Hiring and Onboarding Remote Employees

A digital asset management (DAM) system allows organizations to organize and categorize digital assets like videos, images, audio, and more. By using this system, an organization can ensure all its teams use the most up-to-date versions of its assets. DAM also ensures only people who have the proper permissions use specific assets, that they’re used consistently, and always used in a way that matches their brand. What is a digital asset? A digital asset is a digital file your organization uses in internal communications, marketing channels, websites, products, and more. These files might include product snapshots in .jpeg format, a white paper as a PDF, a backgroun…

You update your ServiceNow ticket with engineering notes. Then open Jira to update the corresponding ticket with the same notes. Then Slack the engineer: “Did you see the update?” Then check both systems to confirm they match. Fifteen minutes gone. Forty escalations this week mean ten hours of duplicate work. Nobody’s tracking this (no time code for “checking if systems are in sync” exists) but you’re paying for it. In time. In delays when systems drift. In errors when updates don’t match. Management sees “tickets resolved.” Doesn’t see the invisible labor creating that output. Why escalation work stays invisible to management Your time tracking shows a ticket …

No one has time to waste on repetitive tasks like manually updating workflows or making endless custom rules for different Jira projects. This work needs to be done, but does it need to be done by you? The answer is probably “no.” But if you’re not doing it all, who will? No one has to. In this article, you’ll find two different tools that can help you automate and integrate Jira workflows and customize the tools in your tech stack to help you work smarter, not harder. Let’s cover the difference between Unito and ScriptRunner for Jira, what features and benefits they include, associated costs, and what option will best fit your needs. Unito vs. ScriptRunner fo…

Data makes for better decisions, more effective projects, and stronger alignment across your organization. With Smartsheet as the powerhouse for that data, you get visibility on valuable work, seamless collaboration, and deep reporting. But the data you need isn’t always in Smartsheet. That’s when you need a software integration. Smartsheet offers its own integrations through Smartsheet Bridge, allowing you to bridge the gap between this essential tool and other platforms. Unito’s Smartsheet integration, meanwhile, creates a two-way flow between Smartsheet and other tools, powering smoother collaboration across tools. Here’s your guide to picking the right option …

If you’re a Smartsheet user, you know just how useful having the right bit of data from a different tool can be. While Smartsheet is a great way to oversee even the most complex projects, it’s not quite as specialized as tools like GitHub, ServiceNow, or Jira for some teams. Bridging the gap between these tools is essential for better collaboration, and that’s where data integration comes in. Smartsheet’s built-in Data Shuttle is one option. Unito is another. Which one’s best for what you need? Smartsheet Data ShuttleUnitoIntegration typeScheduled file imports and exportsTwo-way live data syncSetup complexityManual file handling and simple mappingNo-code, user-fri…

Not every ticket gets resolved on the first try. Difficult issues, technical questions, and situations out of your control can all lead to a ticket needing to be escalated to a leader or a completely different team. That’s why having a robust, documented ticket escalation workflow is so important. Without this workflow, every ticket has the potential to balloon into a massive, costly issue. So how do you get this workflow under control? How do you measure its effectiveness? Here’s Unito’s guide to this essential workflow. What is ticket escalation? Ticket escalation is a process through which tickets that need additional expertise or authority are routed to…

Businesses today are drowning in data, and more driven than ever to make the most of it. When analyzed properly, that data has the power to boost efficiency and dramatically improve an organization’s operations, because it allows teams to base decisions on actual information about how their company works. But raw data isn’t much good to anyone — to be useful, it needs to be consistent, organized, and collected together into a single, unified system. That’s what data integration is all about. Keep reading, and we’ll explain what data integration is, why companies do it, common struggles to watch out for, and a few of the most common ways to integrate data. What is …

In Unito’s Power of Sync ebook, you’ll discover: The current state of integration (and how it’s bringing your teams down) Why 2-way sync is the simpler approach to integration Which existing 2-way sync solution is right for you Don’t get triggered by automation, get in sync Data integration hasn’t been a luxury for decades. With the explosion of software tools in recent years — and your team’s increasing dependence on them — your organization is creating a ton of data with every task, every deliverable, and every customer. That data is the fuel your top performers need to crush their goals. But getting that data to them is fraught with headaches. …

You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. Now you just need a way to stay updated on how their work is going. You trust your developers to get things done, but you want the ability to identify and address blockers as they happen. You’re here to help your team, and you want to know exactly where and when to give that support. That’s what the sprint execution workflow is about. What is a sprint? Sprints are an essential part of Scrum, an Agile methodology typically used by software development teams to continually de…

Every Monday morning, someone on your team exports data from three different systems into a spreadsheet, reconciles the conflicts, and emails it to stakeholders who need a unified view of what happened last week. Marketing runs HubSpot, sales lives in Salesforce, project management happens in Asana, engineering builds in Jira, and none of these tools talk to each other without human intervention. API integration is the category of solutions that makes this manual data shuffling unnecessary. It connects software applications so they share information automatically, keeping every system current without the spreadsheet gymnastics. For operations leaders, IT managers, and…

Your CRM (customer relationship management) platform is the center of all workflows involving customers for your organization. That’s because it holds all contact information for your customers as well as conversations you’ve had with them, marketing campaigns targeting them, and more. But the troves of data in your CRM come from multiple sources, leading to a disjointed system, unnecessarily time-consuming workflows, and missed opportunities. That’s where CRM integration comes in. What is CRM integration? CRM integration is a process that connects your CRM to other tools in your stack. Typically, this will be done through a third-party CRM system integration. …

Most organizations discover they need integration after the pain becomes unavoidable. The CRM doesn’t talk to the billing system. Customer data lives in five places with five different versions of the truth. Someone spends every Friday exporting spreadsheets from one system and importing them into another. Enterprise application integration is the category of technologies that solves this problem by connecting business systems so they share data automatically. The term has been around for decades, but the landscape looks nothing like it did ten years ago. Traditional EAI meant enterprise middleware, six-figure implementations, and dedicated integration teams. Today, t…

NetSuite is a powerful all-in-one solution for your organization, but does it have all the data you need? Your teams rely on tons of data to close high-priority projects, navigate obstacles to your organization’s growth, and ensure a consistent, high-quality experience for customers and clients. That’s why many teams trust NetSuite Connector to integrate this popular platform with a dozen data sources. Let’s explore this tool, see what it can do for you, and find out if it’s the solution you need. What is NetSuite Connector? NetSuite Connector is a built-in integration solution that allows NetSuite users to connect all systems involved in managing their ecommer…

If someone asked you, “What is project management?”, would you find it easy to answer? Of course, it’s about managing projects but what exactly does that entail? Project management is so multi-faceted that it’s not easy to explain in just a few words. Even project managers at the start of their careers tend to realize very quickly that there’s more to the role than meets the eye. In this post, we’ll share a clear definition of project management, explore the project management process, and provide actionable tips for successfully managing projects. What is a project? Think of a project as a unit of measurement for a specific amount of work. A project has …

Salesforce is an incredibly powerful platform, able to handle most of your organization’s needs in sales, customer support, and even marketing. But while a host of automations and integrations allow Salesforce users to streamline much of their work, there’s a feature that can do much more, and do it more autonomously. Here’s your quick guide to Salesforce Agentforce and what it can do. What is Salesforce Agentforce? Agentforce is Salesforce’s AI agent functionality, which allows Salesforce users to instantly unlock more bandwidth for everything from processing incoming customer requests to booking sales meetings and managing their pipeline. More than just a…

Customer support is about finding out what someone needs and lining that up with the right solution. It’s about turning what might start out as a negative interaction into a positive one. It’s rigorous, technical work. But sometimes, you just can’t solve the problem on your own. When this happens, a ticket will often need support from other people, from developers all the way up to the CEO. When this happens, you need a quick, efficient support ticket escalation workflow. Let’s go over this workflow and its common hurdles. What is a support ticket? A support ticket describes an issue, usually faced by a customer, that an organization works to fix. This t…

Your engineer just shipped a Slack app that surfaces ServiceNow tickets in relevant channels. It took three days to build. Six months later, ServiceNow changed their API versioning structure, your Slack workspace reorganized, and the engineer who built it is on a different team. The integration still works, mostly, but no one’s entirely sure how the error handling works, and there’s a growing list of edge cases in a Notion doc somewhere. This is the moment you start looking at integration platforms. Not because you can’t build integrations, but because you’re already supporting too many of them. The conversation that follows usually splits along predictable lines.…

It’s long past time to ask whether AI tools should be integrated into the way you work. Now, the question is “How should AI be used?” In a recent survey by McKinsey & Company, 78% of respondents said they use AI in at least one business function, compared to only 55% the previous year. In most organizations, there’s no longer a need to pitch AI, but there is a need to prove its ROI. AI agents are just one of the most recent developments in AI technology, and teams are diving deep into their functionality. They’re testing ready-made agents — like Salesforce’s Agentforce — or learning to build and deploy their own. But there’s one key issue all these agents have…

Automation is an easy way to help your team be more productive and efficient in their day-to-day work. But to unlock real team collaboration, you may need to move beyond simple automation into two-way syncing. Workato and Unito provide a great illustration of how these two approaches differ. This comprehensive guide covers everything you need to know about Workato and Unito, including features, pricing, use cases, and implementation times. Platform overview: Workato vs. Unito Workato vs. Unito: Summary WorkatoUnitoPricingPlatform fee + recipes + professional servicesSingle license feeEase of useTechnical skills requiredEasySync and automation1-way2-wayCusto…