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A franchise system is a business model where a franchisor allows independent franchisees to operate under its brand. This arrangement means franchisees benefit from established branding, support, and resources, as well as adhering to specific guidelines. You’ll find that each franchise agreement outlines the terms of this partnership, including fees and operational expectations. Comprehending how these elements work together can clarify the advantages and challenges of franchising, leading to informed decisions about potential opportunities. Key Takeaways A franchise system is a business model where a franchisor licenses its brand and operational methods to franchisees for a fee. Franchisees operate independently but adhere to franchisor guidelines, ensuring brand consistency and quality across locations. Franchise agreements outline the terms, including initial fees, ongoing royalties, and mutual responsibilities. The Franchise Disclosure Document (FDD) provides vital information on financial performance and support, aiding franchisee decision-making. Franchising offers advantages like reduced startup risks and established brand recognition, but also has disadvantages such as ongoing fees and limited operational control. Understanding the Franchise Model The franchise model is a structured business arrangement that enables a franchisor to extend its brand and operational framework to franchisees. In the franchise market, this system promotes brand consistency and a strong market presence. Franchisees pay an initial franchise fee and ongoing royalties, typically between 4% and 12.5% of sales, for the right to use the franchisor’s trademark and receive crucial business support. This symbiotic relationship allows franchisors to provide training, marketing, and operational guidance, whereas you, as a franchisee, can leverage these resources to run your independent business effectively. Various types of franchises exist, including business format franchises, which deliver thorough operational support, and product distribution franchises, focusing on goods supplied by the franchisor, facilitating franchise business development. Key Components of a Franchise System A franchise system is built on several key components that guarantee its success and sustainability. At its core, you have the franchisor, who owns the brand and provides operational guidelines, whereas franchisees run their locations under this established model. Franchise agreements detail significant aspects like initial fees and ongoing royalties, typically between 4% to 12.5% of sales. The Franchise Disclosure Document (FDD) offers critical insights into financial performance and support structures, helping you make informed decisions. Furthermore, training and support from the franchisor equip you with necessary skills to operate effectively. Finally, effective communication and a strong relationship between franchisors and franchisees are fundamental for maintaining brand integrity and ensuring the mutual success of the franchise system. Advantages and Disadvantages of Franchising Franchising presents both distinct advantages and notable disadvantages for individuals looking to start a business. On one hand, you benefit from a ready-made business model and an established brand, which greatly reduces startup risks. Nevertheless, you’ll face ongoing royalty fees that can impact profitability, alongside high initial investment costs. Advantages Disadvantages Established brand recognition Ongoing royalty fees (4.6%-12.5%) Higher success rates (50% survival) Limited control over operations Access to support and resources High startup costs (up to $2.3M) While franchises typically offer a higher chance of success compared to independent startups, the restrictions on creativity and financial commitments can be challenging. The Role of the Franchisor and Franchisee When you enter the domain of franchising, comprehending the distinct roles of the franchisor and franchisee is crucial for success. The franchisor owns the brand and business model, granting you, the franchisee, the right to operate under their trademark in exchange for fees and royalties. As a franchisee, you invest your own capital to open and run a location, adhering to the franchisor’s established systems to maintain brand consistency. A franchise agreement outlines each party’s responsibilities, detailing initial fees, ongoing royalties—typically 4-8% of gross sales—and the support provided by the franchisor. This relationship is symbiotic, with the franchisor broadening market reach as you gain access to a proven business model and brand recognition, contributing to overall satisfaction among franchisees. Navigating Franchise Agreements and Regulations Steering through franchise agreements and regulations is fundamental for anyone entering the domain of franchising, as these documents define the parameters of your business relationship. Franchise agreements, typically lasting between 5 to 30 years, are legally binding contracts that outline both your rights and responsibilities, alongside the franchisor’s. A key document, the Franchise Disclosure Document (FDD), provides critical information about fees, obligations, and the franchisor’s financial performance. You’ll usually pay ongoing royalty fees ranging from 4% to 12.5% of gross sales. The Federal Trade Commission (FTC) oversees franchise operations to guarantee transparency and protect your interests. Frequently Asked Questions How Does a Franchise System Work? A franchise system works by establishing a partnership between you, the franchisee, and a franchisor. You’ll pay an initial fee and ongoing royalties to use the franchisor’s established brand and business model. In return, you receive training, support, and operational guidelines. The franchise agreement outlines your rights and responsibilities, ensuring you adhere to the franchisor’s standards. This structured relationship aims for mutual success, reducing the risks typically involved in starting an independent business. Why Does It Only Cost $10k to Own a Chick-Fil-A Franchise? It only costs $10,000 to own a Chick-fil-A franchise since the company retains ownership of the property and equipment, reducing your financial burden. This low initial fee makes it more accessible compared to other franchises. Nevertheless, you’ll need to invest time in thorough training and actively manage daily operations. Furthermore, you’ll share about 15% of your sales as royalties, ensuring Chick-fil-A maintains its brand standards and operational quality across all locations. What Is the Meaning of Franchise System? A franchise system is a business model where you, as a franchisee, gain the rights to operate under an established brand. You’ll follow specific operational guidelines set by the franchisor. Typically, you pay an initial franchise fee and ongoing royalties based on your sales. This arrangement allows for rapid growth during reducing risks for the franchisor, as they leverage your investment and efforts to expand their brand in the market. What Is the Downside to a Franchise? Franchising has its downsides. You face high startup costs, sometimes exceeding $1 million, and ongoing royalty fees that can cut into your profits. You furthermore have limited control over operations since you must follow the franchisor’s guidelines. Moreover, if the franchisor misrepresents information, it could harm your business’s value. Finally, securing financing can be challenging, as lenders often impose strict criteria based on both the franchisor’s requirements and your financial situation. Conclusion In conclusion, a franchise system provides a structured way for individuals to operate a business under a recognized brand, benefiting from the franchisor’s established resources and support. Comprehending the key components, roles, and agreements involved is crucial for both franchisors and franchisees. Though there are advantages, such as reduced startup risks, there are likewise challenges to navigate. By grasping these elements, you can make informed decisions about entering or managing a franchise successfully. Image via Google Gemini This article, "What Is a Franchise System and How Does It Function?" was first published on Small Business Trends View the full article

Project leadership is in flux and a good manager knows never to become complacent. Jennifer Bridges, PMP, shows you how your role is evolving. Here’s a shot of the whiteboard for your reference! In Review: 7 Ways Project Manager Roles Are Changing As Jennifer said, project manager roles are changing. The days of technical, scope, scheduling, budgeting, assigning resources and delivering deliverables on time have evolved to include soft skills such as conflict resolution, leadership, and even trends towards more business management skills such as business modeling and strategic analysis. These new skills are reflected in the new Project Management Institute (PMI) guidelines for certification and professional development units (PDUs) needed to maintain certification, a new triad of skills they’re calling the “Talent Triangle.” In short, you’re going to need strategic and business management skills to stay competitive. So, you’re asked to wear more hats, but you have only one head. What do you do? Well, follow these seven tips and you’ll have a leg up. Develop business acumen Understand markets Know industry trends Build stakeholder relationships Be clear on company logistics Stay informed on marketing campaigns Grasp business model Basically, you need to stay nimble on the job and always keep learning. Isn’t that always the case? The great thing about project management is that it is a flexible and adaptive discipline. Bonus: 5 More Ways Project Manager Roles Are Changing Project manager roles are always in flux. Here are some more ways in which their work continues to evolve. 1. Data-Driven Decision Making While project managers have always applied data to their decision-making, the more accurate, real-time insights and tools that have become available are influencing them with increased objectivity, proactive risk identification and predictive analytics. In terms of resource allocation and optimization, data enables project managers to better allocate resources based on historical data and current project needs. When projects encounter unexpected changes, project managers can quickly pivot and reallocate resources, guided by real-time data insights. Data-driven decision-making has also led to better reporting, detailed analytics and visualizations, which makes communicating with stakeholders more effective. Plus, clearer performance tracking improves transparency and accountability for both team members and stakeholders. Post-project analysis has improved continuous learning and process optimization. 2. Integrating More Technology Certainly, the biggest paradigm shift presently is the introduction of artificial intelligence (AI)-powered decision-making. AI can analyze historical project data, trends and patterns to predict risks, resource shortages, delays or cost overruns. It can suggest how to optimize resources, based on workload balancing, available skill sets and project priorities. To ensure accuracy and ethical oversight, many systems incorporate a human-in-the-loop approach, allowing human experts to review, validate and refine AI-driven recommendations before implementation. Software innovation has also impacted the role of project managers with task automation and workflow automation that can automate task dependencies, approvals and notifications, streamlining workflows. Collaborative tools are fostering better communication. Online platforms enable real-time access to project documentation, tasks and updates and advanced data analytics and reporting make it easier for project managers to track project progress, budget, timeline and resource usage. 3. Risk, Compliance & Security Are Growing Responsibilities Risk management has always been part of project management, but the scope and stakes have expanded significantly. Today’s project managers are increasingly responsible for navigating regulatory, legal, cybersecurity and organizational risk, not just schedule and budget risks. This change is happening as projects now rely heavily on digital tools, cloud platforms and shared data. Modern project managers are expected to identify compliance risks early, not react after issues surface. They must also collaborate with legal, IT, HR and security teams during planning, not just execution. Examples of new risk areas project managers oversee include cybersecurity risks, data privacy & governance, regulatory compliance and vendor and supply chain risk. Today’s project managers are no longer just managing work; they’re helping protect the organization from operational, legal and reputational harm. 4. Role Titles and Organizational Structures Are Shifting The traditional “one-size-fits-all” project manager role is disappearing. Organizations are redefining how project leadership fits into modern workflows, often blending or redistributing responsibilities. As agile and hybrid delivery models don’t always align with classic PM hierarchies, titles are changing. Teams are becoming more autonomous and cross-functional, and companies want fewer handoffs and faster decision-making. Instead of a single PM role, companies now use roles like agile coaches, product owners, program managers, portfolio managers and delivery managers. Responsibilities that a project manager once owned are now shared across roles. For example, project managers may manage outcomes instead of tasks, acting as connectors between leadership, teams and systems. The project manager role isn’t disappearing; it’s diversifying. Success now depends on adaptability, leadership range, and the ability to operate across organizational boundaries. 5. Developing Both Hard and Soft Skills The embrace of both hard (technical, specialized) and soft (interpersonal, leadership) skills has significantly changed the role of project managers. There’s an increased emphasis on leadership and strategy, making project managers not just administrators or taskmasters, but leaders and strategic thinkers. This has also enhanced stakeholder management and communication, with technical skills to create reports, track project metrics, manage budget and analyze risks, but also managing stakeholders, building relationships and influencing decision makers. Effective stakeholder communication has become central to successful project delivery. Related Templates to Help Project Managers While project management software is a project manager’s best friend, not all professionals are ready to upgrade. For those who need an alternative, there are templates. ProjectManager has over 100 free project management templates for Excel and Word that cover all aspects of managing a project across multiple industries. Here are a few that can help project managers do their jobs better. SWOT Analysis Template SWOT is an acronym for strengths, weaknesses, opportunities and threats. This free SWOT analysis template for Word, helps project managers evaluate those aspects of their project. This simple matrix is made up of a box divided into quadrants. The horizontal axis is divided into positive and negative and the vertical axis is split between external and internal. Each quarter of the box is titled for strengths, weaknesses, opportunities and threats. Project managers can then list these to develop a strategic plan to propel the project forward. Cost Benefit Analysis Template It can be difficult to know if a project, task or activity is worth the effort. The last thing a project manager wants is to discover that they wasted resources for little or no return. Use this free cost benefit analysis template for Excel to compare what one expects to pay for a project, task or activity against what benefits or opportunities it will provide. By placing a dollar amount against every cost and benefit in the project, project managers can determine if it’s profitable, both financially and in terms of business objectives and goals. Strategy Map Template A strategy map is a visual representation that shows the cause-and-effect of a strategic objective. Use this free strategy map template for Excel to help with risk management as well as considering the objectives from different perspectives. This ensures that any decision a project manager makes is the right one for the whole organization and not just one aspect of it. Pro-Tip: You cannot initiate change as you might lead a military force with an order from on high; you have to lead a movement that captures your team’s imagination. Orders are yesterday’s steering wheel, so in today’s flatter business environment, win people over to your perspective not through force, but positive persuasion. Take it further: In a previous video, Jennifer highlights in more detail the PDU requirements outlined as part of the new PMI changes. Thanks for watching! Video Transcription Today we’re talking about seven ways project manager roles are changing. If you think of project management as an evolution, initially, project managers were required to have technical project management skills. Basically, they needed to understand the scope of the project, how to build a schedule, how to build a budget, assign resources, and ensure the deliverables are produced on time. Then they were required to have leadership skills, where they led the team, they motivated the team, they resolved conflict among the team so that work could get done efficiently. Now project managers are asked to be business managers. They are required to have strategic and business management skills, really understanding the business and how the business ties into the project, and the project impacts the business. They’re being asked now to bring more to the table. To bring more to the table, they need to have an understanding of these seven ways. One, business acumen. Really understanding the language of business, understanding financials, what the net profit is, what some of the financial reports are, understanding the annual report and what gets reported. They need to understand the customer, what the customer expectations are, what the company wants the customer to experience. They also need to have an understanding of the market, doing a market analysis and understanding how the market impacts that, and where the company and the project sits. Also understanding the industry trends, what’s happening in the industry, where is it now, and where is it going. Also building stronger stakeholder relationships, because they can indeed help the project manager remove barriers and get things done. Also, the operations of the company, understanding more about logistics, understanding the production of the different product, the deliverables. Also understanding marketing and campaigns, and how important those are, and then maybe some legal compliance issues. And then, again, the strategy, understanding business models and how that impacts the project. So with that, the project manager is required to be more agile, respond more quickly, be more nimble. They are asked to champion, specifically champion the customers, and they’re also being asked to anticipate those market trends so they can respond accordingly to the project. So if you need a tool that can help you bring more to the table, then sign up for our software now at ProjectManager. The post 7 Ways Project Manager Roles Are Changing appeared first on ProjectManager. View the full article

Marymount Manhattan College (MMC) has reached a settlement with the federal government, agreeing to pay over $8.3 million due to its improper receipt of a Paycheck Protection Program (PPP) loan. This is significant not only for the college but also for small businesses navigating similar federal assistance programs during challenging times. In a press release from U.S. Attorney Jay Clayton and Amaleka McCall-Brathwaite, the Special Agent in Charge of the SBA Office of Inspector General, it was revealed that MMC admitted to falsely certifying its eligibility for the PPP loan, issued in May 2020. The core issue? MMC exceeded the cap of 500 employees, which was a requirement for eligibility at that time. This misrepresentation raises important considerations for small business owners who are utilizing or have utilized similar relief funding. “The Paycheck Protection Program was established to ease financial and economic strain caused by the pandemic by providing businesses with forgivable loans,” said U.S. Attorney Jay Clayton. “But too many applicants applied for and received taxpayer money that they had no right to receive.” This statement serves as a cautionary tale for many small businesses that may be looking to secure funding or seek loan forgiveness. The PPP was designed primarily to assist small businesses adversely impacted by the COVID-19 pandemic. Initially, nonprofit organizations like MMC were deemed eligible if they had 500 or fewer employees. However, when they applied for funding, MMC reported having only 482 full-time equivalent employees. Further investigation revealed that MMC’s actual workforce exceeded 800 employees during the relevant period, rendering them ineligible for the loan. As small business owners, understanding the eligibility criteria set by the SBA can prevent unintentional missteps like that of MMC. The evidenced discrepancy in employee counts—where MMC improperly counted part-time employees as a fraction of a full-time worker—highlights the importance of accuracy in employment figures when applying for financial assistance. In June 2021, MMC’s process for loan forgiveness further complicated matters. The college misrepresented in its application that it had only 447 employees, even though it had already admitted to employing well over 500. The implications of this settlement go beyond monetary penalties; they emphasize the need for integrity and transparency in financial dealings. Amaleka McCall-Brathwaite stated, “Entities that misrepresented their eligibility to obtain funds from SBA programs intended to support small businesses impacted by the COVID-19 pandemic undermined the integrity of these critical relief efforts.” For small businesses, maintaining compliance with the specified eligibility criteria and keeping clear records is essential for any funding process. While the financial strain of the pandemic continues for many, these findings serve as a crucial reminder about the importance of adhering to the guidelines set forth by funding programs. Small business owners should take the time to carefully prepare their applications, ensuring they present accurate data on employee counts and other eligibility factors. Failure to do so can lead not only to financial liability but also reputational damage. As the business landscape evolves and government assistance programs continue to shape recovery efforts, small business owners must remain vigilant. Engaging with financial advisors and legal counsel can assist in navigating the complexities of federal loans and grants. This settlement underscores a significant lesson: the importance of transparency and adherence to eligibility rules in securing federal support. As small businesses emerge from the pandemic, learning from the challenges faced by larger and similarly impacted organizations can lead to better compliance and more successful outcomes in the future. For more detailed information about the case, you can view the original press release from the U.S. Department of Justice here. Keeping an eye on developments in government oversight can help small business owners stay informed and compliant with changing regulations. Image via Google Gemini This article, "Marymount Manhattan College to Pay $8.4M for Misusing PPP Funds" was first published on Small Business Trends View the full article

Marymount Manhattan College (MMC) has reached a settlement with the federal government, agreeing to pay over $8.3 million due to its improper receipt of a Paycheck Protection Program (PPP) loan. This is significant not only for the college but also for small businesses navigating similar federal assistance programs during challenging times. In a press release from U.S. Attorney Jay Clayton and Amaleka McCall-Brathwaite, the Special Agent in Charge of the SBA Office of Inspector General, it was revealed that MMC admitted to falsely certifying its eligibility for the PPP loan, issued in May 2020. The core issue? MMC exceeded the cap of 500 employees, which was a requirement for eligibility at that time. This misrepresentation raises important considerations for small business owners who are utilizing or have utilized similar relief funding. “The Paycheck Protection Program was established to ease financial and economic strain caused by the pandemic by providing businesses with forgivable loans,” said U.S. Attorney Jay Clayton. “But too many applicants applied for and received taxpayer money that they had no right to receive.” This statement serves as a cautionary tale for many small businesses that may be looking to secure funding or seek loan forgiveness. The PPP was designed primarily to assist small businesses adversely impacted by the COVID-19 pandemic. Initially, nonprofit organizations like MMC were deemed eligible if they had 500 or fewer employees. However, when they applied for funding, MMC reported having only 482 full-time equivalent employees. Further investigation revealed that MMC’s actual workforce exceeded 800 employees during the relevant period, rendering them ineligible for the loan. As small business owners, understanding the eligibility criteria set by the SBA can prevent unintentional missteps like that of MMC. The evidenced discrepancy in employee counts—where MMC improperly counted part-time employees as a fraction of a full-time worker—highlights the importance of accuracy in employment figures when applying for financial assistance. In June 2021, MMC’s process for loan forgiveness further complicated matters. The college misrepresented in its application that it had only 447 employees, even though it had already admitted to employing well over 500. The implications of this settlement go beyond monetary penalties; they emphasize the need for integrity and transparency in financial dealings. Amaleka McCall-Brathwaite stated, “Entities that misrepresented their eligibility to obtain funds from SBA programs intended to support small businesses impacted by the COVID-19 pandemic undermined the integrity of these critical relief efforts.” For small businesses, maintaining compliance with the specified eligibility criteria and keeping clear records is essential for any funding process. While the financial strain of the pandemic continues for many, these findings serve as a crucial reminder about the importance of adhering to the guidelines set forth by funding programs. Small business owners should take the time to carefully prepare their applications, ensuring they present accurate data on employee counts and other eligibility factors. Failure to do so can lead not only to financial liability but also reputational damage. As the business landscape evolves and government assistance programs continue to shape recovery efforts, small business owners must remain vigilant. Engaging with financial advisors and legal counsel can assist in navigating the complexities of federal loans and grants. This settlement underscores a significant lesson: the importance of transparency and adherence to eligibility rules in securing federal support. As small businesses emerge from the pandemic, learning from the challenges faced by larger and similarly impacted organizations can lead to better compliance and more successful outcomes in the future. For more detailed information about the case, you can view the original press release from the U.S. Department of Justice here. Keeping an eye on developments in government oversight can help small business owners stay informed and compliant with changing regulations. Image via Google Gemini This article, "Marymount Manhattan College to Pay $8.4M for Misusing PPP Funds" was first published on Small Business Trends View the full article

Drugmakers plan to raise U.S. prices on at least 350 branded medications including vaccines against COVID, RSV and shingles and blockbuster cancer treatment Ibrance, even as the The President administration pressures them for cuts, according to data provided exclusively by healthcare research firm 3 Axis Advisors. The number of price increases for 2026 is up from the same point last year, when drugmakers unveiled plans for raises on more than 250 drugs. The median of this year’s price hikes is around 4% — in line with 2025. The increases do not reflect any rebates to pharmacy benefit managers and other discounts. DRUGMAKERS ALSO CUT SOME PRICES Drugmakers also plan to cut the list prices on around nine drugs. That includes a more than 40% cut for Boehringer Ingelheim’s diabetes drug Jardiance and three related treatments. Boehringer Ingelheim and Eli Lilly, which sell Jardiance together, did not immediately respond to requests for comment on the reason for the price cuts. Jardiance is among the 10 drugs for which the U.S. government negotiated a lower price for the Medicare program for people aged 65 and older in 2026. Under those negotiations, Boehringer and Lilly slashed the Jardiance price by two-thirds. U.S. patients currently pay by far the most for prescription medicines, often nearly three times more than in other developed nations, and The President has been pressuring drugmakers to lower their prices to what patients pay in similarly wealthy nations. The increases on 350 medicines come even as The President has struck deals with 14 drugmakers on prices of some of their medicines for the government’s Medicaid program for low-income Americans and for cash payers. Pfizer, Sanofi, Boehringer Ingelheim, Novartis and GSK are among those companies and also plan to raise prices on some drugs on January 1. “These deals are being announced as transformative when, in fact, they really just nibble around the margins in terms of what is really driving high prices for prescription drugs in the U.S.,” said Dr. Benjamin Rome, a health policy researcher at Brigham and Women’s Hospital in Boston. Rome said the companies seem to be maximizing prices while negotiating discounts behind the scenes with health and drug insurers and then setting yet another price for direct-to-consumer cash-pay sales. An HHS spokesman declined to comment. KEEPING UP WITH INFLATION Pfizer announced the most list price hikes, on around 80 different drugs including cancer drug Ibrance, migraine pill Nurtec, and COVID treatment Paxlovid, as well as some administered in hospitals such as morphine and hydromorphone. Most of Pfizer’s increases are below 10%, except for a 15% hike of COVID vaccine Comirnaty, while some of its relatively inexpensive hospital drugs saw more than four-fold increases. Pfizer said in a statement it had adjusted the average list price of its innovative medicines and vaccines for 2026 below the overall rate of inflation. “The modest increase is necessary to support investments that allow us to continue to discover and deliver new medicines as well as address increased costs throughout our business,” the company said. Larger U.S. drug price increases were once far more common. Drugmakers have scaled them back due to criticism from lawmakers and new government policies, such as penalizing companies that charge Medicare program prices that rise faster than inflation. European drugmaker GSK plans to increase prices on around 20 drugs and vaccines from 2% to 8.9%. The drugmaker said it is committed to reasonable prices and the hikes are needed to support scientific innovation. Sanofi and Novartis did not respond to requests for comment. More price hikes and cuts can be expected in early January, which is historically the biggest month for drugmakers to raise prices. 3 Axis is a consulting firm that works with pharmacist groups, health plans and some pharmaceutical industry-related groups on drug pricing and supply chain issues. It is a related entity to, and shares staff with, drug pricing non-profit 46brooklyn. —Michael Erman, Reuters View the full article

Culture, trust, and scale rise or fall based on how leaders explain change. MOVE Like This With Bonnie Buol Ruszczyk For CPA Trendlines Go PRO for members-only access to more Bonnie Buol Ruszczyk. View the full article

Culture, trust, and scale rise or fall based on how leaders explain change. MOVE Like This With Bonnie Buol Ruszczyk For CPA Trendlines Go PRO for members-only access to more Bonnie Buol Ruszczyk. View the full article

Construction disputes are an unfortunate but common reality in the construction industry, especially on complex projects with multiple stakeholders, tight timelines and significant financial risk. From payment issues and scope changes to design errors and contract interpretation, disagreements can arise at almost any stage of the construction process. Knowing how to handle construction disputes early and effectively can help protect working relationships, control costs and keep projects moving toward completion instead of litigation. What Is a Construction Dispute? A construction dispute is a disagreement between one or more parties involved in a construction project regarding contractual obligations, performance, payment, schedule, quality or risk allocation. These disputes can arise at any stage of the construction process and may involve owners, contractors, subcontractors, suppliers or consultants. If unresolved, construction disputes can escalate into formal dispute resolution processes such as mediation, arbitration or litigation. To minimize the risk of construction disputes from occurring, use ProjectManager. Our construction project management software is designed to streamline all phases of a construction project, from planning to completion. Plan projects using the award-winning Gantt chart, then use tools like dashboards and reports to keep stakeholders informed of progress. Our software enables teams to minimize the risk of a construction dispute from happening. Get started for free with a 30-day trial, no credit card needed. /wp-content/uploads/2024/04/critical-path-light-mode-gantt-construction-CTA.pngLearn more Types of Construction Disputes with Examples Construction disputes can take many forms depending on where expectations, responsibilities or project conditions break down. Understanding the most common types of construction disputes helps project stakeholders recognize early warning signs, manage risk and choose the most effective resolution strategy. Below, we’ve outlined the most frequent construction dispute categories, along with practical examples that show how and why these conflicts arise during the construction process. Contractual Construction Disputes Contractual construction disputes arise when parties disagree over the meaning, scope or enforcement of a construction contract. It’s common for these disputes to involve contract interpretation, scope of work, risk allocation or compliance with contractual obligations. Ambiguous language, conflicting documents or alleged breaches related to performance, payment, schedule or quality often trigger contractual disputes during construction projects. Scope interpretation: Disputes occur when parties interpret contract scope differently, leading to disagreements over responsibilities, inclusions, exclusions and required deliverables. Ambiguous contract terms: Unclear or poorly drafted clauses create disputes over obligations, risk allocation, pricing assumptions and enforcement during project execution. Conflicting drawings or specifications: Inconsistencies between plans, specifications or documents cause disputes regarding which requirements govern construction work. Contract breaches: Allegations arise when one party fails to meet contractual obligations related to performance, timing, payment or quality standards. Payment and Financial Construction Disputes Payment and financial construction disputes involve disagreements over compensation for completed work, including late payments, nonpayment, withheld retainage or disputed change order values. These disputes frequently surface during progress billing or project closeout, when parties contest final account balances, pricing assumptions or entitlement to additional costs, creating cash flow strain and increasing the risk of formal dispute resolution. Non-payment or late payment: Disputes arise when contractors or subcontractors are unpaid or paid late for completed construction work. Underpayment or withheld retainage: Conflicts occur over partial payments, withheld retainage amounts or improper deductions from certified payment applications. Change order pricing disagreements: Parties dispute the valuation, pricing methodology or entitlement related to approved or disputed change orders. Final account settlement disputes: Disagreements arise during closeout over final costs, adjustments, claims and release of remaining contract balances. /wp-content/uploads/2022/01/Construction-Schedule-Template.png Get your free Construction Schedule Template Use this free Construction Schedule Template to manage your projects better. Get the Template Schedule Delay Construction Disputes Schedule delay construction disputes involve disagreements over project delays and responsibility for time impacts. Common issues include excusable versus non-excusable delays, concurrent delays and entitlement to time extensions or compensation. Disputes may also arise over liquidated damages or acceleration claims when contractors are required to expedite work to recover lost time. Excusable vs non-excusable delays: Disputes involve determining whether delays qualify for time extensions or compensation under contract terms. Concurrent delays: Conflicts arise when multiple parties contribute to overlapping delays, complicating responsibility and entitlement assessments. Liquidated damages: Disputes occur over entitlement, enforceability or calculation of liquidated damages for late project completion. Acceleration claims: Contractors claim additional compensation when forced to expedite work to recover the schedule without formal approval. Related: 20 Best Construction Scheduling Software for 2026 (Free & Paid) Quality and Workmanship Construction Disputes Quality and workmanship construction disputes arise when completed work fails to meet contractual standards, specifications or performance expectations. These disputes can involve defective work, rejected installations or disagreements over inspection results. Determining responsibility for rework, corrective action and associated costs is often contentious, particularly when quality standards, inspection criteria or acceptance procedures are not clearly defined in the contract. Defective work: Disputes arise when completed work fails to meet contractual quality standards or functional requirements. Non-conformance with specifications: Conflicts occur when work doesn’t comply with technical specifications, codes or agreed construction standards. Rework responsibility: Parties dispute who bears responsibility and cost for correcting defective or non-compliant construction work. Inspection or acceptance disputes: Disagreements arise when work is rejected, conditionally accepted or disputed during inspections or commissioning. Related: Quality Control Template Site Condition Construction Disputes Site condition construction disputes occur when actual site conditions differ from what was represented or reasonably anticipated in contract documents. Unforeseen subsurface conditions, environmental issues or utility conflicts can significantly impact the cost, safety and schedule. These disputes often hinge on risk allocation clauses, notice requirements and whether conditions qualify as differing site conditions under the construction contract. Differing site conditions: Disputes arise when actual site conditions differ materially from contract assumptions, affecting cost, schedule, risk allocation and entitlement determinations outcomes. Unforeseen subsurface conditions: Conflicts occur over unexpected soil, rock or groundwater conditions discovered during excavation, impacting design, methods, costs, safety and schedules significantly. Utilities conflicts: Disputes involve unknown, mislocated or undocumented utilities causing delays, redesign, damage, service interruptions and responsibility disagreements between project parties involved. Environmental or geotechnical issues: Conflicts arise from contamination, hazardous materials or geotechnical instability requiring remediation, permits, redesign and additional time or cost impacts assessments. Subcontractor and Supplier Construction Disputes Subcontractor and supplier construction disputes typically involve performance, payment or contractual alignment issues across project tiers. Misaligned back-to-back contracts or flow-down clauses can create gaps in responsibility, while delayed payments or delivery failures can disrupt project progress. These disputes often affect multiple parties and require careful coordination to avoid cascading delays or claims. Back-to-back contract issues: Disputes arise when subcontract terms do not align with prime contract obligations, creating gaps, conflicts and risk transfer issues downstream. Flow-down clause conflicts: Conflicts occur over flow-down clauses imposing prime contract requirements on subcontractors, affecting liability, compliance and enforcement across multiple project tiers. Payment pass-through disputes: Disputes involve delayed or disputed payments passed through contractors, often tied to owner payment timing or claim outcomes disagreements persist. Performance or delivery failures: Conflicts arise when subcontractors or suppliers fail to meet performance, quality or delivery commitments, affecting project progress, costs, schedules and relationships. Related: 25 Free Excel Construction Templates Termination Construction Disputes Termination construction disputes arise when a construction contract is ended before completion, either for convenience or for cause. These disputes frequently center on whether termination was justified and what compensation is owed. Wrongful termination claims and closeout disagreements can involve significant financial exposure, reputational harm and prolonged dispute resolution if not handled carefully and in accordance with contract terms. Termination for convenience: Disputes occur over compensation, demobilization costs and entitlement when owners terminate contracts without contractor fault or proven performance failures documented. Termination for cause: Conflicts arise when termination is based on alleged default, disputed performance failures or contested contractual justification under governing contract provisions. Wrongful termination claims: Disputes involve claims that termination lacked contractual grounds, causing damages, lost profits and reputational harm to affected contracting parties involved. Closeout and compensation disputes: Conflicts occur during closeout over final payments, work valuation, claims resolution and release of contractual obligations documentation, approvals and timing disputes. /wp-content/uploads/2025/01/2025-construction-ebook-banner-ad.jpg 8 Common Causes for Construction Disputes Construction disputes rarely appear out of nowhere—they usually stem from specific underlying issues during the project lifecycle. Understanding the common causes of construction disputes helps project managers, contractors and stakeholders prevent conflicts, manage risks and maintain smoother project execution. Ambiguous Construction Contracts Vague or poorly drafted construction contracts are one of the most common sources of disputes. Unclear language around the scope of work, payment terms, risk allocation or responsibilities leaves room for multiple interpretations. When expectations differ between parties, even minor issues can escalate into formal construction disputes. Scope Creep Scope creep occurs when work expands beyond the original agreement without proper documentation, approval or compensation. Informal requests, design clarifications or field changes can quietly add cost and time. When these additions aren’t formally managed, disagreements arise over responsibility, pricing and contractual entitlement. Incomplete Construction Design Documents Incomplete or inaccurate drawings and specifications often lead to disputes during construction. Missing details, coordination errors or conflicting documents force contractors to make assumptions, which can result in rework, delays and added costs. Disputes arise when parties disagree over responsibility for design gaps or errors. Poor Communication Between Parties Breakdowns in communication between owners, contractors, subcontractors and designers frequently lead to construction disputes. Delayed responses, undocumented decisions and inconsistent information create misunderstandings. Without clear communication channels and written records, minor issues can grow into claims, disputes or formal legal action. Unrealistic Construction Plan Overly aggressive schedules, insufficient budgets or inadequate resource planning can set projects up for conflict from the start. When expectations don’t align with actual site conditions or production rates, pressure increases across the project. This often results in disputes over delays, costs and performance obligations. /wp-content/uploads/2024/06/Gantt-chart-resource-allocation-features-600x280.webpLearn more Construction Delays Delays are a leading cause of construction disputes, especially when responsibility is contested. Weather events, labor shortages, material issues or coordination failures can impact schedules. Disputes arise when parties disagree over whether delays are excusable, compensable or subject to liquidated damages. Unforeseen Project Risks Unexpected site conditions, regulatory changes, supply chain disruptions or economic shifts can introduce risks that weren’t fully anticipated. When contracts don’t clearly address how these risks are allocated, disputes emerge over cost impacts, schedule extensions and entitlement to additional compensation. /wp-content/uploads/2023/11/risk-image-lightmode-600x331.pngLearn more Flawed Change Management Process A weak change management process often leads to disputes over scope, cost and schedule impacts. When changes aren’t documented, priced or approved promptly, disagreements arise later during billing or closeout. Clear procedures for change orders help prevent disputes and protect all project stakeholders. How to Handle Construction Disputes: Construction Dispute Resolution Process Resolving construction disputes requires a clear, structured approach that protects contractual rights while minimizing delays and costs. Understanding the construction dispute resolution process helps project stakeholders address conflicts early, choose the right resolution method, and keep construction projects moving forward with less disruption and risk. 1. Review the Contract and Project Documents Start by thoroughly reviewing the construction contract, project drawings, specifications and correspondence. Understanding the agreed-upon terms, obligations and responsibilities helps identify potential breaches, ambiguities or conflicts. A careful document review lays the foundation for resolving disputes accurately and fairly. 2. Identify the Dispute Type and Root Cause Determine whether the dispute involves payment, schedule, quality, site conditions or subcontractor performance. Analyze the underlying cause, such as design errors, unforeseen conditions or contract misinterpretation. Understanding the root issue ensures the chosen resolution method directly addresses the conflict and prevents recurrence. 3. Document Facts, Impacts and Supporting Evidence Compile a detailed record of events, correspondence, delays, costs and damages. Include photographs, inspection reports and other evidence. Clear documentation strengthens your position during negotiation, mediation or litigation and provides an objective basis for assessing liability and compensation. 4. Provide Formal Notice to the Other Party Notify the other party of the dispute in writing according to contract requirements. Include a clear summary of the issue, impacted obligations and desired resolution. Providing formal notice establishes a documented timeline and demonstrates professionalism while preserving legal rights. 5. Attempt a Construction Dispute Resolution Method Before resorting to litigation, use contractually agreed alternative dispute resolution methods. Options such as mediation, arbitration, adjudication or negotiation allow parties to resolve conflicts efficiently. Engaging early often reduces costs, maintains relationships and achieves mutually acceptable outcomes. Construction Dispute Mediation: Mediation involves a neutral third party facilitating discussion between disputing parties. The mediator helps clarify issues, explore options and guide parties toward a voluntary, non-binding resolution. Mediation is collaborative, cost-effective and often preserves ongoing working relationships. Construction Dispute Adjudication: Adjudication provides a rapid, temporary decision by a neutral adjudicator. The ruling is binding unless challenged later. It addresses urgent disputes, often related to payments or scheduling issues, keeping the project moving. Construction Dispute Arbitration: Arbitration is a formal, legally binding process where a neutral arbitrator or panel decides the outcome. It is less public than litigation, can be faster and allows for specialized expertise in construction law. Arbitration awards are enforceable in courts. Construction Dispute Negotiation: Negotiation involves direct discussions between parties to reach a mutually agreeable solution. It’s flexible, informal and can resolve disputes quickly without third-party involvement. Dispute Review Board (DRB) or Dispute Adjudication Board (DAB): A DRB or DAB consists of neutral experts who review project issues periodically and provide recommendations or decisions. These boards prevent disputes from escalating and encourage collaboration through early intervention during project execution. Expert Determination: An independent expert evaluates technical or specialized issues, such as engineering or design matters. Their determination provides a fast, authoritative resolution for highly technical disputes that might otherwise require lengthy investigation or litigation. Partnering Session or Executive Escalation Meeting: Senior management from both parties convenes to review disputes, align priorities and resolve issues collaboratively. 6. Escalate to Litigation Only If Necessary If all alternative resolution methods fail, litigation becomes the final recourse. It is costly, time-consuming and public. Escalate disputes to a construction litigation attorney or court only after exploring mediation, arbitration and negotiation, ensuring all contractual obligations have been respected. Free Related Construction Project Management Templates Project management templates are a simple and effective way to streamline work, especially in construction projects. We have hundreds of free templates on our site, and below are only a few that relate to preventing construction disputes. Construction Scope of Work Template This template helps you clearly define project responsibilities, deliverables, and expectations before work begins. A well-documented scope of work reduces ambiguity, minimizes misunderstandings between parties, and strengthens your position if a construction dispute arises over contractual obligations. Construction Budget Template Track and manage project costs with this budget template to prevent payment disputes and claims over unforeseen expenses. Accurate budgeting helps stakeholders agree on financial expectations up front, paving the way for clearer communication and fewer conflicts over additional costs or change orders. Construction Risk Assessment Template Use this risk assessment template to identify, evaluate, and plan for potential construction risks early in the project. By anticipating common causes of disputes, such as schedule delays, site conditions or contract gaps, you can implement mitigation strategies and reduce the likelihood of disputes later. How ProjectManager Helps Prevent Construction Disputes ProjectManager helps reduce construction disputes by improving clarity, accountability and communication across every phase of a project. Centralized project data ensures all parties work from the same information, minimizing misunderstandings before they escalate into claims or legal conflicts. Build Detailed Construction Schedules Interactive Gantt charts allow construction teams to build and adjust detailed construction schedules, set task dependencies and identify the critical path in one convenient location. By clearly visualizing timelines and delays, teams can proactively address potential disputes related to late delivery, acceleration claims or liquidated damages. Plus, with features like version control, it’s easy to track all project updates to lessen the chance of construction disputes. /wp-content/uploads/2022/02/construction-gantt-2024.png Related Construction Project Management Content 8 Free Construction Forms for Excel and Word 14 Types of Construction Contracts: Pros, Cons & Best Practices How to Manage a Construction Project Step by Step 10 Types of Construction Projects with Examples The Construction Process Explained Step-by-Step ProjectManager is online construction project management software that connects teams, whether they’re in the office or on the job site. They can share files, comment at the task level and stay updated with email and in-app notifications. Get started with ProjectManager today for free. The post How to Handle Construction Disputes: Causes & Resolution Methods appeared first on ProjectManager. View the full article

Global companies offloaded everything from ice cream to cement businesses in 2025View the full article

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web. Google Business Profiles adds new help page for requesting reviews via links or QR codes. Google Ads search term report has quick filters...View the full article

Wall Street’s S&P 500 is up 17%, beating analysts’ forecasts, while broader global index has risen 20%View the full article

Zohran Mamdani was a trailblazing candidate whom many in his city of 8 million — some with hope, some with trepidation — expect to be a disruptive New York mayor. The democratic socialist’s plans for his first day in office on Thursday nod to his politics and priorities, without straying far from his predecessors with a sober official midnight oath-taking followed by a more celebratory ceremony in the afternoon. New York law spells out that four-year mayoral terms start on the January 1 after elections. To avoid any ambiguity about who’s in charge of America’s most populous city, it has become a tradition to hold a small midnight swearing-in. Mamdani has chosen as the site of his midnight oath the Old City Hall subway stop, which was decommissioned in the middle of the previous century and is accessible only a few times a year through guided tours. The subway site, according to Mamdani’s transition team, reflects his “commitment to the working people who keep our city running every day.” Mamdani, a 34-year-old former state lawmaker, promised a freeze on rents and free buses and childcare, building a campaign around affordability issues that some have seen as a path forward for his Democratic Party around the country ahead of midterm elections. Mamdani inspired a record-breaking turnout of more than 2 million voters and took 50 percent, nearly 10 points ahead of Andrew Cuomo running as an independent and well ahead of Republican Curtis Sliwa. New York State Attorney General Letitia James, who was among Mamdani’s earliest prominent backers, was to administer the midnight oath to Mamdani. During the first administration of President Donald The President, James began investigating his business practices in New York, resulting in a judge finding in 2024 that The President fraudulently overstated his net worth to dupe lenders. The The President administration has targeted James during his second term, accusing her of mortgage fraud. Grant Reeher, a Syracuse University political science professor, said the role James was to play in the inauguration sent a message to core supporters that Mamdani is “going to be independent of the president.” INAUGURATION OF A NEW ERA The Uganda-born Mamdani, who will be New York City’s first Muslim mayor, has been a sharp critic of The President on issues such as immigration and said his differences with the president were numerous after a warm White House meeting. But being sworn in by the state attorney general may say more about Mamdani’s political alliances than rivalries. In 2014 Bill de Blasio, whom Mamdani regards as the best New York City mayor of his lifetime, was sworn in privately by then-New York Attorney General Eric Schneiderman at the start of the first of his two terms. Senator Bernie Sanders, a progressive, Brooklyn-born Vermont senator whom Mamdani calls his inspiration, presided over de Blasio’s public inauguration ceremony in 2018 and will play a similar role for Mamdani. Liberal Democratic U.S. Representative Alexandria Ocasio-Cortez is also on the inauguration ceremony agenda. Plans for Mamdani’s public inauguration include a ceremony on City Hall’s steps and a program of music and speeches in front of 4,000 guests gathered in City Hall Plaza. In addition, tens of thousands of people will be able to watch a livestream of what Mamdani’s team has dubbed the “Inauguration of a New Era” in free viewing areas set up along Broadway. Mamdani raised $2.6 million for the transition and celebrations from nearly 30,000 contributors, more than other mayors on record in this century, both by the total and single donations, according to official campaign data that presents disclosures of inaugural expenses beginning with Michael Bloomberg’s first term in 2001. Sami Zaman, the owner of Astoria’s low-key Afghan restaurant Sami’s Kabab House, where Astoria resident Mamdani filmed a campaign video with Sanders, was on the inaugural committee alongside filmmakers, writers and activists. After becoming mayor, Mamdani will move from his one-bedroom Astoria apartment, protected from sharp price hikes by the city rent-stabilization program, to Gracie Mansion, the official residence of New York City mayors on Manhattan’s upscale Upper East Side. Bankers and others in New York, the nation’s financial capital, had expressed concern about Mamdani but since his election they have explored how to work with him. The city has had another mayor associated with democratic socialism, David Dinkins. Dinkins did not make much of his association with the Democratic Socialists of America. During his 1990-1993 term he overcame budget deficits and persuaded private businesses to remain in New York, according to city archivists. —Maria Tsvetkova, Reuters View the full article

Auckland rang in 2026 with a downtown fireworks display launched from New Zealand’s tallest structure, Sky Tower, making it the first major city to greet the new year at a celebration dampened by rain. South Pacific countries are the first to bid farewell to 2025. Clocks strike midnight in Auckland, a population of 1.7 million, 18 hours before the famous ball drops in New York’s Times Square. The five-minute display involved 3,500 fireworks launched from various floors of the 240-meter (787-foot) Sky Tower. Smaller community events were canceled across New Zealand’s North Island on Wednesday due to forecasts of rain and possible thunderstorms. Australia plans defiant celebration after country’s worst mass shooting Australia’s east coast welcomes 2026 two hours after New Zealand, but in Sydney, the country’s largest city, celebrations will be held under the pall of Australia’s worst mass shooting in almost 30 years. Two gunmen targeted a Hannukah celebration at Bondi Beach on Dec. 14, killing 15 and wounding 40. A heavy police presence monitored the thousands who thronged to the downtown waterfront on Wednesday to watch a fireworks show centered on the Sydney Harbor Bridge. Many officers openly carried rapid-fire rifles, in a first for the annual event. An hour before midnight, the massacre victims will be commemorated with one minute of silence while images of a menorah are projected on the bridge pylons. The crowd has been invited to show their solidarity with Australia’s Jewish community by shining their phone torches across the harbor. New South Wales Premier Chris Minns urged Sydney residents not to stay away through fear, saying extremists would interpret smaller crowds at New Year’s Eve festivities as a victory. “We can’t be in a situation where this horrible, criminal, terrorist event changes the way we live in our beautiful city,” Minns told reporters on Wednesday. “We have to show defiance in the face of this terrible crime and say that we’re not going to be cowered by this kind of terrorism,” he added. Indonesia and Hong Kong hold subdued events In Indonesia, one of Australia’s nearest neighbors, cities scaled back New Year’s Eve festivities as a gesture of solidarity with communities devastated by catastrophic floods and landslides that struck parts of Sumatra island a month ago, claiming more than 1,100 lives. The capital, Jakarta, will not ring in 2026 with its usual fanfare, choosing instead subdued celebrations with a calm and reflective program centered on prayers for victims, city Gov. Pramono Anung said last week. Makassar Mayor Munafri Arifuddin urged residents of one of Indonesia’s largest cities to forgo parties altogether, calling for prayer and reflection instead. “Empathy and restraint are more meaningful than fireworks and crowds,” he said. Concerts and fireworks on Indonesia’s tourist island of Bali have been canceled and replaced with a cultural arts event featuring 65 groups performing traditional dances. Hong Kong, too, will ring in 2026 without the usual spectacular and colorful explosions in the sky over its iconic Victoria Harbor, after a massive fire in November killed at least 161 people. The city’s tourism board will instead host a music show featuring soft rock duo Air Supply and other singers in Central, a business district. The facades of eight landmarks will turn into giant countdown clocks presenting a three-minute light show at midnight. Many parts of Asia welcome the new year by observing age-old traditions. In Japan, crowds will gather at a Buddhist temple in Tokyo for a bell striking at midnight. In the South Korean capital Seoul, a bell tolling and countdown ceremony will be held at the Bosingak Pavilion. China’s Xi renews threats against Taiwan Chinese President Xi Jinping in a New Year’s Eve address broadcast by state media hailed his country’s technological progress in areas such as artificial intelligence and semiconductors while renewing threats against Taiwan, which it claims as part of its sovereign territory. “We Chinese on both sides of the Taiwan Strait share a bond of blood and kinship,” he said. “The reunification of our motherland, a trend of the times, is unstoppable.” China this week launched large-scale military drills around the island. Berliners celebrate in snow Tourists and Berliners alike marked the end of 2025 by enjoying snowfall, taking selfies and making snowmen in front of the German capital’s cathedral and the iconic Brandenburg Gate. The famous Berlin TV Tower was nearly invisible thanks to the falling flakes and fog. Associated Press writers around the world contributed to this report. —Associated Press View the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. Smart glasses have promised convenience for years, but few have felt practical enough to wear daily. The Ray-Ban Meta Smart Glasses (Gen 1) come closer by keeping things familiar. They look like classic Wayfarers, not a tech experiment, which lowers the barrier right away. Right now, they’re also easier to justify on price. The matte black version with polarized lenses is 25% off at $246.75, down from $329, which is the lowest price so far, according to price trackers. A glossy black version with clear lenses costs less at $224.25 if you don’t need sun protection. Ray-Ban Meta Smart Glasses (Gen 1) $246.75 at Amazon $329.00 Save $82.25 Get Deal Get Deal $246.75 at Amazon $329.00 Save $82.25 The real test is whether they fit into your routine without getting in the way. At 49 grams, they’re a bit heavier than standard Ray-Bans, and if you use prescription lenses, you’ll feel that extra weight after a while. In short bursts, though, they’re easy to live with. Tapping the frame to snap a photo or record 1080p video feels natural when your phone is in your pocket or bag. The 12 MP ultra-wide camera captures a lot of what’s in front of you and handles movement well enough for walks or events. That said, everything is recorded vertically, which should work fine for social media but limits what you can do with the footage later. Meta AI is where these glasses either win you over or leave you cold. You can ask simple questions, send texts, manage music, or use live language translation that keeps up with real conversations (which is genuinely helpful when traveling, as noted by our senior staff writer in his review), but these won’t book trips or handle complicated requests. Also, its open-ear speakers let you listen to music or take calls while staying aware of traffic and people around you. That trade-off favors awareness over audio quality, which makes sense for everyday use. The potential downside is its battery life, which lasts about four hours, with the case adding up to eight more charges, so you’ll need to think about charging if you plan to wear them all day. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $148.99 (List Price $179.00) Sony WH-1000XM5 — $248.00 (List Price $399.99) Samsung Galaxy Tab A9+ 10.9" 64GB Wi-Fi Tablet (Graphite) — $149.99 (List Price $219.99) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Amazon Fire TV Stick 4K Plus — $29.99 (List Price $49.99) Deals are selected by our commerce team View the full article

Effective customer management is critical for any business aiming for long-term success. By focusing on five fundamental strategies, you can markedly improve your interactions with customers. These strategies include active listening, personalization, clear communication, anticipating needs, and resolving issues proactively. Each of these components plays an important role in building strong relationships and improving customer satisfaction. Comprehending how to implement these strategies can transform your approach to customer management and yield impressive results. What’s the first step you’ll take? Key Takeaways Active Listening: Fully engage with customers to build trust and increase satisfaction by understanding their words and non-verbal cues. Personalization: Tailor interactions based on customer preferences and history to enhance engagement and loyalty. Transparent Communication: Maintain honesty and clarity about policies to boost customer satisfaction and loyalty through consistent messaging. Anticipating Needs: Use data analysis to predict customer requirements and proactively offer solutions, strengthening trust and retention. Proactive Issue Resolution: Address potential problems early and communicate effectively to turn negative experiences into opportunities for loyalty growth. Active Listening: The Foundation of Effective Communication Active listening serves as the foundation of effective communication, as it requires you to fully concentrate on a customer’s words and non-verbal signals. By practicing active listening, you improve customer interactions and build trust and rapport with your customers. Studies show that 70% of effective communication relies on this skill, allowing you to better understand customer needs and concerns. When customers feel valued and understood, it can lead to a 25% increase in customer satisfaction. Empathy plays a critical role in active listening, enabling customer service representatives to respond aptly and create a positive emotional connection. Furthermore, incorporating active listening techniques can greatly reduce misunderstandings, which improves resolution rates and elevates the overall customer experience. Personalization: The Key to Connecting on a Deep Level Personalization is essential for building strong connections with customers, as it involves recognizing and catering to their unique preferences, needs, and behaviors. In customer relationship management, effective personalization improves engagement and nurtures loyalty. By utilizing data analytics to analyze purchasing history, you can offer customized solutions that resonate with your audience. This approach not merely improves customer satisfaction but also creates memorable experiences, reinforcing emotional bonds. Studies show that personalized communication can increase conversion rates greatly, often by up to ten times. When customers feel understood, they’re more likely to make repeat purchases; in fact, 80% of consumers prefer brands that offer personalized experiences. Transparent and Clear Communication Though many factors influence customer satisfaction, transparent and clear communication stands out as a cornerstone of effective customer management strategies. When you prioritize honesty about policies like pricing and delivery timelines, you can improve customer satisfaction by up to 20%. Utilizing clear communication channels, such as FAQs and customer support systems, can lead to a 30% decrease in inquiries and complaints. The benefits of customer relationship management become evident as organizations that embrace transparency often see a 25% increase in customer loyalty and retention rates. The role of CRM in this process is vital, as effective customer relationship management communication guarantees consistent messaging across all touchpoints, resulting in a 15% improvement in overall customer experience ratings. Implementing CRM software for customer service can streamline these efforts, making customer management more efficient and effective. Anticipating Customer Needs To effectively anticipate customer needs, it’s essential to comprehend their businesses and objectives, as this knowledge enables you to provide proactive solutions that boost satisfaction and loyalty. The benefits of a CRM system lie in its ability to consolidate customer relationship management data, allowing you to identify trends and predict future needs. For instance, by analyzing purchasing behavior, you can tailor your offerings effectively. Proactive communication plays a key role here; informing customers about upcoming product releases or service updates can strengthen trust and cultivate a partnership. Companies that excel in anticipating customer needs often see customer retention rates increase by up to 15%, greatly impacting customer lifetime value. Examples of successful sales and client relationship management include personalized marketing strategies that address individual preferences. In the end, grasping how CRM works empowers you to build long-term relationships, positioning your business as a reliable partner in your customers’ success. Proactively Resolving Issues Proactively resolving issues is crucial for maintaining high customer satisfaction and loyalty, as it shows your commitment to service excellence. By anticipating problems before they arise, you can improve customer relationships and boost retention rates. Here’s how proactive issue resolution benefits your business: Strategy Benefit Impact on Customer Relations Implement feedback systems Identify potential issues early Build customer trust Effective communication Timely updates and solutions Improve customer relationship Customized solutions Meet specific customer needs Increase customer retention rates Address negative experiences Turn issues into growth Cultivate long-term loyalty Understanding customer relationship management definition helps you realize that effective communication is key. By focusing on proactive strategies in crm marketing, you can greatly improve the customer relationship management experience, finally leading to better customer trust and satisfaction. Frequently Asked Questions What Are the 7 Essentials to Excellent Customer Service? To achieve excellent customer service, focus on seven fundamentals: actively listen to understand customer needs, personalize interactions based on their history, and maintain transparent communication about policies and pricing. Proactively resolve issues and seek feedback to show commitment to improvement. Furthermore, celebrate customer successes to strengthen relationships. What Are the 7 C’s of CRM? The 7 C’s of CRM are crucial principles guiding effective customer relationship management. They include Customer, which emphasizes comprehension of customer needs; Cost, focusing on the balance of acquisition and retention expenses; Convenience, ensuring seamless interactions across channels; Communication, promoting transparent dialogue; Community, nurturing connections among customers; Content, delivering relevant information; and Compliance, adhering to regulations. What Are the 7 R’s of Customer Service? The 7 R’s of customer service are crucial for meeting customer needs effectively. They include the Right Product, ensuring offerings match expectations; Right Time, focusing on timely delivery; Right Place, highlighting accessibility; Right Quantity, which involves meeting demand accurately; Right Price, ensuring affordability; Right Information, emphasizing clear communication; and Right Service, providing personalized assistance. What Are the 4 P’s of Service Strategy? The 4 P’s of service strategy are Product, Price, Place, and Promotion. Product focuses on the quality and features of the service you offer, ensuring it meets customer expectations. Price involves setting a pricing strategy that balances affordability with perceived value. Place refers to how and where you deliver your services, making them accessible to customers. Finally, Promotion encompasses the methods you use to communicate and market your services effectively to potential clients. Conclusion Incorporating these five crucial strategies—active listening, personalization, transparent communication, anticipating needs, and proactive issue resolution—can greatly improve your customer management efforts. By cultivating trust and engagement through customized experiences and clear communication, you can better meet customer expectations. Anticipating needs and addressing issues quickly further demonstrates your commitment to service excellence. In the end, applying these approaches not just strengthens customer relationships but additionally drives retention and satisfaction, positioning your business for long-term success in a competitive environment. Image via Google Gemini This article, "5 Essential Strategies for Effective Customer Management" was first published on Small Business Trends View the full article

Effective customer management is critical for any business aiming for long-term success. By focusing on five fundamental strategies, you can markedly improve your interactions with customers. These strategies include active listening, personalization, clear communication, anticipating needs, and resolving issues proactively. Each of these components plays an important role in building strong relationships and improving customer satisfaction. Comprehending how to implement these strategies can transform your approach to customer management and yield impressive results. What’s the first step you’ll take? Key Takeaways Active Listening: Fully engage with customers to build trust and increase satisfaction by understanding their words and non-verbal cues. Personalization: Tailor interactions based on customer preferences and history to enhance engagement and loyalty. Transparent Communication: Maintain honesty and clarity about policies to boost customer satisfaction and loyalty through consistent messaging. Anticipating Needs: Use data analysis to predict customer requirements and proactively offer solutions, strengthening trust and retention. Proactive Issue Resolution: Address potential problems early and communicate effectively to turn negative experiences into opportunities for loyalty growth. Active Listening: The Foundation of Effective Communication Active listening serves as the foundation of effective communication, as it requires you to fully concentrate on a customer’s words and non-verbal signals. By practicing active listening, you improve customer interactions and build trust and rapport with your customers. Studies show that 70% of effective communication relies on this skill, allowing you to better understand customer needs and concerns. When customers feel valued and understood, it can lead to a 25% increase in customer satisfaction. Empathy plays a critical role in active listening, enabling customer service representatives to respond aptly and create a positive emotional connection. Furthermore, incorporating active listening techniques can greatly reduce misunderstandings, which improves resolution rates and elevates the overall customer experience. Personalization: The Key to Connecting on a Deep Level Personalization is essential for building strong connections with customers, as it involves recognizing and catering to their unique preferences, needs, and behaviors. In customer relationship management, effective personalization improves engagement and nurtures loyalty. By utilizing data analytics to analyze purchasing history, you can offer customized solutions that resonate with your audience. This approach not merely improves customer satisfaction but also creates memorable experiences, reinforcing emotional bonds. Studies show that personalized communication can increase conversion rates greatly, often by up to ten times. When customers feel understood, they’re more likely to make repeat purchases; in fact, 80% of consumers prefer brands that offer personalized experiences. Transparent and Clear Communication Though many factors influence customer satisfaction, transparent and clear communication stands out as a cornerstone of effective customer management strategies. When you prioritize honesty about policies like pricing and delivery timelines, you can improve customer satisfaction by up to 20%. Utilizing clear communication channels, such as FAQs and customer support systems, can lead to a 30% decrease in inquiries and complaints. The benefits of customer relationship management become evident as organizations that embrace transparency often see a 25% increase in customer loyalty and retention rates. The role of CRM in this process is vital, as effective customer relationship management communication guarantees consistent messaging across all touchpoints, resulting in a 15% improvement in overall customer experience ratings. Implementing CRM software for customer service can streamline these efforts, making customer management more efficient and effective. Anticipating Customer Needs To effectively anticipate customer needs, it’s essential to comprehend their businesses and objectives, as this knowledge enables you to provide proactive solutions that boost satisfaction and loyalty. The benefits of a CRM system lie in its ability to consolidate customer relationship management data, allowing you to identify trends and predict future needs. For instance, by analyzing purchasing behavior, you can tailor your offerings effectively. Proactive communication plays a key role here; informing customers about upcoming product releases or service updates can strengthen trust and cultivate a partnership. Companies that excel in anticipating customer needs often see customer retention rates increase by up to 15%, greatly impacting customer lifetime value. Examples of successful sales and client relationship management include personalized marketing strategies that address individual preferences. In the end, grasping how CRM works empowers you to build long-term relationships, positioning your business as a reliable partner in your customers’ success. Proactively Resolving Issues Proactively resolving issues is crucial for maintaining high customer satisfaction and loyalty, as it shows your commitment to service excellence. By anticipating problems before they arise, you can improve customer relationships and boost retention rates. Here’s how proactive issue resolution benefits your business: Strategy Benefit Impact on Customer Relations Implement feedback systems Identify potential issues early Build customer trust Effective communication Timely updates and solutions Improve customer relationship Customized solutions Meet specific customer needs Increase customer retention rates Address negative experiences Turn issues into growth Cultivate long-term loyalty Understanding customer relationship management definition helps you realize that effective communication is key. By focusing on proactive strategies in crm marketing, you can greatly improve the customer relationship management experience, finally leading to better customer trust and satisfaction. Frequently Asked Questions What Are the 7 Essentials to Excellent Customer Service? To achieve excellent customer service, focus on seven fundamentals: actively listen to understand customer needs, personalize interactions based on their history, and maintain transparent communication about policies and pricing. Proactively resolve issues and seek feedback to show commitment to improvement. Furthermore, celebrate customer successes to strengthen relationships. What Are the 7 C’s of CRM? The 7 C’s of CRM are crucial principles guiding effective customer relationship management. They include Customer, which emphasizes comprehension of customer needs; Cost, focusing on the balance of acquisition and retention expenses; Convenience, ensuring seamless interactions across channels; Communication, promoting transparent dialogue; Community, nurturing connections among customers; Content, delivering relevant information; and Compliance, adhering to regulations. What Are the 7 R’s of Customer Service? The 7 R’s of customer service are crucial for meeting customer needs effectively. They include the Right Product, ensuring offerings match expectations; Right Time, focusing on timely delivery; Right Place, highlighting accessibility; Right Quantity, which involves meeting demand accurately; Right Price, ensuring affordability; Right Information, emphasizing clear communication; and Right Service, providing personalized assistance. What Are the 4 P’s of Service Strategy? The 4 P’s of service strategy are Product, Price, Place, and Promotion. Product focuses on the quality and features of the service you offer, ensuring it meets customer expectations. Price involves setting a pricing strategy that balances affordability with perceived value. Place refers to how and where you deliver your services, making them accessible to customers. Finally, Promotion encompasses the methods you use to communicate and market your services effectively to potential clients. Conclusion Incorporating these five crucial strategies—active listening, personalization, transparent communication, anticipating needs, and proactive issue resolution—can greatly improve your customer management efforts. By cultivating trust and engagement through customized experiences and clear communication, you can better meet customer expectations. Anticipating needs and addressing issues quickly further demonstrates your commitment to service excellence. In the end, applying these approaches not just strengthens customer relationships but additionally drives retention and satisfaction, positioning your business for long-term success in a competitive environment. Image via Google Gemini This article, "5 Essential Strategies for Effective Customer Management" was first published on Small Business Trends View the full article

Like everybody else, at the end of every December, I start thinking hard about what I want the next year to be like for me. You can chalk it up to all the Capricorn placements in my birth chart if you want (and I do!) or blame the cultural obsession with a "new year, new me" approach, but I take my New Year's resolutions seriously and generally try to come up with realistic, actionable plans to improve myself and my life. It's easy to identify the things I want to change and even easy to figure out how, exactly, I should do that, but that doesn't mean it's easy to stick to the new plan. Real life gets in the way no matter what year it is, but the degree to which it does that can be managed. When it comes to habit-forming, sometimes you have to play hardball. Coming off a wildly successful year of sticking to the resolutions I made 12 months ago, here's how I use penalties to succeed in my resolutions. What do I mean by New Year's resolution "penalties?"When you're trying to make a change, an intrinsic reward may not always cut it. Sure, you know that you'll boost your endorphins and strengthen your body if you go to the gym more often, but that takes time to play out and is easy to give up on if you're not seeing immediate results. I always recommend cleaning your home in bursts, bit by bit, too, so you won't get overwhelmed—but again, if you don't see fast progress, you can quickly lose motivation. I've found that the solution here is to stop looking for intrinsic motivation at all and start motivating yourself with external stakes—but more elevated, urgent ones than you might think. My extrinsic motivator for the gym is, obviously, to look better in addition to feeling better, but that takes time. My extrinsic motivator for cleaning is to make my home nice in case people come over, but what if they don't for a few weeks? The stakes need to be higher and more immediate. Sorry to say it, but you need to assign penalties to your goals, especially your New Year's resolutions. A resolution can't be as simple as, "I resolve to call my mom more often." You need an implementation strategy, like setting up a defined time for when you'll do that, plus a little extra motivation. Consider, then, "I resolve to call my mom three times per week or else I will send her a bouquet." It's easier to make three phone calls than spend over $80 on some flowers, and your mom would probably appreciate both, so the money-saving here should motivate you to get the calls done. If you aren't already, become familiar with the concept of SMART goals, which are goals that are specific, measurable, actionable, realistic, and time-bound. "I resolve to work out more" is too vague. "I resolve to go to the gym for 30 or more minutes four times per week, every week, for the first six months of the year, or else I will buy a more expensive gym membership as both punishment and motivation," on the other hand... Ideas for resolution penaltiesI use penalties all the time in my daily life and have for years. I've always been a calorie counter and nutrient tracker, but a few years ago, I noticed if I ate a particularly calorie-dense meal (which is fine!) I would simply stop entering in all my nutrient totals for that day (which was less fine). I like turning all the details of my health into measurable data, so the fact that this would snowball into me getting lackadaisical about meal tracking for a few days wasn't doing much to serve my overall goals. I implemented a personal penalty system that involved getting a treat, like a pudding cup or hot chocolate, at the end of every day when I entered all my foods honestly. That worked fine for me, since I am pretty good at holding my own self accountable, but it may not be enough for you. Nothing is actually stopping you from just eating the pudding cup with no preamble. Here are some other ideas: Tell a few people about your resolutions and schedule periodic check-ins with them. You don't want to get asked by a friend how your money-saving resolution is going and have to tell them you forgot to stash any away this week. Choose a friend who is responsible and, ideally, one who will give you a little bit of a hard time if you don't follow through. I deputized one of my friends to bother me about my financial habits three years ago and, thanks to her commitment to being as incessantly annoying as possible, paid off a bunch of bills that were hanging over my head. It turns out that what I needed was to be a little embarrassed in front of someone I respect. Bet on it. There are apps out there like Forfeit that require you to put money out upfront, then prove that you're sticking to your goals. You can submit relevant materials, like proof of a workout, to stop them from holding onto your money at the end of your pre-defined timeline. It sounds intense because it is—but if you're truly struggling to stay on top of your goals, it can work. Set yourself up to win or fail. I'll explain: When I need to clean my apartment but just can't find the motivation, I invite a friend over for dinner a few days in advance. (To be clear: I make a concrete plan instead of hoping someone will come over in the near future.) Then, knowing someone is going to enter my home at a set time that I can't change, I suddenly find the motivation to make sure it's clean. I do this in the gym, too, planning a sick outfit for, say, an event a month in advance, then working out every day with the outfit in mind. Even if no one knows what I'm up to, I'd feel bad if I canceled the dinner or switched the outfit just because I personally failed my own mission. I don't like being disappointed in myself. Recall my example of the pudding cup after a day of honest nutrient tracking, too. Not getting the pudding cup is a penalty when I fail, but getting it is a reward when I do well. Play around with the system because you might be more motivated by rewards than you are punishments. I'm motivated by daily streaks on apps, for instance, which is how I've come to be on a 288-day streak on the Peloton app. Losing that streak would be like a penalty to me now, so I stick with it, but I also incorporate other little rewards into my goal-setting. Whenever I complete a perfect two weeks of workouts, for instance, I buy myself one new activewear outfit from my favorite brand. The more I think of it, the more I realize almost all of my personal goals are tied, one way or another, to a reward or penalty. I motivate myself to sell my clothes on Poshmark by strictly upholding a one-in, one-out rule and only making clothing purchases with the money I earn from getting rid of something first, for instance. Doing it this way might seem harsh or elementary at first, but it reinforces the fact that there are consequences for every action and inaction—although, when you manufacture the consequences, they're more urgent and immediate. The long-term consequence of failing to work out consistently is poorer physical and even mental health (which might be why you've named it a New Year's resolution), but that's not immediately evident and it's harder to keep in mind on unmotivated days. Losing my Peloton streak or failing to qualify for my self-imposed rules around buying a new gym outfit are silly in comparison to decreased longevity and strength, but they're more instant, so I avoid them—and, in so doing, avoid those more serious, longer-term consequences by default. View the full article

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Thanks to my gig teaching spin classes, I have a front-row seat to a reliable annual phenomenon: My classes are packed for the first few weeks of the year as people make New Year's resolutions—but by mid-February, I'm back to teaching normal-sized groups of people who are grateful the "January joiners" have cleared out. I'm always sad to see the new faces go, though, because I do think it's possible to set a New Year's resolution and stick to it, even if it's not the norm. There are plenty of self-betterment goals you can set as a new year approaches, both in and out of the gym, but no matter what you endeavor to do, it's important to have an implementation strategy that ensures you'll actually get it done. One way you can better situate yourself for success is by attaching "cues" to your resolutions. Here's why it works, and how to do it. How to tie your New Year's resolutions to cuesThe more specific your goals are, the better they'll turn out. This is true for pretty much everything, which is why I recommend SMART goals for everything from studying to mapping out your personal productivity roadmap. For the unfamiliar, a SMART goal is a well-defined goal that includes specific, measurable, actionable, realistic, and time-bound elements, like, "I will meal prep four meals per week every week for the first three months of the year, then determine if I have the capacity to add more or should stay at four." Already, you can see how that's better than, "I will start meal prepping this year"—but SMART goals are just one option and we have more to explore. If you wake up on a Saturday morning and want to tidy up your living space, you'll have more success defining a room you want to clean up than attempting to just generally "clean the house," right? When it comes to New Year's resolutions, that specificity is important, since you're planning for 12 months of change and you'll need some kind of road map. Instead of saying your resolution is to "eat healthier," you should define what your diet is missing, then drill down on it: "I want to eat 10 more grams of protein every day," for example. This is where cues are going to become valuable. Research shows that adding a cue—literally, a set trigger for action—to your goals can help you implement them better. On a smaller scale, I've recommended this kind of approach through something called "habit stacking," which you can do when you attach a habit you want to build (like answering all of your outstanding emails every day) with one you already have down pat (like making and drinking your morning coffee). You carry out the new habit while doing the old one and, over time, the new habit becomes engrained, too. We rely on automatic processes to do the standard stuff in our daily lives, like how we just automatically turn on the coffee pot after waking up or grab keys on the way out the door. In those cases, waking up and walking out the door are actually cues that signal to our brains it's time to fulfill the second half of the process. Building your resolutions around cues will help them become second-nature habits, too. Here are some examples: If your New Year's resolution is to save a certain amount of money by December, make it something like, "When I spend $X, I'll move $Y into savings." If you want to be more productive at work, try turning the Pomodoro technique into a resolution: "When I work for 25 minutes, I'll take a five-minute break." "When I sit down at my desk, I'll answer all new emails." "When my meetings end, I'll take five minutes for meditation." "When work is over, I'll put on my sneakers and head straight to the gym." "When the 6:00 news ends, I'll call my mom." Doing it this way combines the specificity needed for realistic goal-setting with the tried-and-true method of habit stacking, setting you up for more success than a vague desire to "work out more" or "call home more" ever could. Why cues work for New Year's resolutionsThere are a few reasons tying your resolutions to existing cues will help you stick with them. First, you're creating those automatic processes in your brain, basically Pavlov-ing your subconscious self into taking action whenever your trigger occurs. It will take a few weeks of conscious effort, yes, but you will already know when you're supposed to act on your new habit, which is half the battle. Operating this way also leaves less room for error. If you don't have a defined schedule and cues in place, you can easily forget to do your new task—or maybe even actively avoid it. Sticking reminders into your calendar can help here, too, since the push alert can further emphasize that it's time to get down to business—plus, seeing a visual reminder that you have something to do can stop you from double-booking. If your cue to go to the gym is clocking out at 5, it will take a few weeks for you to get into the habit of declining an invitation to go for after-work drinks, so having it blocked out on the calendar every day after work will keep you on track. You'll need to set yourself up for success by taking a few steps to make sure your cue and action are possible, though. In the example above—"When work is over, I'll put on my sneakers..."—you need to have your gym shoes packed in your commute bag for it to work. If you have to go home between the office and the gym, you might not be so easily roused into going back out to complete the workout. My goal over the past few months has been to be more of a morning exerciser. I did a lot of lifestyle restructuring to make that possible, but among the most crucial steps was laying out my activewear, sneakers, and gym accessories the night before so when I wake up, all I have to do is put them on and leave. Stick with your cues, but give yourself some space those first few weeks. You might find that the timing you set up doesn't work well with your existing schedule. You just won't stick to the goal as well if you can't make it work. Research shows that if you're following the cue method, it will take about two months, on average, for the habit to form, so use that time to take note of what's working, what isn't, and what could be changed. If you have a goal of being more connected to friends and family, for instance, you might align your cue to call home with the time you spend doing the dishes every night, only to find you're too tired in the evening or eat out too frequently for that one to stick. Switching the cue to calling home when you get in the car to head to work in the morning might work better. Just make sure you stick to it once you figure out the best timing. View the full article

Google has rolled out fewer confirmed search ranking updates in 2025, then it did in all the past years where Google confirmed these updates. Google rolled out only four confirmed updates in 2025, before than seven in 2024, nine in 2023 and ten in 2022 and 2021.View the full article

Several months ago, back in March, Google added a screen to request reviews by sharing a link or QR code with your customers. Now, it seems Google has added a new help page on how to use this feature.View the full article

The Search terms report within Google Ads has this quick dropdown filter that lets you filter by search terms, search terms and landing pages from AI Max, search terms from Dynamic Search Ads and search terms and landing pages from Dynamic Search Ads.View the full article

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