner? Check out this video tutorial for a very similar integration. By the end of this guide your ServiceNow-Zendesk integration will: Create new Zendesk tickets automatically based on ServiceNow records. Create new ServiceN…

Here’s everything you need to know about setting up an integration between Smartsheet sheets and Azure DevOps projects with an automated 2-way sync using Unito. Since Unito is a simple, no-code platform, you don’t need a technical background to set up your first secure integration without troubleshooting scripts or consulting third-party experts. Here’s how it works. This integration from Unito has two goals: Automatically create new work items in Azure DevOps to match Smartsheet rows and vice versa. Set up a live, 2-way sync between both tools so everyone can get visibility on development work in real-time without having to manually copy information back and f…

In this guide, you’ll find everything you need to know to set up an integration that will sync Smartsheet rows with HubSpot work items through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video tutorial for a very similar integration. By the end of this guide your Smartsheet-HubSpot integration will: Create new Smartsheet rows automatically based on HubSpot work items. Create new Hub…

In this guide, you’ll find everything you need to know to set up an integration that will sync Smartsheet rows with Zendesk tickets using an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can deploy your first integration without an IT team. You won’t need to troubleshoot complex automations or work with third-party experts, either. More of a visual learner? Check out this video tutorial for a very similar integration. By the end of this guide your Smartsheet-Zendesk integration will: Create new Zendesk tickets automatically based on Smartsheet rows. Create new Smartsheet rows synced wi…

Your newest hire just sent their third Slack message in an hour. First, they couldn’t find the email template for password resets. Then they needed the escalation criteria for database issues. Now they’re asking which Jira project handles network tickets versus hardware requests. You answer each question in under a minute, but you’re also watching your own queue grow while they wait. This is day three. They completed the standard onboarding materials. They know the tools exist. They just can’t find anything when they need it. Closing a single ticket requires knowledge from systems that don’t talk to each other, and you’ve accidentally built an operation where experien…

ServiceNow is a powerful platform for managing IT services and operations, but it can’t quite always do what a spreadsheet can. Not only that, but there’s always that one team member or stakeholder who prefers getting all their data in Excel. That means you’ll often find yourself needing to export records from ServiceNow to Excel for building reports, sharing data for initiatives, and more. Thankfully, there’s more than one way to populate a spreadsheet with ServiceNow data. This article covers exports to Excel, and here’s a guide on how to export ServiceNow reports to Google Sheets. First method: Export a ServiceNow report to Excel ServiceNow has built…

HubSpot is one of the leading CRM tools on the market, but it’s also a powerful hub for marketing initiatives, sales, and customer support. That means many customer-facing teams can spend their entire day working exclusively in HubSpot, which can silo them away from the rest of the organization. When other teams use a dedicated project management solution — like Smartsheet — everyone loses out on crucial context and opportunities for collaboration. That’s why many organizations look for ways to integrate HubSpot with Smartsheet in a way that scales with them as their operations grow. Here are three popular options for doing this, along with why they may — or may not —…

Your software development team barely looks up from Azure DevOps so they can get all their work done. That makes things difficult for team leads and other stakeholders who need regular updates on software projects but only work in Jira. That’s where a Jira-Azure DevOps integration comes in. Here are a few ways you can make this happen. Method 1: Use the Azure DevOps for Jira Marketplace app The team at Atlassian built an app specifically for setting up a Jira-Azure DevOps integration. You can find it on the Jira marketplace here. With a little bit of technical know-how, developers in Azure DevOps will be able to push data from that tool to Jira, giving l…

You can integrate Asana with Jira using Unito’s no-code platform. This 2-way synchronization pushes data back and forth between Asana tasks and Jira issues without manual data entry. It’s ideal for project managers trying to keep up with teams in both tools across any industry. If you’ve got one team in Asana and another in Jira but you’re stuck between them then this guide is for you! Unito’s Asana-Jira integration enables anyone on your team to quickly set up a workflow that turns newly created issues into tasks and vice versa with a range of options in between. You can do this with Jira Cloud, Jira Server, Jira Service Management and Jira Data Center. You can find …

This guide will show you how to quickly create a 2-way sync between Azure DevOps and Jira that turns work items into issues. When this guide is complete, you’ll know how to easily set up a no-code integration that keeps your software development work up-to-date in real-time. Whether you’re a Jira developer wanting visibility into Azure DevOps or a lead software developer streamlining cross-team work, Unito has you covered! Here’s an example of our demo integration between Jira and Azure DevOps New to Unito? Here’s more information about this Jira Azure DevOps integration. By the end of this guide you’ll have an Azure DevOps Jira integration that can: …

This guide will show you how to integrate Salesforce objects and ServiceNow records. With a no-code setup and fully customizable two-way flow, Unito automatically syncs work items between Salesforce and ServiceNow so you can bridge the gap between sales teams, project managers, support teams, and more. Setting up an integration only takes minutes, and each Unito flow supports real-time updates, deep field mappings, and customizable rules. All you need is an account in Salesforce and ServiceNow with permission to create and edit records and objects. Unito’s two-way integration supports all ServiceNow records and Salesforce objects, but this walkthrough will focus on an…

From service and support to IT, data, and development, ServiceNow acts as the ticket management interface between users (internal and external) and the IT department or support team that solves their tech problems. Salesforce is the go-to platform to manage customer data and streamline workflows for your customer success agents and sales team, converting opportunities into sales, and keeping your contacts organized across all business functions. Put together, these two tools become a powerhouse duo, sharing data, reinforcing pipelines, improving analytics, and creating more accurate forecasts. Let’s take a look at a couple of methods to get the most out of Sal…

You’re staring at the escalation queue again. Same ticket, third reformat this week. Priority disappeared when it crossed from Zendesk to Jira. Custom fields such as business unit, revenue impact, compliance flags are all missing. Now you’re manually rebuilding the context your L2 team needs to route this properly, while the SLA (Service Level Agreement) clock keeps running. Your upstream team followed procedure. They documented everything in their system. But their “Critical” priority doesn’t exist in your priority schema. Their custom fields don’t map to your field structure. The ticket crossed the system boundary, and the metadata that makes escalation decisions po…

In this guide, you’ll find everything you need to set up an integration that syncs Freshservice service requests with Jira issues through an automated flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources and minimal maintenance. No need to troubleshoot complex automations or rely on expensive consultants, either. Overview Tools: Freshservice and Jira Use cases: Ticket escalation, software development, project management, AI agent integration Great for: IT teams, software developers, product owners, project managers Unito’s integration for Freshservice …

In this guide, you’ll find everything you need to know to set up an integration that will sync NetSuite records with Asana tasks through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video tutorial. By the end of this guide your NetSuite-Asana integration will: Create new NetSuite records based on Asana tasks. Create new Asana tasks synced with NetSuite records. Update fields in re…