Hiring and Onboarding Remote Employees

Without a sophisticated process and workflow, IT departments can’t respond to cybersecurity incidents quickly, resolve requests from high priority customers, or support internal teams in performing their own tasks effectively. The entire organization’s momentum can be ground to a halt as bottlenecks pop up in these circumstances. This is when the topic of integrations tends to crop up: do we build one internally or buy an out of the box solution? If we buy it, which vendors should we consider? What features are essential, which ones are nice to have, and what can we live without? So what do you do about these questions? Let’s get into it as we explain use cases fo…

Customer support is about finding out what someone needs and lining that up with the right solution. It’s about turning what might start out as a negative interaction into a positive one. It’s rigorous, technical work. But sometimes, you just can’t solve the problem on your own. When this happens, a ticket will often need support from other people, from developers all the way up to the CEO. When this happens, you need a quick, efficient support ticket escalation workflow. Let’s go over this workflow and its common hurdles. What is a support ticket? A support ticket describes an issue, usually faced by a customer, that an organization works to fix. This t…

You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. Now you just need a way to stay updated on how their work is going. You trust your developers to get things done, but you want the ability to identify and address blockers as they happen. You’re here to help your team, and you want to know exactly where and when to give that support. That’s what the sprint execution workflow is about. What is a sprint? Sprints are an essential part of Scrum, an Agile methodology typically used by software development teams to continually de…

If you manage projects in Azure DevOps, you’re likely someone who prefers to minimize the amount of tracking in project plans while following an Agile methodology. Azure DevOps (or ADO) offers a range of options for configurations to support rollup to PM feature teams. But if your stack extends beyond Azure products, how do you keep that methodology going in other apps or tools? This article will break down two common methods for building an Azure DevOps product road map in other tools to keep data visible for anyone in your organization. This way, everyone gets the updates they need in the tools they use most. Why add an Azure DevOps roadmap to other too…

What you’ll find in Unito’s 15 Ways to Integrate Salesforce in Real-Time: A breakdown of the costs of developing your own integration. The challenges of using Salesforce across five functions without integrations. How integrations streamline 15 workflows in Salesforce. Get the ebook by filling out the form → Do more in Salesforce (by integrating your tools) Salesforce is understandably at the core of your sales and marketing efforts. It might be used in other functions, too, but one thing remains true: it’s rarely a one-size-fits-all tool. Whether it’s your customer support team, your developers, or your HR team, people in your organization use tools o…

In Unito’s Power of Sync ebook, you’ll discover: The current state of integration (and how it’s bringing your teams down) Why 2-way sync is the simpler approach to integration Which existing 2-way sync solution is right for you Don’t get triggered by automation, get in sync Data integration hasn’t been a luxury for decades. With the explosion of software tools in recent years — and your team’s increasing dependence on them — your organization is creating a ton of data with every task, every deliverable, and every customer. That data is the fuel your top performers need to crush their goals. But getting that data to them is fraught with headaches. …