Performance Tracking and Feedback

It’s four answers to four questions. Here we go… 1. Is it out of touch to expect student workers to check their email? I work at a fairly small college, and I’m noticing that more and more students aren’t checking or responding to their email regularly. Some of my colleagues say that they have to text the students in order to get a response. I really don’t want to do that unless it’s a time-sensitive situation. My instinct is to tell the students (the ones who work for me anyway) that email is still a really normal business tool and they need to get used to it because it will be part of their professional lives for a while to come. But I also recognize that I’ve worked…

A reader writes: My brother-in-law works for a company of about 600, with branches of 80 or so in several cities across North America. His department had three employees who served their branch in an HR-type capacity. One employee moved, leaving only him and his manager to handle their caseload. This was okay. Then the manager left. The branch managers called my brother-in-law in and told him that he was now the acting manager but there would be no pay raise “at this time” but they appreciated his work and knew he could handle this opportunity. While the caseload on him went up, he was able to shift work to other branches so there were no late nights or long hours. Stil…

Here are three updates from past letter-writers. 1. What to do about serious problems you never see firsthand (#2 at the link) Great advice and so many great responses – thank you! it is indeed nonprofit early childhood education, with infant, toddler and preschool classrooms. I got two big things from this conversation – I am indeed not crazy, this is a solvable problem. And I got some strong language for how to name what is going on and try to shift things next time. Here is what I ended up doing this time: With this director there had been a previous situation where I had looped in the supervisor, and the director was upset, why hadn’t I talked to her, she thought w…

A reader writes: I had an awkward moment the other day with a client and it made me think that others have probably made similar mistakes, and it could be fun to hear from everyone. I’m a lawyer and working with a client preparing to testify about their innocence after being in jail for decades. I was in the prison working with him earlier this week, and he was doing really great work, and as feedback I kept telling him he was “killing it!” As in, “You’re killing it!” And, “Great job killing it!” Alison, he’s unfairly in jail for murder and has been his whole adult life. I know that, and yet for the life of me Could. Not. Stop. Saying. It. In my subsequent reflection a…

It’s five answers to five questions. Here we go… 1. My coworker got promoted and I didn’t even get to interview for it I’ve been in my job about five years. I’m in a specialized role in my large organization, along with Rachel, who I helped hire and train. We each handle separate areas. It’s been rewarding work, and I feel like I’ve found something I’m good at. I like the mission, and the pay and benefits are good. But the office politics are a struggle for me, and we’ve been going through some big changes with a reorganization and significant leadership changes. As part of the reorganization, last year Rachel and I were absorbed into a different department. While I g…

A reader writes: I manage two departments, each led by a supervisor — one a married man and the other a single woman. While I work in a separate building, I’ve received numerous reports from my boss, peers, and direct reports regarding their behavior. They are inseparable: taking all breaks together, sharing a single desk, whispering closely, and staying late whenever the other does. The optics have become a significant distraction. Seven different people — including those outside our organization — have commented on the inappropriateness of their closeness, with some making “get a room” jokes. While their deliverables aren’t egregiously late, I often experience delays…

A reader writes: I manage an employee who, to put it frankly, has a bad attitude. Negative about everything: our job, our clients, life in general. A constant rain cloud. He brings down morale quite a bit, and other employees have made comments to me about how hard it is to work with him. Where I struggle is that I have a lot of sympathy for him and the many health problems he has been facing the last few years. He was in a car accident that he sustained pretty big injuries from, was diagnosed with a chronic disease which causes him constant pain, and also has had to deal with the sudden loss of a sibling. I feel like I would kind of hate the world, too. How do I addres…

A reader writes: Recently my manager asked me to help revise a job posting and the hiring process because the last two people we hired left only a few weeks after starting. One said she didn’t think our workplace had a professional environment, and the other said she realized her values didn’t align with the company. Since I’m the most recent successful hire, my manager wants me to help her understand what was different about how I was selected. You’re probably assuming my workplace must be toxic or terrible, but honestly it’s the most fun place I’ve ever worked, and that might actually be the problem. Nothing about it fits the usual idea of a bad workplace, but it is d…

It’s five answers to five questions. Here we go… 1. My male coworker takes his family everywhere, and it makes him late for work events I am a woman in STEM and have a coworker, Fergus, who has a stay-at-home-wife and a toddler. They currently live out-of-state with his in-laws, and when he travels — whether it’s to a conference, work event, or just an in-office event — he always brings his wife and kid. This leads him to often not arriving to these events that start at 8 or 9 am until 11 or 12 because he went to brunch with the fam. My (male) boss finds it endearing, despite it often leaving the rest of us idle for hours waiting on him and often seems to overlook wome…

I was told to stay off screens for a few days last week due to a possible concussion (I’m fine), so this was originally published in 2020. A reader writes: Recently, a coworker and I were assigned to go on a business trip for a work conference. It was held at a convention center in a different part of the state about two and a half hours away. We’d be taking a company car, and the drive there during rush hour can be horrendous. My manager and I agreed it would be best to leave early in the morning to beat most of the traffic. My coworker and I were supposed to meet at our office and leave at 5:30 am. 5:45 rolled around and my coworker still wasn’t at the office. I trie…

Years ago I used to do lots of list-type posts (10 things you should know about work by the time you’re 30, 8 signs you’re a bad boss, etc). I came across this one from 2017 and thought it was worth resurrecting. If you’re like a lot of people, you might get anxious when you have to talk to your boss – or you might leave the conversation feeling unsure of what kind of impression you made. Or maybe you’ve just noticed that your relationship with your manager could be smoother. Whatever the case, the following seven phrases will help you get what you need from your boss, communicate better, and keep yourself in good standing. 1. “We can do X or Y. I propose Y because…” T…

I was told to stay off screens for a few days last week due to a possible concussion (I’m fine), so this was originally published in 2012. A reader writes: What is considered excessive when it comes to friendly displays of affection in the workplace? We have a gregarious female employee who regularly solicits hugs from people — not from other employees but from outside frequent visitors and volunteers who come into the office. One part of this employee’s job is to greet people when they come in through our front entrance to the building. We’re a small nonprofit organization, open to the public. She’s not exactly a receptionist, but she is usually the closest to the fr…

It’s five answers to five questions. Here we go… 1. I’m worried a former coworker is an alcoholic I used to work as a heavy-duty mechanic before going back to school. I met my partner at this job and I stayed in contact with a colleague (Carl) who recently turned 40. Because Carl’s original plans for his birthday fell through, some colleagues organized a get-together instead (we ended up being eight people total). One of the organizers, Parker, is a satellite worker (90 minutes away), but he’s friends with Carl and they see each other outside of work, have shared friends, etc. I didn’t have much contact with Parker while I was still working there and none since I left, …

I was told to stay off screens for a few days last week due to a possible concussion (I’m fine), so today and tomorrow will include some posts from the archives. This was originally published in 2015. A reader writes: I have been at my job about six months and am by far the youngest person in my office of 10-15 people. I am in my mid-20s (second job out of college) in an office where everyone else is 40+. For the most part, everyone works together well and the age difference doesn’t matter. But I have one coworker, an older woman we will call Sue, who insists on “parenting” me and getting involved in my personal life. She often brings in “treats” to the office and will …

A reader writes: I have a newish direct report. He’s generally pretty good and is always supportive and encouraging towards his team, which is great. He’s also always encouraging and supportive towards people more senior to him, including me, which is getting less great. I hear a lot of, “Excellent spot!” when I point out a mistake. Or, “That’s a really good idea, [MyName]” or “‘that’s a great suggestion, thank you,” in an encouraging tone of voice, or “that’s a really good point” when actually it is not a particularly good point and all I said was X is unclear and he needs to rewrite it. Yes, I did make a good suggestion! It is my job as manager to make good suggestio…

I was told to stay off screens for a few days last week due to a possible concussion (I’m fine), so today and tomorrow will include some posts from the archives. This was originally published in 2015. A reader writes: I took employment at a nonprofit as an economic researcher about seven months ago. Overall, I love my job and what I get to do and helping people, but there is one major issue: My boss, who is the founder and head of the organization, thinks he is a mayan shaman. I am not joking. He spends crazy amounts of money (sometimes company money) to fund his “spiritual projects” and recently has been telling me to do ludicrous projects like comparing chakra colors…

It’s five answers to five questions. Here we go… 1. Coworker sends emails with deadlines, then asks everyone to answer immediately I work in an office and I have a coworker who is one of the few on the admin team with me. We’re peers; neither of us manages the other. She has a habit that I find frustrating: she will send out an email giving instructions and a deadline, then start following up immediately. As just the latest example, today, it was wanting to know shirt sizes so she can buy company merch for employees and attendees of an event we’re having if they’re bringing family members or significant others. She put in the email that that we should send an answer by…

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: The End of Romance, by Lily Meyer. After an abusive marriage, a grad student vows to avoid romance, then promptly meets two men who challenge that resolve. I struggled with whether to recommend this because by the last 20% of the book, I was supremely frustrated by the protagonist’s choices, but I really liked the first 80%. (Amazon, Bookshop) * I earn a commission if you use those links. The post weekend open thread – March 14-15, 2026 appeared first on Ask a Manager. Vie…

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – March 13, 2026 appeared first on Ask a Manager. View the full article

It’s four answers to four questions. Here we go… 1. I think my remote employee is doing child care when she should be working I have an employee (we are all remote) who just returned to work from maternity leave. It’s been almost two months and I have noticed a couple of troubling patterns. I was trying to give her the benefit of the doubt, but two other team members mentioned these same concerns to me. 1. She always has her camera turned off. This is not an issue for most meetings but, during our monthly all-team meetings, I have asked everyone to turn their cameras on. She has not turned hers on for either meeting since her return. 2. She is always on mute and, when…

A reader writes: About two years ago, I had just started working at a major media company on the east coast, making good money. I was able to be the sole breadwinner for my family of four. Due to a complicated family situation, we were forced to move to the middle of the country to be near my in-laws. My job could not transfer, so I got a favor from my dad to get a remote job at his company, taking a major pay cut in the process. It was still enough to take care of everyone with the lower cost of living, and it was well above the average of the area. About nine months later, that company had a major restructuring and I was laid off. I had to scramble to find any work t…

A reader writes: I have a situation at work where my favorite work friend is now not speaking to me because of politics. We have political differences, but we have always been respectful and it’s never caused an issue before. Now I’m getting shut out because I’m, quote a part of the left. Wondering if you could do one of your round-ups of past posts about friendships going sour, or awkwardness at work. I know to be kind and professional, and I’m giving her space. But would be nice to have a re-read of some of the older posts. I suspect maybe I’m not alone in this. Yes! Here you go: friends at work friend drama may collide with job hunt I referred my friend to my com…

We often hear about work events that didn’t go quite as hoped: the conference that served vegetarians a single leaf of lettuce for lunch, the event where a speaker who went way over time caused half the attendees to get food poisoning, the conference that didn’t think through the problems with giving every attendee an identical laptop bag, the escape room where none of the managers could find their way out (maybe that one’s not so bad), and on and on. Let’s turn the tables and hear from people who plan events or work at them. Tell us what’s gone wrong you’ve been the one behind the scenes at events — or how you saw someone save the day and prevent disaster. The post wor…

It’s five answers to five questions. Here we go… 1. Manager uses employees’ photos for AI-generated images Recently, my partner’s boss fed employees’ headshots (from LinkedIn) into an AI model to generate “personas” of them (for example, an IT specialist might be the “Tech Wizard” and the AI image would be their face on a character dressed in wizard robes) and then hung them on their desks. She did this without their knowledge, much less their consent. My partner felt their privacy was violated and is unhappy about it. However, they didn’t approach their boss because they thought she would get upset, and they didn’t want to manage her emotions or be accused of not bein…

Last month we talked about bosses and offices with weirdly outdated expectations from a far-off era. Here are 12 of my favorite stories you shared. 1. The host A former boss had very strong ideas about technology. Pre-pandemic, some employees had access to Zoom and used it occasionally for in-house meetings. Obviously, in 2020 we had to pivot to using Zoom for every meeting. My boss insisted that he be the “host” and the only “host” of Zoom meetings. He said it was important for people to know that he was host, in the sense that he was convening the meeting and responsible for the meeting outcomes. He could not be convinced that in a Zoom context, most of the hosting …