Posted 2 hours ago2 hr comment_13324 Salesforce Agentforce is a powerful platform for Salesforce admins who want to close gaps in essential workflows and give their teams more time to concentrate on mission-critical tasks. These autonomous agents only need a minimum amount of direction before they get to work, and they consistently learn from the tasks you set out for them. But just because the technology behind AI agents is incredibly powerful doesn’t mean Agentforce is the best option for all teams. Here’s a list of the best alternatives to Salesforce Agentforce, whether you’re working in Salesforce, in different tools, or looking to automate completely different use cases. The best Salesforce Agentforce alternatives GPTBots GPTBots is an enterprise-grade AI agent platform that provides end-to-end AI solutions for businesses, allowing users to implement AI across customer service, data analytics, and other workflows. With this no-code AI development platform, you can quickly build and deploy AI agents using a drag-and-drop interface. No need for technical skills or coding knowledge. A large library of pre-configured AI agent templates can be deployed in one click, meaning you can go from sign up to value in much less time. Unlike Salesforce Agentforce, GPTBots can be used across a greater range of tools, like Google Drive, Notion, or Microsoft Word. You can even push the output of your AI agents to automation platforms like Zapier. Biggest drawbacks Despite its powerful features, GPTBots does have some limitations. The learning curve can be significant, since even with its no-code platform, most users will need some time to master all of the tool’s features. Pricing can also be an issue. While you won’t find pricing information on the GPTBots website, some sources list its pricing as ranging from $159 to $1799 a month. This can be seriously limiting for smaller organizations, as these plans are far outside their budget. Pricing GPTBots doesn’t offer pricing information on their website, so you’ll need to book a demo with their team to get an exact idea of how much you’ll pay. ChatBot If you want to optimize the way your organization handles customer interactions, ChatBot may be the right AI tool for you. Build and deploy intelligent chatbots that provide 24/7 customer support with AI-generated responses across multiple websites and messaging channels, improving satisfaction rates and customer engagement. Like many AI builders, ChatBot has a drag-and-drop builder for creating your chatbots, allowing you to design conversational experiences without any technical skills. ChatBot has a more generous learning curve than Salesforce Agentforce, making it more accessible. You can train the chatbots you build on your business knowledge, allowing them to scan your website, help center, and other resources to give customers better answers. ChatBot also integrates natively with online stores like Shopify and messaging tools like Slack and Facebook Messenger. Biggest drawbacks ChatBot has more limited AI capabilities than Salesforce Agentforce. Agentforce’s Atlas Reasoning Engine is seriously advanced, and ChatBot doesn’t quite match up if you’re working exclusively in a Salesforce environment. Additionally, ChatBot’s laser focus on chatbot functionality means it’s best-suited for this role at the expense of other functions Agentforce can handle more effectively. Pricing ChatBot offers three pricing plans: The Starter plan at $52 a month. The Team plan at $142 a month. The Business plan at $424 a month. There’s also an Enterprise plan for organizations that need a custom plan for their needs. You can try the tool for free for 14 days without a credit card. HubSpot Breeze HubSpot Breeze is the closest equivalent to Salesforce Agentforce. Just swap out all mentions of Salesforce for HubSpot. It’s not just an AI agent builder for your HubSpot workspace. Rather, it’s a collection of multiple AI tools you’ll find throughout HubSpot’s various products. HubSpot Breeze includes these AI tools: Breeze Copilot, an AI sidekick that’ll help with any tasks you’re doing throughout HubSpot. Breeze Agents, AI agents that automate workflows throughout HubSpot tools. Breeze Intelligence, which enriches HubSpot CRM with data pulled from over 200 million buyer and company profiles. Breeze Agents are the closest alternative to Salesforce Agentforce, since they can also perform tasks from start to finish without supervision. Biggest drawbacks Like Salesforce, HubSpot can get quite expensive as your usage of it grows. While you can start using it for free, getting access to any advanced features requires a paid plan. These expensive plans can put HubSpot Breeze far out of reach for smaller organizations. Unlike Salesforce, HubSpot Breeze is less customizable, and enterprise-level businesses with the resources to tailor AI agents to their specific requirements might find that the tool doesn’t meet their needs. Pricing You can get access to HubSpot Breeze for free, through you’ll only get access to basic features, like Copilot assistance for basic tasks and limited access to other tools. If you want more advanced features — like Breeze Agents and Breeze Intelligence — you’ll need to either pay for a HubSpot plan or pay the $50 a month for a Starter HubSpot Plan. Glean Glean is a Work AI platform that both connects and understands your company’s data, no matter where it lives. This gives end users the ability to find information, generate content, and automate repetitive tasks. Think of it as a centralized hub for all your essential data that also allows you to outsource work based on that data to Glean’s AI agents. Unlike Salesforce Agentforce, which only works within the Salesforce ecosystem, Glean Agents can connect with over 100 data sources and applications, following you wherever your workflows are. Biggest drawbacks While Glean Agents can work across more tools than Salesforce Agentforce without extra software integrations, they do so at the cost of depth. Agentforce agents allow their users to drill deep into the various parts of their Salesforce ecosystem to accomplish all sorts of tasks. Glean is more limited. Additionally, the LLM (large language model) built into Glean is more limited than similar technology found in its competitors. Pricing Glean doesn’t make its pricing public, so you’ll need to get in touch with their sales team to get an exact quote. However, software pricing resource Vendr lists the average annual cost for Glean as $13,846, based on five deals. Hightouch AI Decisioning Hightouch AI Decisioning is a machine learning platform that gives marketers the best of both worlds: personalized marketing at scale without the manual work. Segmentation, content planning, and A/B testing are all handled by this advanced platform, allowing marketers to get more out of every campaign dollar. Proper segmentation can make or break a marketing campaign, and Hightouch AI Decisioning uses reinforcement learning and other machine learning models to identify the best content, channel, and timing for each individual customer. With this tool, marketers can focus on the creative and strategic aspects of their campaigns rather than the more technical aspects of execution. Biggest drawbacks Hightouch AI Decisioning’s narrow focus marketing campaigns means it supports far fewer use cases than Salesforce Agentforce. It’s a fantastic tool for marketers who want to optimize their campaigns, but it won’t do much for everyone else. You’ll also need a robust base of original content to make the most of this tool, since its focus is on optimizing your use of existing content rather than creating net new content. Pricing Hightouch AI Decisioning is only available with Hightouch’s Business plan, for which pricing isn’t available online. You’ll have to book a demo with their sales team to get an exact quote. Think of Devin as an AI-powered software engineer. Whether you’re trying to solve complex engineering problems or offload routine coding tasks, Devin can take these on from start to finish. It has all the tools a human software engineer would need to complete this kind of work, including a shell, code editor, and a browser within a sandboxed environment. You can use it to build websites, fix bugs in your codebase, deploy applications, train AI models, and more. Biggest drawbacks Where Salesforce Agentforce is essentially a multi-tool for all things Salesforce, Devin is a nail gun for software development. It’s specifically tailored to this use case and won’t be useful to marketers trying to improve their campaigns or customer success agents building chatbots. Pricing Devin offers three pricing plans: The Core plan, which is pay-as-you-go. You can expect to pay $2.25 per ACU (Agent Compute Unit), which is Devin’s unit of work. The Team plan comes with 250 monthly ACUs and costs $500 a month. It also unlocks access to the Devin API and early access to new features. The Enterprise plan offers custom pricing, and you’ll need to contact Devin’s sales team for details. What if you need more from your AI agents? AI agents offer powerful automation, allowing businesses to unlock completely new workflows without increasing headcount or investing in engineering resources. But most AI agent tools come with a common limitation: software integration. Salesforce Agentforce — and similar platforms — operate within a silo. They pull data from your CRM, your internal knowledge base, and similar documentation, but rarely consult data trapped in other tools without extra work from your team. That’s why software integration is essential for getting the most out of your AI agents. A two-way sync platform like Unito connects your team’s essential tools, like project management apps, CRMs, and support tools, so all your data flows freely between them. Work in one tool automatically appears in the others, meaning all your teams have access to everything they need. The same goes for your AI agents. Want to know how you can get more out of your AI agent with a Unito integration? Meet with a Unito product expert who understands your needs. Talk with sales FAQ: Salesforce Agentforce alternatives What is Salesforce Agentforce? Salesforce Agentforce is a built-in AI agent that allows Salesforce users to automate complex, repetitive tasks without manually coding an automation. These AI agents can learn from their actions, and they get better at the tasks you give them over time. Agentforce is natively integrated throughout the Salesforce platform, meaning the agents can pull from data throughout Salesforce. That includes prospect data, deal information, customer conversations, and your knowledge base. Why use a Salesforce Agentforce alternative? There are a few reasons why you might want to use one of these alternatives: Your use of Salesforce is limited or you’re planning on migrating to a different platform. You find Salesforce Agentforce to be relatively light on features and you want a more robust tool. You use a tool like HubSpot and need an AI agent that can support it. You need an AI agent that can be used with more tools than just Salesforce. How is Agentforce different from Copilot? Agentforce is an AI agent that works within the Salesforce ecosystem. It can be used to automate tasks, train new team members, and more, all within Salesforce. As an AI agent, Agentforce can work independently once given clear instructions. Microsoft Copilot is an AI assistant that can assist a human user by answering questions, brainstorming ideas, and improving productivity. It can’t take actions on its own, it can only answer the prompts a user puts in. Copilot is very similar to ChatGPT, and it has similar capabilities. An AI agent like Salesforce Agentforce is more like an independent piece of software that can make changes throughout Salesforce. What is the best alternative to Salesforce Agentforce? Here are the seven best alternatives to Salesforce Agentforce: GPTBots.ai: A no-code AI agent builder supporting workflows like customer support and enterprise search. Chatbot: A tool that allows you to build AI chatbots for WordPress websites, Shopify stores, and more. HubSpot Breeze: An AI agent built into HubSpot that can be used to create content, generate leads, and automatically build marketing campaigns. Glean: A tool for setting up AI agents that crawl your enterprise’s data, create content, and automate your work. Hightouch AI Decisioning: An AI agent that generates insights marketers can use to build better campaigns. Devin: An AI agent for engineering teams that want to automate coding. Salesforce Tableau Agent: An AI agent built into Salesforce’s Tableau, a data analysis tool. View the full article
