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To boost customer satisfaction, it’s essential to utilize effective tools that improve your comprehension of customer experiences. By implementing session replay tools, real-time feedback systems, and multi-channel support, you can gain valuable insights into user interactions and quickly address concerns. Furthermore, leveraging CRM systems and customer satisfaction surveys enables personalized follow-ups and customized recommendations. These strategies help identify pain points, but there’s more to take into account for truly nurturing customer loyalty and improving engagement. Key Takeaways Utilize session replay tools to observe customer interactions and identify friction points in the user experience. Implement real-time feedback tools, such as surveys and widgets, to quickly address pain points on key conversion pages. Establish multi-channel support, including live chat and social media engagement, to provide immediate assistance and enhance customer satisfaction. Leverage customer satisfaction metrics like NPS and CSAT to measure feedback effectiveness and guide product improvements. Use CRM tools for structured follow-up strategies, personalizing outreach and reinforcing brand loyalty post-purchase. Understand Your Customer Journey—Firsthand How well do you really comprehend your customer experience? Gaining insights into the customer path can considerably improve your approach to monitoring customer satisfaction. By exploring your website anonymously, you can observe user actions that reveal both satisfaction and frustration. Tools like Session Replay let you watch how customers interact with your product and site, helping you identify friction points. Mapping the customer path is essential, as it highlights key engagement areas and stages of interaction, which informs your strategies for improvement. Moreover, analyzing customer interactions across digital assets allows you to remove blockers and guarantee consistency across all touchpoints. These customer satisfaction measurement techniques provide a clear picture of where adjustments are needed, finally leading to a more optimized experience. Grasping these elements will empower you to make informed decisions that improve your customers’ overall satisfaction and loyalty. Listen to Your Customers To truly understand your customers, you need to establish direct communication channels that allow for real-time feedback. Implementing tools like surveys and feedback widgets can help you capture insights as they happen, so you can quickly address any issues. Direct Communication Channels Establishing direct communication channels is crucial for businesses aiming to listen to their customers effectively. By conducting customer interviews and implementing surveys on your website or through personalized emails, you can gather invaluable feedback regarding customer experiences and satisfaction levels. Utilizing csat survey tools and customer satisfaction software not only streamlines this process but also improves your ability to address concerns swiftly. Monitoring social media for customer sentiments nurtures open communication and helps gauge public perception. Furthermore, running focus groups before launching new features guarantees alignment with customer expectations. Feedback widgets on key conversion pages enable real-time collection of user insights, reinforcing that you value their opinions and are committed to improving their experience with your brand. Real-Time Insight Collection Listening to your customers in real-time can greatly improve your grasp of their needs and preferences. Utilizing real-time insight collection methods, like surveys and feedback widgets, allows you to quickly identify and address pain points in the customer experience. Implementing these tools on key conversion pages can capture valuable user insights, enabling immediate improvements based on customer suggestions. Furthermore, monitoring social media for sentiments gives you a broader awareness of public perception and helps in responding proactively to concerns. Conducting focus groups before launching new features guarantees your products align with consumer expectations. Engaging customers in this feedback process not just uncovers actionable insights but likewise nurtures loyalty by making them feel valued and heard. Offer Proactive Multi-Channel Customer Support Offering proactive multi-channel customer support is essential for improving customer satisfaction and loyalty. By integrating various communication methods like email, chat, phone, and social media, you allow customers to reach out through their preferred channels. This flexibility notably impacts customer satisfaction metrics. Channel Benefits Live Chat Immediate assistance, real-time issue resolution Email Detailed responses, asynchronous support Phone Personal touch, complex inquiries handled efficiently Social Media Quick engagement, broader reach Training your support staff to navigate these channels effectively leads to quicker resolution times. Moreover, creating a thorough help center with FAQs allows customers to find answers independently, reducing response times. Utilizing customer satisfaction tools to monitor and integrate support channels improves service quality and guarantees a consistent experience, ultimately increasing customer loyalty. Act on Customer Feedback To effectively act on customer feedback, you need to share insights across teams, ensuring everyone is aligned on the voice of the customer. Tracking the impact of changes you make based on this feedback is essential for comprehending what works and what doesn’t. Furthermore, responding transparently to customer concerns cultivates trust and shows your commitment to improvement. Share Insights Across Teams Effective sharing of customer feedback across teams is crucial for driving meaningful improvements in products and services. When you share collected feedback with relevant teams, these insights can directly inform your methods of improving customer satisfaction. Regularly reviewing customer feedback data allows your organization to prioritize areas for development based on direct customer insights, nurturing a culture of responsiveness. By responding to customer reviews and acknowledging their input, you can greatly boost loyalty, as customers feel valued. Furthermore, utilizing social listening tools helps you transparently address negative feedback, demonstrating your commitment to better customer experiences. In the end, aligning this feedback with customer satisfaction KPIs guarantees that all efforts contribute to an improved customer experience and overall satisfaction. Track Impact of Changes How can you effectively track the impact of changes made in response to customer feedback? Start by regularly reviewing customer feedback data to identify trends and prioritize areas for improvement. After implementing changes, measure your customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), before and after the modifications. This will help you gauge the effectiveness of your actions. Furthermore, communicate these changes back to customers to reinforce their importance and encourage loyalty. Implement a systematic follow-up strategy to gather further insights after changes are made, allowing for continuous refinement. Finally, utilize real-time reporting tools to monitor customer sentiment and satisfaction levels immediately post-implementation, ensuring you can make swift adjustments if necessary. Respond Transparently to Concerns Responding transparently to customer concerns not just builds trust but also strengthens brand loyalty. When you address feedback openly, you improve your brand’s reputation; 70% of consumers appreciate brands that respond effectively. To measure customer satisfaction, utilize key performance indicators that reflect changes based on feedback. Companies acting on insights typically see satisfaction scores improve by 10-15%. Regularly communicating the actions taken from customer input keeps customers informed, reducing churn rates by 50%. Moreover, employing social listening tools allows you to monitor concerns in real-time, encouraging engagement and potentially increasing customer retention by up to 20%. Personalize Your User Experience Personalizing your user experience is vital for nurturing customer satisfaction and engagement, especially as businesses endeavor to meet diverse needs. To achieve this, you should develop an ideal customer profile (ICP) based on demographics and pain points. By customizing communication and experiences for different customer segments, you can greatly improve satisfaction by addressing unique needs. Utilizing customer data allows you to implement dynamic content that adapts to user behavior, cultivating a more relevant experience. Automated messaging aligned with customer pathways guarantees timely interactions, which can improve loyalty and retention. Furthermore, employing AI to monitor user behavior and provide customized product recommendations can lead to higher conversion rates. To measure the effectiveness of these strategies, consider integrating a robust customer satisfaction platform that tracks key metrics. By focusing on personalization, you’re not merely meeting customer expectations but also creating lasting relationships that boost satisfaction and engagement. Leverage NPS and CSAT Scores Many companies find that leveraging Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores is essential for grasping their customers’ experiences and loyalty. NPS measures how likely customers are to recommend your brand, whereas CSAT assesses immediate satisfaction with specific products or services. Comprehending these customer satisfaction performance indicators allows you to identify trends over time, revealing strengths and weaknesses in your offerings. Follow up With Your Customers Comprehending customer satisfaction metrics like NPS and CSAT lays the groundwork for improving customer interactions. Following up with your customers is crucial for boosting retention and reinforcing product value. Developing a structured follow-up strategy can guarantee that you connect meaningfully with buyers after their purchase. Using CRM tools to store customer interactions allows for personalized outreach, cultivating deeper relationships. You can likewise implement loyalty programs within your follow-up communications to reward repeat customers, which encourages brand loyalty and increases customer lifetime value. To refine your follow-up strategies, monitor their effectiveness through customer feedback; this data helps you understand how to measure customer satisfaction effectively. Frequently Asked Questions What Tool Is Helpful in Improving Customer Satisfaction? To improve customer satisfaction, you might consider using tools like AskNicely or Zendesk, which provide real-time feedback and multi-channel support. Hotjar offers analytics features such as heatmaps, allowing you to visualize user interactions and identify pain points. SurveyMonkey enables you to create customizable surveys for quick feedback collection, whereas Qualtrics provides advanced analytics for in-depth insights across touchpoints. These tools help you understand customer needs and improve their overall experience effectively. What Are the 7 R’s of Customer Service? The 7 R’s of customer service are essential for meeting customer expectations. They include: delivering the Right product, at the Right price, at the Right time, and in the Right place. You additionally need to provide the Right information and Right support, followed by effective Right follow-up. Each “R” plays a significant role in enhancing customer satisfaction and loyalty, ensuring you effectively address customer needs and improve overall experience. What Are the 3 C’s of Customer Satisfaction? The 3 C’s of customer satisfaction are Consistency, Communication, and Convenience. Consistency guarantees customers receive the same quality service each time, building trust. Communication involves listening to feedback and responding quickly, which boosts satisfaction. Convenience simplifies the customer experience by minimizing obstacles, making it easier for customers to access products and services. Focusing on these aspects can lead to higher customer retention and improved overall satisfaction scores, eventually benefiting your business. What Are the 4 P’s of Customer Experience? The 4 P’s of customer experience are Product, Price, Place, and Promotion. Product refers to the quality and features of what you offer. Price involves the perceived value and competitiveness of your offerings. Place focuses on how easily customers can access your products, emphasizing distribution efficiency. Finally, Promotion encompasses your marketing efforts and communication strategies, which build trust and encourage engagement. Together, these elements shape how customers perceive and interact with your brand. Conclusion Incorporating these seven crucial tools can greatly improve your customer satisfaction efforts. By comprehending your customer path, actively listening to feedback, and offering multi-channel support, you can address issues effectively. Personalizing user experiences and leveraging metrics like NPS and CSAT scores will guide your improvements. Finally, consistent follow-up with customers demonstrates commitment to their needs. Together, these strategies create a robust framework for nurturing loyalty and driving long-term success in your business. Image via Google Gemini This article, "7 Essential Tools for Boosting Customer Satisfaction" was first published on Small Business Trends View the full article

To boost customer satisfaction, it’s essential to utilize effective tools that improve your comprehension of customer experiences. By implementing session replay tools, real-time feedback systems, and multi-channel support, you can gain valuable insights into user interactions and quickly address concerns. Furthermore, leveraging CRM systems and customer satisfaction surveys enables personalized follow-ups and customized recommendations. These strategies help identify pain points, but there’s more to take into account for truly nurturing customer loyalty and improving engagement. Key Takeaways Utilize session replay tools to observe customer interactions and identify friction points in the user experience. Implement real-time feedback tools, such as surveys and widgets, to quickly address pain points on key conversion pages. Establish multi-channel support, including live chat and social media engagement, to provide immediate assistance and enhance customer satisfaction. Leverage customer satisfaction metrics like NPS and CSAT to measure feedback effectiveness and guide product improvements. Use CRM tools for structured follow-up strategies, personalizing outreach and reinforcing brand loyalty post-purchase. Understand Your Customer Journey—Firsthand How well do you really comprehend your customer experience? Gaining insights into the customer path can considerably improve your approach to monitoring customer satisfaction. By exploring your website anonymously, you can observe user actions that reveal both satisfaction and frustration. Tools like Session Replay let you watch how customers interact with your product and site, helping you identify friction points. Mapping the customer path is essential, as it highlights key engagement areas and stages of interaction, which informs your strategies for improvement. Moreover, analyzing customer interactions across digital assets allows you to remove blockers and guarantee consistency across all touchpoints. These customer satisfaction measurement techniques provide a clear picture of where adjustments are needed, finally leading to a more optimized experience. Grasping these elements will empower you to make informed decisions that improve your customers’ overall satisfaction and loyalty. Listen to Your Customers To truly understand your customers, you need to establish direct communication channels that allow for real-time feedback. Implementing tools like surveys and feedback widgets can help you capture insights as they happen, so you can quickly address any issues. Direct Communication Channels Establishing direct communication channels is crucial for businesses aiming to listen to their customers effectively. By conducting customer interviews and implementing surveys on your website or through personalized emails, you can gather invaluable feedback regarding customer experiences and satisfaction levels. Utilizing csat survey tools and customer satisfaction software not only streamlines this process but also improves your ability to address concerns swiftly. Monitoring social media for customer sentiments nurtures open communication and helps gauge public perception. Furthermore, running focus groups before launching new features guarantees alignment with customer expectations. Feedback widgets on key conversion pages enable real-time collection of user insights, reinforcing that you value their opinions and are committed to improving their experience with your brand. Real-Time Insight Collection Listening to your customers in real-time can greatly improve your grasp of their needs and preferences. Utilizing real-time insight collection methods, like surveys and feedback widgets, allows you to quickly identify and address pain points in the customer experience. Implementing these tools on key conversion pages can capture valuable user insights, enabling immediate improvements based on customer suggestions. Furthermore, monitoring social media for sentiments gives you a broader awareness of public perception and helps in responding proactively to concerns. Conducting focus groups before launching new features guarantees your products align with consumer expectations. Engaging customers in this feedback process not just uncovers actionable insights but likewise nurtures loyalty by making them feel valued and heard. Offer Proactive Multi-Channel Customer Support Offering proactive multi-channel customer support is essential for improving customer satisfaction and loyalty. By integrating various communication methods like email, chat, phone, and social media, you allow customers to reach out through their preferred channels. This flexibility notably impacts customer satisfaction metrics. Channel Benefits Live Chat Immediate assistance, real-time issue resolution Email Detailed responses, asynchronous support Phone Personal touch, complex inquiries handled efficiently Social Media Quick engagement, broader reach Training your support staff to navigate these channels effectively leads to quicker resolution times. Moreover, creating a thorough help center with FAQs allows customers to find answers independently, reducing response times. Utilizing customer satisfaction tools to monitor and integrate support channels improves service quality and guarantees a consistent experience, ultimately increasing customer loyalty. Act on Customer Feedback To effectively act on customer feedback, you need to share insights across teams, ensuring everyone is aligned on the voice of the customer. Tracking the impact of changes you make based on this feedback is essential for comprehending what works and what doesn’t. Furthermore, responding transparently to customer concerns cultivates trust and shows your commitment to improvement. Share Insights Across Teams Effective sharing of customer feedback across teams is crucial for driving meaningful improvements in products and services. When you share collected feedback with relevant teams, these insights can directly inform your methods of improving customer satisfaction. Regularly reviewing customer feedback data allows your organization to prioritize areas for development based on direct customer insights, nurturing a culture of responsiveness. By responding to customer reviews and acknowledging their input, you can greatly boost loyalty, as customers feel valued. Furthermore, utilizing social listening tools helps you transparently address negative feedback, demonstrating your commitment to better customer experiences. In the end, aligning this feedback with customer satisfaction KPIs guarantees that all efforts contribute to an improved customer experience and overall satisfaction. Track Impact of Changes How can you effectively track the impact of changes made in response to customer feedback? Start by regularly reviewing customer feedback data to identify trends and prioritize areas for improvement. After implementing changes, measure your customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), before and after the modifications. This will help you gauge the effectiveness of your actions. Furthermore, communicate these changes back to customers to reinforce their importance and encourage loyalty. Implement a systematic follow-up strategy to gather further insights after changes are made, allowing for continuous refinement. Finally, utilize real-time reporting tools to monitor customer sentiment and satisfaction levels immediately post-implementation, ensuring you can make swift adjustments if necessary. Respond Transparently to Concerns Responding transparently to customer concerns not just builds trust but also strengthens brand loyalty. When you address feedback openly, you improve your brand’s reputation; 70% of consumers appreciate brands that respond effectively. To measure customer satisfaction, utilize key performance indicators that reflect changes based on feedback. Companies acting on insights typically see satisfaction scores improve by 10-15%. Regularly communicating the actions taken from customer input keeps customers informed, reducing churn rates by 50%. Moreover, employing social listening tools allows you to monitor concerns in real-time, encouraging engagement and potentially increasing customer retention by up to 20%. Personalize Your User Experience Personalizing your user experience is vital for nurturing customer satisfaction and engagement, especially as businesses endeavor to meet diverse needs. To achieve this, you should develop an ideal customer profile (ICP) based on demographics and pain points. By customizing communication and experiences for different customer segments, you can greatly improve satisfaction by addressing unique needs. Utilizing customer data allows you to implement dynamic content that adapts to user behavior, cultivating a more relevant experience. Automated messaging aligned with customer pathways guarantees timely interactions, which can improve loyalty and retention. Furthermore, employing AI to monitor user behavior and provide customized product recommendations can lead to higher conversion rates. To measure the effectiveness of these strategies, consider integrating a robust customer satisfaction platform that tracks key metrics. By focusing on personalization, you’re not merely meeting customer expectations but also creating lasting relationships that boost satisfaction and engagement. Leverage NPS and CSAT Scores Many companies find that leveraging Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores is essential for grasping their customers’ experiences and loyalty. NPS measures how likely customers are to recommend your brand, whereas CSAT assesses immediate satisfaction with specific products or services. Comprehending these customer satisfaction performance indicators allows you to identify trends over time, revealing strengths and weaknesses in your offerings. Follow up With Your Customers Comprehending customer satisfaction metrics like NPS and CSAT lays the groundwork for improving customer interactions. Following up with your customers is crucial for boosting retention and reinforcing product value. Developing a structured follow-up strategy can guarantee that you connect meaningfully with buyers after their purchase. Using CRM tools to store customer interactions allows for personalized outreach, cultivating deeper relationships. You can likewise implement loyalty programs within your follow-up communications to reward repeat customers, which encourages brand loyalty and increases customer lifetime value. To refine your follow-up strategies, monitor their effectiveness through customer feedback; this data helps you understand how to measure customer satisfaction effectively. Frequently Asked Questions What Tool Is Helpful in Improving Customer Satisfaction? To improve customer satisfaction, you might consider using tools like AskNicely or Zendesk, which provide real-time feedback and multi-channel support. Hotjar offers analytics features such as heatmaps, allowing you to visualize user interactions and identify pain points. SurveyMonkey enables you to create customizable surveys for quick feedback collection, whereas Qualtrics provides advanced analytics for in-depth insights across touchpoints. These tools help you understand customer needs and improve their overall experience effectively. What Are the 7 R’s of Customer Service? The 7 R’s of customer service are essential for meeting customer expectations. They include: delivering the Right product, at the Right price, at the Right time, and in the Right place. You additionally need to provide the Right information and Right support, followed by effective Right follow-up. Each “R” plays a significant role in enhancing customer satisfaction and loyalty, ensuring you effectively address customer needs and improve overall experience. What Are the 3 C’s of Customer Satisfaction? The 3 C’s of customer satisfaction are Consistency, Communication, and Convenience. Consistency guarantees customers receive the same quality service each time, building trust. Communication involves listening to feedback and responding quickly, which boosts satisfaction. Convenience simplifies the customer experience by minimizing obstacles, making it easier for customers to access products and services. Focusing on these aspects can lead to higher customer retention and improved overall satisfaction scores, eventually benefiting your business. What Are the 4 P’s of Customer Experience? The 4 P’s of customer experience are Product, Price, Place, and Promotion. Product refers to the quality and features of what you offer. Price involves the perceived value and competitiveness of your offerings. Place focuses on how easily customers can access your products, emphasizing distribution efficiency. Finally, Promotion encompasses your marketing efforts and communication strategies, which build trust and encourage engagement. Together, these elements shape how customers perceive and interact with your brand. Conclusion Incorporating these seven crucial tools can greatly improve your customer satisfaction efforts. By comprehending your customer path, actively listening to feedback, and offering multi-channel support, you can address issues effectively. Personalizing user experiences and leveraging metrics like NPS and CSAT scores will guide your improvements. Finally, consistent follow-up with customers demonstrates commitment to their needs. Together, these strategies create a robust framework for nurturing loyalty and driving long-term success in your business. Image via Google Gemini This article, "7 Essential Tools for Boosting Customer Satisfaction" was first published on Small Business Trends View the full article

In an age where digital transactions are the backbone of retail, Square has announced significant updates aimed at enhancing the reliability of its platform, a move that small business owners should pay close attention to. With the increasing pace of innovation, Square is not only focusing on new product launches but is also prioritizing the performance and resilience of its existing systems. By investing heavily in platform reliability, Square aims to alleviate common pain points that sellers face, especially during peak sales periods. “Reliability translates to increased revenue, happier customers, and more peace of mind for business owners,” says Willem Avé, Head of Product at Square, emphasizing the impact of a dependable system on sales performance. One of the standout updates includes a 70% reduction in Square Reader disconnects, which can derail transactions and frustrate both staff and customers. Additionally, the company has achieved a 43% reduction in POS app crash rates, alongside a 48% increase in checkout speed. These enhancements not only streamline operations but also allow businesses to serve customers more efficiently, which is crucial during busy hours. Moreover, with Square’s strategic decision to operate critical systems across multiple Amazon Web Services regions, they effectively mitigated disruptions during an October AWS outage. As small business owners navigate the complexities of today’s commerce landscape, such reliability can be a game-changer, particularly for those relying on Square’s services to process transactions in real time. Another notable enhancement addresses the common issue of internet disruptions, which can lead to service hiccups and stalled transactions. “That’s why we’ve made meaningful enhancements to our offline payments functionality,” Avé explains. When connectivity fails, Square now automatically switches to offline payment options, ensuring that sales can continue uninterrupted. Business owners won’t have to worry about their operations coming to a standstill due to connectivity issues, which is critical for maintaining cash flow during peak times. Square is also working to empower small business owners with tools that provide greater control over their operations. With improvements to the Device Hub, which allows sellers to monitor and manage all their Square devices from a single interface, business owners can gain real-time insights into their operations. This capability enables them to troubleshoot issues immediately, whether they’re in the store or managing remotely, enhancing overall operational efficiency. While these updates present significant benefits, small business owners should also be aware of potential challenges. Implementing new technology requires training and adaptation on the part of staff. Transitioning to offline payment systems and utilizing advanced monitoring tools may necessitate a learning curve for some employees. Additionally, reliance on technology means that any technical issue could still impact sales. Furthermore, accessibility to premium networking equipment through partnerships—like the one Square has with Ubiquiti—offers great opportunities for enhanced business operations, though the initial investment may be a consideration for budget-conscious small business owners. Ensuring proper setup through professional installation may also lead to additional costs. Ultimately, Square’s commitment to improving its platform reliability reflects an understanding that trust is built through consistent performance. While continued investment in technology is required, the enhancements made this past year serve to better equip small businesses to meet customer demands, especially critical during holidays or busy periods. For small business owners seeking reliability and efficiency in their transactions, these developments signal progress that can assist in fostering a smoother operational environment. Square’s ongoing commitment indicates a positive trend for those who depend on its services and could ultimately lead to improved customer satisfaction and increased profitability. The updates are detailed further on their official site here. Image via Google Gemini This article, "Square Enhances Platform Reliability to Boost Seller Success and Peace of Mind" was first published on Small Business Trends View the full article

In an age where digital transactions are the backbone of retail, Square has announced significant updates aimed at enhancing the reliability of its platform, a move that small business owners should pay close attention to. With the increasing pace of innovation, Square is not only focusing on new product launches but is also prioritizing the performance and resilience of its existing systems. By investing heavily in platform reliability, Square aims to alleviate common pain points that sellers face, especially during peak sales periods. “Reliability translates to increased revenue, happier customers, and more peace of mind for business owners,” says Willem Avé, Head of Product at Square, emphasizing the impact of a dependable system on sales performance. One of the standout updates includes a 70% reduction in Square Reader disconnects, which can derail transactions and frustrate both staff and customers. Additionally, the company has achieved a 43% reduction in POS app crash rates, alongside a 48% increase in checkout speed. These enhancements not only streamline operations but also allow businesses to serve customers more efficiently, which is crucial during busy hours. Moreover, with Square’s strategic decision to operate critical systems across multiple Amazon Web Services regions, they effectively mitigated disruptions during an October AWS outage. As small business owners navigate the complexities of today’s commerce landscape, such reliability can be a game-changer, particularly for those relying on Square’s services to process transactions in real time. Another notable enhancement addresses the common issue of internet disruptions, which can lead to service hiccups and stalled transactions. “That’s why we’ve made meaningful enhancements to our offline payments functionality,” Avé explains. When connectivity fails, Square now automatically switches to offline payment options, ensuring that sales can continue uninterrupted. Business owners won’t have to worry about their operations coming to a standstill due to connectivity issues, which is critical for maintaining cash flow during peak times. Square is also working to empower small business owners with tools that provide greater control over their operations. With improvements to the Device Hub, which allows sellers to monitor and manage all their Square devices from a single interface, business owners can gain real-time insights into their operations. This capability enables them to troubleshoot issues immediately, whether they’re in the store or managing remotely, enhancing overall operational efficiency. While these updates present significant benefits, small business owners should also be aware of potential challenges. Implementing new technology requires training and adaptation on the part of staff. Transitioning to offline payment systems and utilizing advanced monitoring tools may necessitate a learning curve for some employees. Additionally, reliance on technology means that any technical issue could still impact sales. Furthermore, accessibility to premium networking equipment through partnerships—like the one Square has with Ubiquiti—offers great opportunities for enhanced business operations, though the initial investment may be a consideration for budget-conscious small business owners. Ensuring proper setup through professional installation may also lead to additional costs. Ultimately, Square’s commitment to improving its platform reliability reflects an understanding that trust is built through consistent performance. While continued investment in technology is required, the enhancements made this past year serve to better equip small businesses to meet customer demands, especially critical during holidays or busy periods. For small business owners seeking reliability and efficiency in their transactions, these developments signal progress that can assist in fostering a smoother operational environment. Square’s ongoing commitment indicates a positive trend for those who depend on its services and could ultimately lead to improved customer satisfaction and increased profitability. The updates are detailed further on their official site here. Image via Google Gemini This article, "Square Enhances Platform Reliability to Boost Seller Success and Peace of Mind" was first published on Small Business Trends View the full article

Plus thirteen questions to ask. By Marc Rosenberg CPA Firm Mergers: Your Complete Guide Go PRO for members-only access to more Marc Rosenberg. View the full article

Plus thirteen questions to ask. By Marc Rosenberg CPA Firm Mergers: Your Complete Guide Go PRO for members-only access to more Marc Rosenberg. View the full article

When it comes to digital note taking, you usually have two choices: Do you want E Ink, or do you want speed? Devices like the Kindle Scribe Colorsoft and the Remarkable Paper Pro have shown there's definitely an appetite for E Ink note taking, even if it can be a bit laggy. But for the most responsive digital notebook possible, you usually have to settle for something like an iPad with a stylus. Now, TCL wants to change that. The budget-friendly tablet and TV company has finally announced its first full-fledged digital notebook: the TCL Note A1 NXTPAPER. Launching on Kickstarter soon and releasing sometime in February, the trick here is a clever one: Notes taken on this device should look like they're written on paper, but the screen is as fast as a gaming monitor. That's thanks to the company's NXTPAPER technology, which isn't exactly new, but has been positioned in the past more for media consumption than creation. Unlike E Ink, which uses physical ink capsules embedded in the display, NXTPAPER uses a standard LCD screen with a matte, glare-free coating and various levels of blue light and reflection-fighting software to simulate paper. The result—which I can speak to, having gone hands-on with it over multiple CES showcases—isn't exactly as easy on the eyes as E Ink, but it is convincing, and is far more usable for just about everything that isn't just reading plain text. Considering how slow E Ink updates and how limited it is in displaying colors, that's not a bad compromise. Plus, the matte layer also acts a bit like one of those special screen protectors artists will buy to make drawing on a tablet feel more like drawing on paper. It works well enough for my chicken scratch. The Note A1 NXTPAPER runs Android, has an 11.5-inch screen that's been TUV-certified for eye comfort, and can display 16.7 million colors and refresh at 120Hz (or up to 120 frames per second). Given that the Kindle Scribe Colorsoft can only display around 4,100 colors and has a 12-14 ms response time between inputs and updating the display, that's not bad. And since there's Android here, you get a few other bonuses as well, like the ability to cast your notes or Powerpoints to a digital whiteboard. TCL hasn't said if the Note A1 will be certified for the Play Store yet, but if so, it'll also be easy to download any note taking apps you want, as well as additional goodies like comic book apps. With the high refresh rate, you could even use this notebook to watch videos. As for what sets this apart from TCL's other NXTPAPER tablets, there's a stylus included, native support for file formats ranging from Word to PDF to Excel to EPUB, and connectivity for cloud storage services like Dropbox, OneDrive, and Google Drive. Plus, if you haven't guessed from the name, there are a bunch of AI features. Credit: TCL Much like the Viwoods AIPaper, the Note A1 has AI transcription, translation, summarization, rewriting, and handwriting-to-text features built-in. TCL hasn't said how these will work yet, but a brief video of the device in action shows small glimpses. Personally, I'm most interested in the "handwriting beautification" feature, and I could see people who like doing math longhand appreciating the "handwritten formula recognition." The downside to all of this is that traditional screens don't tend to last nearly as long in between charges as E Ink ones, but with an 8,000mAh battery, TCL is hoping it can avoid that, even if it has yet to reveal official battery life numbers. When it launches, the TCL NXTPAPER will start at $549, as compared to the Kindle Scribe Colorsoft's and Remarkable Paper Pro's $630. That's a pretty significant savings, and seems worth considering, especially if you can't decide between E Ink and LCD. It won't be quite as easy on the eyes as a Kindle, but it could be far less frustrating for fast writers, while still feeling less computer-y than something like an iPad. View the full article

Whose needs are you focused on? By Martin Bissett Business Development on a Budget Go PRO for members-only access to more Martin Bissett. View the full article

Whose needs are you focused on? By Martin Bissett Business Development on a Budget Go PRO for members-only access to more Martin Bissett. View the full article

If you’re a DIY enthusiast, exploring a variety of crafting outlets can greatly expand your skills and creativity. Stores like Michaels and Hobby Lobby offer extensive selections at competitive prices, whereas JOANN Fabric and Crafts is ideal for seasonal décor projects. For those interested in unique art materials, specialty shops like Texas Art Supply and Jerrys Artarama provide valuable resources, including free lessons. Discovering these must-visit spots could transform your crafting experience. What other hidden gems await you? Key Takeaways Michaels offers a vast selection of art materials and seasonal decorations, plus a rewards program for exclusive discounts and classes. Hobby Lobby provides a one-stop shop for crafting needs, featuring a wide range of supplies and frequent sales for budget-conscious shoppers. JOANN Fabric and Crafts is ideal for DIY enthusiasts, with extensive fabric options and valuable classes for skill enhancement. Texas Art Supply boasts over 60,000 art products, competitive pricing, and knowledgeable staff to assist customers in finding specialty items. Texas Art Asylum promotes sustainable crafting with a curated selection of gently used materials, supporting eco-friendly practices for creative projects. Michaels When you’re looking for an extensive source for arts and crafts supplies, Michaels stands out as the largest chain in the U.S., catering to a variety of crafting needs. With a broad selection of art materials, fabric, and seasonal decorations, it’s a go-to for DIY enthusiasts. Located conveniently, you can find a Michaels near you, even though you’re searching for art supply stores in Grand Rapids, MI. As a craft store in Grand Rapids, Michaels offers regular sales and discounts, making it budget-friendly. Furthermore, their rewards program through the app provides access to exclusive coupons. If you want to learn new skills, Michaels likewise hosts classes and tutorials, further enhancing your crafting experience at this versatile crafting outlet. Texas Art Supply For those seeking an extensive resource for arts and crafts supplies, Texas Art Supply stands out as a premier destination. Established in the 1950s, it’s the largest stand-alone arts and crafts store in the U.S., located at 2001 Montrose Blvd, Houston, TX. With over 60,000 art products, including specialty papers and renowned brands, it caters to artists of all skill levels. You’ll find competitive pricing on Dali name-brand items, ensuring great value compared to larger chain stores. Texas Art Supply furthermore supports young artists by offering kid-friendly supplies, making it an excellent choice for families. In addition, the knowledgeable staff is dedicated to customer satisfaction, ready to assist you in finding the perfect materials for your creative projects. Texas Art Asylum At Texas Art Asylum, you’ll find a curated selection of unique and gently used art supplies, perfect for your next project. This store not only promotes sustainable art practices by offering second-hand materials but likewise features vintage books and antiques that can inspire your creativity. With budget-friendly pricing and a focus on one-of-a-kind items, it’s an excellent resource for any DIY enthusiast looking to craft with distinctive materials. Unique Craft Supplies Texas Art Asylum, located in Houston, Texas, provides crafters with an impressive array of unique supplies that cater to a variety of artistic needs. Established in 2010, this store specializes in offering new and gently used materials, ensuring budget-friendly options for all levels of crafters. You’ll find one-of-a-kind items like vintage books, antiques, and doll parts that are perfect for mixed media projects. The eclectic selection is designed to inspire creativity, allowing you to explore everything from traditional art supplies to unique finds. Sustainable Art Practices As many artists seek to express their creativity, sustainable art practices have become increasingly important in today’s environmentally conscious society. Texas Art Asylum plays an essential role in promoting sustainability by offering both new and gently used art supplies, encouraging material reuse to reduce waste. The store’s unique inventory, featuring vintage books and doll parts, caters to mixed media artists as well as supporting eco-friendly practices. Here’s a quick overview of what Texas Art Asylum offers: Feature Benefits Community Impact Gently Used Supplies Budget-friendly and eco-conscious Accessible art for everyone Vintage Inventory Unique materials for creativity Supports local artists Educational Resources Knowledge on sustainable techniques Cultivates a creative community Jerrys Artarama – Houston Known for its commitment to affordability and quality, Jerrys Artarama in Houston stands out as a premier destination for artists and crafters alike. Established in 1968, this store offers an extensive range of art supplies suitable for all skill levels. You’ll find everything from painting and drawing materials to art studio furniture, organizers, and easels. Plus, Jerrys Artarama’s YouTube channel features free art lessons, making it a valuable resource for both beginners and experienced artists. Here’s what you can expect: Quality art supplies at reasonable prices Specialty items and name-brand products Thorough selection of painting and drawing materials Art studio furniture and crucial tools Free online art lessons for skill improvement Make Jerrys Artarama your go-to for all your crafting needs! Art Supply on Almeda At Art Supply on Almeda, you’ll find a unique selection of art supplies that cater to both beginner and experienced artists alike. The store regularly hosts creative workshops and collaborates with local artists, providing you with opportunities to learn new techniques and expand your skills. Whether you need specialized materials or want to participate in a hands-on class, this store is a valuable resource for your artistic exploration. Unique Art Supplies Selection When seeking unique art supplies, Art Supply on Almeda stands out for its diverse selection customized to meet the needs of both novice and experienced artists. Located in Houston, this store is known for personalized customer service, making it easy for you to find exactly what you need. With a focus on quality and variety, here are some key offerings you can explore: Name-brand drawing supplies for all skill levels Bookbinding materials for your creative projects Unique media kits to experiment with different techniques A wide range of art accessories to improve your work An inviting atmosphere that encourages exploration and questions Art Supply on Almeda truly caters to the diverse needs of crafters. Creative Workshops Offered Art Supply on Almeda offers a range of creative workshops intended to improve your artistic skills, regardless of your experience level. These workshops cater to beginners and experienced artists alike, providing personalized customer service to guide you in your crafting projects. You can choose from various topics, including techniques for drawing, painting, and other crafts, allowing you to explore new mediums and styles. The hands-on approach encourages creativity during nurturing a supportive community among local artists and crafters. With regularly scheduled classes and events, the offerings remain fresh and engaging, ensuring that there’s always something new for crafting enthusiasts to learn. Join a workshop and elevate your skills in a welcoming environment. Local Artist Collaborations Collaborating with local artists is a key focus at Art Supply on Almeda, where the store actively promotes partnerships that uplift the creative community. You’ll find a welcoming atmosphere and customized customer service designed to support DIY enthusiasts and beginner artists alike. The store offers a variety of name-brand art accessories, making it easy for local artists to source quality materials. Here’s what you can expect: Framing services to showcase your artwork professionally A diverse selection of art supplies adapted for different projects Workshops featuring local artists sharing their techniques Opportunities to connect with fellow creatives in the community Support for local artists through supply access and exposure Explore and enrich your artistry at Art Supply on Almeda. Ribbons Crafts Ribbons Crafts has established itself as a premier destination for DIY enthusiasts since its inception in 1997, offering a vast selection of ribbons that cater to diverse crafting needs. You’ll find everything from grosgrain and satin to unique patterned options, perfect for various projects and occasions. The store specializes in materials for homecoming mums, garters, and event decorations, making it an ideal spot for party supplies. Furthermore, Ribbons Crafts provides custom hair bows, featuring designs for sports teams and cheerleading, allowing for personalized crafting. With DIY materials like French clips, alligator clips, and glues at your disposal, you can create unique accessories. Known for its impressive inventory and customer service, Ribbons Crafts supports both seasoned crafters and beginners alike. Hobby Lobby When you’re looking for an extensive destination for all your crafting needs, Hobby Lobby stands out as a versatile option. This one-stop shop offers an impressive selection of craft supplies, home decor, and seasonal items, catering to various hobbies. You can explore everything from scrapbooking materials to floral arrangement supplies, ensuring you find exactly what you need for your projects. With frequent sales and a customer-friendly return policy, shopping becomes even more enjoyable. Here are some highlights of what you can find at Hobby Lobby: A diverse range of craft supplies Extensive home decor options Seasonal items for festive projects Materials for sewing and knitting Tools for DIY home improvement projects Paper Source For those seeking a specialized destination for paper crafts, Paper Source offers an impressive array of high-quality paper products and stationery. You’ll find unique cards, gift wrap, and a variety of crafting materials that cater to every project. The store is committed to eco-friendly practices, appealing to environmentally conscious crafters who value sustainable options. At the Paper Bar, you can explore a diverse selection of envelopes, colored paper, and card stock, perfect for personalizing your creations. Furthermore, Paper Source regularly hosts workshops and classes on paper crafting techniques, providing opportunities to develop your skills and release your creativity. This focus on customer engagement makes Paper Source a crucial stop for DIY enthusiasts searching for unique crafting supplies. Merribee Needlearts & Crafts Merribee Needlearts & Crafts stands out as a premier destination for needle arts enthusiasts in Texas, boasting one of the largest selections of yarn available in the state. Established in 1982, this family-owned store specializes in knitting, crochet, and embroidery, catering to all skill levels. You’ll find a welcoming atmosphere, complete with cozy couches for crafting and socializing. Here are some highlights of what you can expect at Merribee: Extensive range of yarns and supplies Regular weekly classes for knitting and crochet A Summer Camp program for kids to spark creativity Knowledgeable staff ready to assist you Community-focused events to connect with fellow crafters Whether you’re a beginner or an experienced crafter, Merribee has what you need. JOANN Fabric and Crafts JOANN Fabric and Crafts serves as a leading resource for DIY enthusiasts, offering an extensive selection of fabrics and craft supplies that cater to a wide range of projects and skill levels. Known for its seasonal decor, you can find everything from holiday decorations to everyday crafting materials. JOANN also provides valuable classes and tutorials, helping you master various techniques and expand your creative skills. If you’re a student, teacher, military personnel, or healthcare worker, take advantage of their discount program, which makes crafting supplies more accessible. Furthermore, JOANN is committed to customer satisfaction, featuring a flexible return policy that guarantees a positive shopping experience. This dedication to quality makes JOANN a crucial stop for any crafter. Frequently Asked Questions Does Hobby Lobby Have Craft Stuff? Yes, Hobby Lobby does have a wide selection of craft supplies. You’ll find materials for various hobbies, including scrapbooking, sewing, and painting. The store offers seasonal items, perfect for holiday projects, along with home decor options. With frequent sales and discounts, you can shop on a budget as well as benefiting from a customer-friendly return policy. This extensive range guarantees you can easily gather everything you need for your crafting endeavors in one visit. How to Start a DIY Craft Business? To start a DIY craft business, identify a niche by researching trending projects, like customizable tumblers or resin art. Source quality materials from reputable suppliers to guarantee your products stand out. Establish an online presence through social media and a dedicated website to showcase your work and share tutorials. Utilize e-commerce platforms for sales, and stay updated on industry trends to continuously improve your skills and product offerings, guaranteeing customer satisfaction. What Do I Need for Arts and Crafts? To start with arts and crafts, gather crucial tools like scissors, glue, paint, and brushes. You’ll additionally need various papers for different projects. If you’re focusing on specific crafts, consider specialized supplies such as silicone molds for resin or beads for jewelry-making. Don’t overlook seasonal decorations to inspire your creativity. Finally, organizing your materials will streamline your crafting process, making it easier to find what you need when you begin your projects. How Profitable Are Craft Stores? Craft stores can be quite profitable, often generating significant revenue owing to a growing consumer interest in DIY projects. The average gross margin ranges from 30% to 50%, indicating strong profit potential on supplies. Seasonal sales boost income, especially during holidays and back-to-school periods. Furthermore, online sales have become crucial, contributing significantly to overall profits, particularly during the pandemic. Popular hobbies, like knitting and scrapbooking, further increase demand for craft materials. Conclusion In conclusion, these ten crafting outlets offer a variety of materials and resources for DIY enthusiasts. Whether you’re looking for budget-friendly supplies at Michaels, unique art materials at Texas Art Supply, or sustainable options at Texas Art Asylum, each destination caters to different crafting needs. From seasonal décor at JOANN Fabric and Crafts to community support at Merribee Needlearts, these stores provide valuable tools and inspiration to improve your creative projects. Explore these locations to expand your crafting experience. Image via Google Gemini This article, "10 Must-Visit Crafting Outlets for DIY Enthusiasts" was first published on Small Business Trends View the full article

If you’re a DIY enthusiast, exploring a variety of crafting outlets can greatly expand your skills and creativity. Stores like Michaels and Hobby Lobby offer extensive selections at competitive prices, whereas JOANN Fabric and Crafts is ideal for seasonal décor projects. For those interested in unique art materials, specialty shops like Texas Art Supply and Jerrys Artarama provide valuable resources, including free lessons. Discovering these must-visit spots could transform your crafting experience. What other hidden gems await you? Key Takeaways Michaels offers a vast selection of art materials and seasonal decorations, plus a rewards program for exclusive discounts and classes. Hobby Lobby provides a one-stop shop for crafting needs, featuring a wide range of supplies and frequent sales for budget-conscious shoppers. JOANN Fabric and Crafts is ideal for DIY enthusiasts, with extensive fabric options and valuable classes for skill enhancement. Texas Art Supply boasts over 60,000 art products, competitive pricing, and knowledgeable staff to assist customers in finding specialty items. Texas Art Asylum promotes sustainable crafting with a curated selection of gently used materials, supporting eco-friendly practices for creative projects. Michaels When you’re looking for an extensive source for arts and crafts supplies, Michaels stands out as the largest chain in the U.S., catering to a variety of crafting needs. With a broad selection of art materials, fabric, and seasonal decorations, it’s a go-to for DIY enthusiasts. Located conveniently, you can find a Michaels near you, even though you’re searching for art supply stores in Grand Rapids, MI. As a craft store in Grand Rapids, Michaels offers regular sales and discounts, making it budget-friendly. Furthermore, their rewards program through the app provides access to exclusive coupons. If you want to learn new skills, Michaels likewise hosts classes and tutorials, further enhancing your crafting experience at this versatile crafting outlet. Texas Art Supply For those seeking an extensive resource for arts and crafts supplies, Texas Art Supply stands out as a premier destination. Established in the 1950s, it’s the largest stand-alone arts and crafts store in the U.S., located at 2001 Montrose Blvd, Houston, TX. With over 60,000 art products, including specialty papers and renowned brands, it caters to artists of all skill levels. You’ll find competitive pricing on Dali name-brand items, ensuring great value compared to larger chain stores. Texas Art Supply furthermore supports young artists by offering kid-friendly supplies, making it an excellent choice for families. In addition, the knowledgeable staff is dedicated to customer satisfaction, ready to assist you in finding the perfect materials for your creative projects. Texas Art Asylum At Texas Art Asylum, you’ll find a curated selection of unique and gently used art supplies, perfect for your next project. This store not only promotes sustainable art practices by offering second-hand materials but likewise features vintage books and antiques that can inspire your creativity. With budget-friendly pricing and a focus on one-of-a-kind items, it’s an excellent resource for any DIY enthusiast looking to craft with distinctive materials. Unique Craft Supplies Texas Art Asylum, located in Houston, Texas, provides crafters with an impressive array of unique supplies that cater to a variety of artistic needs. Established in 2010, this store specializes in offering new and gently used materials, ensuring budget-friendly options for all levels of crafters. You’ll find one-of-a-kind items like vintage books, antiques, and doll parts that are perfect for mixed media projects. The eclectic selection is designed to inspire creativity, allowing you to explore everything from traditional art supplies to unique finds. Sustainable Art Practices As many artists seek to express their creativity, sustainable art practices have become increasingly important in today’s environmentally conscious society. Texas Art Asylum plays an essential role in promoting sustainability by offering both new and gently used art supplies, encouraging material reuse to reduce waste. The store’s unique inventory, featuring vintage books and doll parts, caters to mixed media artists as well as supporting eco-friendly practices. Here’s a quick overview of what Texas Art Asylum offers: Feature Benefits Community Impact Gently Used Supplies Budget-friendly and eco-conscious Accessible art for everyone Vintage Inventory Unique materials for creativity Supports local artists Educational Resources Knowledge on sustainable techniques Cultivates a creative community Jerrys Artarama – Houston Known for its commitment to affordability and quality, Jerrys Artarama in Houston stands out as a premier destination for artists and crafters alike. Established in 1968, this store offers an extensive range of art supplies suitable for all skill levels. You’ll find everything from painting and drawing materials to art studio furniture, organizers, and easels. Plus, Jerrys Artarama’s YouTube channel features free art lessons, making it a valuable resource for both beginners and experienced artists. Here’s what you can expect: Quality art supplies at reasonable prices Specialty items and name-brand products Thorough selection of painting and drawing materials Art studio furniture and crucial tools Free online art lessons for skill improvement Make Jerrys Artarama your go-to for all your crafting needs! Art Supply on Almeda At Art Supply on Almeda, you’ll find a unique selection of art supplies that cater to both beginner and experienced artists alike. The store regularly hosts creative workshops and collaborates with local artists, providing you with opportunities to learn new techniques and expand your skills. Whether you need specialized materials or want to participate in a hands-on class, this store is a valuable resource for your artistic exploration. Unique Art Supplies Selection When seeking unique art supplies, Art Supply on Almeda stands out for its diverse selection customized to meet the needs of both novice and experienced artists. Located in Houston, this store is known for personalized customer service, making it easy for you to find exactly what you need. With a focus on quality and variety, here are some key offerings you can explore: Name-brand drawing supplies for all skill levels Bookbinding materials for your creative projects Unique media kits to experiment with different techniques A wide range of art accessories to improve your work An inviting atmosphere that encourages exploration and questions Art Supply on Almeda truly caters to the diverse needs of crafters. Creative Workshops Offered Art Supply on Almeda offers a range of creative workshops intended to improve your artistic skills, regardless of your experience level. These workshops cater to beginners and experienced artists alike, providing personalized customer service to guide you in your crafting projects. You can choose from various topics, including techniques for drawing, painting, and other crafts, allowing you to explore new mediums and styles. The hands-on approach encourages creativity during nurturing a supportive community among local artists and crafters. With regularly scheduled classes and events, the offerings remain fresh and engaging, ensuring that there’s always something new for crafting enthusiasts to learn. Join a workshop and elevate your skills in a welcoming environment. Local Artist Collaborations Collaborating with local artists is a key focus at Art Supply on Almeda, where the store actively promotes partnerships that uplift the creative community. You’ll find a welcoming atmosphere and customized customer service designed to support DIY enthusiasts and beginner artists alike. The store offers a variety of name-brand art accessories, making it easy for local artists to source quality materials. Here’s what you can expect: Framing services to showcase your artwork professionally A diverse selection of art supplies adapted for different projects Workshops featuring local artists sharing their techniques Opportunities to connect with fellow creatives in the community Support for local artists through supply access and exposure Explore and enrich your artistry at Art Supply on Almeda. Ribbons Crafts Ribbons Crafts has established itself as a premier destination for DIY enthusiasts since its inception in 1997, offering a vast selection of ribbons that cater to diverse crafting needs. You’ll find everything from grosgrain and satin to unique patterned options, perfect for various projects and occasions. The store specializes in materials for homecoming mums, garters, and event decorations, making it an ideal spot for party supplies. Furthermore, Ribbons Crafts provides custom hair bows, featuring designs for sports teams and cheerleading, allowing for personalized crafting. With DIY materials like French clips, alligator clips, and glues at your disposal, you can create unique accessories. Known for its impressive inventory and customer service, Ribbons Crafts supports both seasoned crafters and beginners alike. Hobby Lobby When you’re looking for an extensive destination for all your crafting needs, Hobby Lobby stands out as a versatile option. This one-stop shop offers an impressive selection of craft supplies, home decor, and seasonal items, catering to various hobbies. You can explore everything from scrapbooking materials to floral arrangement supplies, ensuring you find exactly what you need for your projects. With frequent sales and a customer-friendly return policy, shopping becomes even more enjoyable. Here are some highlights of what you can find at Hobby Lobby: A diverse range of craft supplies Extensive home decor options Seasonal items for festive projects Materials for sewing and knitting Tools for DIY home improvement projects Paper Source For those seeking a specialized destination for paper crafts, Paper Source offers an impressive array of high-quality paper products and stationery. You’ll find unique cards, gift wrap, and a variety of crafting materials that cater to every project. The store is committed to eco-friendly practices, appealing to environmentally conscious crafters who value sustainable options. At the Paper Bar, you can explore a diverse selection of envelopes, colored paper, and card stock, perfect for personalizing your creations. Furthermore, Paper Source regularly hosts workshops and classes on paper crafting techniques, providing opportunities to develop your skills and release your creativity. This focus on customer engagement makes Paper Source a crucial stop for DIY enthusiasts searching for unique crafting supplies. Merribee Needlearts & Crafts Merribee Needlearts & Crafts stands out as a premier destination for needle arts enthusiasts in Texas, boasting one of the largest selections of yarn available in the state. Established in 1982, this family-owned store specializes in knitting, crochet, and embroidery, catering to all skill levels. You’ll find a welcoming atmosphere, complete with cozy couches for crafting and socializing. Here are some highlights of what you can expect at Merribee: Extensive range of yarns and supplies Regular weekly classes for knitting and crochet A Summer Camp program for kids to spark creativity Knowledgeable staff ready to assist you Community-focused events to connect with fellow crafters Whether you’re a beginner or an experienced crafter, Merribee has what you need. JOANN Fabric and Crafts JOANN Fabric and Crafts serves as a leading resource for DIY enthusiasts, offering an extensive selection of fabrics and craft supplies that cater to a wide range of projects and skill levels. Known for its seasonal decor, you can find everything from holiday decorations to everyday crafting materials. JOANN also provides valuable classes and tutorials, helping you master various techniques and expand your creative skills. If you’re a student, teacher, military personnel, or healthcare worker, take advantage of their discount program, which makes crafting supplies more accessible. Furthermore, JOANN is committed to customer satisfaction, featuring a flexible return policy that guarantees a positive shopping experience. This dedication to quality makes JOANN a crucial stop for any crafter. Frequently Asked Questions Does Hobby Lobby Have Craft Stuff? Yes, Hobby Lobby does have a wide selection of craft supplies. You’ll find materials for various hobbies, including scrapbooking, sewing, and painting. The store offers seasonal items, perfect for holiday projects, along with home decor options. With frequent sales and discounts, you can shop on a budget as well as benefiting from a customer-friendly return policy. This extensive range guarantees you can easily gather everything you need for your crafting endeavors in one visit. How to Start a DIY Craft Business? To start a DIY craft business, identify a niche by researching trending projects, like customizable tumblers or resin art. Source quality materials from reputable suppliers to guarantee your products stand out. Establish an online presence through social media and a dedicated website to showcase your work and share tutorials. Utilize e-commerce platforms for sales, and stay updated on industry trends to continuously improve your skills and product offerings, guaranteeing customer satisfaction. What Do I Need for Arts and Crafts? To start with arts and crafts, gather crucial tools like scissors, glue, paint, and brushes. You’ll additionally need various papers for different projects. If you’re focusing on specific crafts, consider specialized supplies such as silicone molds for resin or beads for jewelry-making. Don’t overlook seasonal decorations to inspire your creativity. Finally, organizing your materials will streamline your crafting process, making it easier to find what you need when you begin your projects. How Profitable Are Craft Stores? Craft stores can be quite profitable, often generating significant revenue owing to a growing consumer interest in DIY projects. The average gross margin ranges from 30% to 50%, indicating strong profit potential on supplies. Seasonal sales boost income, especially during holidays and back-to-school periods. Furthermore, online sales have become crucial, contributing significantly to overall profits, particularly during the pandemic. Popular hobbies, like knitting and scrapbooking, further increase demand for craft materials. Conclusion In conclusion, these ten crafting outlets offer a variety of materials and resources for DIY enthusiasts. Whether you’re looking for budget-friendly supplies at Michaels, unique art materials at Texas Art Supply, or sustainable options at Texas Art Asylum, each destination caters to different crafting needs. From seasonal décor at JOANN Fabric and Crafts to community support at Merribee Needlearts, these stores provide valuable tools and inspiration to improve your creative projects. Explore these locations to expand your crafting experience. Image via Google Gemini This article, "10 Must-Visit Crafting Outlets for DIY Enthusiasts" was first published on Small Business Trends View the full article

Packages of grass fed ground beef are being recalled over possible E. coli contamination. The affected packages were distributed in at least six states, according to the U.S. Department of Agriculture (USDA). What ground meat is recalled? The USDA made the announcement in a Dec. 27 recall notice, explaining that the recall includes 2,855 pounds of raw ground beef produced on Dec. 16 from Mountain West Food Group, LLC. The at-risk product is the company’s 16-oz. (1-lb.) vacuum-sealed packages of FORWARD FARMS GRASS-FED GROUND BEEF. The packages have a use or freeze by date of 01/13/26. The product also has the establishment number EST 2083 printed on the side of the package. The meat was shipped to six states, including California, Colorado, Idaho, Montana, Pennsylvania, and Washington to be sold. The USDA’s Food Safety and Inspection Service (FSIS) advises customers to check their freezers for the at-risk products and either throw them away immediately or return them to the place of purchase. There have been no confirmed reports of illnesses due to the contaminated product. Per the announcement, the possible contamination was flagged during a routine FSIS testing, which discovered the presence of E. coli O26. “Most people infected with STEC O26 develop diarrhea (often bloody) and vomiting,” the release said. How do you treat E.coli? According to Mayo Clinic, rest and fluids are the most common treatments for an E. coli infection. Those with the illness should avoid anti-diarrheal medications which can slow digestion and healing. Likewise, antibiotics aren’t recommended. It also notes that sometimes E. coli can lead to a life-threatening form of kidney failure, which requires hospitalization, IV fluids, blood transfusions, and kidney dialysis. Another recent E. coli outbreak affecting raw milk cheese led to at least three infections. A Dec. 30 Food Safety News report found that there have been at least 33 multi-state food outbreaks, including E. Coli, Salmonella, and other bacteria, in 2025. “For every confirmed patient in an E. coli outbreak there are likely more than 26 who go undetected,” it noted. The ground beef recall notice directed consumers with further questions to contact Mountain West Food Group, LLC’s CEO, Jeremy Anderson at 208-679-3765 or info@mountainwestfoodgroup.com. Fast Company reached out to Mountain West Group, LLC. for additional comments on the recall but did not hear back by the time of publication. View the full article

When Bianca Jones, a 33-year-old special education teacher in Memphis, Tennessee, decided a couple of years ago that she wanted to buy a house, she started digging into her Experian credit report. She was shocked by what she found. Her student debt had been double-counted, making it look as though she owed a quarter of a million dollars and putting home ownership out of reach. Jones disputed the items with Experian, one of the major credit reporting agencies, multiple times in writing and over the phone, but got nowhere. “They kept saying it’s been verified, it’s been verified…They never investigated. They never tried to remove it,” Jones said in an interview. Eventually, Jones complained to the Consumer Financial Protection Bureau, a federal watchdog created by Congress in 2010 to protect consumers in their financial dealings, helping her lawyers show a judge the lengths she’d gone to mitigate damage to her credit, according to her attorneys, legal papers and a copy of the complaint. That paper trail eventually helped Jones successfully sue Experian to correct her record. Jones closed on a house purchase in the Memphis suburb of Millington for $300,000 in January. “If I didn’t have this agency to go to, I don’t think I’d be in the house right now,” said Jones. “It actually changed my life.” Experian and the CFPB did not respond to a request for comment on Jones’ case. AGENCY FACING SHUTDOWN In interviews, consumers who had fallen on hard times or known difficulty, lawyers who work with the poor and credit counselors told Reuters the CFPB had been a lifeline for people facing hardship and they feared that, without it, many consumers would be left unprotected from financial predators. Conceived by Senator Elizabeth Warren to police the type of lending that fueled the 2008 financial crisis, the CFPB has long been a target of conservatives and industry. Congress created the agency as part of post-crash reforms in 2010 as the sole federal body primarily charged with protecting consumers’ rights in the financial marketplace. The CFPB now faces extinction under President Donald The President’s second administration, which says the agency is a political weapon for Democrats and a burden on free enterprise. Speaking to reporters at the White House in February, The President said it was “very important to get rid of the agency,” claiming, without spelling out evidence, that Warren had “used that as her little personal agency to go around and destroy people.” In an interview, Warren dismissed the criticism as a sign the CFPB was doing its job. “This is not about vendettas. This is about enforcing the law as it is written, so that billionaires and billionaire corporations don’t cheat American families. I think that’s a pretty good thing,” she said. White House Budget Director Russell Vought, a staunch CFPB critic and the agency’s acting head, told “The Charlie Kirk Show” podcast in October he plans to shutter the CFPB. The administration is fighting in court to fire up to 90% of its workers, while planning to move pending investigations and litigation to the Justice Department. The agency says it is due to run out of money in early 2026 and Vought says he cannot legally seek more until the Federal Reserve returns to what the administration deems “profitability,” a position experts dispute. Congressional Republicans also slashed the CFPB’s maximum allowable funding in July. Together, the administration, congressional Republicans and industry-backed lawsuits have undone a decade’s worth of CFPB rules on matters ranging from medical debt and student loans to credit card late fees, overdraft charges and mortgage lending. The agency has also dropped or paused its probes and enforcement actions, and stopped supervising the consumer finance industries, leading to a string of resignations. The CFPB and the White House did not respond to requests for comment. Warren said that as a law professor studying bankruptcy she saw that consumer protections were weak and fragmented, and that America needed a single federal agency dedicated to protecting consumers from unfair, deceptive and abusive practices. “I was stunned by the number of people in financial trouble who had lost a job or got sick but who had also been cheated by one or more of their creditors,” she told Reuters. “For no agency was consumer protection a first priority, it was somewhere between fifth and tenth, which meant there was just no cop on the beat. If the CFPB is not there, people have nowhere to turn when they get cheated.” CRITICS COMPLAIN OF OVERREACH Republicans said the agency was redundant, with federal bank watchdogs, like the Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation, and state regulators already looking out for consumers, and that its funding and leadership structure were unconstitutional. Like other banking regulators, the CFPB’s funding is not set annually by Congress and does not come directly from taxpayers. Rather, the agency draws on the Federal Reserve and its director was until recently protected from removal at will by the president. Republicans accused the CFPB’s first director Richard Cordray, a Democrat, of using those powers to crush small banks and businesses via overzealous enforcement and complex regulations, and of overstepping the agency’s legal authority by trying to regulate companies Congress had exempted from its oversight, such as auto dealerships. Conservative and industry groups tried several times to curb its powers or extinguish it altogether via the courts. In 2020 the Supreme Court handed the president the power to fire the director, which he has since used. Critics on the political right accused former director Rohit Chopra, a Democrat, of exceeding his authority, flouting the federal rule-making process, and harming consumers with an ill-conceived crackdown on financial firm fees. Thomas Hoenig, who served as vice chair of the FDIC from 2012 to 2018, said he was skeptical of some of the CFPB’s work under prior administrations, but that it still served an important purpose. “If you take them out of the picture altogether, you’re going to get more abuse, not less,” he said. “I’m disappointed to see the CFPB just go away.” “VERY IMPORTANT FOR ME” For some, though, the agency has been a lifeline. Millions of Americans like Jones who are struggling with credit reporting errors, predatory lenders, debt collectors, fraud, discrimination or other challenges, are now filing complaints every year with the agency, which prompts companies to fix the issues, sometimes by paying the complainants, or explain themselves. When companies repeatedly break the rules, the CFPB punishes them and tries to make their customers whole. To date, it has returned $21 billion to consumers, according to CFPB data. Morgan Smith, a 31-year-old single mother and social services worker in Issaquah, Washington, turned to those resources when she realized she had been a victim of identity theft. After her wallet and ID were stolen from her car, she learned that someone had opened up a string of accounts in her name, she said: a rental car that ended up in a crash, an unpaid storage unit and a hotel room at an amusement park. Reuters was unable to confirm Smith’s account independently. “I went straight to the CFPB and I was navigated there to their consumer education tab where I was able to find out how to deal with fraud and scams. It gave me all the information I needed to know…my rights,” she said. “That was very important for me to have this resource.” Without the CFPB, borrowers would once again rely on a hodgepodge of federal, state and other local agencies which lack the CFPB’s resources, expertise and legal powers, say consumer groups. “Prior to the CFPB coming around, we’d have to say, ‘write your attorney general, write to the FTC,’ whoever it was, and it became this sort of letter-writing campaign,” said Sam Hohman, who runs the Nebraska nonprofit Credit Advisors Foundation, which helps people get out of debt and offers consumer education services. As a result, people like Virginia resident Michael Johnson, 49, may have fewer options in future when they fall into trouble. After a kidney transplant and leg amputation several years ago left Johnson unable to work, he racked up credit card debt paying for basic expenses, he said. This summer he received court summonses from creditors seeking to collect on that old debt, according to court records. “I got in over my head unintentionally,” Johnson said in an interview. Using a CFPB database of credit card terms and conditions, Johnson learned that his creditors were required to use arbitration rather than sue in court, which could cost more than the underlying debts. Johnson represented himself in court and says so far one creditor has dropped its complaint while the other is considering its options. “It adds credibility to your defense that you understand your rights,” Johnson said. “Life happens to everybody.” —Douglas Gillison, Reuters View the full article

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer wondering whether to suggest that their employee rethink her career path? (They were having to outsource a large report she should have been responsible for because of the quality of her work.) Here’s the update. Mindy is still with our organization, but possibly not for much longer. We ended up not outsourcing the report, but I had several conversations with her over the course of this year about her growth with the organization, as she’d requested a promotion to a senior manager role — a position which didn’t exist at the time — in her annual performance review. At the guidance of our HR team (who are great — they’re compassionate, inclusive, and smart, and I’ve gotten them hooked on AAM), I discussed the possibility of a promotion several times over a few months with her, and asked her to come up with ways her role would expand to become a higher-level position, e.g. new tasks or areas of responsibility she’d take on, how she would take a fuller role in decision-making and managing projects, etc. I also praised her frequently for the tasks she did well, and asked her to suggest ways to adjust her responsibilities to play more to her strengths. Unfortunately, she never brought me any ideas. By the end of September, our team’s workload had grown so much (our organization is in an awesome growth period) that my boss told me I could hire a senior manager. I worked with HR and my boss to develop a job description that was standard for a senior manager position, which unfortunately Mindy didn’t meet the qualifications for in terms of years of experience, writing skills, and ability to manage projects independently. My boss and I told my direct reports that we would be creating the position during a team meeting, noting they could apply if interested, and Mindy did not look happy about it. Due to work travel and a tsunami of projects, I wasn’t able to debrief with Mindy and dig into how she was feeling about everything before she left on a three-week international vacation. She’s returning next week after the application window closes. We’ve received several hundred applications for the position, including some true standouts, so if nothing else, it will become clear to her the gap between her expectation of a promotion for the sake of being promoted, and the skills and expertise needed to reach the next level in her communications career. Mindy’s counterpart on our team is also deeply struggling — she was hired almost two years ago, and has never met the level of quality, attention to detail, timeliness, professionalism, and critical thinking we need from someone in her position. The plan is to offer her separation with a generous severance package after the holidays (again, our org and HR are wonderful — I wish everyone had a team so supportive and kind). I’m planning to tuck away some of the strong candidates I can’t hire for the senior role and interview them for the junior role when Mindy’s counterpart is no longer with us. I would not be surprised at all if Mindy also decided to leave, so I may be dipping several times into that applicant pool. I do want to let the commenters from the original post know that I read every comment, but I wasn’t in a position to respond for the next few days. Most of the comments were helpful (most of them–some were just mean, but that’s the internet for you), and I wanted to clarify a few things: My boss, Mindy’s direct manager until I was hired, had a soft spot for her since Mindy had worked for her ever since getting her undergrad degree. For the first year and a half of my time with the organization, I was assessing and getting a feel for how things needed to get done. One commenter smartly and correctly noted that communications can look and feel very different between organizations; mine has a very specific tone and type of messaging that Mindy has never mastered. I spent another year and a half supportively coaching Mindy and giving her clear expectations on her work before finally accepting that she just didn’t have the skills I needed from someone in her role. My boss has really had my back, and she’s said to me that she knows now that she waited too long to address Mindy’s issues. Mindy is seriously a great person, so I think we all tried for longer than we should have to get her where she needed to be, but it’s just not working out. The post update: can I suggest that my employee rethink her career path? appeared first on Ask a Manager. View the full article

Official inquiry ordered into ‘serious information failures’ following historic comments by Alaa Abdel Fattah View the full article

US stock valuations are higher than before 1929 Wall Street crash but the dominance of a single sector has precedentsView the full article

A franchise is a business model where a franchisor allows a franchisee to operate under its brand and system. This involves an initial fee and ongoing royalties. Comprehending the key components of a franchise agreement, the different types of franchising, and the financial implications is crucial for anyone considering this venture. As you explore these aspects, you’ll uncover important factors that can influence your success in the franchising world. Key Takeaways A franchise is a business model where a franchisor allows a franchisee to operate under its trademark and operational system. Franchise types include business format, product distribution, and manufacturing franchises, each with specific operational guidelines. Franchise agreements detail financial components like initial fees and ongoing royalties, which impact overall profitability. Strong franchisor-franchisee relationships provide essential support, enhancing operational success and brand consistency. Evaluating franchise opportunities involves reviewing the franchise disclosure document and conducting market research for demand and competition analysis. What Is a Franchise? A franchise is a structured business model where a franchisor permits a franchisee to operate a business using the franchisor’s trademark and established operational system. This arrangement typically involves an initial fee and ongoing royalties. In the context of a movie franchise, the movie franchise meaning expands to encompass a series of related films produced under the same brand, capitalizing on shared characters and storylines. The movie franchise definition often reflects the broader strategy of leveraging existing intellectual property to maximize profits and audience engagement. Comprehending the franchise definition is crucial for recognizing how businesses grow and expand in various sectors. With over 830,000 franchises in the U.S. alone, this model greatly impacts the economy and offers diverse opportunities for entrepreneurs. Key Components of a Franchise Agreement When you enter into a franchise agreement, you need to comprehend its key components, such as franchise fees and royalties that you’ll pay to the franchisor. You’ll likewise encounter terms of operation that outline how you’ll run your franchise, including adherence to brand standards and marketing strategies. Moreover, the agreement will detail renewal and termination clauses, which are vital for grasping your long-term commitments and options. Franchise Fees and Royalties Franchise fees and royalties represent significant financial components of a franchise agreement that can greatly impact your investment. Typically, franchise agreements require you to pay an initial franchise fee, which can range from a few thousand to several million dollars, depending on the brand. Ongoing royalty fees are often structured as a percentage of your gross sales, commonly between 4.6% and 12.5%. Moreover, some franchises may charge fees for marketing, training, or other support services. It is vital to thoroughly review the Franchise Disclosure Document (FDD), which outlines all fees and financial obligations. Comprehending these financial commitments is fundamental for evaluating the long-term profitability of your franchise. Fee Type Amount/Percentage Purpose Initial Franchise Fee $1,000 – $2,000,000+ Access to brand and support Royalty Fees 4.6% – 12.5% of gross sales Ongoing support and revenue Additional Fees Varies Marketing, training, services Terms of Operation Key components of a franchise agreement outline the vital terms that govern the relationship between you and the franchisor, ensuring a clear comprehension of rights and responsibilities. These agreements typically require an upfront franchise fee and ongoing royalty payments, which range from 4.6% to 12.5% of your sales. You’ll find stipulations regarding the use of the franchisor’s trademarks and operational systems, ensuring brand consistency. The agreement usually spans 5 to 30 years, with detailed conditions for territory, supply sourcing, and ownership transfer. Furthermore, the franchisor is responsible for providing fundamental support, including training and marketing, whereas you must adhere to strict operational standards to maintain quality control, as outlined in the agreement. This structure helps both parties succeed. Renewal and Termination Clauses Comprehending the renewal and termination clauses in your franchise agreement is essential, since these components can considerably affect your business’s future. Renewal clauses typically allow you to extend your franchise period under specific conditions, often linked to performance standards set by the franchisor. Renewal terms can vary between 5 to 30 years, and there’s potential for renegotiation based on how well you meet those standards. Conversely, termination clauses outline conditions for ending the agreement, like failing to adhere to operational standards, not paying royalties, or engaging in illegal activities. Usually, you’ll receive a notice period of 30 to 90 days before termination, giving you a chance to fix the issues raised by the franchisor. Types of Franchising When exploring the various types of franchising, you’ll discover three primary categories that define how businesses operate within this model. The most common type is business format franchising, where franchisees receive a complete operating system, including marketing, training, and operational support. Next, you have product distribution franchises, which focus on selling specific goods, like beverages or automotive products, requiring franchisees to adhere to brand standards during managing sales. Finally, manufacturing franchises allow franchisees to produce goods using the franchisor’s trademarks, often necessitating compliance with quality standards. Regardless of the type, all franchises demand strict adherence to operational guidelines, ensuring brand consistency and quality across all locations, which is vital for maintaining the franchise’s reputation and success. The Franchise Business Model In the franchise business model, you’ll see how revenue generation mechanisms hinge on fees and royalties that franchisees pay to the franchisor. There are various types of franchises, each with unique structures and support systems designed to guarantee franchisee success. Comprehending these components is vital for anyone considering entering this expansive and impactful sector of the economy. Revenue Generation Mechanisms Franchise systems thrive on various revenue generation mechanisms that both support their growth and align the interests of franchisors and franchisees. Comprehending these mechanisms is vital for anyone looking to enter the franchise world: Initial Franchise Fees: Franchisors charge fees ranging from a few thousand to several hundred thousand dollars for brand access. Ongoing Royalty Fees: Typically between 4.6% and 12.5% of gross sales, these fees guarantee franchisors benefit from franchisee success. Supply and Service Markups: Franchisees often buy supplies, training, and marketing services from franchisors, allowing for additional income. Rapid Expansion: Franchisees invest their capital, minimizing financial risk for franchisors during enabling swift growth across various markets. These mechanisms contribute greatly to the franchise business model’s sustainability. Types of Franchises Grasping the types of franchises is essential for anyone considering entering the franchise business model, as each type offers unique opportunities and challenges. There are three primary types: business format franchises, product distribution franchises, and manufacturing franchises. Business format franchises, like McDonald’s and Subway, provide a complete business model, including operational systems and brand rights. Product distribution franchises focus on selling specific products, often in industries like automotive and beverages, at the same time adhering to branding guidelines. Manufacturing franchises allow franchisees to produce goods, such as soft drink bottling, under the franchisor’s brand. Regardless of the type, all franchisees must comply with strict operational guidelines set by the franchisor to maintain brand integrity and guarantee a consistent customer experience. Franchisee Support Systems Understanding the types of franchises is just the beginning; knowing how franchisors support their franchisees can greatly influence your success in the franchise business model. Effective support systems are essential for your operational efficiency and growth. Here are four key aspects of franchisee support: Training and Manuals: Extensive training and operational manuals help you manage your business during adherence to brand standards. Marketing Assistance: Many franchisors provide marketing support to improve your business visibility in local markets. Ongoing Updates: Regular updates on best practices and product innovations keep your business competitive. Networking Opportunities: Connecting with fellow franchisees promotes collaboration and resource sharing, improving problem-solving and efficiency. Over 90% of franchisees report satisfaction with these support systems, underscoring their significance. Advantages of Franchising When considering business opportunities, one of the most compelling options is franchising, as it provides a structured and proven pathway to entrepreneurship. Franchising allows you to leverage established brand recognition, enabling quicker market entry with a ready-made business model and proven products. You’ll benefit from thorough training and ongoing support from franchisors, which can greatly improve your operational efficiency and overall success. Furthermore, being part of a franchise network encourages collaboration with fellow franchisees, sharing best practices that lead to innovation. Franchises typically experience a higher success rate compared to independent startups, reducing risks. In addition, franchisors often handle marketing and advertising, ensuring consistent brand promotion as you focus on daily operations and customer service. Disadvantages of Franchising When considering franchising, you might face high startup costs that can range from hundreds of thousands to millions of dollars, which isn’t feasible for everyone. Furthermore, as a franchisee, you often have limited control over your business operations since you’ll need to follow the franchisor’s established guidelines. This lack of flexibility can hinder your ability to implement your own ideas and creativity, making it essential to weigh these disadvantages carefully. High Startup Costs Starting a franchise often comes with significant financial hurdles that can be intimidating for many aspiring business owners. The high startup costs can limit your options and create obstacles. Here are some key expenses to take into account: Initial Investment: Well-known franchises, like McDonald’s, require investments ranging from $1.3 million to $2.3 million. Ongoing Royalties: You’ll typically pay royalties between 4.6% and 12.5% of gross sales, which can affect profitability. Financing Challenges: Securing funding can be tough, whether from franchisors or banks, especially if you’re new to franchising. Additional Expenses: Equipment, training, and marketing costs can add to your financial burden during the initial phase. These factors can make it difficult for those with limited resources to enter the franchising world. Limited Operational Control Franchising offers the potential for business ownership, but it comes with limitations that can impact your ability to operate effectively. As a franchisee, you’ll often find yourself bound by the franchisor’s established systems and brand standards, which can stifle your creativity. Unlike independent owners, you can’t make significant changes to product offerings or marketing strategies without prior approval, hindering your ability to innovate. This lack of autonomy might frustrate you, especially if you want to adapt your business to local market needs. Franchise agreements typically enforce strict operational terms, making it difficult to pivot in response to market changes. Furthermore, you’re often restricted to using specific suppliers, limiting your cost control and overall flexibility. The Importance of Franchisor-Franchisee Relationships The relationship between franchisors and franchisees is crucial for the success of any franchise system, as it establishes a foundation for mutual support and shared objectives. Strong relationships lead to several benefits: Enhanced Communication: Open channels allow for timely feedback and adjustments to meet market demands. Job Satisfaction: Approximately 90% of franchisees report enjoyment in operating their businesses, reflecting the positive impact of good relationships. Brand Consistency: Adherence to brand standards promotes customer trust and loyalty, critical for long-term success. Innovation Support: Franchisors investing in research and development provide franchisees with new tools and services, strengthening the overall partnership. These aspects underline the importance of nurturing a robust franchisor-franchisee relationship for overall business success. Legal and Regulatory Aspects of Franchising Comprehending the legal and regulatory aspects of franchising is vital for both franchisors and franchisees. Franchise operations are primarily regulated at the state level, whereas the Federal Trade Commission (FTC) guarantees transparency in franchise disclosures to protect franchisees. Franchise agreements, typically lasting from 5 to 30 years, detail the terms of operation and brand usage; violations can lead to penalties. It’s important to understand that not all licensing agreements qualify as franchises, as specific definitions exist under state and federal laws. The FTC defines a franchise as a licensing arrangement where the franchisee operates under the franchisor’s trademark, which involves paying royalties and fees. Furthermore, franchisors must provide potential franchisees with a Franchise Disclosure Document (FDD) outlining significant business details. Financial Considerations in Franchising Comprehending the financial factors surrounding a franchise can be crucial for your success as a franchisee, especially since the initial investment can vary widely. Here are some key financial aspects to evaluate: Initial Franchise Fee: Costs can range from a few thousand to several million dollars, with brands like McDonald’s requiring between $1.3 million and $2.3 million. Ongoing Royalty Fees: Typically 4.6% to 12.5% of gross sales, impacting your profit margins. Additional Costs: Franchise agreements often include advertising, technology, and training fees, increasing your overall investment. Financial Analysis: Conducting break-even analysis and financial projections is crucial to assess the viability and profitability of your franchise investment. Understanding these factors can help you make informed decisions. Conducting Due Diligence Before Investing Before plunging into a franchise investment, it’s vital to conduct thorough due diligence to confirm you’re making an informed decision. Start by reviewing the Franchise Disclosure Document (FDD), which contains fundamental information about financial performance and obligations. Consulting experienced franchise lawyers can help you navigate legalities and state-specific regulations. Speak with current and former franchisees to understand their experiences and the support offered by the franchisor. Furthermore, evaluate the franchise’s business model and market demand to verify it aligns with consumer trends. Finally, analyze financial projections, including startup costs and ongoing royalties, to assess the opportunity’s viability. Due Diligence Steps Key Points Review the FDD Financial details and obligations Consult franchise lawyers Understand legalities Speak with franchisees Gather real-world experiences Analyze financial projections Assess viability and ROI Evaluating Franchise Opportunities How do you determine which franchise opportunities are worth pursuing? Start by reviewing the franchise disclosure document (FDD) for crucial details on fees, obligations, and financial performance. Next, consider the franchisor’s brand reputation and customer satisfaction, as a remarkable 90% of franchisees enjoy their business operations. Here are four key factors to evaluate: Total Initial Investment: Understand that costs can range considerably, impacting your financial feasibility. Ongoing Royalty Fees: These typically range from 4.6% to 12.5% of sales, affecting long-term profitability. Market Demand: Conduct thorough research to gauge demand for the franchise in your target location. Franchisor Support: Assess the level of training and ongoing support provided by the franchisor. Frequently Asked Questions What Is a Franchise in Simple Terms? A franchise is a business arrangement where you, the franchisee, pay a franchisor to operate under their established brand and business model. You typically pay an initial franchise fee and ongoing royalties based on your sales. This model allows you to benefit from a recognizable brand and operational support, making it easier to start and grow your business. Franchising is popular, with many franchisees reporting satisfaction with their business ownership experience. What Are the 4 P’s of Franchising? The 4 P’s of franchising are Product, Price, Place, and Promotion. You’ll need to guarantee your product meets market demands and aligns with brand standards. For pricing, create a strategy that’s competitive during considering royalty fees. Choose locations carefully, as visibility and accessibility are essential for attracting customers. Finally, utilize effective promotional strategies, often supported by the franchisor, to improve brand recognition and draw in your target audience. Is Chick-Fil-A a Franchise or Chain? Chick-fil-A operates as a franchise, allowing individual franchisees to manage their own locations as they follow the company’s established business model and brand standards. With an initial franchise fee of $10,000, it’s more accessible compared to many competitors. Franchisees share profits with the company, which can reach 50%. Additionally, Chick-fil-A provides extensive training and support, contributing to its growth, with over 2,700 locations across the U.S. and high customer satisfaction ratings. What Is a Franchise Simply? A franchise is a business model where you, as a franchisee, pay a franchisor for the rights to operate under their established brand and business processes. You’ll typically pay an initial fee and ongoing royalties based on your sales. Franchises come in various types, including business format, product distribution, and manufacturing. This model allows you to leverage an existing brand’s reputation during following their specific operational guidelines to achieve success. Conclusion In conclusion, comprehending franchising is vital for anyone considering this business model. By grasping key components, types, and financial aspects, you can make informed decisions. Conducting thorough due diligence and evaluating opportunities carefully will help guarantee you choose a franchise that aligns with your goals. By recognizing the importance of the franchisor-franchisee relationship, you can navigate potential challenges effectively. Overall, being well-informed is pivotal to achieving success in the franchise business environment. Image via Google Gemini This article, "Franchise Def Explained – Understanding the Basics" was first published on Small Business Trends View the full article

A franchise is a business model where a franchisor allows a franchisee to operate under its brand and system. This involves an initial fee and ongoing royalties. Comprehending the key components of a franchise agreement, the different types of franchising, and the financial implications is crucial for anyone considering this venture. As you explore these aspects, you’ll uncover important factors that can influence your success in the franchising world. Key Takeaways A franchise is a business model where a franchisor allows a franchisee to operate under its trademark and operational system. Franchise types include business format, product distribution, and manufacturing franchises, each with specific operational guidelines. Franchise agreements detail financial components like initial fees and ongoing royalties, which impact overall profitability. Strong franchisor-franchisee relationships provide essential support, enhancing operational success and brand consistency. Evaluating franchise opportunities involves reviewing the franchise disclosure document and conducting market research for demand and competition analysis. What Is a Franchise? A franchise is a structured business model where a franchisor permits a franchisee to operate a business using the franchisor’s trademark and established operational system. This arrangement typically involves an initial fee and ongoing royalties. In the context of a movie franchise, the movie franchise meaning expands to encompass a series of related films produced under the same brand, capitalizing on shared characters and storylines. The movie franchise definition often reflects the broader strategy of leveraging existing intellectual property to maximize profits and audience engagement. Comprehending the franchise definition is crucial for recognizing how businesses grow and expand in various sectors. With over 830,000 franchises in the U.S. alone, this model greatly impacts the economy and offers diverse opportunities for entrepreneurs. Key Components of a Franchise Agreement When you enter into a franchise agreement, you need to comprehend its key components, such as franchise fees and royalties that you’ll pay to the franchisor. You’ll likewise encounter terms of operation that outline how you’ll run your franchise, including adherence to brand standards and marketing strategies. Moreover, the agreement will detail renewal and termination clauses, which are vital for grasping your long-term commitments and options. Franchise Fees and Royalties Franchise fees and royalties represent significant financial components of a franchise agreement that can greatly impact your investment. Typically, franchise agreements require you to pay an initial franchise fee, which can range from a few thousand to several million dollars, depending on the brand. Ongoing royalty fees are often structured as a percentage of your gross sales, commonly between 4.6% and 12.5%. Moreover, some franchises may charge fees for marketing, training, or other support services. It is vital to thoroughly review the Franchise Disclosure Document (FDD), which outlines all fees and financial obligations. Comprehending these financial commitments is fundamental for evaluating the long-term profitability of your franchise. Fee Type Amount/Percentage Purpose Initial Franchise Fee $1,000 – $2,000,000+ Access to brand and support Royalty Fees 4.6% – 12.5% of gross sales Ongoing support and revenue Additional Fees Varies Marketing, training, services Terms of Operation Key components of a franchise agreement outline the vital terms that govern the relationship between you and the franchisor, ensuring a clear comprehension of rights and responsibilities. These agreements typically require an upfront franchise fee and ongoing royalty payments, which range from 4.6% to 12.5% of your sales. You’ll find stipulations regarding the use of the franchisor’s trademarks and operational systems, ensuring brand consistency. The agreement usually spans 5 to 30 years, with detailed conditions for territory, supply sourcing, and ownership transfer. Furthermore, the franchisor is responsible for providing fundamental support, including training and marketing, whereas you must adhere to strict operational standards to maintain quality control, as outlined in the agreement. This structure helps both parties succeed. Renewal and Termination Clauses Comprehending the renewal and termination clauses in your franchise agreement is essential, since these components can considerably affect your business’s future. Renewal clauses typically allow you to extend your franchise period under specific conditions, often linked to performance standards set by the franchisor. Renewal terms can vary between 5 to 30 years, and there’s potential for renegotiation based on how well you meet those standards. Conversely, termination clauses outline conditions for ending the agreement, like failing to adhere to operational standards, not paying royalties, or engaging in illegal activities. Usually, you’ll receive a notice period of 30 to 90 days before termination, giving you a chance to fix the issues raised by the franchisor. Types of Franchising When exploring the various types of franchising, you’ll discover three primary categories that define how businesses operate within this model. The most common type is business format franchising, where franchisees receive a complete operating system, including marketing, training, and operational support. Next, you have product distribution franchises, which focus on selling specific goods, like beverages or automotive products, requiring franchisees to adhere to brand standards during managing sales. Finally, manufacturing franchises allow franchisees to produce goods using the franchisor’s trademarks, often necessitating compliance with quality standards. Regardless of the type, all franchises demand strict adherence to operational guidelines, ensuring brand consistency and quality across all locations, which is vital for maintaining the franchise’s reputation and success. The Franchise Business Model In the franchise business model, you’ll see how revenue generation mechanisms hinge on fees and royalties that franchisees pay to the franchisor. There are various types of franchises, each with unique structures and support systems designed to guarantee franchisee success. Comprehending these components is vital for anyone considering entering this expansive and impactful sector of the economy. Revenue Generation Mechanisms Franchise systems thrive on various revenue generation mechanisms that both support their growth and align the interests of franchisors and franchisees. Comprehending these mechanisms is vital for anyone looking to enter the franchise world: Initial Franchise Fees: Franchisors charge fees ranging from a few thousand to several hundred thousand dollars for brand access. Ongoing Royalty Fees: Typically between 4.6% and 12.5% of gross sales, these fees guarantee franchisors benefit from franchisee success. Supply and Service Markups: Franchisees often buy supplies, training, and marketing services from franchisors, allowing for additional income. Rapid Expansion: Franchisees invest their capital, minimizing financial risk for franchisors during enabling swift growth across various markets. These mechanisms contribute greatly to the franchise business model’s sustainability. Types of Franchises Grasping the types of franchises is essential for anyone considering entering the franchise business model, as each type offers unique opportunities and challenges. There are three primary types: business format franchises, product distribution franchises, and manufacturing franchises. Business format franchises, like McDonald’s and Subway, provide a complete business model, including operational systems and brand rights. Product distribution franchises focus on selling specific products, often in industries like automotive and beverages, at the same time adhering to branding guidelines. Manufacturing franchises allow franchisees to produce goods, such as soft drink bottling, under the franchisor’s brand. Regardless of the type, all franchisees must comply with strict operational guidelines set by the franchisor to maintain brand integrity and guarantee a consistent customer experience. Franchisee Support Systems Understanding the types of franchises is just the beginning; knowing how franchisors support their franchisees can greatly influence your success in the franchise business model. Effective support systems are essential for your operational efficiency and growth. Here are four key aspects of franchisee support: Training and Manuals: Extensive training and operational manuals help you manage your business during adherence to brand standards. Marketing Assistance: Many franchisors provide marketing support to improve your business visibility in local markets. Ongoing Updates: Regular updates on best practices and product innovations keep your business competitive. Networking Opportunities: Connecting with fellow franchisees promotes collaboration and resource sharing, improving problem-solving and efficiency. Over 90% of franchisees report satisfaction with these support systems, underscoring their significance. Advantages of Franchising When considering business opportunities, one of the most compelling options is franchising, as it provides a structured and proven pathway to entrepreneurship. Franchising allows you to leverage established brand recognition, enabling quicker market entry with a ready-made business model and proven products. You’ll benefit from thorough training and ongoing support from franchisors, which can greatly improve your operational efficiency and overall success. Furthermore, being part of a franchise network encourages collaboration with fellow franchisees, sharing best practices that lead to innovation. Franchises typically experience a higher success rate compared to independent startups, reducing risks. In addition, franchisors often handle marketing and advertising, ensuring consistent brand promotion as you focus on daily operations and customer service. Disadvantages of Franchising When considering franchising, you might face high startup costs that can range from hundreds of thousands to millions of dollars, which isn’t feasible for everyone. Furthermore, as a franchisee, you often have limited control over your business operations since you’ll need to follow the franchisor’s established guidelines. This lack of flexibility can hinder your ability to implement your own ideas and creativity, making it essential to weigh these disadvantages carefully. High Startup Costs Starting a franchise often comes with significant financial hurdles that can be intimidating for many aspiring business owners. The high startup costs can limit your options and create obstacles. Here are some key expenses to take into account: Initial Investment: Well-known franchises, like McDonald’s, require investments ranging from $1.3 million to $2.3 million. Ongoing Royalties: You’ll typically pay royalties between 4.6% and 12.5% of gross sales, which can affect profitability. Financing Challenges: Securing funding can be tough, whether from franchisors or banks, especially if you’re new to franchising. Additional Expenses: Equipment, training, and marketing costs can add to your financial burden during the initial phase. These factors can make it difficult for those with limited resources to enter the franchising world. Limited Operational Control Franchising offers the potential for business ownership, but it comes with limitations that can impact your ability to operate effectively. As a franchisee, you’ll often find yourself bound by the franchisor’s established systems and brand standards, which can stifle your creativity. Unlike independent owners, you can’t make significant changes to product offerings or marketing strategies without prior approval, hindering your ability to innovate. This lack of autonomy might frustrate you, especially if you want to adapt your business to local market needs. Franchise agreements typically enforce strict operational terms, making it difficult to pivot in response to market changes. Furthermore, you’re often restricted to using specific suppliers, limiting your cost control and overall flexibility. The Importance of Franchisor-Franchisee Relationships The relationship between franchisors and franchisees is crucial for the success of any franchise system, as it establishes a foundation for mutual support and shared objectives. Strong relationships lead to several benefits: Enhanced Communication: Open channels allow for timely feedback and adjustments to meet market demands. Job Satisfaction: Approximately 90% of franchisees report enjoyment in operating their businesses, reflecting the positive impact of good relationships. Brand Consistency: Adherence to brand standards promotes customer trust and loyalty, critical for long-term success. Innovation Support: Franchisors investing in research and development provide franchisees with new tools and services, strengthening the overall partnership. These aspects underline the importance of nurturing a robust franchisor-franchisee relationship for overall business success. Legal and Regulatory Aspects of Franchising Comprehending the legal and regulatory aspects of franchising is vital for both franchisors and franchisees. Franchise operations are primarily regulated at the state level, whereas the Federal Trade Commission (FTC) guarantees transparency in franchise disclosures to protect franchisees. Franchise agreements, typically lasting from 5 to 30 years, detail the terms of operation and brand usage; violations can lead to penalties. It’s important to understand that not all licensing agreements qualify as franchises, as specific definitions exist under state and federal laws. The FTC defines a franchise as a licensing arrangement where the franchisee operates under the franchisor’s trademark, which involves paying royalties and fees. Furthermore, franchisors must provide potential franchisees with a Franchise Disclosure Document (FDD) outlining significant business details. Financial Considerations in Franchising Comprehending the financial factors surrounding a franchise can be crucial for your success as a franchisee, especially since the initial investment can vary widely. Here are some key financial aspects to evaluate: Initial Franchise Fee: Costs can range from a few thousand to several million dollars, with brands like McDonald’s requiring between $1.3 million and $2.3 million. Ongoing Royalty Fees: Typically 4.6% to 12.5% of gross sales, impacting your profit margins. Additional Costs: Franchise agreements often include advertising, technology, and training fees, increasing your overall investment. Financial Analysis: Conducting break-even analysis and financial projections is crucial to assess the viability and profitability of your franchise investment. Understanding these factors can help you make informed decisions. Conducting Due Diligence Before Investing Before plunging into a franchise investment, it’s vital to conduct thorough due diligence to confirm you’re making an informed decision. Start by reviewing the Franchise Disclosure Document (FDD), which contains fundamental information about financial performance and obligations. Consulting experienced franchise lawyers can help you navigate legalities and state-specific regulations. Speak with current and former franchisees to understand their experiences and the support offered by the franchisor. Furthermore, evaluate the franchise’s business model and market demand to verify it aligns with consumer trends. Finally, analyze financial projections, including startup costs and ongoing royalties, to assess the opportunity’s viability. Due Diligence Steps Key Points Review the FDD Financial details and obligations Consult franchise lawyers Understand legalities Speak with franchisees Gather real-world experiences Analyze financial projections Assess viability and ROI Evaluating Franchise Opportunities How do you determine which franchise opportunities are worth pursuing? Start by reviewing the franchise disclosure document (FDD) for crucial details on fees, obligations, and financial performance. Next, consider the franchisor’s brand reputation and customer satisfaction, as a remarkable 90% of franchisees enjoy their business operations. Here are four key factors to evaluate: Total Initial Investment: Understand that costs can range considerably, impacting your financial feasibility. Ongoing Royalty Fees: These typically range from 4.6% to 12.5% of sales, affecting long-term profitability. Market Demand: Conduct thorough research to gauge demand for the franchise in your target location. Franchisor Support: Assess the level of training and ongoing support provided by the franchisor. Frequently Asked Questions What Is a Franchise in Simple Terms? A franchise is a business arrangement where you, the franchisee, pay a franchisor to operate under their established brand and business model. You typically pay an initial franchise fee and ongoing royalties based on your sales. This model allows you to benefit from a recognizable brand and operational support, making it easier to start and grow your business. Franchising is popular, with many franchisees reporting satisfaction with their business ownership experience. What Are the 4 P’s of Franchising? The 4 P’s of franchising are Product, Price, Place, and Promotion. You’ll need to guarantee your product meets market demands and aligns with brand standards. For pricing, create a strategy that’s competitive during considering royalty fees. Choose locations carefully, as visibility and accessibility are essential for attracting customers. Finally, utilize effective promotional strategies, often supported by the franchisor, to improve brand recognition and draw in your target audience. Is Chick-Fil-A a Franchise or Chain? Chick-fil-A operates as a franchise, allowing individual franchisees to manage their own locations as they follow the company’s established business model and brand standards. With an initial franchise fee of $10,000, it’s more accessible compared to many competitors. Franchisees share profits with the company, which can reach 50%. Additionally, Chick-fil-A provides extensive training and support, contributing to its growth, with over 2,700 locations across the U.S. and high customer satisfaction ratings. What Is a Franchise Simply? A franchise is a business model where you, as a franchisee, pay a franchisor for the rights to operate under their established brand and business processes. You’ll typically pay an initial fee and ongoing royalties based on your sales. Franchises come in various types, including business format, product distribution, and manufacturing. This model allows you to leverage an existing brand’s reputation during following their specific operational guidelines to achieve success. Conclusion In conclusion, comprehending franchising is vital for anyone considering this business model. By grasping key components, types, and financial aspects, you can make informed decisions. Conducting thorough due diligence and evaluating opportunities carefully will help guarantee you choose a franchise that aligns with your goals. By recognizing the importance of the franchisor-franchisee relationship, you can navigate potential challenges effectively. Overall, being well-informed is pivotal to achieving success in the franchise business environment. Image via Google Gemini This article, "Franchise Def Explained – Understanding the Basics" was first published on Small Business Trends View the full article

A veteran jazz ensemble announced on Monday it was canceling its New Year’s Eve performances at the Kennedy Center, the latest group to withdraw from the Washington arts institution after it was renamed to include U.S. President Donald The President. “Jazz was born from struggle and from a relentless insistence on freedom: freedom of thought, of expression, and of the full human voice. Some of us have been making this music for many decades, and that history still shapes us,” the Cookers jazz ensemble said in a statement. The Kennedy Center had promoted two New Year’s Eve performances by the Cookers as an “all-star jazz septet that will ignite the Terrace Theater stage with fire and soul.” Richard Grenell, a longtime ally of the U.S. president whom The President named as the center’s president, said on Monday that such boycotts are a “form of derangement syndrome” and the cancelations are coming from artists booked by the institution’s previous leadership. He has previously termed cancelations a “political stunt.” The withdrawal adds to a growing list of cancellations since the name change was announced this month by the Center’s board, which the Republican president filled with allies during a broad takeover earlier this year. A Christmas Eve jazz concert was canceled last week, with the host of the show, musician Chuck Redd, attributing it to the name change. The New York Times reported that Doug Varone and Dancers, a New York dance company, has pulled out of two April performances. Democrats have called the decision by the board of the Kennedy Center to add The President’s name to the institution illegal, while John F. Kennedy’s family denounced the move as undermining the slain president’s legacy. The board voted to rename the arts venue The Donald J. The President and The John F. Kennedy Memorial Center for the Performing Arts, or The President Kennedy Center for short. The President has been eager to put his stamp on Washington and his name on buildings in his second term. His critics say he has compromised institutions by installing loyalists and making funding threats. The President says he is tackling what he calls those institutions’ liberal bias. —Kanishka Singh, Reuters View the full article

Salesforce, recognized as the world’s leading AI CRM provider, has announced its intent to acquire Qualified, a prominent name in agentic AI marketing solutions. This strategic move is set to enhance Salesforce’s offerings, particularly for small businesses eager to optimize their marketing and sales processes. Qualified specializes in transforming digital experiences through its “always-on” AI workers, which engage and convert inbound buyers. Their flagship product ushers in a new era of lead management by creating dynamic conversations on websites, effectively qualifying and nurturing leads without requiring continuous human oversight. For small businesses, this means a more efficient approach to cultivating potential customers, driving pipeline generation while minimizing manual effort. “By integrating Qualified’s agentic marketing expertise into Agentforce, we will enhance our ability to offer autonomous pipeline generation,” stated Steve Fisher, Salesforce’s President and Chief Product Officer. This integration promises to arm small business owners with quick-deployment capabilities to enhance marketing strategies, which can lead to revenue growth without the need to significantly expand sales teams. Qualified is already an established Salesforce AppExchange partner and a member of the Salesforce Ventures portfolio, boasting features like intent data, conversational AI, and meeting scheduling tools. This technical synergy augments the robustness of Salesforce’s platforms and aligns perfectly with current trends in B2B marketing, particularly the growing reliance on AI solutions. As marketing and sales teams pivot towards automated strategies, Salesforce’s investment in agentic marketing underscores a key shift in how businesses approach customer interactions. By enabling AI to handle initial customer engagement, sales professionals can allocate their time to closing deals rather than focusing on lead generation. For small business owners, this means that an expanded reach is possible without compromising personalized customer service or straining resources. However, while the acquisition heralds potential benefits, small business owners should consider possible challenges as well. The transition to integrating new technology often comes with initial costs and learning curves. Ensuring employees are trained to effectively utilize new systems can take time, and any disruption to existing workflows must be managed carefully. Moreover, the deal is subject to regulatory approvals and other customary closing conditions, which means that the full benefits of the integration will not be realized until early 2027, at the latest. Until then, small businesses will need to assess their immediate operational needs against the anticipated advantages of these emerging tools. Kraig Swensrud, CEO of Qualified, emphasized the alignment between both companies’ missions: “As Salesforce alumni, my co-founders and I have always built our products to deeply integrate with Salesforce. Joining forces with Salesforce is a natural evolution that will allow us to bring the power of agentic marketing to the enterprise.” This vision points to a commitment that will likely extend significant value to small businesses looking to harness the efficiency of AI for growth. In a landscape where agility is paramount, Salesforce’s move to acquire Qualified may pave the way for small businesses to streamline their customer engagement processes while still focusing on the personalized touch that is crucial for customer relationships. By adopting these advanced capabilities, small business owners can better compete in an increasingly automated market. The combination of Salesforce’s vast resources and Qualified’s innovative tools positions the newly integrated offering as a compelling solution in the realm of marketing automation. For more detailed information about the acquisition, you can read the full press release on Salesforce’s website here. Image via Google Gemini This article, "Salesforce Acquires Qualified to Enhance AI Marketing Solutions" was first published on Small Business Trends View the full article

Salesforce, recognized as the world’s leading AI CRM provider, has announced its intent to acquire Qualified, a prominent name in agentic AI marketing solutions. This strategic move is set to enhance Salesforce’s offerings, particularly for small businesses eager to optimize their marketing and sales processes. Qualified specializes in transforming digital experiences through its “always-on” AI workers, which engage and convert inbound buyers. Their flagship product ushers in a new era of lead management by creating dynamic conversations on websites, effectively qualifying and nurturing leads without requiring continuous human oversight. For small businesses, this means a more efficient approach to cultivating potential customers, driving pipeline generation while minimizing manual effort. “By integrating Qualified’s agentic marketing expertise into Agentforce, we will enhance our ability to offer autonomous pipeline generation,” stated Steve Fisher, Salesforce’s President and Chief Product Officer. This integration promises to arm small business owners with quick-deployment capabilities to enhance marketing strategies, which can lead to revenue growth without the need to significantly expand sales teams. Qualified is already an established Salesforce AppExchange partner and a member of the Salesforce Ventures portfolio, boasting features like intent data, conversational AI, and meeting scheduling tools. This technical synergy augments the robustness of Salesforce’s platforms and aligns perfectly with current trends in B2B marketing, particularly the growing reliance on AI solutions. As marketing and sales teams pivot towards automated strategies, Salesforce’s investment in agentic marketing underscores a key shift in how businesses approach customer interactions. By enabling AI to handle initial customer engagement, sales professionals can allocate their time to closing deals rather than focusing on lead generation. For small business owners, this means that an expanded reach is possible without compromising personalized customer service or straining resources. However, while the acquisition heralds potential benefits, small business owners should consider possible challenges as well. The transition to integrating new technology often comes with initial costs and learning curves. Ensuring employees are trained to effectively utilize new systems can take time, and any disruption to existing workflows must be managed carefully. Moreover, the deal is subject to regulatory approvals and other customary closing conditions, which means that the full benefits of the integration will not be realized until early 2027, at the latest. Until then, small businesses will need to assess their immediate operational needs against the anticipated advantages of these emerging tools. Kraig Swensrud, CEO of Qualified, emphasized the alignment between both companies’ missions: “As Salesforce alumni, my co-founders and I have always built our products to deeply integrate with Salesforce. Joining forces with Salesforce is a natural evolution that will allow us to bring the power of agentic marketing to the enterprise.” This vision points to a commitment that will likely extend significant value to small businesses looking to harness the efficiency of AI for growth. In a landscape where agility is paramount, Salesforce’s move to acquire Qualified may pave the way for small businesses to streamline their customer engagement processes while still focusing on the personalized touch that is crucial for customer relationships. By adopting these advanced capabilities, small business owners can better compete in an increasingly automated market. The combination of Salesforce’s vast resources and Qualified’s innovative tools positions the newly integrated offering as a compelling solution in the realm of marketing automation. For more detailed information about the acquisition, you can read the full press release on Salesforce’s website here. Image via Google Gemini This article, "Salesforce Acquires Qualified to Enhance AI Marketing Solutions" was first published on Small Business Trends View the full article

Some Grubhub users have received a tempting email offer from the food delivery service: Send $1,000 in bitcoin to a specified wallet, and get 10 times that amount back. Unfortunately, this is very much a scam. As BleepingComputer reports, these promo emails were sent from addresses on b.grubhub.com, a legitimate Grubhub subdomain, so they appear verified in recipients' inboxes. Two examples of senders include merry-christmast@b.grubhub.com and crypto-promotion@b.grubhub.com. Beyond that, there are some pretty clear red flags. The subject line reads "30 minutes left - We'll 10x your Bitcoin!" to promote a sense of urgency and an offer too good to be true (but also too good to ignore). The body includes the recipient's name and instructions on how to participate in Grubhub's "Holiday Crypto Promotion" with a bitcoin wallet address. While Grubhub has acknowledged the problem, they haven't released any details as to what facilitated attackers sending emails using a company address. The company did suffer a major security breach earlier this year, resulting in the leak of some user data (including names and email addresses). There are several varieties of the crypto reward scamThe Grubhub email promotion is a pretty typical example of a cryptocurrency scam. The Federal Trade Commission outlines several variants, including get-rich-quick schemes guaranteeing big returns on your investment and celebrity-promoted "giveaways" that claim to multiply any funds you send. If you fall for crypto fraud, there's no way to track or get your money back, and even if victims are few and far between, scammers can score big paydays. That's why you should be especially wary of anything and everything requiring a crypto transaction, especially if the offer sounds urgent or provokes a sense of either excitement or fear. And remember that no legitimate organization—government agency, law enforcement official, utility company, or prize promoter—will ever ask for payments in cryptocurrency. View the full article

Artificial intelligence is reshaping the global workforce and rapidly expanding the expectations placed on today’s learners. The World Economic Forum predicts that technological advancements like AI, alongside economic and demographic factors, will lead to a net increase of 78 million global jobs this decade. Educational institutions now face a pivotal moment. They must evolve how students learn, how instructors teach, and how technology supports each step of that journey. For decades, the education sector adopted new technologies cautiously. However, the profound impact of AI on the workforce has accelerated interest and experimentation. Our latest research at Cengage Group shows that both positive perceptions of AI and classroom usage are rising. While this enthusiasm is a promising step toward ensuring learners are prepared for an AI-forward future, it’s critical that institutions approach AI responsibly. With new AI tools launching at unprecedented speeds, it can be difficult to determine which will truly enhance learning outcomes. In some cases, rapid launches have created more friction for educators and confusion for students. To ensure responsible deployment, the conversation must shift from racing to market and instead toward measured, purposeful development aligned with how learning actually occurs. WELL-INTENTIONED, BUT MISSING THE MARK Many big tech companies have rushed to develop AI-based educational tools. But while tech innovators have made strides in exploring AI to enhance the educator and student experience, the critical reality is that education is an incredibly complex ecosystem. Education is simply not fit for plug-and-play solutions. Google’s recent “homework help” feature is one example. Designed to give students an AI overview of what appeared on the screen including assessment answers, the tool inadvertently made it harder for instructors to validate work and accurately gauge understanding. Instead of reducing friction, it increased workload for both educators and students, ultimately leading to a pause in deployment. A similar challenge emerged this past summer with OpenAI’s Study Mode. While designed to guide students and ask questions rather than provide answers, it is just one click away from ChatGPT, where answers are readily available. Without a deep understanding of teaching fundamentals, and how and when real learning happens, technological developments can lead to unintended consequences that disrupt rather than improve learning. These examples highlight an important truth. Innovation alone is not enough. Educational impact requires domain expertise, intentional design, and clear boundaries that promote understanding rather than shortcuts. BALANCE MEANINGFUL INNOVATION AND REINFORCE LEARNING To deliver educational support that blends innovation with learning outcomes, AI product development must balance the needs of both educators and students. Faculty are increasingly being asked to do more with less. AI should lighten that load, not add to it. For example, AI can surface classroom trends, flag areas where students are struggling, and help educators personalize instruction. Students, meanwhile, need support tools that build understanding, and don’t just provide answers. Success in student deployment lies in cultivating curiosity and critical thinking. For example, AI can provide study support outside of classroom hours, deliver personalized feedback, and encourage further exploration to strengthen learning. This balanced approach requires maintaining human oversight. Collaboration with institutions and faculty ensures AI experiences align with course objectives and reinforce, rather than disrupt, proven teaching practices. THE PATH FORWARD: PRIORITIZE PEDAGOGY As AI continues to evolve, pedagogy must be at the core of all innovation, ensuring academic integrity and quality content that builds trust and drives meaningful student outcomes. Through controlled, confined subject knowledge and consistent training to ensure accuracy and academic integrity, AI tools can prioritize pedagogy and remain narrowly focused on driving specific student learning outcomes. AI should act as a supporting coach who helps break down problems, prompts curiosity, and encourages persistent learning so students can confidently reach the correct answer on their own. This purpose-built approach to AI complements the human teacher and enhances instruction by confirming student understanding and pinpointing knowledge gaps to support educators in delivering more personalized learning. The key to unlocking AI’s potential in education goes beyond speed to market, and lies in thoughtful development rooted in intentional and responsible design. With pedagogy at the core, AI becomes more than a tool. It becomes a partner in improving learning outcomes for students and reducing the educators’ load. Darren Person is EVP and chief digital officer of Cengage Group. View the full article

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web. The Google December 2025 core update is done rolling out...View the full article

When internet services platform Cloudflare suffered an outage in November, it took a big chunk of the online world down with it. Major platforms like ChatGPT, X, and Canva became unreachable. So did digital services offered by countless banks, retailers, and many other businesses. During the six-hour meltdown, as many as 2.4 billion users could have felt the impact. Software outages like this have always been and always will be part of online life. But today our systems are more interconnected than ever, so a single failure can ripple outward. AI only amplifies that risk. Yet, too many companies still lack protection against such disasters. In an era when outages are inevitable, they’re effectively operating without a safety net. The fundamental missing ingredient is something simple but easily overlooked: resilience testing. In a nutshell, resilience testing is all about pressure testing your software, before issues happen. It ensures that systems keep working—or quickly bounce back—when things go wrong. Think of resilience testing as a small safety step to prevent big problems. The annual median cost of a high-impact IT outage is about $76 million. Businesses can also suffer reputational damage, lose customers, and get hit with regulatory penalties. Cloudflare is only one recent example. In the past year alone, AWS, Microsoft 365, and Starlink all went down, to name just a few. So why aren’t more businesses stress-testing their software for inevitable failure? Here’s why, and what companies can do about it. MOST COMPANIES DON’T BOTHER WITH RESILIENCE TESTING As high as the stakes are, businesses have reasons to avoid software resilience testing. The process is technical, and it can get messy. Modern resilience testing, also called chaos engineering, was put in the spotlight 15 years ago by Netflix software developers. Realizing that the only way to test for resilience is to simulate problems “in the wild” or in production, they created a suite of tools that replicated network crashes, cloud services meltdowns, and other real-world failures. Netflix might have been able to roll with the punches, but few other companies have the expertise or the stomach to compromise their systems like this. It’s the equivalent of starting a controlled fire to ensure you have the resources to put it out. Resilience testing requires the technical acumen to know what failures to simulate for and responses to take. Putting these drills into action also entails risk, like triggering your home’s fire sprinkler system which could ruin the furniture. Most importantly, developers need to know what to do when tests reveal weaknesses. Because the threshold for resilience testing is so high, it isn’t integrated into most companies’ software development processes. There’s rarely a dedicated team, and often no one except maybe the CTO is clearly in charge. As a result, resilience testing becomes a bottleneck, so companies don’t bother with it. A BETTER WAY FORWARD: HELP FROM AI The good news: It no longer has to be this way. For companies that want to adopt resilience testing, new platforms and tools—powered by AI—are making the process safer and easier. Specialized resilience testing agents now enable companies to automate and optimize testing, without needing dedicated experts or teams. First, the AI agent identifies likely edge cases—unusual or unexpected scenarios that could compromise reliability. It examines system behavior in production, how services interact, and where similar systems have previously failed. For example, the agent might highlight a scenario where a service slows, rather than fails outright. Another edge case: A code deployment updates only half the company’s servers, leading to inconsistent user experiences. The agent then generates and prioritizes the test cases most likely to reveal resilience issues, explaining why each one matters. It can also set up and run those tests. After problems are identified, the AI agent suggests targeted fixes, making the software more resilient. With the heavy lifting completed, developers can review and apply those insights. WHY RESILIENCE TESTING NEEDS TO SHIFT LEFT Having the right tools is one thing, but effective resilience testing requires more than just software. Creating a culture of resilience is part of the solution. Software teams need to include testing in their routine. Ultimately, the only way to strengthen yourself against failures is to practice for them. If you never run those drills, you never know how bad things can get until it’s too late. Developers should also remember that resilience testing isn’t just about full-scale, five-alarm outages. It’s also about small, partial failures that create a poor user experience for customers, without necessarily taking the whole system down. Let’s say a platform like Cloudflare has an issue affecting a major bank’s consumer app, leaving millions unable to check their balances. Resilience testing should anticipate this problem and provide a viable workaround. But the best way to encourage a culture of resilience is to “shift left”—moving resilience testing to the software development preproduction phase, before code ever goes live. Shifting left helps teams catch weaknesses long before customers feel them. That’s crucial with today’s complex, interconnected software systems, where seemingly minor issues can rapidly spiral into major outages. Rather than scramble to diagnose problems during live incidents, developers can uncover and fix them in a safe environment. Shifting left can save money and stress, too. Fixing resilience issues in production is costly and disruptive, often pulling team members away from other vital tasks. By taking a proactive approach, developers and business leaders can be more confident in the product they deliver to customers. Ultimately, resilience testing isn’t rocket science. Companies that run fire drills for their software and embrace a culture of resilience testing will find themselves in a stronger position when the next disruption strikes. And in an increasingly interconnected world, where AI tools and features depend on more underlying services than ever, it’s safe to say that might be sooner rather than later. Jyoti Bansal is CEO of Harness. View the full article