How To Use Unito To Enhance Atlassian’s Rovo AI

AI assistants like Rovo are incredible accelerators, allowing your teams of experts to do their best work without getting crushed by administrative tasks. Because AI tools like Rovo are only as good as the data you feed them, they need to plug into all the tools you use. Rovo’s AI is more powerful when it has access to knowledge from your entire enterprise tool stack. That’s why integration platforms like Unito are essential to getting more out of AI. Unito’s connectors, for instance, expand Rovo’s reach by syncing work items, projects, deals, comments, and more. This additional context empowers stronger information retrieval and seamless action. 

The best part? You can set them up yourself, even without any advanced technical skills.

But first, what is Rovo? And why should you even bother enhancing it?

What is Atlassian’s Rovo AI?

Rovo is Atlassian’s AI, built into tools like Trello, Jira, and Bitbucket. This AI includes the following features:

• Search, which pulls information from multiple SaaS apps so you don’t have to keep switching tools.
• Chat, which gives you an AI chatbot that can help you work through complex problems, brainstorm ideas, and more.
• Studio, which allows you to build AI agents, automations, and apps to streamline your work and empower new workflows.
• Agent, which allow you to offload tasks to AI agents when they don’t need that human touch.

Because it’s built into Atlassian, Rovo can natively pull data from all Atlassian tools across these functions, but it also has built-in connectors allowing it to access data from other tools as well. Think of it this way. If you’ve already been using tools like ChatGPT to enhance software development, ticket escalation, and project management tasks, now you can use Atlassian’s own built-in AI.

Why enhance Rovo AI?

While Rovo AI integrates natively with Atlassian tools and others, that isn’t always enough to support your workflows. Atlassian’s tools work together seamlessly natively, but tools like ServiceNow, ClickUp, GitHub, and others are connected through Atlassian’s Smart Link which creates hyperlinks between them. This allows users to quickly jump from tool to tool and find the context they need for their work. Rovo uses the same connectors, allowing it to make that same jump.

But Smart Link isn’t always enough. That hyperlink accelerates your switching between tools and gives you a preview of the information you’re looking for, but it still involves making that switch. It also doesn’t let you interact with data in another tool from your own platform.

Here’s how Unito can change that.

How can Unito enhance Rovo AI?

Unito is a no-code integration tool with some of the deepest two-way integrations for tools like Jira, ServiceNow, GitHub, and Atlassian’s Rovo AI. These integrations build two-way relationships between work items in these tools, syncing information back and forth between them in real-time. Unito integrations also include:

• Custom field support: Customize tools to your specific workflow and still use Rovo to pull or interact with that data.
• Configurable mappings: Many built-in connectors only support a few fields, with limited customization. Unito’s field mappings not only support more fields than most other integrations, they also let you customize your integration so you get just the data you need where you need it.
• Precise filtering: Unito’s rules allow you to filter out any data you don’t need synced over. You could, for example, filter out any Jira issues with a specific assignee, or only sync ServiceNow records with a High priority.

You don’t need a technical background to build a Unito integration, but each integration has deep syncing capabilities with full customizability. That makes Unito one of the best ways to enhance Rovo’s already impressive capabilities.

How to build a Unito flow with Rovo AI

In this example, we’ll look at using Unito to integrate Rovo with ServiceNow, so developers in Jira can use Rovo’s AI features to get guidance on escalated tickets based on data from Servicenow, automate certain tasks, or search up context for a Jira issue.

Connecting ServiceNow to Unito for the first time

There are a few things you need to set up in ServiceNow before you can connect it with Unito:

• Make sure you connect a ServiceNow account with CRUD (create, read, update, and delete) rights for the records and tables you plan on syncing to Unito.
• Have a ServiceNow admin set up the initial connection between Unito and your ServiceNow account. After that, you can use OAuth 2.0 or a username and password to authorize Unito to sync data out of ServiceNow.
• Make sure you have the following information to connect your ServiceNow account to Unito:
  • ServiceNow Domain URL: https://INSTANCENAME.service-now.com
  • OAuth 2.0: An OAuth Client ID and Secret
  • Username: Your ServiceNow username and password

Step 1: Connect ServiceNow and Rovo to Unito

1. Sign up for Unito.
2. Click +Create Flow in the Unito app.
3. Click Start Here to connect ServiceNow and Rovo.
4. Click +Choose account for each tool and complete the authorization process.
5. Choose the type of ServiceNow record you want to include in your flow. Unito supports all record types, including requests and incidents.
6. Choose the ServiceNow table and Rovo workspace you want to sync.
7. Once that’s done, click Confirm.

If you need more guidance on connecting tools with Unito, we have a full guide here.

Step 2: Set flow direction

With flow direction, you decide where Unito automatically creates work items to match those you create manually. For most Unito integrations, you can choose between a two-way flow that creates work items in both tools or a one-way flow that only creates new items in one tool. With Unito’s Rovo integration, you can only build one-way flows that sync data from other tools to Rovo, feeding context to your AI agents and chatbots.

Step 3: Build rules to sync specific work items

Unito rules can do two things:

1. Filter out work items you don’t want to sync. For example, you could create a rule that only syncs High Priority ServiceNow records.
2. Automate certain actions. For example, you could create a rule that automatically populates fields in ServiceNow based on certain triggers.

To start building your rule, click Add a new rule, then choose a trigger and action.

Step 4: Map fields between ServiceNow and Rovo

Mapping your fields tells Unito exactly where data from ServiceNow should land in Rovo, and vice versa. Unito can usually map most fields automatically, whether they have the same name (Assignee→Assignee) or not (Assignee→Owner). You can also map fields manually to support more custom workflows.

If you need to add more field mappings, just click +Add mapping then Select a field. Unito will automatically recommend compatible fields in a drop-down menu.

Step 5: Launch your ServiceNow-Rovo integration

Just like that, you’re ready to launch your Unito flow. Now Unito will automatically sync data from ServiceNow to Rovo, so teams working in tools like Jira and Trello have all the context they need without switching tools.

Get the most out of your AI assistant

With Unito’s deep integrations, you can give Rovo all the data it needs to answer questions, take action when it’s needed, and supercharge your team’s productivity. Unito’s broad support across project management tools, customer service platforms, development tools, and more, mean Rovo always pulls from the right context, no matter where it lives.

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