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In this guide, you’ll find everything you need to know how to set up an integration that syncs NetSutie records with Jira issues through an automated two-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Jira integration will: Create new NetSuite records based on Jira issues. Create new Jira issues synced with NetSuite re…

In this guide, you’ll find everything you need to know to set up an integration that syncs NetSuite records with Smartsheet rows through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Smartsheet integration will: Create new NetSuite records based on Smartsheet rows. Create new Smartsheet rows synced with…

In this guide, you’ll find everything you need to know to set up an integration that syncs NetSuite records with Wrike tasks through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Wrike integration will: Create new NetSuite records based on Wrike tasks. Create new Wrike tasks synced with NetSuite records…

In this guide, you’ll find everything you need to know to set up an integration that syncs Smartsheet rows with monday.com tasks through an automated 2-way flow from Unito. Since Unito is a customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a similar integration. By the end of this guide, your Smartsheet-monday.com integration will: Create new Smartsheet rows based on monday.com tasks. Create new monday.com tasks synced with Smartsheet r…

In this guide, you’ll find everything you need to know to set up an integration that syncs Smartsheet rows with Wrike tasks through an automated 2-way flow from Unito. Since Unito is a fully-customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this demo for a similar integration. By the end of this guide, your Smartsheet-Wrike integration will: Create new Smartsheet rows based on Wrike tasks. Create new Wrike tasks synced with Smartsheet rows. Update field…

In this guide, you’ll find everything you need to know about setting up an integration to sync Wrike with Asana using an automated flow from Unito. This integration supports Wrike tasks as well as Asana tasks, projects, and portfolios. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources or extensive routine maintenance. No troubleshooting complex automations or relying on expensive consultants, either. Overview Tools: Wrike and Asana Use cases: Task management, project reporting, marketing reporting Great for: Project managers, consultants, marketers Unito’s two-way …

When you need to integrate your tools, you have more than a few options. Robotic process automation, workflow automation, two-way sync, and native integrations are just some of your options. So what are native integrations? When should you use them? What is a native integration? An integration is a piece of software that bridges the gap between two other platforms, allowing for the transfer of data between them. A native integration is built right into another tool, empowering users to push data from that tool to another without any extra software. These integrations have different levels of functionality, with some only giving you a snapshot of what’s happenin…

AI assistants like Rovo are incredible accelerators, allowing your teams of experts to do their best work without getting crushed by administrative tasks. Because AI tools like Rovo are only as good as the data you feed them, they need to plug into all the tools you use. Rovo’s AI is more powerful when it has access to knowledge from your entire enterprise tool stack. That’s why integration platforms like Unito are essential to getting more out of AI. Unito’s connectors, for instance, expand Rovo’s reach by syncing work items, projects, deals, comments, and more. This additional context empowers stronger information retrieval and seamless action. The best part? You c…

You’re three minutes into a Severity 1 incident when you realize nobody knows why the previous responder decided to restart the database cluster. The logs are scrolling, alerts are firing, and the executive team has joined the war room. Someone asks, “Did we check replication lag before the restart?” Nobody knows. The person who made that call is already troubleshooting the next failure mode, unreachable in another Slack thread. You’re holding a lit fuse with no idea how long it’s been burning. This happens because blameless culture meets its infrastructure problem during handoffs. You’ve done the postmortem training. You’ve removed “human error” from your vocabul…

Many software developers work with both Jira and GitHub Enterprise, and keeping development tasks moving smoothly can be a major headache. Developers who work in GitHub Enterprise don’t want to jump into Jira, potentially missing context crucial to their work. Team leads and product managers who use Jira try to avoid sifting through pull requests to find the updates they need. That’s where an integration between Jira and GitHub Enterprise comes in. That’s also why both Atlassian — the people behind Jira — and Unito offer an integration for GitHub Enterprise and Jira. Here’s a breakdown of both solutions. Atlassian’s GitHub for Jira app Atlassian’s GitHub for…

Project management has its obstacles. Breaking down massive deliverables into smaller, achievable tasks. Keeping a team of experts aligned on objectives. Preventing the project’s scope from creeping to a point where the end result is a shadow of the project’s original intent. Getting buy-in from stakeholders when plans change. But the challenges don’t end at your project’s boundaries. Projects impact each other across the organization, and few leaders have the strategic visibility they need to see these impacts. That’s where integrated project management comes in. What is integrated project management? In most organizations, projects are run individually, w…

You’re at your desk reviewing last week’s ticket metrics, coffee cooling beside your monitor, and one number looks good: 4.5 hours average time to escalation. That means your L1 team tried everything before passing tickets up, right? Then you drill into a resolved incident. Engineering fixed it in 10 minutes. API timeout error (something they’d seen three times that day already). Your L1 agent spent 4 hours troubleshooting (restarted services, checked configurations, walked the user through cache clearing). Standard fixes for connectivity problems. Engineering recognized the pattern immediately and applied a known workaround. Where did those 4 hours create value? …

How familiar with Jira does a product manager actually need to be? The engineering team lives there. Sprint work happens there. Context lives there. But Jira was built for engineers. The interface assumes you care about workflow states, story points, and sprint velocity rather than customer problems and strategic priorities. PMs only need to know enough to communicate effectively with engineering, maintain visibility into progress, and avoid becoming a bottleneck. They don’t need to know enough to become a Jira admin. Not enough to configure workflows. Enough to participate without getting lost. This guide covers what product managers actually need to know abo…

You’ve deployed AI agents to handle first-line customer inquiries, and they’re good at what they do—when they have the information they need. But you keep seeing them escalate tickets unnecessarily, give generic responses to known customers, or miss obvious context that would let them resolve issues immediately. The frustrating part? That context exists. It’s just trapped in a different system. Your billing history lives in Stripe. Account tier and contract details sit in Salesforce. Previous support interactions are in Zendesk. Project status updates are in Jira. Your AI agent only sees what’s in front of it: typically the current support ticket and whatever standard…

Data silos aren’t just inconvenient. They can completely derail important projects and create misunderstandings between departments. Worse, they’re expensive. According to data from Gartner, poor data quality costs organizations $12.9 million a year on average. Poor data quality can be caused by improper practices and rigid workflows but, in most organizations, data silos are the primary contributor. Think about the tools you use every day, like Salesforce, ServiceNow, or Jira. How easy is it for a team working in one of them to get the data they need from other sources? Can they easily share their data with someone else? Typical solutions to data silos often don’…

The backlog was supposed to be a list. One list, one tool, one source of truth. Reality diverged. Feature requests arrive through Zendesk tickets. The sales team drops customer feedback in Slack. Executives add strategic initiatives to an Asana project. Your PM tool tracks validated opportunities. The engineering backlog in Jira is supposed to reflect all of this, but it reflects whatever someone last remembered to copy over. Managing a product backlog now means consolidating input from half a dozen sources, making prioritization decisions across different contexts, and ensuring that whatever ends up in front of engineering has enough information to actually build…

According to the World Economic Forum’s Future of Jobs Report, businesses expect to automate 42% of their tasks by 2027. Nowhere are there more tasks to automate than in project management. Project managers have to collect requirements from stakeholders, turn these requirements into bite-sized tasks, dispatch these tasks to the right people, review work, send out reports, and more. Most project managers use project management automation to automate at least some of these tasks, whether that’s with built-in automations, software integrations, or other tools. That said, few project managers would say they’ve been able to automate 42% of their tasks. In this guide, y…

When teams track MTTR (mean time to resolution), they typically focus on technical response speed: how quickly engineers diagnose and deploy fixes. But look at actual incident timelines and you’ll find a different pattern. Delays happen while information travels between teams. Support has customer impact data trapped in tickets. Engineering has resolution context stuck in dev tools. Operations has monitoring insights isolated in observability platforms. The repair work waits on someone manually bridging these gaps. This isn’t about slow people or poor communication skills. It’s structural. Your systems don’t talk to each other, so humans become the connective tissue b…

You’re staring at an incident that looks familiar. The symptoms match something you saw three months ago: authentication failures cascading through the mobile app, then the web portal, then the partner integrations. You remember the pain of that incident clearly. What you can’t remember is whether you actually fixed the underlying problem or just patched the symptoms. You pull up the previous incident ticket. It shows the resolution: “Updated connection pool settings in the auth service.” But you’re looking at a Jira ticket, and the actual authentication service lives in a different team’s Azure DevOps backlog. The monitoring alerts came through PagerDuty. The custome…

Enterprise software giants Salesforce and ServiceNow each excel in their intended domains – customer relationship management (CRM) solution and internal service management, respectively. Yet, it can be challenging to operate both of these platforms simultaneously across a large organization without ending up in two distinct data silos. The software development team or IT department ends up in one, while marketing, sales, and customer support wind up in the other. But these departments can’t function in isolation without the whole organization suffering. When processes get bogged down by redundancy and missing data, customers ultimately feel the impact. The solution is…

ServiceNow Integration Hub is the primary solution for engineers and IT professionals seeking to connect the leading IT Service Management (ITSM) system with other apps and tools in their stack. It’s undeniably powerful, enabling users to build custom integrations through “spokes” and the ServiceNow Flow Designer. However, in order to get the most out of Integration Hub, users must have significant technical expertise, budget, access to development resources, and lengthy timelines. For the largest organizations with fully staffed ServiceNow teams, those obstacles are minimal. For mid-size companies with limited resources however, alternative solutions can bypass many …

When most of your processes pass through multiple software tools and generate tons of data, software integration becomes essential. But unless you’re already well-versed in these platforms, even a simple Google search can be enough to get overwhelmed. Between automations, iPaaS, iSaaS, WFM, where should you start? With a little bit of know-how, choosing the right software integration doesn’t have to be any more complicated than any other tool. Here’s a full guide to get you started. In this article What is software integration? Common options for software integration Software integration examples A software integration checklist What is software i…

Sprint planning is where PM preparation either pays off or falls apart. Teams that make decisions in under an hour see a 68% success rate; those taking over five hours drop to 18%. The difference often traces back to one question: did the PM arrive prepared? The engineering lead asks which backlog items are highest priority. Two don’t have acceptance criteria. The third depends on a design that hasn’t been reviewed. Forty minutes of the session disappears into requirements discussions that should have happened days ago. For PMs, the challenge isn’t understanding agile ceremonies. It’s knowing what to contribute, what to leave alone, and how to stay informed withou…

Software integration isn’t just becoming more essential to how your organization works, it’s already a core problem. According to data from Merge, 83% of organizations see product integrations as one of their biggest priorities. Cloud integration platforms are one of the best ways of doing this, They connect business systems without requiring significant IT resources, lengthy deployment times, or on-premise servers and architecture. Modern cloud platforms can be deployed in days rather than months, meaning you see a near-instant impact. What are cloud integration platforms? Cloud integration platforms are purpose-built integration solutions delivered over the cloud…

The data integration market is projected to reach $30.27 billion by 2030, according to data from Grand View Research. With the average organization using hundreds of SaaS applications, sometimes with overlapping purposes, data integrations are rapidly becoming an essential part of day-to-day operations. Data integration tools allow the automation of essential processes, the centralization of data from multiple sources, and the elimination of data silos. In this guide, you’ll get a list of the 10 best data integration tools on the market to help you choose the right solution. What are data integration tools? Data integration tools connect software platforms to k…